Unable to edit one of Business Rules
Dear Support, When i want to edit some condition inside one of my business rule, it show error FAILURE :Error while fetching the Business Rule Details. Please report the problem to the system administrator, with the Error Code - 1,282,270,578,411 The rule that i have set is Level = None then move to one Group. Could you please tell me what was the problem with this rule? Thanks, SOPHAL
Monitoring ESX and VM through Firewall and NAT
Hello to all, I recently update to sp7 - monitoring ESX Server feature is great and I had added all ESX server. I monitored these ESXs through gateway / NAT and therefore VM hosted on ESXs are not pingable (because of firewall and because of NAT). So Alarms are fired and ESX are displayed in red whereas there is no specific issue. Is there a way to disable these specific alarm ? How can I do that ? Thanking you in advance sebastien
Using Account / Subaccounts wihtin request
We can set up new users within a request (rep phone call) having its name, email, account, phone number, etc. But if we have sub-accounts then whe have the problem, we can then change contact information and allocate them to their corresponding sub account but cannot chage the request to the propoer subaccount (bussiness unit) he/she is at. Under request form customization we do not see any place where sub-accounts can be selected. We can olny see and select accounts. Can a new form be designed because
File & Folder Monitoring Not working
Hi I've installed Opmanager build 8720 . Everything is working fine except File & Folder monitoring. Is it a bug or there is something I can do to enable it. Thanks
Upgrading from 6000 to 7000
When running the update I get the following in a cmd prompt window: Context is /fw Unable to load Disk Space related native library. Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError: getFreeSpace at com.adventnet.tools.update.installer.DiskSpace.getFreeSpace(Native Me thod) at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:1 52) at java.lang.Thread.run(Unknown Source) and the Installation Wizard status window does not indicate any process
We need better support for 3rd party patches (non-Microsoft)
The Microsoft patching and associated bulletin information is pretty good but the same cannot be said for 3rd party application patches for Adobe and Mozilla. None of the bulletin ID links point to the URL on the vendor's site that describes the patch details. Clicking a bulletin link for Flash, for example, takes you to the Microsoft KB and an "article not found" page. Moreover, the names of the Adobe patches don't seem to jive with the latest vulnerability notes. Take the 08/19/2010 release
Agent for window ?
Dear support , I was using Snare Agent for Windows for agent If i choose : Host Type : Windows , it must have username / pass "Needs Admin. Privilege" -> i don't want ! If i choose : Host Type : Linux , it don't need password , but not have log in server . So i using http://syslogserver.com/syslogagent.html , it's don't need pass ( with Host Type : Linux ) and it's ok , but I do not really trust that program Agent does have support for Windows similar to snare not? ManageEngine agent log program
Usernames replaced with computername$ on Compliance Report on Object Access
Event log Analyzer Ver 6.1 Problem : Compliance Report on Object Access replaced username with computername$ for any object accessed from services accounts like(System, Network,etc) I ran report for PCI (Compliance Report on Object Access) after reviewed, I founded a discrepancy between the report and the original event log. Report showed computername$ as username for any object access with event log 560 from computer services like system, network, etc. instead of the original user.
SNMP Table Issue
I'm trying to add 3 monitors to monitor the load on an APC PDU these are 3 phase power units therefore there are 3 values i want to look at. if i look at OID .1.3.6.1.4.1.318.1.1.12.2.3.1 in the Power-net MIB i get a table of data for the three phases, if i dig down further into the table and use OID .1.3.6.1.4.1.318.1.1.12.2.3.1.1.2 i get a return of the following: rPDULoadStatusLoad.1:-->23 rPDULoadStatusLoad.2:-->19 rPDULoadStatusLoad.3:-->22 which is the load on each leg. This is great! i can
How you calculate server response time
Hi, I wanted to ask how you calculate response time on server I mean if I am monitoring url you poll url and takes response time but in case of server say win or linux what you poll to masseur response time. thank you
User Survey Comments
How do I view the comments that users put in after they complete a survey?
AIX Memory Utilization 0 - CLI
Hello, I get the correct information for AIX CPU and DISK, but RAM is always zero. Can you attach a hostresource file with the correct format for the RAM command? I do not have root access. Is there a shorter command to run? Total=`lsattr -El mem0 | awk '/Total/ {print $2*1024}'`;Free=`vmstat 1 3 | awk -v cmd=0 '{for (i=0;i<=NF;i++) if ($i == "fre") cmd=i;}{print $cmd*4}' | tail -1`;echo "scale=3; ($Total-$Free)*100/$Total" | bc If I run from the AIX server, it runs ok. But if I add this
Dashboard Problem
We have a chance to try both professional and enterprise edition. But, we find that a great difference on dashboard of these editions. Could you give me an information about it and also please inform me when enterprise will have similar dashboard options to profession edition?
