Enhancement request for DC - .csv import into Config tasks and selecting machines for Config tasks from DC reports.
When creating configuration tasks for items such as deploying software, I typically will use DC reporting to identify machines that may need or already have a specific piece of software or change. Sometimes I will need to export DC reports to Excel in order to provide a more accurate report on machines that need a software or change. Possible Enhancment 1: I guess the general request here is better integration between the different modules of DC with deployment functions. It would be helpful to
How to add computer additional information from external CSV file?
Hi! I need to add information from external CSV to field "computer additional information" in desktop central, ideas?
Third Party SSL Certs.
Is there an ETA for third part SSL certs to be supported. Currently have a godaddy ssl cert, what certs are supported?
Adobe Reader
How do I fix error with Adobe Reader disable message ?
Login Password Expiry
is it possible at present, or if not, will it be a feature, to be able to set a maximum lifetime of a user password (say 30 days) and force them to change it when this period has expired, regards Paul
Setup technicians
I'd like to know if it is possible, and how to do it, so that technicians cannot assign requests to other technicians. I'd like to have 2 roles, one that is full control, and one for level 1 techs who can pickup a ticket, but are unable to assign it off to someone else. Any help would be appreciated.
Allowing a technician to Pickup but not Assign
I am trying to prevent my techs from assigning tickets to other techs and only allow them to pick up unassigned tickets. When I uncheck "assign" in the roles they now longer havve the abilty to pickup. Should this not be seperated?
Security Issue if we unable to change admin password
We are using ServiceDesk Plus 5.5 with AD authentication enabled. We know from the other comment that we cannot change password in ServiceDesk Plus when the AD Authentication is enabled. However, there is a security weakness. The administrator account of local is still there and it is still be a default password which was known by all technician since we have started its implementation. Now, I would like to change password of administrator account to be known by only administrator but I can't do
File monitoring Linux
Hello, I have to do file monitoring on a Debian device but it doesn't seem possible, am I wrong ? If you have an idea to solve this problem I'll be delighted. Regards
Not Sending email....
We are using build 7607 and cannot get the mail sending to work at all. I would like to use the product but we can't unless this works....
SupportCenter - Debian (squeeze)
I'm running Debian (squeeze) and cannot seem to get SupportCenter to run. I have attempted to get it going on two machines at this point and 'both' have failed with the same message leading me to believe there is definitely an issue at this point. When I do sh run.sh the error is as follows: Server is starting. This may take a couple of minutes ... Could not create connection; - nested throwable: (java.sql.SQLException: Unable to connect to any hosts due to exception: java.net.SocketException: Network
Monitorear un dispositivo sin ser descubierto!!!!
Pues basicamente lo que intento hacer es realizar un telnet por el puerto 500 a sierto dispositivo ya que este solo puede ser visible de esa manera por motivos de seguridad...nisiquiera un ping es posible..... no se si con OpManager se pueda lograr esto. Muchas gracias de antemano!.
Images in Solutions disappear after a day or so
I have a bunch of Solution documents. In most of these I have inserted, from file, a .gif image. The images display perfectly when I create the Solution document. They are perfect when I open the solution document after I have approved it. They display perfectly if I log in as someone else and open the document. Then, after a day or so, when I go back in and open the document again, the image has been replaced with the standard internet red x can't display image icon. Any help appreciated!
"Paper jam" warnings from printers don't clear
I get a "Trouble" alarm from printers whenever there is a paper jam - no real problem there. The problem is that the alarm does not clear when someone fixes the paper jam, I always have to manually clear it. Is there any way of forcing OpManager to recheck the status of the printer and if it's OK, clear the alarm? Thanks.
Can ADManager Plus create a container in a new OU?
