Lookup/Search for requests, witch has been merged
Hi All, we have some troubles with merged request: if you merge two requests the oldest request no. will be used, ok so far .... but if the customer asks for questions for the merged request (that with the higher no.) you will not find this request any more .... so, how do you search for those (merged) request, when you do not know the older request no. ???? you will not find this request any more ...... Any ideas or solutions to fix this situatiion ? Regards, Robert Weitersberger
Replying from email to existing request on SupportCenter?
Hi, I did testing on the relationship between a chain of emaill CCing support email (i.e. replies not generated through SupportCenter). 1. I sent an email request (Subject: Test request) to SupportCenter with CCing my Outlook email address. 2. I did "Reply to All" from my Outlook email. 3. Two separate requests were generated in SupportCenter (One with "Test request", another with "RE: Test request) It would be great if SupportCenter can recognize the reply from other email sources to the existing
Scheduled creation of requests based on assets
Hi I would like to auto create requests taken from an asset perspective. Eg. I have several windows server assets in SDP for which I have a monthly task of doing windows update and several other maintenance tasks, instead of making an "preventive maintenance" on each asset I would like SDP to make a rule that does this based on eg. asset type - is that possible or is it a new feature that you would have to develop? Regards, Poul
OpManager Integration Issue
I am trying to setup integration with our Opmanager server. The issue that I am having is that because we are using Active Directory login in Servicedesk it will not let me connect from the Opmanager side because I am guessing the password contains special characters. Also because we purchased five technicians (which is the actual number of people we have using the product) it will not allow me to have a local account to use for the Opmanager tie in, so I am required to use one of my technician
High Availability IP Change
We currently have High Availability set up for a Primary and Secondary server. Due to necessary network changes, it will be necessary for us to change the IP address of the Primary server. Will it be necessary for us to rebuild HA for the 2 servers? Or is it possible for us to simply edit the HAPrimary.conf file on the seconday server to reflect the IP change?
Free Network Security White Paper to solve all your Network Security Problems.
Folks, Are you running a secured network ? Have you ever confirmed this lately? Think of a very simple add-on, which does not require any complex installation procedures, additional hardwares and utilizes the existing flow data to identify potential intrusion activities, worms, DDOS and much more. This tool can answer all your questions with in minutes and helps you to keep the business running without any downtimes. Security White Paper: This White Paper talks about some of the advanced strategies
disable multiple users, cvs import? i have a list in excel
Hi, is it possible to disable multiple users in ad manager plus? i have a list of users in spreadsheet. regards Tony
Reports Archive?
The support team can be great a providing custom reports almost on request via the forums. Have you thought of making them all available somewhere for everyone to browse through and selec the one they want. Maybe a forum section or built into the application to browse a controlled repository, almost like the solutions function within the application. May cut down the repeat requests and will allow the end users to not reinvent the whole wheel if there is a tried and trusted report that does most
error ! when tring to create a report in opmanager
in th log i have error 500 in tomcat for the url XXX.X.XX.X - - [26/Aug/2010:15:21:14 +0200] "POST /reports/NewReport.do?methodCall=addReport HTTP/1.1" 500 1330 Aug 26, 2010 1:49:09 PM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet action threw exception java.lang.NullPointerException at com.adventnet.me.opmanager.webclient.reports.CreateNewReport.getDataSource(CreateNewReport.java:687) at com.adventnet.me.opmanager.webclient.reports.CreateNewReport.addReport(CreateNewReport.java:177)
CTI - click to dial failed
Hello, I'm currently testing click-to-dial (next part will be incoming pop-up). I'm using CTI on ManageEngine SupportCenter plus 7.6.0 (trial version). I have the user "Administrator" with the (monitored) extension 3001 trying to dial a contact with the number 3002. The extension 3001 doesn't ring and i get on screen the message "Not able to complete the call". Following now is the asterisk manager log. I see there that the user "manager" connects to asterisk, tries to see some information, logges
Adaudit plus
am configuring ADaudit plus and trying to figure out how to see who made changes, we have 4 administrators i need to figure out who did what and when. Bogosing
AppManager continues to monitor UnManaged resource
Even after we unmanage a resource, seemingly AppManage continues to monitor the resource and show the red dot on dashboards. I am looking for ways to deal with this bug or annoying feature, what ever it may be as it distorts the view by showing false positives. The reason for unmanging a monitor range from the resource being a cold standby to resource configuration being partially complete. In such cases, if the monitor is part of a group (if it was a cold standby) then the whole group is also
How to install ServiceDesk database
I have downloaded the free version of ServiceDesk and I am evaluating it with the intention of buying the pro version. My question is: are there database tables I need to set up on my local server. This question is important to me, because I would like to run this product with an Oracle database at the backend. For the evaluation version, I would like to at least set up a Mysql database. Is it possible to run the product this way? I think this product looks great at this point, and I really would
Log in question
First of all, I am extremely new to ServiceDesk Plus. The only training I have been given is what is available online, and I am now an administrator! Here is my question: When a user browses to the HelpDesk application, they must select one of four databases, or "Local Authentication." I would like to configure this so that only our default db is listed in the "Log on to" box. (Currently, it says "-- Choose --".) I am sure this is some setting somewhere, but can't find the option. Thanks for
Adding a virtual folder to the web root
Hello, we're running ServiceDesk 7.6.0 here, and it's on the default port 80 (http://servicedesk/) We also have WSUS running on this server (on a different port) but one thing it does need is a virtual folder on the default port 80 called "SelfUpdate" pointing to some update files at C:Program FilesUe ServicesSelfupdate. How can I add a virtual link to the webserver that SD uses? Thanks, Mark.
