Hello,

I am encountering a problem when creating a ticket with an attachment in ServiceDesk Plus. The whole process of creating a ticket works as expected and even applies my custom business rules, but the problem occurs in the least expected "functionality" that is...notifying group users that such a ticket has been created.

The problem occurs only when the request has an attachment, the same email sent without attachments does not generate such problems.

ex.:

email w/o attachments -> create ticket -> apply Businnes Rules -> notify -> done

email w attachments -> create ticket -> apply Businnes Rules -> done

My SDP version: 14.5 14504