Verification Failed
Hi support, Currently, I am exploring PMP. I have added new resource with Valid User account and password, but, when I try to verify the password error message appear : Could not verify if the password of account Administrator of resource w2003Srv is in sync with the one stored in the PMP repository. Check if its possible to connect to the system from PMP server (Ping) or Check if the credentials supplied for password reset for the resource is still valid. any configuration or something in my resource
Add text to outbound message
We monitor a number of Windows Event Logs and we have instructions on how address specific problems. Sometimes we would just want to link to a Service Desk Solution document. Currently the only information we get from a monitored Windows Event Log Alert is the alert message itself. Any chance a feature could be added to associate 512 bytes of text with alerts? Thanks
Malware Bytes and CCleaner
I have two powertools that I use consistently when I work on desktops: MalwareBytes and CCleaner. Has anyone been able to script these into Desktop Central to download to the desktop, install, run and clean specifically?
[Business view] - 0% Traffic map / IE unscrollable X axis
Hi, I just wanted to point out that when using the business view traffic map, when a link has 0% traffic, the link is grayed out, as "-NA-", whereas it should be darkblue, according to the legend. Since -NA- should mean that the port is down. I'd like to mention too that in Internet Explorer (7 and 8), when a background image is wider than the browser window, the horizontal scroll bar does not appear, and the legend is not viewable, nor anything that could be placed beyond the visible
SLA Violations
Hi All, Having recently deployed service desk plus to our organisation, all is working as expected but something has been raised about the way that SLA's violate. In our organisation we have a rough 3 tier support layout. For some of our request a flow would be something similar to this: Requester --> Level 1 Support --> Level 2 Support --> Global Team Something that has been raised by several of our support staff is that as the SLA's start running from when a Request is created, and as the timer
Monitoring Windows by WMI with a user different to administrator
I am monitoring windows servers with an account which has been created locally on every client’s machine especially for the monitoring purposes. This user account has been added to the Administrators group. This account has always worked fine up until version 8.6 but since migrating the server app manager to version 9, we are getting the error: "Authentication failed. Kindly verify the username and password provided." If we use the user administrator locally or a domain account with administrator
Config File Manager - Issue
Hi, I have an issue adding a cisco device on Config File Manager. Always it says: E2004: Community with read/write permission required This error appear in all devices. I have check snmp community on devices and it is ok. Maybe I am wrong on something, I don't know. Pls help. Thnx
IP manager only shows Linux "Device Types"
Hi, IP manager can connect thru SNMP to windows and Linux Machines, but only the latter are shown in the Device Type field. My Oputils is running on a Linux host, so there is no WMI. Is there a way to show Windows Machines properly? Regards, Juan Pablo Baserga Director de Tecnología y Proyectos Technolgy and Projects Director Ph: +54 (11) 5295-3915 Fax: +54 (11) 5295-3950 Mob: +54 (911) 5318-1127 Av. del Libertador 6449, p 1 (C1428ARS) Buenos Aires, Argentina .....................................
Not Importing emails
Hi, SDP is not importing emails since friday night, we have restarted teh service and restarted teh server but it is still not importing. Java.exe is running and a sub routine of ping.exe is starting also and maxing out the cpu, are the two issues releated how can I get the emails imported.
[Widget] - Widget width calculated on Screen size ?
Hi, I looked to setup my Opmanager Dashboards on a dual screen setup, I set 2 columns, 50% and it looks neat... However, when I extend my IE window to the second monitor, the content of the widget does not scale, but the "draggable" box does. Could this be fixed ? I attached a snapshot of the behavior. Correct.jpg shows the widget on a single screen (The snapshot is larger of few pixels than 1152 to show the multiple monitors, but the IE window is max in one display) Wide.jpg shows
[Reports] - Graph Label changes from initial to specific time.
Hi, I met this while doing a report for MSSQLLogFilesUsedPercent graph, and tried with Data File Size and it had the same behavior, so I guess this may be happening for all "table data". If I click on the monitor to get the graph the URL is : /devices/dynamicGraph.do?name=neptune&INSTANCE=MSSQLLogFilesUsedPercent&requestid=DynamicGraph&graphName=MSSQLLogFilesUsedPercent&oid=MSSQL$SQLADM.MSSQLDatabase.MSSQLLogFilesUsedPercent.SQLADM&index=MSSQLLogFilesUsedPercent and I get all the names
logins/logoff reports and telnet, xwindows and su on ELA.
