UI Customization...
Is there any way to customize the User Interface for both Login Page as well as My Info page? We would like to customize the header and footer, have Enterprise branding, etc. Thanks
Supportcenter Plus does not accept $
Hi, Previously we had on some fields our prices in $, but lately with updates it does not accept it anymore. When we put the $ in the field ex. diagnostics $70 it puts the 70 in a 2nd row like: diagnostics 70 Any suggestions? Thanks
unable to load cisco MIB into MIB browser CISCO-QOS-PIB-MIB
unable to load cisco MIB into MIB browser CISCO-QOS-PIB-MIB attempted SMI version 1 and SMI version 2 and no luck.... any suggestions
1 IP 2 Mac address
Hi everybody, how can I deal with a case of two MAC addresses sharing 1 IP address as it happens with network teaming/bondign cases? I tried to import using as file but it complains if I put the two rows. If I import one row at a time it takes only one value. Is this case taken into account in OpUtils? Regards, Juan Pablo Baserga Director de Tecnología y Proyectos Technolgy and Projects Director Ph: +54 (11) 5295-3915 Fax: +54 (11) 5295-3950 Mob: +54 (911) 5318-1127 Av. del Libertador
Netflow add-on issue
We are evaluating OpManager with Netflow add-on. After installation and logged in to OpManager, I received following error when I select NetFlow Traffic Analyzer module in Op Manager. HTTP Status 404 - /netflow/jspui/dashBoard.do type Status report message /netflow/jspui/dashBoard.do description The requested resource (/netflow/jspui/dashBoard.do) is not available. Apache Tomcat/5.0.28 I am wondering what did I missed during installation. Any idea will be appreciated. Thanks, Feng Zhang
DE fails to connect to cisco 877 router
Can;t manage to get device expert to backup a cisco router, i access it via telnet, from the DE server i can telnet. after telnet you get Password: after entering password i get prompt of Routerabcdefg> entering en followed gives me again Password: entering the enable password gets me prompt of Routerabcdefg# So i setup my credentials accordingly and it always fails, all parts of the credential test. If i select "telnet" from the action smenua and populate the fields login name <blank> password <password>
ManageEngine® Firewall Analyzer 7 Released
ManageEngine® Firewall Analyzer 7 Released We are glad to announce the release of ManageEngine® Firewall Analyzer 7 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? 7.0.0 - Build 7000 Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, Collector server failure notification Display name option for Collector server
Is there a way to disable cases re-opening when a user replies to a Closed request?
Is there a way to disable cases re-opening when a user replies to a Closed request? This throws off our reporting greatly, and I'd like to disable this feature of re-opening when a user replies. We get alot of THANK YOU'S in Replies, etc. and there is no reason to re-open the cases for this. I would be fine with an option that generates a new case, I see this option in the Self Service Portal section and have disabled re-opening there and generating a new case there.
configuration in disabling USB and ROM
hi i'm usign desktop central in Windows 7 profesional, the problem is i cannot connect or install an agent using windows 7. and also i configured in desktop central to disabled the optical disk drives whiich the cd or dvd ROM and the USB its almost 3 days before i configured but the status is " In Progress" we have 2 hundred plus of computer units, what should i do is it ok to wait or what? until when should i wait for this configuration to be excuted?
Clearing out Incidents from Database
Hi Guys We are just about to move our service desk plus environment from final testing into production. Is it possible to clean out all the test incidents from the database without deleting any configuration information of the application ie Email configs, rules groups etc etc. Cheers Dan
Oracle login with sys dba?
Hello! We using an applications manager version 9 Build 9005. I want to add a new oracle database query monitor. Therefore I will connect with a sys login, but it dosen't works. I got a error like this: Unable to connect to Database. Error Message : ORA-01033: ORACLE initialization or shutdown in progress I think I have to connect as sysdba user. How can I handle this? John
MIB Upload - Error Parsing
I have uploaded a MIB for our watchguard mail appliances but when accessing the attached MIB get the following error: Error parsing MIB:BORDERWARE-SMG-MIB.txt Exception while loading MIB:Could not parse the file D:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/BORDERWARE-SMG-MIB.txt. The error occured at the line no: 91 ,column: 5. The 'ASSIGNMENT' or 'DEFVAL' keyword may be missing. or In case of table entry, the ACCESS value may be other than 'not-accessible'. Can you advise how I can fix this issue. I have
Disable group notification if a technician is assigned to the ticket?
