Hello,

 

Is it possible to "demote" a Technician back to a Requester? If so, how do I do it? I'd like to retain the user's record of ticket management, but remove his rights to work tickets and to free up a Technician license.

 

This question has been asked before ( https://forums.manageengine.com/#topic/49000002673963) but no answer was provided.

 

Thanks!