Create a customisable dashboard
It would be great if we could have a customisable dashboard where we could put an array of custom charts that suit our individual reporting needs.
Deleting Users and .V2 Profiles
When we delete a user using AdManager +, it removes the user's profile folder that XP uses but it does not remove the .V2 folder that is created for Vista / Windows 7. I believe this should be updated to include the removal of both folders when deleteing a user.
database maintainace opmanager
Hi, As per storage of event record in opmanager is by default for 30days, still i am able to fetch data since more than 3months. if the database is purged max in 30 days, where from the event is fetched in report? Mahendra Sr. NOC Engineer
Change default-value of "remind me before" in reminder
Hi, is it possible to change the default-value in the field "remind me before" from "Never" to another value. f.e. "15 mins". TX Martin
ip route-cache flow
Good Morning, In a router with 1 ethernet and 1 serial interface. Should I use "ip route-cache flow" on each interface to have a complete view of incoming and outgoing traffic? Thanks and regards, JC Mazoyer
Please add Sun 7210
Hi, I have these MIBs for my Sun 7210 Storage device, but I don't really know what to do with them. Do I upload them using the MIB Browser? Or do I copy them to the Opmanager\mibs directory? And once I do that, will Opman automatically recognize my device, or do I still have some configuring to do? I would like Opman to recognize the device when I add it, and also notify me of any traps that the device sends. I've attached the MIBs so you can include it into future releases..
How to apply Business Hours to availability report
Hi, Is it possible to generate a report based on Monthly availability for example a URL being monitor and apply the define business hours? Am using the update version but the business hours seems to apply only to reponse time, CPU, etc.. but not on the availability. Any work around here? Regards, Arnold
Monitoring Netgear Ready NAS NVX Device
How can we monitor a Netgear Ready NAS NVX Device? - SNMP-Settings are configured - access with MIB-Browser is possible - custom monitor is configured to OID .1.3.6.1.4.1.4526.18.7.1.6 (VolumeFreediskspace) - device is visible in OPManager - Testings with Custom-Monitor not successfull (The Monitor did not respond to the test request) what vendor, category and Type should we take for this NAS-Device? what Credential-Type should we take for Monitoring NAS (CLI or WMI)? best Regards and thanks
I can't insert the value of SNMP community
Good day I can't insert the value of SNMP community. On our network employs about 300 network devices. SNMP community = alanet + *. Inserting the value "alanet + *" in the "Admin"> "Credential Settings"> "Credential Library". After updating the value Credential SNMP community is changing with "alanet + *" to "alanet *", without the symbol "+". Can you help us ? Kind regards Andrew Centos 5.5, OpManger8(30-day trial)
Custom SNMP Monitor
Hi Team We are facing a problem with Custom SNMP monitors. We added the devices and the MIB and we added some monitor, but after sometime when we try to add more attributes by selecting the MIB file, it is not adding in appmanager. we tried restart the service once and then it works, but after sometimes it fails again. we cannot do the sevrice resrtat all the time. we have the logs from the system aslso. can you help us analyze this issue http://www.2shared.com/file/6CRP1yBn/logs.html thanks Isaac
How to delegate a domain user as a technician
Dear all, How can I delegate a domain user as a technician? Thanks. Jonathan.
Disk Utilization
Hello. The Ver.7 OpManager uses. Disk Utilization values, but has all the drive's total, the value of each issue of what can drive?
CPU not able to be monitored.
