Server Distribution
I am currently evaluating "Desktop Central 7" for a bank with remote offices. I really like the idea of having Server Distribution since it will be faster for local installs. I created 1 Server Distribution at one of the remote offices and had 1 PC get an update from it. I am trying to figure out where the PC got the software from, either the local server or the one at our main office. I have looked through most of the logs and don't really see anything that jumps out and says it was installed
Default Request Template Manditory Fields
I want to be able to make anything I want a required field in the default template. I want to be able to make Subject, Description, Asset, Site, whatever a required field. In 7404 the subject was a required field. I saw in the 7405 notes that a listed fix was "SD-14185 � Description field cannot be made as mandatory field in request template." I installed the hot fix and now not only is the description not able to be made into a manditory field (it couldn't before the fix anyway), but not the subject
Business View with Esx
Deal all, How to create (if it's possible) a business view with Network Switch and Esx. Each Esx has 3 or 4 Ethernet cards connected at the same Switch. I Can't create more than one link between the switch and the Esx. Best regards,
Connection page is blank
Hello, I am trying to change the http port of ADManager Plus but the connection page is blank. Does anyone know how to change the http port from the default of 8080 post installation? Regards, LeRoy
Request Type Field
Somehow from 7/25/10 around midnight I know longer have the Request Type field as an option. All of my forms are missing this field and you cannot add it when creating a new forms, it's not in the add fields list. The previous tickets do not show the field either but I have the email alerts when the tickets were created over the weekend and they have the request type entered. If I create a report the request type is not listed. It seems this field has disapeared frm displaying but the data is
Reports and Dashboards
I would like to see dashboards and standard reports that follow HDI industry recommendations for metrics and KPI's built into SD+. i.e. First Call/Contact Resolution, requests/ticket aging reports, etc. Thank you Bonnie
help with web usage reports
My web usage reports show web sites and hits but the bytes send and recv are always 0? can anyone help? Traffic reports only show VPN traffic. Web traffic is also always 0. i'm running a cisco asa 5510. thanks,
Distribution servers
I have successfully migrated my Desktop Central server to a new machine using the instructions here. However, I am also using Distribution Servers. How do I configure each of the DS for the new server? Also, does it matter in which order I reconfigure the agents for the new server IP on the WAN and the DS? That is, would I reconfigure the DS before the I reconfigure the WAN agents, or would I reconfigure the WAN agents before I reconfigure the DS? Thank you!
Cannot modify Remote Office
I am trying to modify my Remote Offices in version 70117. When I change the IP address in Desktop Central Server Details, then click the Modify button, it says Successfully Modified Branch Office. However, when I then open the edit window again for the Branch Office, it has reverted back to the original IP. Please help.
Remote Office problem
I have created a Remote Office and downloaded the agent installer for that specific Remote Office in version 70117. When I manually install the agent on a computer it checks in with the server, but it gets added to the Local Office rather than the correct Remote Office. I made sure that I have downloaded the installer for the Remote Office and not for the Local Office, and I have tested several times with the same result. Please help.
Problems opening pdf files after uploading them as invoice files or license files.
When I use software licenses and upload pdf file, when I try to open it, it opens not the original file, but file with the name report.pdf and I get an error - something about the file being corrupt or invalid format. I tested it in 2 different installation of latest Desktop Central, using different pdf readers (adobe, PDFXechange, Sumatra), different browsers (Firefox, IE). I also tried to download file first, but it downloads as Report.pdf (not the name I gave it originally) and it fails to open
Stale Session
I have a site that I have been monitoring using a URL sequence for a number of months now. As of last weekend it seems that AppManger is failing to monitor some of the pages in the sequence. Based on the logs on my webservers it seems that either appmanager is not keeping the session persistent throughout the transaction or it is using old stale data. Does anyone have any idea on how we can debug this?
UX improvement in adding item to the inventory
UX improvement in adding item to the inventory
Robo Technician
The Robo Technician feature in the V7 demo is very interesting. Could save us much time. There is one aspect of this though that I cannot get my head around: If a requester is needs their Active Directory password reset then how do they - make a request via Servicedesk or email - receive the new password via Servicedesk or email ...when both of those services are accessed via their AD account ??? I'm missing something but not sure what....
