A thank you to the Opmanager Support Team
Thanks to Mike, Gabriel, Sunil and Muthu for getting all of our non Windows boxes to report correctly. I had been searching for a host resource file which works with all our non Windows servers (AIX, HP UX, Solaris and Linux). But none of them worked in correctly reporting CPU, Disk and Memory utilization on all platforms. There are a lot of repeat posts on the Opmanager forum with no solution posted after the issue has been resolved. The attached file worked for me, finally! Thanks!
Roles problem
I set two roles. 1: Assets: View and Technician allowed to view All 2: Assets: View, Add, Edit All in associated sites I added both roles one Technician. But he sees only his own side of assets.
Is there a Database Schema (including only the most important tables) available like there is for ServiceDesk Plus?
Hi, I am looking for a database schema that shows the most important tables from the OpManager database and how these are related (similar to the one available in ServiceDesk Plus). I need this information to be able to include some of the data in some customized KPI reports. Thanks a lot in advance for your help! Cheers, Mark
Integrate or link Netflow analyzer and Oputils
we manage a lot of servers on several different IP ranges and would like to utilise the billing and netflow functions of Netflow analyser in the same are and login as the IPAM functions in Oputils We had assumed there would have been a shell script that you could plug these various scripts into to create a portal location for the management of services rather than individual scripts, which doubles up our workload and handling, and doesnt allow for a very intuitive way for our clients to view and
config file manager SNMPv3
Hi, i have some trouble with the config-file-manager and snmpv3. Here ist the relevant config: snmp-server view oputil mib-2 included snmp-server view oputil iso included snmp-server view oputil system included snmp-server view oputil cisco included snmp-server group oputil v3 auth write oputil snmp-server user oputil oputil v3 auth md5 writepassword snmp-server user snmpuser snmpuser v3 auth md5 readpasswor priv des readpassword snmp-server group snmpuser v3 priv please send me an light. G.Thuemmler,
How can I monitor Windows services in Application Manager 9?
How can I monitor Windows services in Application Manager 9? Thanks.
[Patch notes] - Suggestion
Hi, A simple opinion from myself that I wanted to share, maybe this might be liked by more than me. I dont want to be intrusive in your work methods, but I notice that often the patch notes that are given with an update does not seem to reflect all the updates and fix that the patch brings. I've updated some of my posts last week with the fix that I have seen since last update, but I dont remember seeing any of these in the patch notes. It would be really nice I think if every problem
OS Deployer PXE Boot Question
Hi We are currently evaluating OS Deployer but we have a question: * Is there a way, like RIS or WDS, to not boot in PXE without you pressing a key (like F12) -> we had an issue where one morning some servers that rebooted at night did not come up but were "hanging" in the OS Deployer PXE screen waiting for us to make a choice :-/ Or that the standard choice after 5 seconds would be the boot into Windows option. Thanks
Downgraded version
hi there.. i just upgrade my service desk to newest version.. but got a lot of problems.. can i downgraded back to previous version . Please Help
Merged requests visibility problem [SDP 7.6]
I have a problem with locating merged requests. In SDP 7.5 link from original confirmation message was redirected to request that was merged with original. In SDP 7.6 [7608] link redirects to requests page, so users are unable to locate their requests. Is this by error, or by design? How to locate these merged requests?
Need a query
Could anyone help me querying a specified software I'm trying to get a report who shows all workstation which has "J2SE Runtime Environment 5.0 Update 22" Within sites
Request on mysql database
Hello, I want to change site field of my request in function of an additionnal field. When I use the web interface I'm not satisfied because when I modify site field, technician group field is erased and become undefined. If I use mysql request in order to modify site fiel in function of my additional field ,this side effect will always be present ? Regards Bastien
Replying to specific Conversations
Sometimes there's a lot of back-and-forth between the Technician and, not only the original Requester, but others as well. It would be nice if our Technicians could reply to specific Convesations. Right now the Reply Button only includes the text from the original ticket. Also, in the Reply Template there's no option to include the on-going converstion as a Content Variable. So the email that the Requester (or anyone else) receives only has the original text and the reply from the Technician. Build
Time Entry
Hi, Would be great if in the Time Entry could have a "START" and "STOP" button. With this the Support Rep could start a job and when they finished it just stop. After this the system check the START and STOP time and fill the Time Taken To Resolve automatically. Please fill free to comment about it, Daniel Idalgo de Sousa
Linux monitoring
Hi Team For linux we are not getting correct output. we used the host resource file command in the linux device but its giving output in the device putty session. please find the logs and screenshots for the device here.Its giving 0 value for all the monitors - cpu/memory/disk kindly check the logs attached. thanks Isaac ME Tech
Canned Responses through Entry Time
I would like to suggest a improvement in the process of "Entry Time". In the "Entry Time" we could have a option to send a "Canned Response" when we select a specific "Time Entry Type" or a button to "Save + Send "Canned Response"". I think it will give more usability to the system, because some time when we try to contact a customer we need to send a email and request a contact from the costumer so we use the Canned Response. I hope it can be add to next release if its a good suggestion. Best Regards,
Problem with Business View
Is the second time I saved a new Business view and after two or three days, the opmanager renamed my map to UNNAMED and I lost my backgroud image. No I can open the business view on edit mode but I can´t rename the map and I can´t change the backgroud Image. How can I solve that? Thks
Is it possible to fix the outgoing firewall ports to a single port?
