Adding Calculations in a custom report
I have been asked to create a SLA report that calculates the amount of time spent on each request, and how much time over or under the SLA each request was, in addition to the average time spent per request, and the Minimum and Maximum time spent on each request by tech. How can I add calculation to a custom report? I have tried doing this through Crystal Reports but the date/time fileds (i.e.CreatedTIme) display as a large number, not any date/time format I am Familiar with. Anyone have any ideas?
Netflow Analyzer stops displaying data after 4 minutes
I just installed Netflow Analyzer for linux (SLES) and it seems to collect data for about 4 minutes then stops. All graphs and stats go back down to zero. Netflow seems to be flowing and the resources on the server are very minimally utilized. If I stop and restart Netflow Analyzer it will again work for ~4 mins then stops. Anyone have any ideas or similar problems?
Assets Module - Bar Code Field & In Store w/ Dept Assign
Hi, We'd like a couple of ammendments to the Assets Module if possible: 1. When creating Workstation Reports, you cannot currently select the Bar Code field (You can for Resources). We'd like to produce Asset Acquisition and Disposal reports which will require both Serial Number and Bar Code (our organisations Asset label). 2. Bar Code is not available as a column in the Assets - Workstation List View. This would be handy as we have independent asset labels as physical identifiers. 3. Currently a
Spell Check improvements
HI Everyone, I have two feature requests that might be useful. I've looked and can't find them in the actual service desk application. 1. Spell check as you type. If there's a way to get it to highlight misspelled words similar to how Office Word does. I'm no programmer so I don't know if this is a browser thing more than Service Desk itself. I know Firefox does it using service desk, but the majority of our users still use Internet Explorer. 2. Spell check before the ticket is closed and the resolution
Email template?
When a customer is sending through an email request, would it be possible to provde them with a template or xml form for them to send through to us so that it pre-populates some common fields (like 'product', 'issue type', etc.). This would save the issue from having to log in to our support site to log a detailed request. It would also save our support staff from having to constantly EDIT a support request to put in some basic fields that a user can do. Also.. we want to make it so some of the applications
Question about deploy patch
When I deploy a patch from microsoft .. ?? I do the deploy of which I've been down before, or if they are not necessarily downloaded are downloaded and deploy does??. It would interest me first. 1 I think a group of test patches and do not give me problems two days will apply to the rest, but only these patches. If you do not want to leave new patches are applied. Thanks When I do a deploy of the patches of Microsoft ..??? I do the deploy that I have down previously, or necessarily if they are not
Remote Office Agent Details
In a Remote Office, will the Desktop Central Agent Details report the Name/IP of the main DC Server or the Distribution Server? Thanks - jsbac
Uninstall software from Inventory Tab
When will the Uninstall software from Inventory Tab be added in to Desktop Central I saw someone else ask this questions over 2 years ago and the response was it is on the road map. How long does it take to bring something from the road map to production? I don't want to invest my companies money in a product that takes years to update. Thanks
GINA/CP Installation failure
When trying to perform the GINA/CP Installation on some Windows 7 and Windows Vista machines, I receive this error message: Couldn't copy ADSelfServicePlusClientSoftware.msi to UCADMIN$System32.The filename, directory name, or volume label syntax is incorrect. I had no problem installing on my machines (XP and Windows 7). Any thoughts?
Virtual Devices under Infrastructure Snapshot - cannot be found
Hello, Using OPmgr 8720 with the Vmware add-on. Under infrastructure snapshot, it shows 9 Virtual devices, but I can't find them anywhere. They are not in the Top VM's or All Devices lists. When I change a server to a virtual device, it adds to the total of virtual devices, but still doesn't show up anywhere. I have uploaded the logs. Thanks.
Using relative dates in custom views.
Gents I have been trying to use custom views recently, and the date selection is somewhat limiting. How do I create a view like: All Closed Cases this week? Tickets where creation date is this month? Your help will be appreciated. David
Can't get login credentials working for pix it keeps stopping at Enable Password Prompt
I set it to debug and did a save and test credentials to attach the log files for you in advance it's too big though. I'll send it to support@ email instead.
Preventive Maintenance schedule
We would like to see some more advanced calender logic for the Preventive Maintenance schedule. We have some tasks that repeat on say the last Sunday or first Friday of every month or every other month. Since they are based on days of the week and not dates of the month we can't get them added correctly.