Online forum for Support Personnel
I am happy to share with you the news on two new discussion-forums that has come up in the most sort after online business networks. Get instant news on tips, tricks and info about Support Management Software in Twitter: http://twitter.com/supportrep Digg answers to most intriguing questions and get to read relevant articles on Customer Support and Support Desk Software from: Customer Support Forum in LinkedIn Looking forward to your active involvement in these web-communities exclusively mean to
Problems to restore Backup from 7608
Hello , I have huge problems to restore backup from 7608? My Servicedesk Installation build is the current 7.6.11 And my backup is from 7.6.8. When I'm trying to restore the backup its seems ok for 10 min and after that the black window just closes Do you have any ideas what i can do? BR /Hasan
How to log in from another page
Hi, We are trying to migrate this tool with our current password reset tool (ASP.NET C#) on our website. Our goal is to migrate ALL of our users (several thousand) to the ADSS tool. When a user goes through out current password recovery tool, we'd like to first query the ADSS database to see if the user has answered 3 security questions. If they have NOT, we'd like to have them continue through our current recovery tool. At the end, once they reset their password, we want to redirect them to the
Customize security questions
Is there a way to customize the list of security questions that a user can choose from? I am running ADSelfService Plus version 4.4.
SD-24467 - Technician details lost on Group EDIT REQUEST
Just been testing the fix in 7604 listed above. From what I can see the headline issue of details being lost when the EDIT REQUEST button is used is resolved. However that sort of uncovers a flaw as far as I can see it - that of in appropriate settings being left on requests. The page only has options for 'LEAVE AS IS' and then specific named items for SITE, GROUP & TECHNICIAN So with a request that is configured as SITE: OFFICE A GROUP: SUPPORT TECH: JOHN You go to EDIT REQUEST and select SITE:
Local vs International billing
Interested in knowing whether this is possible. One of our big things is that we wish to bill only for international traffic (as it is the major cost for NZ isps) and only apply the billing to it. As NZ only has a small number of distinct network objects (1600 odd CIDR), is it possible to only include data from any network not matched by this group (i.e. we only want to count traffic that goes internationally).
OPManager Distributed Version Generating unwanted mail trafic! ...BUG?
We have recently noticed that the opmanager which we are using for monitoring our network is sending unwanted mails with another sender name than it is been configured! The mails are being send from our central monitoring server. How I can see, all the mails are being generated by an JavaMail.System@... The Problem is that those e-mails are being sent under a completly another name than this is configured for the notification purpose. I can only gues that this adress was once being set during the
multiple contacts to unique Account using CSV
Hi there, Anybody else had a hard time importing multiple contacts to the same account using CSV? When i try to do it the Account information gets overwritten. I even tried making a CSV file that repeats all the account information on every line of the file (along with a unique contact per line) but this just seems to create errors and the contacts are not added to the system. Any ideas or maybe a sample file that works properly?
Add to Outlook Calendar
When adding a note it would be great to have a "call back time" field where you enter a time and date that you plan on calling the user back. (Same as the Executed Time in the Add Work Log) Then when you save the note the software will put an appointment on the users Outlook Calendar. Additionally, if you click the "Show this note to Requester also" button it would send the appointment request to the Requester as well. If it would be easier to add this functionality to the workflow instead of
In the single graph, several interfaces want showing.
Dear All, In the single, entire / Top interfaces want showing in Router/Switch device. Please add in the roadmap. Thank you in advance.
When request is received, executing the specific program.
Dear All, When request is received, executing the specific program. - We want to receive SMS (Short Message Service). But we can't use SMS (for GSM mode) in SCP product. - In Korea, we use CDMA/CD mode. therefore, we must this issue using specific program instead of your SMS feature. - This feature such as "Run Program" feature of OpManager. Please add on the roadmap. Thank you in advance.
Time report by site or by account . . .
