Service Desk Plus - Not Starting
Good Afternoon, We are having some issues when starting ManageEngine ServiceDesk Plus - We Upgraded to the latest build and tried to start the server but it is now not starting, We have ran run.bat and it start's up fine like that but does not start when
[SD-107351,SD-107303] Issue After update to 14.1 Build 14102
Hi, After upgrade, we noted different issue: Notification Bell doesn't works When a tech reply to requester, the system notify to tech this reply, (doesnt work intelligent notification)
Filtering requests or tasks on technician not assigned
If I select the All Requests view, then click on the Search button, I can't see a way to display just the requests with no technician assigned. Same for tasks, using the Owner field. I've tried Unassigned, Not Assigned, and "". Is there any way to do
How to access remote desktop session of a computer?
Hi there, When you need to remotely support someone who's working from home and are connected to their PC using RDSH, how can you connect to their session? If, say, someone is on PC001 via RDP when I click remote control, it just shows me the login screen.
Regarding the uniqueness of the Resource Identifier
Hi everyone, I was going through the API documentation for Endpoint Central, specifically, Get Scan Computers: https://www.manageengine.com/products/desktop-central/api/api-inventory-scancomputers.html It's mentioned that we get a resource_identifier
How to add attachments in notification with api
import requests url = "url/api/v3/requests/{request_id}/notifications" headers ={"authtoken":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"} input_data = '''{ "notification": { "subject": "Re: [Request ID :##1##] : Unable to fetch mails", "description": "Description
Query to list the pending approvals of a Service Approver
I'v found query to list pending approvals, but it is related to Servicedesk MSP: https://pitstop.manageengine.com/portal/en/kb/articles/query-that-lists-pending-approvals-of-a-particular-service-approver Can anyone share a version for on-premises Servicedesk?
Problem renaming data directory
URGENT, We need to restore password manager pro from the backup .ezip file on a newly created server due to a server crash of the prod server and we are unable to do so due to this error, R0DD03: Problem renaming data directory. also the directory :\PMP\pgsql
Task View reverts to All Tasks after opening a Task
This is about the Tasks tab in a Request. I change the Task View to My Pending Tasks. Then I click on a Task to open it. Then I click on the Go Back button to return to the list of Tasks. Now the View has reverted to All Tasks. It should retain the setting
Connect a Microsoft Form database with Advanced Analytics
Is this possible? I have a survey in https://forms.office.com/ that provides me an excel file that I an export and work with it, but I want to use AP to do a shared dashboard on a more automatic and easy way thanks
Historic Reporting
Is there a way to get Point in time reports in Endpoint Central? We were hoping to get a report showing where we were in terms of Vulnerabilities, missing patches, etc, from last year this time to show our TYD metrics, and our YoY metrics, and I couldn't
Pre-Deploy Activity Wake on LAN
Hi, is there a way to trigger wake on lan as Pre-Deploy Activity at Software Deploy? May be a command line that triggers like I do it manually in Computer Inventory?
API error
Hi I am trying trial version of Desktop central and now have a problem with API. I face the following error when try to authenticate with API Explorer: { "error_description": "User is not authorized to access this API", "message_type": "authentication",
Query to get Technician roles in single row
Version : 13000 DB : MSSQL OUTPUT : select auser.first_name as "TECHNICIAN", (sd.employeeid) as "Employee ID", longtodate(auser.createdtime) as "Creation Date", (SELECT STUFF(( Select ar.NAME+ CHAR(10) from PortalTechnicians pu left join AaaUser au on
Office Click-to-Run Behavior when Office applications are in use
On Office Click-to-Run settings, if "when Office applications are in use" is set to "Allow the end-user to skip/close", what is the expected behavior for them clicking Skip and for clicking Start Now? On clicking Skip, will it schedule at the next boot?
Query to get Request task and worklog info
Version : 13000 DB : MSSQL OUTPUT : SELECT "wo"."WORKORDERID" AS "Request ID", "wo"."CREATEDTIME" AS "Created Time", "wo"."TITLE" AS "Subject", "wo"."DUEBYTIME" AS "DueBy Time", "wo"."IS_CATALOG_TEMPLATE" AS "Service Request", "aau"."FIRST_NAME" AS "Requester",
Compatibility Issue between Cloud Computing Solutions and ServiceDesk Plus after Updating to Windows 11
Hey everyone, I recently updated my laptop from Windows 10 to Windows 11, and I'm encountering compatibility issues between my cloud computing solutions and ServiceDesk Plus. I was wondering if anyone else has experienced similar problems or has any suggestions
Requesters logging incidents from SharePoint intranet
We have a SharePoint modern intranet site we use for colleagues to access the document library, company news, events, to complete forms and links to software applications. I know the requester portal exists in SDP but how can I embed the requester portal,
[Answered] : Managing Users
I have users who are only in the app a few times a year. Because of that, they tend to forget their passwords. The 'forgot password' functionality is buggy at best. no way to tell if the email was sent to them or not from admin console. Are their plans in the near future to either tie into an existing AD for a single-sign-on, use the SDP log in (if you have one), or at least let the admins set a default password for a user that they then have to change on next log in. It's basic functionality that
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus with the admin account? Can you please provide a script for this as cannot get any further after password accepted. Using Linux and postgresql on SD Plus v14300.
