How does an existing customer get build 58001 of OpUtils?
I see a link on the downloads page to get version 58001 of the OpUtils application if I'm currently running version 57000 ... 57003. There is nothing for a current 58000 installation. When I download and install the HotFix package, I get a message stating that it is not valid for the version I am currently running. I saw a post from February stating that the link would be provided in an email, but when I hunted down the email and clicked on the link, it took me to the same download page I get to
Support IPv6
Hi Everybody! I didn´t see any option in OpUtils for agregate the IPv6 subnets. The aplication support this feature o not?
Unable to remote client computers
Dear Guys! Good day! We are having problems in remote control in desktop central. We are using it since May 2010, remote tool,software delivery and patch management is working properly. our configuration is the desktop central server administrator account password is different from our client administrator account password. but after last 2 weeks. we cannot remote our clients. we are experiencing "access denied" when we try to remote the client. one of the desktop central support said that we need
Workstataion Scanning over VPN
Hello All, We have come across an issue while desktop central scan's a worstation which is connected to corporate network over VPN. Issue what we are facing is, while scanning, instead of the getting the VPN range IP address as the workstation IP, desktop central takes the physical nic ip address (which is in most of the case a public ip or a wireless modem IP). Due to this; the remote connection functionality doesnt work while a user is on VPN. Do we have fix for this? Or i am i missing something
Auto Logon Feature Doesn't Work
Hello, When we have users access Manage Engine, the system isn't logging them on automatically based off of their stored credentials. It used to do this versions prior, but since we've been on this latest version, it doesn't work anymore. We always have to type in username and password. Any advice? Our version is Your Version : 7.6.0 Build 7605
Separated groups of categories of solutions
Is it possible in the future to indicate if a solution-category is visible for the requester or not, just like notes. Example : All technician's use diagnostic programs, monitoring programs, etc. So it is not advisable that all those categories are available for requesters to have in their tree (because the solutions-category list will be very long) Thanks for your advise
Searchable Notes in SDP
We would like notes to be searchable. There is much valuable information that our technicians provide via notes and we need to quickly be able to locate certain requests. Please let us know if it is on your roadmap. Thank you.
Upload Config File not working
I am trying to upload a config using the "upload config file" option in the upper right corner of the Config File Manager main page. I saved the config from the device, using the oputils .config file type. I opened it in notepad++, edited 3 lines, and saved it back to my desktop. I attempted to upload it using the "upload to single device" tab. it appears to do nothing when I click on the upload tab. I also attempted it from the "upload to multiple devices" tab but only sending it to one device.
Problems with health in a ping monitor
Hi Support team A few days ago, the application showed me this error (see the graph). I tested the ping to the IP and it was correct but the application show me: critical health In a monitor ping, what tells me health? How can I fix it? Regards, Jairo
Workstation ownership and statechange report
Asset Name Serial Number Service Tag OS Name Site Model Resource State Department State Change from date State Change To Date MYSQL: SELECT workstation.WORKSTATIONNAME 'Asset Name',resource.SERIALNO 'Serial Number',workstation.SERVICETAG 'Service Tag',osInfo.OSNAME 'OS Name',aao.NAME 'Site',workstation.MODEL 'Model',state.DISPLAYSTATE 'Resource State',deptDef.DEPTNAME 'Department',DATE_FORMAT(FROM_UNIXTIME(rsh.STARTTIME/1000),'%d-%m-%Y %k:%i')'State Change from date',DATE_FORMAT(FROM_UNIXTIME(rsh.ENDTIME/1000),'%d-%m-%Y
Asset reports
Complete router information : Resource ID Resource Name Product Name IP Address Personality State Cost Acquisition Date Expiry Date Warranty Expiry Date Resource Tag Resource Serial No Bar Code Vendor Area Site Location OS Type OS Version Cpu CPU Revision DRAM Size NVRAM Size Flash Size Config Register Processor BoardID Interface S.No Interface Name IPAddress Speed(Mbps) SELECT ru.RESOURCEID "Resource ID", ru.NAME "Resource Name", pro.COMPONENTNAME "Product Name", ru.IPADDRESS "IP Address", ru.PERSONALITY
Mac Os X support
is it passable for this to monitor Mac OS X if yes what sort of features are there? Has anyone done this? what do you you think of using it to monitor Mac's is it hard to setup? if you cant is it been planed for the future approx when will it be available? Thanks, Aaron
Asset Import Scripts (Saved mappings) Where are they?
