Conversation Icon not updating

Conversation Icon not updating

Hello, How to I configure the conversation icon to update to red when a technician responds? It currently remains green if tech replies


            New to M365 Manager Plus?
            New to M365 Manager Plus?
              New to RecoveryManager Plus?
              New to RecoveryManager Plus?
                New to Exchange Reporter Plus?
                New to Exchange Reporter Plus?
                  New to SharePoint Manager Plus?
                  New to SharePoint Manager Plus?
                    See all integrations
                    New to ADManager Plus?
                    See all integrations
                    New to ADManager Plus?

                      New to ADSelfService Plus?

                      Start your free trial
                      Start your free trial
                          Related Products