upgrade path from 10.1.2228.26 - I see 2 different things
If I'm logged into my 10.1 EC interface and click the version on top of screen then Download now I see a 2 path upgrade STEP 1 Download and upgrade to 11.2.2300.11 - STEP 2 Download and upgrade to 11.2.2315.09. BUT when manually go to EC service pack
Report showing all tickets resolved in the last week
Hi, I was hoping to get some help with a report I've been struggling to create. The task is to create a report that shows all the tickets that were set to resolved in the past week. Results should show ticket subject, and the user that set it to resolved.
AD360 Fixes and Enhancements [2023]
Release notes for build 4400 (Dec 08, 2023) Enhancement: The public key certificate used for service pack upgrade has been updated. Release notes for build 4319 (Nov 24, 2023) Enhancement: Support for Duo Security Web v4 SDK: You can now configure Duo
AD360 rolls out build 4317 with enhancements to improve the security of the product
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4317. Highlight: Product File Tamper Detection: AD360 now allows you to monitor the product's executable files and identify the tampered files in the installation
Query Report Computer in Custom Group
I want to export a report of which groups the computers currently belong to. Please help me. Detail Report: - RO - Full HostName - IP Address - Group Name - Group Type - Group Catagory Thank's
Enrolling android device without Internet
Hello I reviewed the forum and docs online but can't find how to enroll my android device if my MDM server has no internet access. Can anyone tell me how to do this ? Thanks
Subgroup option is not avalible
Hello I have two Password Manager Pro instances. One old (kept just for backup) version 9.3.0. The other one is newest (i believe) version 12.3.0 And my issue is that on the old one I can create Subgroups, but on the newest one this option is missing
Automated Software Deployment - Failing to download patches - Connection Reset - javax.net.ssl.SSLException:Connection
We've been having this issue with the automated software deployment policies where certain patches are failing to download. These are typical third party patches, from third party sites. A couple we've run across recently are for Adobe Acrobat DC and
Change field color on submit
Hi, I'm looking to change the color of a field on submit when certain criteria is met. I see there is a similar topic but does not quite match what I need. I want to change the background colour of a field when 1 option is NOT selected. I have tried the
Endpoint Central for ServiceDesk scans
Hello, month ago we installed Endpoint Central and integrated with on-prem ServiceDesk Plus. The only function we need now is asset scanning. As I understood, this feature is available for free for SD. Now the trial period is over, and when I try to log
End-User Guide
We currently use Service Desk Plus OnDemand and are about to roll it out to our end users. I was wondering if there is any documentation that is already created by ME on how to login and created tickets for the end users. Thanks!
Problème export logs
Bonjour, Nous avons effectué hier (08/06/2023) un export des logs sur "EventLog Analyzer > Firewall VPN user Connected" mais les résultats nous apparaissent vides et aucune donnée ne nous est parvenue. Nous avons ensuite vérifié les bases enregistrées
In purchase order , seller e-mail is not filled in
Hello, When i want to put out a purchase order ,the seller e-mail isn`t populated anymore. What could be the cause for this ? Running latest build: 14303
Can I use wildcards for file monitoring???
Looking to notify end users within the business whenever SSIS jobs post a file. HOwever, the file name is different each day as it changes with the date in the name. Anyway to search for myfile*.txt? Or something similar. The file is posted to an FTP site, so it may, or may not, be the only file in the folder. Thanks.
Filter all tickets with comments
Hi, is there a way to filter all tickets with comments?
Where did the auto assign (Round Robin) feature go in Ver. 14?
We recently upgraded from Ver 11 to Ver 14.2 and had been using the round robin auto assignment feature but it is no longer available. We are on a Professional level license. Is this another feature that Manage Engine has moved to the more expensive Enterprise
Changes - not moving from stage when approved
Changes - not moving from stage when approved. this started when moved to the latest version 14.3 Build 14303 we find that only when a Technician with SDAdmin role hit the approve Change move to the next stage, but the Changes Tecnicians dont have this
/n in SMS text
On Custome trigger I create a notification base on SMS but it sent SMS, in SMS text I see "/n" how I can Remove /n?
How do I disable the threats part of "Threats & Patches"?
I have zero interest in the threats/vulnerability scanning of Endpoint Central, I'm perfectly happy with just the patching side, so I would like to disable threat/vulnerability scans etc entirely. How? This should never have been enabled by default on
OpManager roadmap
Hi, as stated previously, your roadmap ( https://www.manageengine.com/network-monitoring/beta-signup.html) is quite outdated. Either remove it or better still, provide a real roadmap at that location. Regards G. Weiss
Next Page