Creating request with attachment via Outlook
I am encountering a problem when creating a ticket with an attachment in ServiceDesk Plus. The whole process of creating a ticket works as expected and even applies my custom business rules, but the problem occurs in the least expected "functionality" that is...notifying group users that such a ticket has been created.
The problem occurs only when the request has an attachment, the same email sent without attachments does not generate such problems.
email w/o attachments -> create ticket -> apply Businnes Rules -> notify -> done
email w attachments -> create ticket -> apply Businnes Rules -> done
My SDP version: 14.5 14504
New to ADSelfService Plus?