I would like to create new OU's for different departments and then create Users containers within the new OU's to hold the users for those departments. I see in ADMP how to create the OU's but I don't see any way to create a new Users container within an OU. Is it possible? Thanks, Ari
Opmanager discovers device but doesn't show in any view
I'm running Opmanager build 8720 and having troubles with discovery. 1. When I do a discovery for a number of Cisco devices as well as some Windows Servers it says it found them, I click import, but I can find them in any view or through the query tool. Is there a way to troubleshoot what's happening? A log file I should be looking at? I should say that the bulk of my devices are being discovered fine. 2. Some Cisco switches I discovered a few days back are now showing only their IP address and
Home Directory Issues
My templates are set to map a U: drive to a network folder location based on the username of the user. I had to recreate all accounts so I deleted all accounts and ran the template again which mapped the U: drive correctly to the users folder. However, when a user logs in now they can not access this folder and the mapping is one layer above the folder it should map. When I look at the network folder security tab I see a hexadecimal entry where the username should be. Needing resolution here.
How do you configure OpManger to monitor PortChannels?
I have a 3 port (1 gigabit each) port channel that is in alarm. The alarm states that current IN traffic is 63.47Mbps(63.47%). This is wrong. There is 300Mbps available in the channel. How do I get OpManager to understand bandwidth of the port channel? TIA
Problem to add or edit business views
Mostrar romanização hi I have a new problem actually seems to have ties with those old problems of database this all happened after upgrading from build 8025 to 8710 I managed to add and or change the business views, Please this problem is critical in the fastest possible return carefully.
Password compliance report and File Store type
Hello, I'm just wondering why PMP reports "Reason: Error in validating rule" on a File Store resource type? I've even tried to set a new "No policy" custom policy (ie. with no requirements) to don't make it complain, but it hasn't worked out. What is the sense of assigning a Policy to a Resource if it contains a File Store resource type? It produces that error that of course is misleading. For example, it obviously cannot parse a PDF file to say that is compliant... Maybe you should fix it and avoid
Resolution Type
Would be great if when We write the resolution We could select a Resolution Type. With this We could search for Request with the same Resolution Type and see if our Customer needs something more than a simple Support. Let´s me explain: A Customer was 30 Solved Request in one month: 25 with the Resolution Type like "Traning" 5 with the Resolution Type like "System Error" With this status we could ask to that customer we needs a Training on their local place, because we was a lot of request if the
How to Merge Duplicated Products?
Hello, I'm cleaning up SDP right now and, over the years, people have essentially created duplicated entries with slightly different names while creating a PO. (i.e. "3 Yr Warranty" vs. "Dell 3 Yr Warranty" vs. "Warranty - 3 Yr") Is there a way to remove the multitudes of duplicates we have? Thank you, Dan
Can't connect to Oracle EBS for monitoring
Hi, I'm trying to create a Oracle EBS monitor, but this doesn't work. I get the error Url http://<host>:8040/dms0/AggreSpy could not be connected. We followed the instructions from the Help Card : After performing the above steps please ensure that you are able to access the url http://<host>:7200/dmsoc4j/AggreSpy from the Applications Manager system. When I enter the url http://<host>:8040/dmsoc4j/AggreSpy I get a page with the DMS information. So the page is accessible on the url that is instructed
File/Folder Monitors
hi Using the Monitor - File Monitors we're trying to read the date of update of 3 files contained in a folder. The names of the files change everyday, so I can't specify the exact name in the FILE PATH I want to know if the file contained in that folder are updated daily (they are export of a DB SQL2000) thanx Stefano
Uh .. Brand new product, no support for Exch 2010 .. really ?
How can you release a new Exchange product and yet not support the current version of Exchange which has been out for 10 months now ?