I am curious if anyone else would like the ability to save/retain the mappings used when importing data... We regularly add new assets to our inventory and retire others, usually in "batches", which can be as few as ten or twenty or as many as a thousand or more assets. The ability to save the mappings (as scripts?) would greatly expedite the process since (in our case) virtually every data load/update makes use of the same (for a given type of asset) data format. In addition to expediting the
Change template and the Terminal Services don't change
Hello, I have two template that have different setting in the Terminal Services profile, when I switch from one template to another it doesn't refresh the Terminal Services Profile. Thank you Rosanna
Custom View Errors...
I have been having this problem when ever I attempt to create a custom view (regardless of private or public) where it keeps adding the completed time constraints that I don't want. So for example, I created this view to look at all requests for a specific technician or unassigned that are not closed or resolved. When I look at the view, it keeps adding the additional time constraints that I did not ask it to do.
Need a detailed software report
I am trying to get a software report that provides me the following information. 1. Software title (I actually only need this report for one particular peice of software) 2. Software version (there are several version installed on our network) 3. Workstation software is installed (just the asset name) 4. Requester/technician workstation is assigned to 5. A distinct count of installations. (meaning if I as a tech had 4 computers and this peice of software is installed in each computer, I want it to
Firewall Analyzer Admin Reports
On my ASA device, when I click on Admin reports, I show a bunch of Denied User Logons' for random logon names. All of them show the Host as 0.0.0.0. Any ideas why it is not showing a valid IP?
ESXi
"Error occured while discovering the ESX. Kindly contact support@opmanager.com". Happens when I try to discover either of our ESXi v4 boxes.
Access to groups when logging a ticket
Hi Would it be possible to allow only business users from certain AD groups to have access to log ITSD requests to specific service desk groups? I.e. the group only appears in the drop down if you belong to a certain AD group? Thanks Brent
Subnet
Dear team im using the Desktop Central on our Active directory but i need to run a report that shows me all the subnets on all the pc's on our network is it possible ?
Status resolved variables
Hi, In the notification rules for the satus "Resolved" we have the variable "$RequestAge". This variable returns the text "This Request will automatically closed after 7 day" This should be "This Request will automatically be closed after 7 days" where is this text being fethced from? And Is there a way we can correct this? Best regards, Allistair
what are the Network Management functionalities?
I wanna to develop NMS but I can not specify the Network Management system functionality.
resolved time in request report
I want to a requests report with resolved date. How can I do tihis? there is no this choice in the custom report.
Response timing calculation
I was assuming: created date = time Customer logs a request; responded date = time when the ticket was first updated by Service Desk. I noticed my "Created date" and "Responded date" are of equal values. How can i calculate response timings?? Appreciate the help in advance
using assets/inventory to complete requests
I may be missing something, but how can an Inventory/Asset management system be built and then utilized to complete requests? i.e., having a bin of parts with 'x' qty, then completing a request where 'x' part was used, and then that bin is depleted by the qty used? SDP 6012, mysql, windows platform.
Need custom report as attached
Hi, In order to simplify our weekly meeting about SLA, we need attached. format report on our service desk system. Looking forward for your quick response. best regards
FAILURE :Connection to RPC server in the workstation failed
I'm trying to scan win 2003 machine that is member of win2000 domain. everytime i got the error : FAILURE :Connection to RPC server in the workstation failed although i'm able to connection to that machine from with the sdp machine
Marge from http address
We've recently noticed that two requests can be merged from the web browser's address field. I don't know if this is a feature or a bug, but can be very dangerous if You view many requests just by changing the request id in the address line. If You want to marge two regests You simply put in the address line https://servicedeskplus.com/WorkOrder.do?woMode=viewWO&woID=13424&15325 It merges reguests 13424 and 15325. If this way of merging was not intended, could You please deactivate it. It can potencially
Import from AD - when was last?