Feature enhancement on Holiday Schedule
It would be nice to have more options for Holiday's. Here in the United States we have several holidays that are not on the same date every year. For example Thanksgiving is the 3rd Thursday of November, Labor Day is the 1st Monday of September. Currently we can't add that as a recurring holiday since that date changes every year.
help interpreting traffic graph data
I am not a technically oriented person, but have been tasked with helping resolve ongoing utilization issues with a fairly large circuit. I have looked online to try and understand what the attached traffic graph is reporting, but would like feedback from experts so that I ensure I am not misunderstanding. The speed is calculated at 14.97 Mbps. The vendor for this service is claiming that utilization of the bandwidth is hovering between 70-80% per day (and if you add the averages for the week depicted,
How do I add custom PNG objects to my Map View?
Hi While setting up my MAP view I wanted to show my Cisco3750 switch, but the only PNG available is the Cisco 3200.png Is there a way to get more devices (cisco 3750) so my map view is accurate? If so, how does one go about adding it. Thank you Jim
keep getting login page when i change tab servicedeskplus and desktop central
Hi all i sign in to either of these newly installed software packages and i keep getting the sign in page every time i change tab - why is this - i am using IE8 and the software is installed on a 2003 server thanks in advance JH
Support for application logs
Hello We are evaluating curently your product and have the following question: Does the ELA also support logs from applications which produces log files; if yes, which format is required? Thank you.
OpManager Phone Escalation
Does anyone have experience or know of a way to make OpManager call a phone (Instead of SMS) and read out a alert?
Response Times
Hi, would someone please clarify how exactly the response times are calculated for each type of monitoring in Applications Manager? What is the process involved? From what I've read, for Database servers the response time is the time taken by the Applications Manager to establish a JDBC connection to that database. For Services, the response time is the time taken to connect to the port, execute the given command and search the string. Could someone please provide the process involved for calculating
Sub Groups in Reports
Is there any way to have a report with Sub Groups? For Example, I would like to pull off a report for calls logged against a certain Category. I would then like the same report to group the Category by Sub-Category and then again by Item
FAILURE:Unable to execute report:I/o error writting PNG file
when ever i try to run a new or old report it sgives me an error saying FAILURE :Unable to execute report : I/O error writing PNG file!... please help me out
Add miles
Hi We are now about 30 technicians using Service Desk Plus Each case is an invoice to the customer base. But that function similarly to the time that engineers have done on the matter would need to be able to add mileage and a price on what each costing mil. Is it possible to develop? /iS
Escalations in SD+ 7.6 (7610)
Good day, everyone! Is there any way to do the following: Several Groups of technicians (for example, NetworkEngeneers, Support, SystemAdministrators, DBAdmins), each has it's own "Chief" SLA to be defined: " If resolution time is elapsed then escalate: Enable Level 1 Escalation Escalate to _CHIEF_OF_A_GROUP_ Escalate after nnn minutes " So, when request is assigned to a specific GROUP, and group does not "responds" in specified time THE CHIEF of this group will be notifed.
Scanned Software Serial Number Location in Registry
I would like to be able to tell SDP the registry path for a given piece of scanned software's serial number. For example: SDP scans my domain and finds copies of Software1 installed. I would like to be able to tell SDP that the path for Software1's Serial Number is located under: HKLM\Software\Software1\snSoftware1\key Then, the next time a scan is run, SDP can pull the Serial Number for Software1.
Error occured while discovering the ESX - ESX Host 3.5 - AGAIN
Hello, This issue continues to happen. When will a fix be issued? I uploaded the log files to upload.adventnet.com. Please help. Thanks.
Upgrade the version 8 to 9 of application manager
Hi support team I have 4 applications, one of them is the Admin server and the others are the managed servers. If I want to upgrade to the new version (version 8 to 9), is necessary, first, to upgrade the admin server and them the managed servers? or Do not care about the order? Thanks for your help Regards, Jairo
Exchange 2007 - Setting up Exchange Mail Store Monitors ??
Hi, We are evaluating Opmanager 7, SP1 and are having some element of trouble configuring our Exchange 2007 servers to provide Exchange monitoring data. I should say, we are using Exchange 2007 in a clustered environment, I do not know if this makes a difference. After selecting Exchange Store monitors and hitting add, it asks for exchange server's information store details. We try entering all manner of data, and it is not accepted. Mind you, we have over 10 storage groups. I am not clear, is this
New built in variable for notification engine
Within the notification engine, mainly in reference to the SLA notifications for escalations and first response notifications would it be possible to have a variable that references the currently assigned technician. It seems that it would be useful to be able to send a notification to the technician that their request is about to breech the SLA but as it stands we can only pick a static technician or the TicketOwner (Requester).