Hi All, I have got this tool into our organization recently amd i am new to use it. I have some clarification while adding a server and adding it to be monitored for CPU utilization. when i click on the add monitor and if i add disk,CPU and memory utilization i can see only disk and memory utilization but not able to see CPU being monitored. I am using WMI protocol for this. Thanks in Advance - Sujithraj.
netflow analyzer 8.5: shedule configuration error
i have downloaded the evaluation version of netflow analyzer 8.5 i was really impressed, but then noticed an error on the schedule reports menu !! actually when a want to add a new shedule it seems like the window is bugging, and nothing changes after i click 'SAVE'. so i want to know if these error will disappear afert getting my lisence. because this application is really important to me
BlackBerry Server Monitoring
I know the question has been asked here but I didn't see much of a good answer. I am evaluating OpManager for a client and they would like BES Monitoring as well; when I discovered the server, it did not "add" BES as a service so I assume this is not "out of the box". If not, how can I add the monitoring to get performance stats out of the BES processes? Please get technical. Thanks, Bob
Netflow plugin
I set up a router to export flows before I added the snmp community string to the config. So the router name is showing as the IP address and the interface names are IfIndex1 and IfIndex5 while viewing in the Netflow plugin. I added the snmp string to the router config, and discovered the router in OpManager. The interface and router names appear fine in OpManager, but they still show up as IP address, IfIndex1, IfIndex5 in the Netflow plugin. I want the descriptive names in both OpManager
Oracle MIB
Hi guys, Is there anyone please share me the right Oracle Mibs? Thanks,
Feature Request - Add attachment to resolution
Please consider adding the ability to attach files to a resolution. If someone sends me a file that needs to be fixed as an attachment to their request, I should be able to attach the repaired file to the resolution. I know that you can add the resolution as a Solution entry and attach files there, but I would prefer to attach the file to the resolution in case the file is private and shouldn't be accessed by everyone.
CPU utilization alarms on multi-core processors
Since we upgraded to the most recent version of OpManager (8.7, I believe), CPU utilization alarms are sent for each processor core, so I'm getting 8 alarms for a server with two quad-core processors. The previous version just sent an alarm based on the aggregate utilization for all CPUs on the server. Is this configurable in the new version to revert back to the previous way of sending one alert?
Two Problems With 7610/7611
Hi, I have two more problems to report with the latest version of the SD. When I have no browser windows opened, and I open a link to a request eg http://<server>/WorkOrder.do?woMode=viewWO&woID=5195 My browsers are seen to redirect me to here https://<server>/HomePage.do?SkipNV2Filter=true If I open subsequent links I am brought directly to that link without getting directed. Can this please be resolved as it can be tedious having to open the link a second time.. ---- The second issue I notice
multiple assets with different costs
Hello community. I just got stuck while trying to add some products: When I enter the price and other details on the 'vendors'-tab, all information on other products will be overwritten. E.g. let's have a mfp bought at vendor a for 3.000$. Now I add a router bought at vendor b for 250$. After checking the mfp I recognized it also has vendor b and 250$ entered. Same with the scanned assets (PC for example). They all have the latest entered information regardless to which product I entered it. Can
Import devices from OpManager
We are currently evaluating Deviceexpert and have a large network with 100+ sites each with their own class C network. We are using OpManager which all of our devices are currently loaded. Is there any way of not having to setup each device again? Also we would like to only have to add a new device once in either opman or Deviceexpert as it seems like there will be alot of double entry.
Windows 7
Has anyone been able to successfully test Desktop Central with Windows 7, yet? I'm in the process of doing now, and i'm running into issues with scanning the system for patches.
Business View Restrictions
When I create a read-only user and restrict them to a specific business view (which we use to allow our hosting customers to see the status of their devices), I can still see links at the top right of the page such as: About (shows our company name and license details -- I don't want a customer knowing these) Register (allows them to upload a new registration file -- I do NOT want this to happen!) So, how can I stop those links from showing up when it is a "restricted" user?
Telephone Directory Report
We are using the Self Service Portal in AD Manager Plus to allow users to search AD for a Telephone directory. We are using multiple OU�s in AD for data. One or two contain User Information and another contains Contacts Information. We require a report which can be used to print a hard copy of the list for notice boards etc. Tony George
I need a query...
Hi , I need this query : Tikects open in previous moths | Tickets open in actual Month | Tickets open in every day of actual month | For example , that's the table that i needed : Previous Mont | Actual Month | Day 1 | Day 2 | Day 3 | Day 4 | ...... Raised 80 7 4 3 Closed-Resolved 90 9 7 2 Backlog 70
Help with creating reports based on fields
Currently we are using Service Desk to manage request and need to create some requests based on data we've collected in our tickets, something like the below: 1- We have created a location drop down 2- We need reports that: a. Mean Time of time ticket opened – minus time ticket received per month per LOCATION (custom field as per your suggestion) b. Mean Time time ticket closed – time ticket opened per month per level per location (custom c. Mean time time ticket closed
Next Page