Hello,

Could I get a explanation on how the Remote Control works in ServiceDesk Plus? I have sucessfully connected to a user's workstation, however it was disconnected after couple of seconds. My second attempt has never worked. I'm always stuck on "Installing Agent Controller...." followed by an error message of "FAILURE:User failed to authenticate your connect". Are there any specific settings must be enabled on user's workstation? We are on server 2003 DC.

Thanks,

TT