Asset scanning status report
I have the following Query report that provides me with the last scan date and scan status of each item in ServiceDesk. What would I need to add, in order to include the Resource State of that PC? This would be very useful for auditing. We use MSSQL. Thanks. select systeminfo.workstationname "Workstation Name", "Model",dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (audithistory.audittime/1000),'1970-01-01 00:00:00')"Last Scanned on", audithistory.auditstatus "Scan status" from audithistory
Two Domains - X Domain PC's Scan with WMI, Y Domain PC's show no info using WMI
Hi, Before you ask, yes I have created two sets of credentials for X & Y Domain. Basically, I have X.domain.co.uk & Y.domain.co.uk Opmanager is sitting on a 2K8 Box on the X Domain. Windows machines on the X Domain scan ok without issue, and report back CPU and memory usage etc. Windows machines on the Y Domain scan ok but do not report back anything except ICMP, even though when using the credential check WMI passes fine. I even troubleshooted using the cpu.vbs and passing credentials that
Widgets displaying No Data Available.
This is occuring on Dashboards where we have several widgets loading. I can reload the widget and get data some times, but as it refreshes, some of them revert to "No Data Available" while others display and on the next refresh, a different set may show data that did not previously while those that did now stop. The Widget we are seeing this with is "Last N Hours CPU Utilization" where we have 3 in one dashboard for 3 servers, but it is also occuring for "Last N Hours Memory Utilization" for
email reports on netflow analyzer 5
I would like to know if it is possible to set up email for daily or weekly reports on netflow analyzer 5. i would be greatful for your help
Alarm configurations of Database Query Monitors lost
Hi, We regularly loose some alarm configurations of our Database Query Monitors (SQL Server queries). In tab 'Threshold Details' the associated threshold for a selected attribute disappears ('Select Threshold' is displayed instead). The same happens for the associated actions (see attachment). We understand that all alarm configurations of Database Query Monitors are lost when no result set is returned (e.g. if the query cannot be executed because the database is not available anymore). But now we
SMS Setup
I am looking at setting up SMS notifications in the event we lose our primary connectivity but can't seem to find a whole lot of information on this. My primary questions are.... 1. We use Verizon for cell connectivity (cdma) and all the sms modems I see are gsm which I understand to not be compatible, how are others doing this without having to go to completely new carrier? 2 Can you somehow use a phone as a modem for this? Do you need special software and cables to do so? 3. Is there any documentation
Hotfix 7611 Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7611 SD-30877 : NumberformatException occurred while fetching the memory details of the Linux machine hardware has been fixed. SD-30439 : Unable to scan the Vista / later Operating System installed in non english version has been fixed. Hotfix can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html
[NFA Plugin] - Error in ApplicationResources_fr.properties
Hi, I found out an error in the [OpManager install dir]\NetFlow\applications\extracted\NetFlowAnalyzer.eear\NetFlowAnalyzer.ear\NetFlowClient.war\WEB-INF\classes\resources\ApplicationResources_fr.properties (build 8000) file that created a Script error in NetFlow Analyser plugin. The original line # 1857 ends with a \" and it creates a javascript error. Removing this in the file removes the error. (these character are not in the other files so the error is probably only when
Auto-fill requester details
I've looked through every setting I can think of to find where to do this, but how do I configure new requests such that it auto-fills the requester name and department? One of our persistent complaints from requesters is that they'd rather just call us than submit a ticket due to the time it takes, so we're looking to streamline wherever possible. Thanks
Distribution Server determined by subnet
We have seperated all our branch sites onto different subnets. It would be great if we didn't have to manage the distribution point for each computer and could instruct the Agent to use a distribution point based on a subnet. Is this at all possible?
Get a daily All clear SMS
Hi We have an isolated system that is not connected to the internet at all. I have connected an SMS modem and are getting SMS's when devices go down. However, if there is a problem with the SMS system or maybe the GSM network, we do not get the SMS's and only when users call us, we know there is a problem. Is there some way that I can configure a dayly SMS to be send, say at 20:00 in the evening, to say that all devices are up? Some sort of status update. I need to send this to my NOC and manager.
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