User Asset Details
Our users want to see all their own assets details, but in Selfservices Portal they can see only asset name. Is a way they see more details: like IP, Hardware information?
[SDF-29354] Requester name in reply/forward
when Reply to requester Does not return requester name! Only we can use email address instead of requester name please add ( this ability requester name/s or email/s) like below : (approver name/s or email/s)
UI/UX
Please Improve UI and UX of Change/Problem/Release and Project Form Designer like Incident/Request form.
Desktop Central MDM UDID
In the MDM for Desktop Central a UDID is pulled for each device even though UDID is unique to iOS devices. So for Windows/Android phones & tablets what does this field correspond to for those devices? For Android phones and tablets it is pulling a 16
Lock User
How can I Lock local users manually in SDP ? --- The reason for this: Some employees resign or retire. It is necessary to lock their account and prevent their access without deleting their account because the records of their requests should remain.
Looking for docs regarding "first time" configuration of the UEMS server
Hi, We are setting up Endpoint Central and has stumbled upon to issues not explained by any docs I've been able to find. 1. Can the Endpoint Central Server be run as a service account? 1.1. If yes what minimal rights does the service account need on the
About kiosk mode
Hello, We are very pleased to have kiosk mode and we are waiting new features about kiosk mode excitedly. My question is, How can i add an favorite url or built in apps to Kiosk mode main page ? Regards,
search in the selected list on Report type.
The large number of Cis on CMDB report makes it difficult to choose them. Please provide the ability to search in the selected list.
Cannot start SDP
I installed sdp on one server. After that I installed the postgresql database on another server. I set the parameters on both sides, user and pass and ip address. Then I start changedb.bat and select postgresql and test, I get the message connection established,
Integration of two EndpointCentrals with one ServiceDesk Plus
Is it possible to integrate two EndpointCentral instances (DMZ, LAN) with one ServiceDesk Plus instance (LAN)? I would not like agents on servers in the DMZ to communicate directly with ServiceDesk Plus on the LAN
Upgrade to Windows 11 version 23H2 with Vulnerability Manager Plus!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2023 update (version 23H2) for Windows 11. This is the second major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in
How to easily edit a relationship in CMDB?
Right now if I want to change a relationship between to CI's I need to do several steps. Enter one of the CI's Select Detailed View Select Relationships Select List View Select the Relationship Delete it. Add a new relationship to replace the one that
Receiving windows login prompt when trying to access login screen
I am in the process of setting up ADSelfservice Plus to be available outside our firewall and also enable MFA for Exchange. I have installed a wildcard SSL and everything looks good, except when attempting to access the login page it brings up a windows
Explanation of the "TIMESTAMP OF LAST EVENT"
In the 'Domain Settings' next to each domain controller it reports the TIMESTAMP OF LAST EVENT. Could someone explain what that means exactly? The reason for asking is that I have ten DCs, eight of them show a TIMESTAMP OF LAST EVENT for today but two of them show TIMESTAMP OF LAST EVENT for several days ago. Many thanks
How do I purge old requests?
Is there a way to purge the DB of old requests? We already archive, but we have 10 years worth of tickets and I need to free up some space. running version 9.1 Build 9118 Postgressql Windows server 2012 r2 datacenter
How do I hide some of the default views that come with the system
How to make the request default view display only which consists of My Open Requests, My Requests On Hold，My Pending Requests, My Resolved Requests, My Completed Requests, My Closed Requests, All My Requests for Technician or Support group
Install SSL on free version SDP
Dear support, I have Service Desk Plus version 9.3 Build 9300 standard and free version. Is there any possibility to import SSL on this version? Thanks in advance.
Release Notes page is close to unusable due to its size
Can you guys rework the release notes page so that it doesn't hang the browser over and over again while scrolling through the page? https://www.manageengine.com/products/service-desk/on-premises/readme.html Thanks!
All My Requests - default view filter for requester - how to??
Hello! Our requesters want see "All My Requests" as default view filter in SDP 9 How to?? http://odarchuk.com
Windows Storage Pool
Hi ALL How i can use OpManager for monitoring Windows Storage Pools ? Currently my min.requirements are: Free/Used space Ph.disk status is it possible ?
