Normal CR's need a 48 hour lead time - how to enforce in tool?
How are people enforcing lead times on normal CR's? We have a rule that Normal CR's need a 48 hour lead time, otherwise it needs to be an emergency CR. It would nice to add a condition in workflow - where Change type = Normal, and 'create date' is less
Dell Latitude 5540s Crashing After OS Deployment
We just received a few Latitude 5540 for deployment. We tried multiple times and different ways to get Windows 10 Pro to work correctly on these laptops. Every time we image one, it finishes successfully. We go to log in (local or domain login) and it
Automatically add a new service request When a user booking a asset
Asset Booking is a new and good feature. Good luck to you. But When a user booking a asset , a request service is also registered at the same time, automatically. Because booking a asset is a service request!
Report Result Font
The font for displaying the results of the reports shows a better shape
Add Wildcard SSL endpointcentral
We bought a Wildcard SSL , with *.our-domain.com do we still need to go through the three steps of the following guide? ] adding the SSL in the third step isnot enough? https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html
Require resolution to close ticket
I am having trouble finding an option to require a resolution in order to close a support ticket in ServiceDesk. Right now, many technicians simply close a request with no resolution entered. I'd like to have an error pop if the field is left blank. Can
E-mail Notifications when Notes Added
Good afternoon, We'd like our technicians to be notified when a note is added to a request. There is an option to customize the template for this notification under Notification Rules, as seen below: However this notification is not being sent, we're
Automatically Ticket Creation
Is there a way which SDP allows for automated email receiving or preview (for example helpdesk emails) and ticket creation within the system (SDP) automatically?
is refreshcycle not "random" per client?
I deployed a configuration to a large collection 30 minutes ago. I would have expected a third of them to be applied by now, since the refresh cycle is 90 minutes. But it dawns on me that I haven't actually seem anywhere, that the refresh cycle is a random
Additional scheduling options
Could you consider adding additional scheduling options for reports and preventative maintenance task please. What I'd like to be able to do is schedule work for the last monday of every month as an example. Also the monday of the last full week of a month. Maybe the easiest way to do these obscure ones is to allow a calendar type picker and allow multiple dates to be selected and it create a schedule from that. If it is essentially a manual scheduling process, maybe it could have an option to send
Agent Deployment and WMI/WIndows Credentials if server is installed to Ubuntu machine
Hi, I ran into a blunder in the OpManager testing process. I installed OpManager on a machine with Ubuntu 20.04, in the process of adding devices I noticed that the possibilities to install agent and add credentials for WMI/Windows are missing. Can you
OS Deployer Issues since Enpoint Central 11.2.2325.13 update
Hey Guys We have noticed issues with deployment since doing the 11.2.2325.13 update for Endpoint Central. Before the update, we could PXE boot from the Dell WD19 dock's. After the update, we now get an error with Local IP and Local MAC showing not connected
M365 Security Plus build 4543 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4543. Feature: Mail Server Authentication: You can now secure access to your mail server using OAuth, besides basic authentication. Deprecation: The cmdlet used for
M365 Manager Plus build 4543 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4543. Features: Mail Server Authentication: You can now secure access to your mail server using OAuth, besides basic authentication. New report: Filtered As Spam:
How to add web applications in CMDB
Hi all, I need to add the web apps developed in house in the CMDB. How can I add them? I can't figure out how to add them. Because I need to add details like web server (if is IIS, Apache, etc). Which database engine uses? (Like SQL, MySQL, etc), Which
Can't Load Dashboard and Widget Servicedesk
Some technician can't load helpdesk dashboard and request by Widget. Could you help me Fix it?
User reset without selecting domain
Hi, we have configured several domain in AD SelfService mainly for administrators. Problem we are facing now is one of the domains is used by end users and they should not see all the other available domains. Is there a possibility to setup a secondary
Discussion RE: Status values
new to SDP (Cloud). When new Service Requests come in they default to STATUS == OPEN. Our team then reviews if it's business impacting/critical. But they don't really mark the SR in any way other than adding a note. So, being new to this, I was thinking
Can't generate request if template used has a multi-select field on a Standard Edition instance
Hi, Team, after several tests having internal errors in generating requests on preventive maintenance tasks, I found that the problem was when using a multi-select additional field (multi-select or checkbox) and only occurs on standard instances. I've
How to install custom SSL certificate to Read-Only Server?