Where in DB I can see when was last import from AD (doesn't matter manually or schedule)? When I manually do import - it didn't end. It give me to choose OU to import but when I push start import - it going and going and 0 entries import.
Notes Addition - email group instead of single technician.
We do group only assignments from the Help Desk to our desk side guys. If we update a ticket (example: update the priority) an email is not generated to let them know. We use the add a note and check the notify tech button in this instance but does no good if nobody has taken ownership yet. Any way to get this notify the tech button to email everyone in the group if nobody is assigned to the ticket? or Get SDP to notify if a priority or something is changed?
mssql mirror
Hi, We're monitoring two ms sql machines which mirror some databases. However, the db size and transaction log usage are different, can opmanager handle the mirror or does it require some specific configuration. Ronald
Top Virtualization Problems - A Survey
Hi All, We wanted to take a quick survey and find out the virtualization pain points in your network. For instance, it could be disk capacity utilization, snapshot monitoring, or over-burdening of ESX/i resource.. Let us know the top problems you face managing your virtual infrastructure. The survey results will also help us align our development priorities. Best Regards Vidya OpManager Team
Customize IE Browser Logo
At one point I had this figured out but with the most recent build, 7604, I can't get this to work. I'm trying to change the SD logo that appears in the tabs in IE to my own custom department logo. I have one made and it used to work but now it doesn't. What do I need to change so that I can customize the tab logo that appears in IE?
Assign Product Cost to Assets
Hi there, we have purchased 40 PCs ("P2550") and ran the network and domain scan in ServiceDeskPlus Professional. Then, we created a vendor and product and linked the product "P2550" with this vendor. The PCs cost 310€ each. Now, we have added this cost to the product, but it is not linked with the assets themselves. Is there any way to link the product cost with the purchase cost field of the assets? Regards, Haziel
First Sun in Month Auto Patch Deploy Patches installs on random day of week?
Hi I was wondering why when I choose to Auto deploy my patches on 'The First Sun' in the month on all months does the schedule say it will next run on a Thursday? For example, I have a schedule to deploy patches to PCs and laptops on the 'First Sun' at 04:00 on every month of the year. When i take a look at the 'Next Run Time' of schedule it says 30th July 2010 which is a Fri? Has anyone seen this before and how do I get around this because I really would like to only install patches on a Sun
Patch is Already Installed Errors...
This was my first weekend attempting to deploy patches with desktop central, and while previous one machine patch deployments have gone well this has not. We have a total of about 58 machines, and here's the process I went through (manual deployment). 1. Run patch scan 2. Go to "Missing Patches" 3. Select All Patches 4. Click the "Install Patches" button. 5. Leave configuration defaults and click deploy. To speed up the deployment after the configuration shows ready I use system tools to reboot
How I can delete groups?
How I can delete groups when i try to delete one of the groups it's giving error Groups cannot be deleted as it is being used by other module.
Fresh Install NetFlow 8 Build 8000 Eval
Have a fresh install of NetFlow Analyzer 8 Build 8000 on CentOS 5. We are exporting the NetFlow packets from an Adtran NetVanta 4305 Firmware 17.05.01.00.E on 3 interfaces, Ethernet 0/1, 0/2 and the WAN PPP (logical port made of 4 T1 for our MPLS WAN connection.) NetFlow Analyzer is reporting that it recieving the packets, but NO data is being shown. I have green status for all of the interfaces. I have confirmed that the Adtran is sending the flows to the correct port. Not sure what to look?
Identify Multi-Core CPU Processor
Hi SDP Team, I would like to propose to have the multi-core CPU processor display in the SDP asset, so we can easily identify the core processor such as "Single" (1), "Dual" (2), "Quad" (4), "Hexa" (6), "Octo" (8), etc. Best regards, Raymond Tan
Download Failed for SP3 of Windows
Hi I am not able to install Windows XP Professional Service Pack in client Machine.I am using Win XP SP2 in client Machine. " It shows an error " Draft - Download Failed Read KB " like this. any one Could you Help On this.. Regartds, Moorthi.
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