Hi All, Is it possible to fix the outgoing firewall ports to a single port instead of a range? Thanks, Stephen
Different Hours for Saturday
Hi, We have different operational hours to the rest of the week on Saturdays - eg. Mon to Fri 8-5, Saturday 9-12. The Operational hours settings only seem to allow one setting for all days. Is it possible to set a different set of hours for Saturdays? Thanks.
ADSelfService Plus Fixes and Enhancements - 2016
Version 5.3 Build 5320: (1/December/2016) Enhancements: Configuring Mobile Push Management (MPM) is now a child's play. All you have to do is request the PLIST file from ADSelfService Plus support team and follow it up by getting the MDM managed certificate from Apple. For step-by-step instructions, click here. The server settings of ADSelfService Plus mobile app can now be remotely configured through MPM. Version 5.3 Build 5319: (2/November/2016) Features Support for RSA SecurID to protect users
questions on AD Self service pplus
Hi Team Our client has a few questions on AD Self Service Plus There are 4 domains currently added to AD SelfService Plus for testing purposes. When I attempted to search for a valid and enrolled user account in 1 of the added domains, the result is empty. I only managed to search for a valid user account from the domain the hosting server is joined to and my current login account is created. What's the criteria for a succcessful domain account search for all domains that are added in AD SelfService
Project Managment with SD
Woudl be great if we can see project management integrated within Service Desk. That feature will make SD a complete solution for any type of enterprise. That is typically the process for any type of software development... Ticket -> Problem -> Change -> Project with hard time lines and WBS. Thanks,
Unable to Delete Interface
I am having a problem with the latest version of Netflow Analyzer(4.0.2), while i can UnManage an interface but i cannot DELETE the interface. when i delete the interface in license management, after I click All devices again the interface is shown again and then i goto license management only to see it again there and Managed too even though i Unmanaged it and then deleted it. Please tell me how to fix this problem. Regards
ManageEngine Desktop Central can not intergrated to ManageEngine ServiceDesk Plus
Dear Sir, I try to intergrated the database of asset from ManageEngine Desktop Central to ManageEngine ServiceDesk Plus,I have to ServiceDesk setting menu already . So, if I fond 100 pc on my network from ServiceDesk Central i should fond all PC from ServiceDesk Plus too, but I saw only 60 pc. what i do wrong? please suggestion me. Thank for you help PL-xx
VMWare ESX/ESXi addon behavior.
First I want to say that we really like Application Manager. It is a great value for all that it does. We were excited to see the VMWare monitor appear in version 9.2. However when we added our vSphere setup as a monitor in AM we got a surprise. 1. When we added the VMWare ESX/ESXi add-on it re-created all our current VM monitors as new monitors which pushed us over our license limit. This was highly unexpected and not desirable because the ESX VM monitor doesn't show the level of detail a direct
User Management blank !
Dear support , I was setup Eventlog Analyzer Build Number : 6010 , when i logon with admin , i access " User Management " without any user . What happen ? Note : it's happen when create new local admin . Thanks for support
Number of connections to each database using MSSQL monitor dashboard?
Right now the dashboard gives only a total number of database connections to the server and it does not break down the number of connections to each database. My MSSQL server has 20 databases and I would like to monitor how many connections there are to each of them. Is this possible?