I can't seem to get this function, i want to be able to do a Time Spent Report by account or site, it seems weird that this would not be available. Does anyone know of anyway in which i can get a report based on sites, or account which will shows individual technician times spent within that account or site within a defined period? Thanks, Tralisk
Requesters question
Hello, In our company we have superusers who are placing the request at the helpdesk for the user. Example John will call the helpdesk and ask for a technicien to go see Mary who is having problem with her laptop. Since there is only one requester field, how could I setup servicedesk+ to notify both user by email when the incident is opened?
Variable work hours
Hi! Before creating a new topic with the same question, I did a search on the issue I have https://forums.manageengine.com/topic/operational-hours https://forums.manageengine.com/topic/variable-operational-hours-on-working-days https://forums.manageengine.com/topic/different-hours-for-saturday https://forums.manageengine.com/topic/work-with-two-different-operational-hours https://forums.manageengine.com/topic/variable-operational-hours-for-weekend-help-desk-working-days https://forums.manageengine.com/topic/variable-operational-hours-for-help-desk-during-weekend-work-days
Contract - SLA with different response and resolve time (day/night/weekend)
Hello, i have special SLAs with different resonse times and different resolve times. But I can not find a possibility to define them in SupportCenterPlus. For example: - Operational Hours general operational hours are from Monday to Friday from 8am to 6pm. - SLA: is from Monday to Friday from 9am to 5pm - with 1 hour response time and 2 hours resolve time the rest of the time (5pm to 9am, Weekend and Holiday) we have 2 hours response time and 5 hours resolve time. Is there a way to display this data correctly?
Refresh button on request being currently viewed
I note there is the ability to do an automatic timed refresh when viewing "my open or unassigned" request. Can we please a manual fresh button on both that page, and one on the "view request" page too (https://scphost/WorkOrder.do?woMode=viewWO&woID=2512&). Many times a client will immediately respond back, and you have to refresh the entire browser, or navigate away and back to the request to see the update. dcc
Opmanager build 8700 - issues adding servers
Just wanted to see if anyone else has had an issue adding servers after an upgrade to build 8700? Specifically that when a server is added, it says "Device added successfully." however the machine isn't actually added to the device collection, and can be re-added over and over again, it almost seems like the database isnt being updated or something similar. just wanted to see if anyone else has come up with a solution, thanks,
import data from old version
We have had an eval of 5.6 running for some time after been supplied by yourself with an extension eval. We have purchased ops, service desk and wifi manager. Is there any way we can move data from ops 5.6 into 6 or will we have to start from scratch.
Is there a way to retrieve versioninfo for ServiceDesk Plus from the ServiceDesk Plus database?
Hi, We are having issues with our ServiceDesk Plus installation while trying to upgrade it. Unfortunately, the upgrade failed and we seem to be unable to restore the ServiceDesk Plus installation from a VMware snapshot that was taken just before the upgrade (we get a 404 error in Apache). We do not know which version of ServiceDesk Plus was installed at the moment we did the upgrade and were told that not all versions will work with all database versions. Is there a way to retrieve the version information
NetFlow Analyzer Enterprise edition - SNMP V3 support available
Hi All, SNMP V3 support is now available in NetFlow Analyzer Enterprise edition. This feature can be availed in your current Enterprise edition install by upgrading to the latest version,which is BUILD 7300. Please fill the form in the below link to request the service pack for upgrade: http://www.manageengine.com/products/netflow/distributed-monitoring/service-packs.html For full installation binaries of NetFlow Analyzer Enterprise edition, visit the below link: http://www.manageengine.com/products/netflow/distributed-monitoring/download.html
add f5 LTM to opmanager
hi all, can anyone suggest how to add mib file of F5 LTM in opmanager. After adding the F5 in to opmanager it shows few stats by default but we are looking for detailed ones. Whenever we try to check specific OID it says this oid already exists with F5 LTM XXXX model number which is correct but it does not show any option how to enable those. We are running LTM 10.2 OS on F5 Regards Pankaj
Netflow support for snmpv3?????????????
When will Netflow support snmpv3? Thanks,
Connect a Oracle database using tnsnames.ora
Hello! I got a applications manager version 9 Build 9005. I have a question: How can I connect a Oracle database using entrys are stored in the tnsnames.ora? My tnsnames.ora: test = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = MyOracleDb)(PORT = 1521)) (LOAD_BALANCE = YES) (FAILOVER = ON) ) (CONNECT_DATA = (SID = tms) (SERVER = DEDICATED) ) ) A direct connection to MyOracleDb without a tnsnames entry works! John
Searching Custom Fields
Is there any way to search for an Active Directory account in AD Manager based on one of the custom fields (i.e. employeenumber).
cisco 1800 vlan two interfaces
NFA 8500 Netflow from cisco 1800, i have fa1, fa2, vlan1. ip route-cache flow write only for vlan1, but in NFA i have two interfaces with other parametrs. interface Vlan1 ip address 193.4.204.1 255.255.255.0 ip nbar protocol-discovery ip flow ingress ip flow egress ip nat inside ip virtual-reassembly ip tcp adjust-mss 1452
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