Security Issue if we unable to change admin password
We are using ServiceDesk Plus 5.5 with AD authentication enabled. We know from the other comment that we cannot change password in ServiceDesk Plus when the AD Authentication is enabled.
However, there is a security weakness. The administrator account of local is still there and it is still be a default password which was known by all technician since we have started its implementation. Now, I would like to change password of administrator account to be known by only administrator but I can't do that.
Is there anyway to work around this problem?
However, there is a security weakness. The administrator account of local is still there and it is still be a default password which was known by all technician since we have started its implementation. Now, I would like to change password of administrator account to be known by only administrator but I can't do that.
Is there anyway to work around this problem?