DeviceExpert and OpManager Windows 64-bit support
Hi, just a question: are the 64-bit Windows 2003 and 2008 supported by DeviceExpert and OpManager? Thanks.
HP Unix B11.23 ia64 Disk utlization 961%
Using Opmgr 8720. One HP server shows disk utilization at 961%. Attached is hostresource file. Thanks.
Clear syslog event
Hello We are using demo version of OpManager and trying to make clear event for syslog message. Our devices sometimes send messages about EIGRP events. They looks like: Aug 19 16:51:51: %DUAL-5-NBRCHANGE: IP-EIGRP(0) 300: Neighbor 10.0.30.254 (Tunnel300) is down: manually cleared Aug 19 16:51:53: %DUAL-5-NBRCHANGE: IP-EIGRP(0) 300: Neighbor 10.0.30.254 (Tunnel300) is up: new adjacency and the second event should clear the first. We made syslog rule, that filter only EIGRP messages: Facility
abillity to buy modules
it would be nice if there was the abillity to buy servicedesk plus modules. for instance - change management module.
Custom templates and selective changes
Hi. I'm a happy user of opmanager + ncm plugin, I'm have like 50 cisco switches under control and I need to apply a change on almost all of them, this change consist on adding a voice vlan and auto qos configuration on the end-user ports, those ports are easly identified by the vlan membership. I've been tinkering with the custom templates and I have a question, How can I apply a custom template to the ports with the end-user vlan while leaving the rest of the ports untouched?, As far as I know there's
Order Fields
All the time when I have to select from a list of fields, in reporting for example, they are in some arbitrary order like how they appear on the form. Can we please have an option to order fields alphabetically? It would make finding the right field so much easier and save me so much time.
Problem adding over 25 workstations/servers in asset management in service desk plus
I HAVE SERVICEDESK PLUS with 350 SERVER/WORKSTATION LICENSE WHEN I TRY TO ADD MORE THAN 25 WORKSTATIONS IT DROPS THE LAST WORKSTATION AND WONT LET ME ADD MOVE THAN 25
PMP will not start after a mysql crash - how do I troubleshoot DB errors?
[10:12:39:376]|[08-20-2010]|[com.adventnet.passtrix.service.PassTrixService]|[INFO]|[10]|: Entering PassTrixService StartService | [10:12:39:486]|[08-20-2010]|[com.adventnet.passtrix.DMNotificationListener]|[INFO]|[10]|: INIT MESSAGE LISTNER CALLED| [10:12:39:595]|[08-20-2010]|[com.adventnet.passtrix.service.PassTrixService]|[INFO]|[10]|: Product Version : 6.2.0| [10:12:39:595]|[08-20-2010]|[com.adventnet.passtrix.service.PassTrixService]|[INFO]|[10]|: Product Build Number : 6201| [10:12:39:595]|[08-20-2010]|[com.adventnet.passtrix.service.PassTrixService]|[INFO]|[10]|:
Asset Field
Dear all, I have several asset with different field. I noticed that in SDP all assets shared the same field. Is it possible to assign different field of asset to different type assets. Example. Type Asset 1. - Name - Location - Serial Number Type Asset 2. - Name - Owner - Color Thanks, Boedy
Documentation of Access Permissions for default roles?
Is there any documentation available for the Access Permissions for the default roles? Unlike with roles that you add yourself, it isn't possible to click on the name of the default roles to see what their access permissions are. The default roles I mean are: AERemoteControl SDAdmin SDChangeManager SDCo-ordinator SDGuest SDReport Also it would be nice to know exactly what each Access Permission does in all of the modules in SDP. Thanks!
customizing emails?
Is it possible to customise the emails that the analyzer sends out thru the billing functions? we would like to add out logos and some details onto the emails
Network Snapshot - Top IP Group by Volume?
Most of our monitoring and billing is specific to Volume based billing Is it possible to add Top IP Group by Volume to the dashboard? also as a side issue is it possible when clicking into an IP Group that the Volume based tab is the default, along with a setting to show the current month usage rather than the last 15 minuts as the default displays?
IT Service purpose?
What is the purpose of the IT Service field that is used in both Problems and Changes? How does this differ from the Category/Sub Category/Item structure? I'd appreciate if someone could give me an example of how they are used differently. I have also noticed that if I have IT Service set as a required field to close either a Problem or a Change record that when the technician attempts to close that Problem or Change record without IT Service field filled they get an error message that says "Service
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