Password reset history
Hi, I have just started to try out this apps. I would like to know if a password has been reset, is there a history stating when, who has reset the password? I searched and could not find anything on that. Regards Nick
installing Manage engine Service Desk 7.6
hello everyone, i had a manage engine service desk 7.5 installed on windows 2003 server. i decided to configure on a new server (Windows 2008 or 2008 R2 server) Manage Engine 7.6 version... my questions is next: 1. how compatible is Manage Engine Service Desk 7.6 with Windows server 2008 / 2008 R2. i was watching online tutorials and in requirements page there is only XP and 2003 server. 2. can i export those data which were entered on 7.5 to 7.6?
AD Manager Plus tries to start but fails
ADManager Plus - attempt to start console. Progress bar gets to "Loading Audit" then restarts several times then quits. Can anyone tell me what causes this and how to fix.
Templates
Opmanager is capable to send templates to manageengine for sharing. Where can i find the templates of others that are shared??
Recurring Alerts
HI I would like to get alerts on specific intervals until the rearm value is reached.is this possible? (I have set a threshold value of a partition to 85 and i have reached to 90, of course i got alert as soon i crossed this level. Until I reach back to less than 85 I should get alerts with an interval of 5 mins. ) i am using OPManger-8 . Regards, Rajesh Sharma
Eventlog Stops collecting data from some servers
Since yesterday my server is not collecting data from 2 servers, i already have restarted the services and rebooted the eventlog server but still doesn�t collect. If i use the "Scan Now" link, it works fine. How can i fix this issue and have all servers data collected? Thanks in advance... Wagner.
IBM Server Monitoring
Hi, I'm trying to get temperature and fan information from IBM system X server using SNMP. I found a MIB but it seems that snmp is disabled on the server. How do I enable it?
ManageEngine - HyperV Performance Monitor Free Tool
Dear All, We take immense pleasure in announcing the release of ManageEngine HyperV Performance Monitor Free Tool. Hyper-V, is the Microsoft's solution of server virtualization technology. HyperV performance monitoring tool helps administrators to monitor the system parameters of VM installed in a HyperV host (Windows 2008 R2) . This tool monitors performance parameters of the host machine as well as the performance metrics of the VM running in the host using the Microsoft Hypervisor technology using
BUG: Changing IP of existing device does not update monitors
BUG: Service monitors (TCP port checks) do NOT get updated properly when you change a device's IP after the device has been added to OM8. I confirmed this two ways: 1. The original device I scanned (1.2.3.4) was pingable and had 21,80,443,3389 open 2. The device IP I changed to (1.2.3.5) after the fact only has port 25 and 80 open, yet the monitors still show port 21, 443, 3389 as "available" and up. 3. I checked the MySQL DB, and in the table opmanagerdb.managedobject, the entries under NAME and
SQL Query and group by
Hi, I was wondering how to group the report data under group headings like we get by using - "Step3 - Select a column to group by", when using SQL query instead of report creation wizard. We are using SDP version 7509 with MySQL DB My SQL query looks something like: SELECT aaov.NAME "Site",workstation.WORKSTATIONNAME "Workstation",resource.ASSETTAG "Resource Tag",resource.SERIALNO "Serial Number",LONGTODATE(resource.ACQUISITIONDATE) "Acquisition Date",product.COMPONENTNAME "Product" FROM SystemInfo
BUG: Adding device fails when device is not ping'able
When I attempt to add a device in OM8 and that device is not ping'able (but some TCP ports are open, e.g. 25, 80, etc) the add fails. This is a serious problem for us as we have hundreds of devices that are not pingable but do have open TCP ports that we need to monitor. I've seen this issue brought up before in the forum, and a "workaround" was promised for a future version of OM, but I do not see it in OM8. These devices are behind multiple firewalls in our facility, so simply enabling ping/ICMP
Problem with OpManager seeing my modem/mobile phone.