Hi, It is possible to install unique custom SSL certificate for Primary and Secondary servers with High Availability (PostgreSQL) configuration. While installation of custom SSL certificate on Primary server with Read-Only Server configuration is still
Temporary Requesters!
Every organization has several consultants and contractors who refer to that organization for project implementation During this period, they must register their work and requests in the service desk. Therefore, a local authentication account will be
Attach assets falls behind the page of the request form
I detect an issue, When we want to add request and after clicking on asset Icon, Attach assets It falls behind the page of the request form
URL blocked as maximum access limit for the page is exceeded. Please try after sometime
Hola, estamos presentando un error al realizar la consulta desde POSTMAN. Se estuvo desarrollando una solución en NODEJS, donde se ejecuta cada minuto, obteniendo todas las tareas del service desk plus. end point: /api/v3/requests Se hizo pruebas de ejecución,
Hide Tabs
Is a way to hide unwanted tabs like:Task and Worklog via Request Details Page Customization? Or How to do it: Technicians don't see the Task or Worklog tab?
Who viewed the announcements!?
Many users always complain that they did not see IT's announcements about the service interruption. And they blame the problems on IT. This is a big problem. Maybe they are lying! In my opinion, add the ability to add the total number of people and the
[SDF-85276]Set request status in reply automatically
Automatic set request status in reply this idea useful for all tosave many time
[SDF-85495] convert user voice during phone conversation to text
If the user makes a phone call with the support, Convert his voice into text and send it on a ticket automatically. This means the ability to convert user voice during phone conversation to text i is great! And useful for Servicedesk. Servicedesk SDP,Support
[SDF-60437] Consumables and accessories
How can define, add and manage Consumables and accessories in CMDB? Such as: Patch Cord Cables- Sockets- Printer Cartridges, RAM,CPU-HDD, HDMI & VGA Cables-DVD & etc...Like managing parts warehouse. What's best practice for it?
Remove the technician’s name in adding a resolution
I, I would like to remove the technician’s name when I add a resolution to the ticket. I don’t want the requester to see who put the resolution. Thanks Luc
username "\"
Hi, Could somebody help to understand why do I get authenication attemps with username "\". I have attepts like this for several machines in our domain. I was trying to find any information on this cases on the web, but couldn't find anything. Username
CSV import when owner is an asset
How do I set an asset as owner when doing a CSV import? I will be importing a bunch of harddrives and want the machines their inn to be listed as owner (We dont use scan).
Desktop Central Agent Deployment via Intune for current version
HI All, I am looking for a guide to deploy endpoint central client via intune. The old version was a MSI and this tutorial (https://pitstop.manageengine.com/portal/en/community/topic/desktop-central-agent-deployment-via-intune) worked for deployment.
[SDF-83304] Displays the current employee location map
Due to the large displacement of the organization's employees in different sites or departments, their location changes. It would be nice if: Servicedesk Plus ,Displays the current employee location map on their requests
Requester Dashborad
Hi, All of our users expect to have a dashboard on their self-service portal that showing the following results: 1- Estimated time to handle their incident request 2- Number of incident requests in queue 3-Number of technicians online or responsive This is an interesting and very good idea and we suggest adding it in the next release Concept idea
[SDF-38783,SDF-38963,SDF-37516] Extend User Groups Filters
Does anyone know how can you filter User groups based on User custom fields or based on CI ? There was a feature request about 7 years ago SDF-38783
Translate ServiceDesk
When I search for the word "Request", a lot of similar words are found, and it is difficult to find and change this word among the "Requesters", "Requests, Requests(s), and ... In the translation section, can't we just find the word, not the same words in a phrase? and How I can Finding and replacing words together- Like Replace all. What is the best and fastest way to make such changes?
Add Attachment to reply Template
an new idea: Ability to add attachments to reply Templates
[SDF-90222] Add reset servicedesk plus service button in admin tab
Some times all administrators need to restart service of servicedesk plus, after change some thing to view their changes like change web port on the application. So they must remote on the windows server and run services.msc command and restart service of servicedesk plus. this proceess not good idea! I think if manageengine Add restart servicedesk plus service button on admin tab it's very useful.
Browser alerts notification
I have a idea, Display notifications and all changes requests via the "Browser alerts notification" Browser alerts notification Can be more useful on serviced desk plus. Can I use Browser alerts notification for technicians and requester when a notification
Send Broadcast Email to User group
Hi, this feature good for servicedesk. Create announcement and Send it Broadcast Email to User group -------- Because all of requester doesn't login on servicedesk to view new critical announcements
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