[South Africa ITOM Roadshow] Learn how you can make your ITOps more proactive with AI and automation by attending the ITOM roadshow
Hello, Hope you all are well. It’s no surprise that conventional ITOps approaches may no longer even be feasible, making the adoption of AIOps the obvious choice to scale resources, eliminate downtime, and effectively manage SMBs and enterprise ITs. By
Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change. the meeting should include the minutes of meeting (Actions, notes, attendees, organizer, location, date time and relation to other modules in ServiceDesk Plus)
When adding a reminder to a request have the option to remind the technician
In Service Desk Plus you have the option to add a reminder to a request (in the actions menu) this is a useful feature but currently the person that creates the reminder is the person who gets reminded. We have a need from time to time to add a reminder for another technician for example a supervisor of call queue monitor may want to remind the assigned technician to do something. It would be good if there was something like a radio button and you have the option of "Remind me" or "Remind the
OSDeployment breaks whenever the distribution server is updated.
Every time the distribution server agent is updated, PXE deployment breaks. When I press 'update' on the PXE media, it fails and suggests that the PXE components need to be reinstalled etc. This was not the case, as EC techs were able to resolve this
Endpoint Central Server Service keeps Starting
Hello, as the title says, the Endpoint Central Server Service keeps Starting and the console works really slow and then suddently stops. I tryed to update to the lastest version (11_SP_2) but the problem remains. we need help asap best regards Daniele
Is there a way to setup a technician for the project module only?
We have a 3rd party working for us and want them to add projects in service desk.
Query for Workstations Division to Desktop & Laptop
I have some assets in my warehouse including worksations (desktop/laptop), PC monitors, switches etc. I run the following query in order to retrieve some data about my warehouse. The problem is that in the exported xls I cannot divide the workstations
Service desk plus Custom Service template. Need an option to only be available if another option is selected.
So we are looking to create a custom service template. Basically a request for a laptop sleeve. But only allow that option to be checked if they have checked they need a laptop. Is this possible?
API and scipt
We want to automate the task creation for respective tickets, but the API is preventing us from doing so with a script. Now, we are attempting to do it in PHP, but it's giving us an error with the input data. The only time we succeeded to enter data,
adding attribute to new user creation report
Hello, i'm trying to add an attribute to the new user creation report but with no success... the attribute i'm trying to add is a new attribute in the AD create via extension of the scheme can't find the way to add it to my reports thanks
Java.exe Hight CPU usage
Hi ALL I detected hight CPU usage by Java.exe ( Zulu Platform x64 Architecture) at latest several days Version:7.2.0 Build:7201 Anybody have similar situation ??
old version for download ADAudit Plus
Hi, Where can I download all old build version of ADAudit Plus?
ActiveSync Devices Under Account Lockout Analyzer
Hello we have a user that keeps getting locked out. Under the Account Lockout Analyzer, I see three "devices" within the ActiveSync Devices. Does this mean those three devices are causing the lockouts? In https://outlook.office365.com/ecp/ Phone > Mobile
Enrollment Pending
Hi there, I have an issue when try to Enroll devices by email messages, the enrollment still pending and no email received to complete the process, but the Test Mail for MDM SMTP Configuration email has been received successfully ! any idea?
OAuth Authentication (EWS)
Hello, I was wondering if anyone could help me regarding OAuth Authentication in Service Desk Plus, we have spent the entire day trying to fix the errors that we are getting, I also tried your "troubleshoot" guide, and your instructions and the video
Change Submission in stage 1 - cant move on until Subcategory is selected
HI, When we submit a change and it is in stage 1 - We cant move onto Stage 2 until Subcategory is selected, however Subcategory is not a mandatory field for us. Any ideas?
Why are change comms not going out?
We have created a change workflow, so that when a change is submitted and is in the Requested status. An email should go out to the requestor. However this doesnt happen any ideas? All other Automation Notification rules for Change is turned off.
Multiple departments selecting option for while creating user access
Dear Team, Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide
Image on Resource Question
Hi, Is there anyway of adding the Image to the actual Resource question, rather than the options? From what I can see you can only add the image to each option underneath, but it not able to set it as the Select Item image which shows the blank image.