[Free webinar] 5 ways to measure and reduce your help desk's workload
Hello there, Is a near-constant flurry of tickets weighing down your help desk operations? When operating in a perpetual fire-fighting mode, we often fail to spot technicians' woes. Our latest webinar lays out strategies to catch the signs of a struggling
[Free webinar] 5 ways to measure and reduce your help desk's workload
Hello there, Is a near-constant flurry of tickets weighing down your help desk operations? When operating in a perpetual fire-fighting mode, we often fail to spot technicians' woes. Our latest webinar lays out strategies to catch the signs of a struggling
[Free webinar] 5 ways to measure and reduce your help desk's workload
Hello there, Is a near-constant flurry of tickets weighing down your help desk operations? When operating in a perpetual fire-fighting mode, we often fail to spot technicians' woes. Our latest webinar lays out strategies to catch the signs of a struggling
How to restore deleted solution
Does anybody know how to restore accidently deleted solution ?
Request Timer Action conditions
Hi Team, is there any way to have a condition on RTA that runs only on the first-level approval? (if I use approval status, it will ignore the approval level). Thanks.
Running the Agent Service with lower privilige?
Hello, Currently, The UEMS Agent is installed and automatically executes in Local System account. We have a bunch of "Critical infrastructure" servers, which we maintain manually, were would like to get inventory etc from, but were the Agent should have
Breaking news on Endpoint Central MSP: Your next-gen cloud client management solution is here!
In the ever-evolving realm of MSPs, securing and managing endpoints is the cornerstone of your SLAs. Today, we are thrilled to introduce the SaaS version of Endpoint Central MSP, your gateway to a universe of endless possibilities for your MSP business.
Change Icon For Other or Default Template
Dear SD Team, Is possible to change the Icon for the default main category as it shows in the attachments..
SDP build 13010. can't update. password authentication failed for user "postgres"
SDP - build 13010. can't update from linux console. /ServiceDesk/bin# ./UpdateManager.sh -c > Press i to Install c to Import Certificate v to View installed ServicePack versions e to Exit Choose an Option:i > Enter the patch file to install:/home/mukadmin/ManageEngine_ServiceDesk_Plus_14_2_0_SP-0_5_0.ppm
End User Portal Customization - Access HTML code?
I'm attempting to build out our end user portal and I'm fighting a losing battle with the customization tool. Unless I'm completely missing something, it seems to be pretty poor, offer very few options and is quite buggy. As an example, one of the things
Deployment of WAN Agents to a group of Computers
Hi, we are planning the initial installation of Endpoint Central (cloud based) and i didnt find informations for the followin question: is it possible to deploy the WAN Agent in a remote office to a specific AD Group or a OU within the AD ? Or maybe to
EventLog Analyzer’s 2023 in Review
2023 has been a year of significant advancements and improvements for EventLog Analyzer. With a host of new features, enhancements, and fixes, EventLog Analyzer has fortified its capabilities, offering a more robust and efficient solution for log management
Log360 - Year in review
The year 2023 has been a remarkable one for Log360. With the introduction of a multitude of features and enhancements, Log360 has continued to evolve, making it easier for administrators to manage and secure their network infrastructure effectively. Here
Consent for remote session
Hi, I can't believe that there isn't a way to ask for consent when taking remote control, with a timeout where if the user hasn't replied, for example because they're not there, then we enter. Refusing connection makes no sense to us. At least give us
Expired Loan Notifications
I'm trying to configure notifications for asset loan expirations and I can't seem to make sense of the function, looking to see if I'm missing something. I'd like to notify the user/asset owner that the loan is expiring so that they have a reminder to
VNC Accounts - Password Conflicts
Hi, How do you avoid Password Conflicts on VNC accounts? Since build 12100, " VNC passwords have to be added as an account under the respective resources." The issue is the VNC account is not a local account on the machine, so can't be verified. There's
SLA and different status for problems.
We need to have different statuses for the Problem module and be able to have the option of having a matrix for the SLAs. This module currently lacks these options, which makes it difficult to create a lifecycle that complies with ITIL. You also need
Custom Script to append an additional field onto the Subject
I am trying to create a custom script that a form rule can use. It needs to take the value entered into one field and append it to the subject line. All my attempts end up with null being entered. This suggests to me that I am using the wrong variable
Instance 1 have not option to remove user!
We have two Instances, Instance 1 and Instance 2. I define a user for Instance 2. but he accesses to Instance 1 and Instance 2. I cannot remove he from Instance 1. Because Instance 1 have not option to remove user!
Conversation Icon not updating
Hello, How to I configure the conversation icon to update to red when a technician responds? It currently remains green if tech replies
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