Please add the feature to disable group notification if a technician is assigned to the ticket.
NetFlow Analyzer 8 Available
Hello, We are happy to announce the immediate availability of NetFlow Analyzer 8 Professional and Professional Plus editions. Below are the new features and bug fixes added in NetFlow Analyzer 8. Features: IPSLA (VoIP Performance Monitor) SNMP V3 support Flexible NetFlow - NBAR Reporting V9 Sampling Support for Cisco ASA - NSEL Reporting CBQoS Child Policy and Match Statements Report PDF Option in CBQoS Geo Locations reports of IP Addresses Single Click Scheduling For all Reports Network Layout
Error in Adding User: Some Authentication problem - Error Code: 80072030
When I attempt to add a help desk technician from Active Directory I get the error message: "Error in Adding User : Some Authentication problem - Error Code : 8007203. It does not matter which help desk role I assign or if I select "Impersonate as Admin" or not. We are on the latest build 4412 and have not exceeded our license limit. I have also verified that the username and password for the domain settings are correct.
Technician Leave and SLA Violation
Hi, We have had a few cases where technicians have placed themselves on leave within the Scheduler system but requests will still violate their SLA against this technician. After some digging into the system it appears that the leave system actually does nothing if you are not using the auto-assignment system. Is there any way to have an option that SLA's will not be violated if a technician is on leave. Regards, Blake
Identify Action Dependencies
I would like to be able to identify all of the triggers for a given action. We have accumulated redundant actions, and would like to merge them. Also, we would like to be able to make a list of triggers for a specific e-mail action (the one that e-mails the paging system). Is there a query that can be done that will relate the action name with monitors and attributes that can invoke the action?
Desktop Central - August 2010 Newsletter Sent
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for August 2010 has been sent. The newsletter has the details of the latest enhancements (build 70119) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Cannot connect to laptops through remote control
Hello! We have purchased new laptops for our library, which we installed the Desktop Central agent on. When we try to access any of the laptops through the Remote Control option on the server it gives us "Firewall is Enabled" error. The firewall is turned off on the laptop, so this doesn't make any sense. Also, we know the problem is not the server because we can remote control any of our other desktop machines. One other weird thing: we were able to apply configurations to the laptop and it
Test Monitor - Error!
Hello, Using Opmgr 8720. Whenever I click on "Test Monitor" for any device, I get the attached error. Please advise. Thanks.
Disable automatic e-mail -> ticket convert
Hi all! Accordingly FAQ http://www.manageengine.com/products/service-desk/faq.html#RequestCreation3 all e-mail without tracking number converts to ticket. How disable this feature ? But SDP must continue fetch e-mail... Thanks in advance.
Incorrect values on Windows 2008
Hi Everyone, We recently migrated our file server over to Windows 2008. I've got SNMP installed and configured the same as I do on other servers. When I test the credentials they pass. However I noticed Op Manager is giving two incorrect readings about the device. 1. Op Manager reports the disk utilization at 100%. The server has 2 drives. One is 140 Gigs with 114 free, and the other is 2 Terabytes with 1.7 free. Where is the 100% coming from? 2. Oddly enough, when I add the monitor for Op Manager
OPmanager keeps on twittering
Hi, We have tested with the Twitter function of Opmanager 8720. We are finished, and we like to stop it. We have removed the notification profile from all monitored objects. We have deleted the notification profile. We have run a mysql command to remove the twitter login and pass from OPmanager. But stil our firewall repors OPmanager sending messages to Twitter: https://twitter.com/direct_messages.xml?since_id=0&?since_id=0& How can we stop OPmanager from contacting Twitter ? Regards, Bastiaan
Linux servers report wrong memory
Hi, Application manager always report that linux servers are using up to 99% of memory while actually most of this is used for cache , it should be only around 4% free -b total used free shared buffers cached Mem: 8394850304 8362881024 31969280 0 324513792 7671844864 -/+ buffers/cache: 366522368 8028327936 Swap: 9154650112 0 9154650112 snmpwalk -cpublic -v 1 csuc42 memory UCD-SNMP-MIB::memIndex.0 = INTEGER: 0 UCD-SNMP-MIB::memErrorName.0
Equivalent to Solarwinds NPM?