Hi again, I'm testing ELA on windows and it seems a perfect tool to our servers. We have AIX v6.1 and syslog.conf has: *.emerg;*.alert;*.crit;*.err;*.warning;*.notice;*.info;*.debug <tab-separation>@msyslog where msyslog in /etc/hosts and it is the ELA server. I can see log arriving to the server, but I can not see telnet, xwindows and su logins as succesful logins on any server in Top users by login report. Only sshd works properly. Is it normal? Others questions: why successful cron jobs doesn't
E-mail do not appear in the Conversation section
We have a problem that responses to request via e-mail do not appear in the Conversation section. Appears only the first message from the System. Has anyone encountered this problem?
latest review & tests on NPM 2010
Hello everyone. Can someone share latest info on NPS? Who is the best? Thank you.
NBAR/CBQoS settings page - pop-up window size
Hello, I would like to suggest a change: In NetFlow Analyzer, when visualizing the NBAR/CBQoS settings, the pop-up window has fixed size and if there are more than 5 devices, it becomes hard to manage visualization of all devices - especially when making a report, etc Could you please make the window resize-able? My suggestion is set initial window attributes, but don't lock it's size. Thank you
Stopping a running scheduled downtime
Is there a way to stop/override a running scheduled downtime? OPM 8052
Technician -> Requester SDP 7.6
Hello, Is it possible to "demote" a Technician back to a Requester? If so, how do I do it? I'd like to retain the user's record of ticket management, but remove his rights to work tickets and to free up a Technician license. This question has been asked before (https://forums.manageengine.com/#topic/49000002673963) but no answer was provided. Thanks!
How to enroll user
How to enroll user in AD SelfServices Plus? I already send email to user, but when the user click the link, it show connection failure. Can anyone help me to solve this problem?
All graphs off by one hour on OpManager 7 Distributed Edition
All of the graphs in statistics intervals are behind by one hour. I'm running OpManager 7 Distributed Edition build number: 7502 I saw a couple of things about java time, but the jre that ships w/ OpManager 7 is: java version "1.5.0_11" Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_11-b03) Java HotSpot(TM) Client VM (build 1.5.0_11-b03, mixed mode) and I thought that the tzupdater is problematic only for java 1.4. Please help! Thanks. -Scrib
ManageEngine - Free Windows Health Monitor Tool
We take immense pleasure in announcing the release of ManageEngine Free Windows Health Monitor Tool. ManageEngine Windows Health Monitor tool provides exclusive windows network monitoring, as a desktop tool. It shows the actual resource utilization of the windows servers like CPU utilization and memory utilization , disk utilization , Disk I/O , Network Rx and Tx details and the tool presents Physical Hardware details like Disk details, Processor details and Memory details and more. It shows the
OpManager 7 and interface oper status
Is there a way to have OpManager only notify if an interface goes that that was previously up? For instance, I have 48 port switch, 25 ports are in use, the others are just waiting for client PCs (admin up, line proto down). OpManager alerts me about the down interfaces. Can I ask it to only alert me if the interface was up/up previously? Thanks. -Scrib
Unable to get data for directory monitoring
Well, on most of the servers I'm configuring anyway. I have a number of CentOS Linux virtuals under VMWare and I'm trying to configure monitors to observe disk information. Configuring a local server is a breeze; I can't seem to configure a remote server though. For example, I've set up a monitor to keep an eye on /usr. I've created an appmanager user account, set the password, set SSH mode (using a non-standard port) and used the default prompt. The directory name is /usr. Once I click on Update,
Hotfix 7611 Released
Dear Users, Please refer to the below announcement link to know further details about the hotfix 7611 release. https://forums.manageengine.com/#Topic/49000004218003 Regards, Srikrishnan ServiceDesk Plus.
discrepancy between MIB browser and new SNMP Monitor..
I'm testing OpManager build 8720. I made a new device template in order to manage my Nokia IP390 firewalls.. I loaded into OpManager server the right MIBs (Nokia & Checkpoint) When I try to query an IP390 by internal OpManager's MIB Browser, for and OID specific string, it returns an expected value.. But when I create a new custom monitor (such as the one called "HA Active/Passive" showed in the attahced doc ), this will not included in my Device Snapshot!! Also integer SNMP variables gives back
Rename Business View
Hello, How can I rename a Business View? I have OpManager 8720 with internal DB. Thanks for your help. HDS
Audit log on Manageengine Netflow Analyzer 8.5
Dear all, Can netflow analyzer (professional edition) 8.5 on linux provide some audit log for tracking the config change? and login log? Regards, Bong So
DeviceExpert Build 5500 Released!
