Add to Outlook Calendar
When adding a note it would be great to have a "call back time" field where you enter a time and date that you plan on calling the user back. (Same as the Executed Time in the Add Work Log) Then when you save the note the software will put an appointment on the users Outlook Calendar. Additionally, if you click the "Show this note to Requester also" button it would send the appointment request to the Requester as well.
If it would be easier to add this functionality to the workflow instead of the note, that would be fine too.