ManageEngine ServiceDesk Plus MSP - version 14.3 - Build - 14302 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.3 - Build - 14302. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance. Following is the support policy of ServiceDesk Plus MSP
ManageEngine Supportcenter Plus - version 14.3 - Build - 14302 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14302 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter
Attachment failed
Hi ALL. SDP 14304 We have File attachment filtering with exclude: adp,apk,bat,cab,chm,cmd,com,dll,dmg,exe,iso,jar,js,msi,msp,mst,vb,vbs When i try add .sql file to task I have error: Attachment failed How i can fix it ? select * from attachmentconfi
Bulk Updates - Establishing Relationships Between CIs
I've added several thousand asset components to my CMDB and as part of that I've identified a large subset which need the following actions 1. Modify Status from 'In Store' to In Use' 2. Relate each individual 'Child' CI to a 'Parent' CI Presumably there
Forced Enrollment GPO takes two logins to apply
Upon adding the GPO to the domain using the instructions in the link below, the users are not being prompted until their second login. What is the reason for that? https://password.owlautocs.com/help/admin-guide/Configuration/Admin-Tools/Enrollment-
Very small text on MFA logon screen when resolution of TV is set to 4K (3840x2160)
Good afternoon, I had an end user report that they effectively couldn't see the logon screen for MFA very well in one of our conference rooms in which the resolution of the TV is set to 3840x2160 with scaling in Windows set to 300%. When I changed the
Appending Lookup Field to Subject
Hi, Similar to Appending field (manageengine.com) on form submission I'd like to update the subject to the value based on a look up field. I can't seem to get the right coding, I'm assuming I need to set variables to look up the first & last names of
Upcoming enhancement in consumables,Release,Problem, and Space Management
Dear Users, We are elated to announce the upcoming enhancement in consumables,Release,Problem, and Space Management Below is a brief run-through of the same: Enhancements Replenishment and minor enhancements for Consumable 1. Site filter 2. Consumable
Send notification to CAB
How I can Send notification to CAB to approve a change?
Problem edit Technicians Internal Error
HI, when i try to edit a technician on SDP i get Internal Error. The error appears to me only on a technician on any modification. Version : 14.3 Build 14303 DB: PGSQL
problem to Add Request via - /api/v3/requests
I have problem to Add Request via /api/v3/requests all time getting response { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "requester", "type": "failed" } ], "status": "failed" } } p.s i can update req. with
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in ServiceDesk Plus and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect ServiceDesk Plus versions up to 12002 [CVE-2021-44526] and ServiceDesk Plus customers who use the Desktop Central agent for asset discovery [CVE-2021-44515].
Task report query
Hi, Service Desk plus 14.2 I am looking for a report on tasks - comparing scheduled time v actual time. Broken down into groups
same requester for multiple sides
Hi, I have a requester who handles different sides. This means I have to use same email address for different requester locations/customer. But SD+ first not allowed same email adress for different requester, second how requester can choose on portal login which side he wants log in. Thank you for any trick, feature, workaround.
after upgrading service desk plus to 14.2
after upgrading service desk plus to 14.2 technician page appears without any features (setting , asset , change )
Reports of Changes
Hi I'm looking to have two reports created that focus on Changes. Report One. List all the Changes logged into Service Desk within the last month. With the headings Title ChangeOwner Category Priority Change Type Stage Status Report Two. List all the
Sending Notification failed for notify type - error since update to 14105
Hi Since the update to 14105 getting this error: Sending notification failed for notifyType : Technician for woID : 205999 Reason : {"response_status":{"status_code":4000,"messages":[{"status_code":4012,"field":"to","type":"failed","message":"Value not
Experience with SD+ Cloud roadmap
After over a decade with onprem SD+ our org is leaning towards migrating to the Cloud version. Main benefits are better integration with Azure, Teams, and Viva. Internal driver is that we have migrated most of our infrastructure to the cloud and no longer
"Check the application server internet connectivity or verify the configured proxy settings."
Today I am seeing the warning banner at the top of the application which reads "Check the application server internet connectivity or verify the configured proxy settings." There are no proxy settings, and there is nothing wrong with the internet connectivity
An update to the recent threat activity observed by CrowdStrike on CVE-2021-40539
ManageEngine is aware of the recent post by CrowdStrike regarding their observation of threat activity potentially exploiting CVE-2021-40539. CVE-2021-40539 refers to a vulnerability that impacted ManageEngine ADSelfService Plus versions prior to September
Asset Group - Dynamic for laptops with no users assigned
Hi, I don;t appear to be able to create a dynamic group that shows all laptops with no user assigned. I can only pick a user from the list. When setting up LifeCycles I have the ability to select 'none' when setting the User condition but this doesn't
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