Hi, We are glad to announce the release of DeviceExpert build 5500. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5500 New Features & Enhancements Support for MSSQL back-end Provision for creating scheduled tasks for Device Discovery Support for additional Syslog message formats for real time change detection for Cisco and Enterasys devices New Device Models Sphereon 4500 Fibre Channel Switch Juniper EX4200
End user performance monitoring in Custom App
Hi Team. One of our Prospects - Packet1 - Wimax Provider in Malaysia are looking to use AppManager and they have a custom Oracle-JRE-Tomcat based applications, for which they need to find the end user performance. The tool is like this, there is a client-server architecture, so a Tech will invoke this batch file to bring up a small POP UP box with username/password and Server IP and Port. Then, it invokes a Form, which is more of a customer portal and they search for username, account Id etc and
error adding vsphere esx host OpManager 8.7
Hi - I keep getting the following error message when I try to add an ESX host: Failed to connect to the webservice (Device Name/Credentials are wrong) 1) the web service is running on the esx server 2) I've verified the credentials a number of times 3) I've tried to add it both by name and IP 4) I've personally logged on to the web service to verify that it was running and that the credentials are correct any help would be appreciated - Thanks
Custom Query-Report for "Close Comments" not working anymore with 7.6 Build 7608
Dear ServiceDesk Plus-Team, Some time ago, you provided me a custom Query to use for reporting the "Close Comments" written by the Users when they closed an Incident. This Query worked well in our ServiceDesk Plus installation of Version 7.0 Build 7022. However, we have a new SD+ installation in use now, with the most recent Version 7.6 Build 7608. Further, we moved to new Database to MSSQL rather than MySQL. Unfortunately, now the provided Custom Query does not work anymore. I'd appreciate,
filter rules in user defined views don´t work
Hi all, when i create a user defined view in SD+ with several filter rules, the system seems to become the more confused, the more filters i set. eg: - I filter on status "resolved" --> only resolved requests are shown. (ony 17 because of autoclose) - i add AND ticketnumber > 1000 ==> ALL tickets > Tickt-id 1000 are shown regardless the status, 2308 results. - i add AND technician = myname ==> 109 MORE tickets than before are shown (my ticket count is 294) Versioin 7.6 build 7603 - help please!
All graph times are behind by one hour
All of the graphs in statistics intervals are behind by one hour. I'm running OpManager 7 Distributed Edition build number: 7502 I saw a couple of things about java time, but the jre that ships w/ OpManager 7 is: java version "1.5.0_11" Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_11-b03) Java HotSpot(TM) Client VM (build 1.5.0_11-b03, mixed mode) and I thought that the tzupdater is problematic only for java 1.4. Please help! Thanks. -Scrib
trying to add a new host but get a blank page
Hi I downloaded trial version of ELA v6, and when I try to add a new host I get a blank page so I can't setup a UNIX host to test ELA. I also get this error: erver Name : - Server IP : - Listening Port(s) : - Note:- Default Listening Port 513 has already been occupied . So add a new port to listen for event logs. Failed Port(s) : - Server Status : Failed Windows Events Flow Rate : 0 records/min Unix Events Flow Rate : 0 records/min Application Events Flow Rate : 0 records/min
Eventlog analyzer can't be started
Dear Sir, I installed event log analyzer V6 in redhat enterprise linux 5.3. when i run /etc/init.d/eventloganalyzer start, it show me that is started and it is stopped automatically again after many seconds. Thanks
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Reports for Users and Computers
I need a report that will give me users and computers. Robin Smith
Survey Security/Visibility
Hi, I would like to use the Survey feature but am concerned about exposing the results to all technicians. Is it possible to not allow access to the Survey section of the admin console?
Seperate Arguments for Interface and Interface Problem Type
I am trying to setup OpManager to pass SNMP traps to a remote system based upon different alarm types. The way the notification profiles can be assigned to a device is that they are assigned to all interfaces or to a set of interfaces but there is no seperation for errors, discards, status, and utilization that I see. I was wondering if there was some variable that could be added to the notification profile to lookup the interface that is having the problem and which of the interface problem types
Device is not reachable, but can ping and walk mib.
I have eight of these devices added, but when I try to add this one it tells me that it is not reachable. I can ping it from the OpManager server and use the mib tool to walk the mib, so it is there and accessible. I have tried adding it by IP and by host name with the same result. Where should I start to troubleshoot this? Thanks
Desktop Central patchlist & MS Update dont match
I am trialing this software and I have observed that MS reports that there are updates available, but desktop central doesn't seem to see them; specifically Malicous software removal tool, windows defender updates and outlook junk email filter. I am new to the software, and I have read many of the KBs and FAQs, but couldn't seem to find a mention of this exact issue. Obviously I'd like to turn off auto update on all systems, so what am I missing? Thanks
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