Replying to specific Conversations
Sometimes there's a lot of back-and-forth between the Technician and, not only the original Requester, but others as well. It would be nice if our Technicians could reply to specific Convesations.
Right now the Reply Button only includes the text from the original ticket. Also, in the Reply Template there's no option to include the on-going converstion as a Content Variable.
So the email that the Requester (or anyone else) receives only has the original text and the reply from the Technician.
Build 7015
Right now the Reply Button only includes the text from the original ticket. Also, in the Reply Template there's no option to include the on-going converstion as a Content Variable.
So the email that the Requester (or anyone else) receives only has the original text and the reply from the Technician.
Build 7015