We're trying to find a good alternative to Solarwinds, it's an expert software about monitoring but performance issues make us crazy. And also marketing department doesn't know what to do exactly. I've found your software from Google and liked performance, mysql support also your capability. I have three questions which are; 1-Is there any possibility to trigger complex alerts to groups ? 2-Is there any possibility to query complex reports ? 3-Is there any possibility to use multiple OID's for creating
Project Management
Hi, I would like to know How can I integrate our projects and consultaion service into Service Desk Plus?We have to manage Help Desk (Service Request and process),Asset Management,Projects and Consultation under one software. Regards, Nelgin
Merging requesters and linking requests
I wonder if someone can help me. It would seem on our system our domain(AD) has been added twice, once with the full domain name and once with the netbios/shorterned domain name e.g. a typical requester will appear linked to uk.domain.name as well as just uk. We want to merge these two so we only have the single requester but we also want the requests that may of been logged under the one we're getting rid of to be linked to their name sake under the other. Is this possible - as we do not want duplicates
MySQL Tuning Paramaters During Eval
Hi, We are evaluating OpManager, DeviceExpert and Applications Manager. Currently we have all three running on the box, but taking off Application Manager to a seperate server today. The server we have is a Dell Power Edge 6850 4 x 3.8Ghz Dual Core 32 Gigabytes RAM Redhat Linux Server AS 5.5 64 Bit System Drive where the /, /etc, /usr etc are installed is a Mirror Raid on 10K RPM SCSCI3 Disks Data Partition where the application is instaleld is under "/data1/appza/productname" is a RAID1 with 15K
Waitin for the new release....
Hi, Is there any plan to release Password Manager Pro Build 6202? Its been a long that you haven't release any new build of Password Manager after 6201 :-) I hope there would be many new changes... Regards ,
Adding a Windows monitor says Error # Diagnose the Problem?
Hi, I'm trying to a add a Windows monitor. I selected Mode of Monitoring = WMI. Gave the username = Domain/userame and the password. The Domain/username is an ADMIN on the Windows 2003 box I'm trying to monitor. Please help. Thank you.
Disk counters in AppManager 9?
Hi, I'm using AppManager 9. How do I set up the basic disk counters that I see in PerfMon? Please advise. Thanks.
How do I setup database query monitors in MS SQLServer?
I have a select statement: select count(*) from tblReport with (nolock) I set up the monitor. I want to setup an alarm when the result count of this query drops to less than 5. Infact, I have 10 other queries for which I need to do the same thing. How can I do this? Thanks!
Oracle Queries and response Using Script Monitor
Hi! We are evaluating AM. The system we are looking at replacing, can run SQL queries against an Oracle database. What is then measured is the response time and also the result set. Can this be done with AM? Thanks!
Polling a Linksys switch for data?
Is it possible to poll a Linksys switch as well as our routers? we have a setup in one location where we don't have our own routers in place and need to instead poll a Linksys 2048 switch instead using snmp? is this possible if so how can we set this up as we cant see any way of doing so in the analyser
ADManager Plus in german ???
Is there some way to get ADManager Plus in german language
Can you manage VLAN devices?
Dear All, Can you manage VLAN device? Thank you in advance. Young-Suk Ko Telemant corp.
Archive old users?
Is there a way to archive users that are no longer needed? We have some users that have left the company, so I'd like to clean up the Requester List. I don't want to delete them because I'd like to keep their name on old requests, but I was wondering if there was a way to "hide" them or archive them from the Requester List. Thanks!
ServiceDesk Remote Control?
Hello, Could I get a explanation on how the Remote Control works in ServiceDesk Plus? I have sucessfully connected to a user's workstation, however it was disconnected after couple of seconds. My second attempt has never worked. I'm always stuck on "Installing Agent Controller...." followed by an error message of "FAILURE:User failed to authenticate your connect". Are there any specific settings must be enabled on user's workstation? We are on server 2003 DC. Thanks, TT
Service Desk Free version and Opmanager
Hi I recently loaded ServiceDesk and was trying to build up an IT Asset Register on my predominantly Windows network. It picks the printers, desktops and servers but doesnt pick anything except the IP address of my Centos 5 server. Isnt it meant to be heterogeneous or is there a separate plugin for Linux? Regards Isaac
problem with Alarm Dashboard
my OPManage Software Alarm Dashboard not showing all alarms occured , where if go routers one by one you can show all alarms. any Idea Regards Ahmad Mansour
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