The modem/phone I had connected to our system was working fine up until this morning. It is a Sony Ericsson W800i connected via a USB cable. I installed the latest patch (8720) and restarted the server and now the modem is just coming up as disconnected. I have uninstalled the modem several times and tried everything I can think of, but OpManager refuses to see the modem. The windows server sees it fine in device manager. I'd appreciate some suggestions from the experts :-) Many thanks, Alan.
Exportable / importable device templates
A few years ago OpManager was supposed to be getting the ability to export / import custom device templates. This feature would allow the community to share templates for devices rather than have to figure them all out "by hand". What ever happened to this feature?
HI..
how to add a technician in "free version of manageengine service desk"
DataBase Parameters
Hi, I would like to know in wich conf file can i see which kind and where's the DB the software it's using currently. Thank you.
Firewall Windows 7 & scaning PC
Hello all. I need help in configuring firewall windows 7 for scaning PC in domain windows. Firewall off - scan is saccessful. Firewall on and set open state for any port and any protocol from local area network - "No response received from workstation. Probably the workstation might be switched off or does not exist". Help me, give me, please, detailed instructions on configuring firewall and security policy! Thanks.
Patch 7609 - Fixes contained?
The release notes for 7609 seem a little sparse for fixes this time. I was told that SD-29060 - system hanging/not collecting emails was to be fixed in this release and doesn't seem to mentioned. Are the release notes light at present to be filled out when the official annoucement appears here ( found by checking ABOUT in SDP and then going to manageengine site ) or is there another service pack due very soon to fix the very pressing issues! Thanks, Andy
Hotfix 7609 Released
Dear Users, A Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Enhancements in 7609 SD-23982 : E-Mail CC option while creating a request into servicedesk has been included. This will be set through webform / api / email parser. SD-26402 : Multi app rover for the Purchase order has been implemented.In which all the PO approvers has to accept the po to get approved.If any one of the approver
OpManager 8720 - Problems with VMWare ESxi4
Hello, yesterday we did an update to Build 8720 (thanks for that service pack). But we have still the issue that we can not monitor VMWare Esxi4 Servers. If I add the VMWare Server it is always detected as Unknown/Unknown/Unknown (snmp is enabled on the VMWare Server and OpManager credential check responds SNMP passed). If I change the type to VMWare ESX Server (which is the only ESX type in the dropdown list), OpManager does not see any Virtual machines. Could it be that the service pack did not
Widgets features.
Dear all, We want the widgets as such attached file. Is is possible in the future? Thank you in advance. Ko Young Suk
Customizing the template
The Opmanager could support customization of the template Instead of graphics fixed cpu, memory and disk, we could have freedom to choose which graph we want to put there Means that through widgets Is a tip Regards.
Spam filter not working after migration
Hi, Last Friday I migrated SCP to a dedicated server and upgraded it to the latest build. Sind’s then it seems that the spam filter is not working (properly). I have the following settings set for the spam filter. And as you can see below, mails that should be blocked are not. Can you please help me fix this? Regards, Allistair
opmanager 8720 not sending email
upgraded from 8052 to 8720 and lost the ability to send emails. after trying to test notification profiles and trigger alerts, found that alarms were being generated but not sent. rolled back to 8052 and email alerts are good once again
Backup/Restore of OpManager 8022 clears the check for alarm clear notifications
We recently moved OpManager build 8022 from one server to another. The backup/restore procedure copied everything over, except the check for "notify when the alarm is cleared". All of our alerts should send clears, but I don't see any way to reset this other than to go into each device, go into each notification profile for that device, and check the box. For 150 devices, with between 3 and 5 notifications each, this is a week-long project. Is there a way to check this for everything, through a
Some stray entries found for this device
I want to add a new device but i get this error: 'Some stray entries found for this device' How i can remove this device from opmanagerDB, o What is the matter ? please let me know something regards,
Update from 7016 to 7503
Hello guys, I have a big problem. I make my backups and start the update proccess from 7016 to 7503 version. At 98% some errors appears in the cmd window and the setup starts to uninstall the application (see the UpdateError.zip file). After the uninstall proccess, I got some corruption on the files and the data base. So, as solution, i've reinstaled all the SupportCenter Plus and the data base and, finally restore the backups. Before the re-installation, I've tried to install from the start and
Next Page