Wrapper error
Hi guys, My SC+ always crash (and I have to restart it manually) with the following error: ERROR | wrapper | 2010/07/07 08:56:12 | JVM appears hung: Timed out waiting for signal from JVM. ERROR | wrapper | 2010/07/07 08:56:14 | JVM did not exit on request, terminated STATUS | wrapper | 2010/07/07 08:56:25 | Launching a JVM... INFO | wrapper | 2010/07/07 08:57:09 | Wrapper Process has not received any CPU time for 48 seconds. Extending timeouts. ERROR | wrapper | 2010/07/07 08:57:38 | Startup
Office Communicator Screen Pop Up
I am wondering if I could put a request in to add the possibility of integrating with Microsoft Office Communicator to allow somehow have a pop up with regards to creating a new request and have it select the user based on a phone call coming in. I know this is very complicated request; this would be like call center software working with either phone numbers. We have our office communicator server tied into our phone system so that when someone calls it brings up a window showing the number and
Report Scheduler Missing
I want to set some of the reports to be sent out on a schedule. My manual says to go to the Admin Tab, then Schedule Reports. I can not find any link or button that says "Schedule Reports." What am I doing wrong? Thanks. John
Monitoring a specific port without SNMP or CLI credencials
Hi there, We need to monitor a device TCP port 1521 (Oracle), but we don't have any credencials for this device. It is on our customer network, which we have access through our radio link (peer-to-peer) and we need to monitor if this TCP/1521 port is up or down. Is there any way to do this, like a "telnet" monitoring? telnet x.x.x.x 1521 Thanks in advance. Regards, Gabriel Guimarães
Duplicate SIDs visible?
I'm wondering if AD Manager is capable of seeing duplicate SIDs for computer accounts. Thanks!
Eventlog analyzer can't restart
Dear All, Eventlog analyzer V6 can't be started. Thanks
Install Opmanager on Linux using CLI only
I was wondering if it was possible to install OpManager using CLI only, so that I don't have to install all the Xwindows packages. Thanks, Julie
Multiple Approval for ServiceRequest
Hi Team Any feature in the road map for Multiple Approval in case of Service Request. We have customers who use Hierarchy when raising Service Request. This is for a Bank. Any ideas or workaround is also good, we did suggest Change Management module, but its not the right way to do . thanks Isaac Me Tech
Manually add IP address
Hi, in my network the OpUtils server doesn't have access to all the VLANs, so it can't resolve all MACs in the switch. Is there a way to manually configure the IP address in Switch Port Mapper or a workaround for this situation? Many Thanks!
VLAN names not updated
Hi, I recently updated the VLAN names of my switches but Switch Port mapper still shows the old names. My software is OpUtils 5.8000. Regards
OpManager 6 on RedHat 4 installation package requirement
Below packages are removed starting RedHat 4 according to the documentation. XFree86 XFree86-libs XFree86-base-fonts XFree86-xfs fontconfig XFree86-compat-libs compat-libs Following two packages still exist in RedHat 4 freetype-devel compat-libstdc++ ------------------------------------ Do I need to install above removed packages to Redhat 4 Linux before install OpManager or can I install the OpManager without those purged packages.
netasq
je ne trouve pas le fournisseur NETASQ dans la liste (pour mon firewall)
Layer2 network mapping
I tried the layer2 network mapping. I entered our core router, and which layout I wanted. The next page was almost blank, it just said "Error!" and the header said "Sorry! An error occured." Anyone tested this feature? The core router is allready entered in OpManager, and working like a charm. OpManager build nr. 8720 Thanks, Jan Ove Greger
Technicians assigning requests
I have a bit of a turf war going on where technicians are assigning requests to one another and they bounce back and forth. Is it possable to remove the ability for the technician to assign requests but still have the ability to pickup and assign to themselves? Regards, Patrick
Modify Workstation Assets
Can anyone offer advice on the following scenario? Yesterday Workstation Name | Service Tag AAAA 1111 BBBB 2222 Today after Service Tag 1111 died AAAA 2222 (swapped HD 1111 into this system) BBBB 1111 (disposed) How do I clean up my Asset list/properly show what has been done? System is confused when performing asset scans now. I hope to repair system 1111next week and redeploy,
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