Assets in SD+ 7.6 (7610)
Good day! I have 6 storage lockers with 5 shelves in each. I have workstation NICs in locker 2 shelf 1 and server NICs in locker 3 shelf 4 I have video adapters in locker 2 shelf 2 I also have projector bulbs in locker 2 shelf 2 externals HDDs are in locker 1 shelf 3 and locker 2 shelf 4 and so on In SD+ i have only ONE field - Location to define where my asset is. Questions are - how can i get the list "what is in the Locker 2 (grouped by type)"? - how can i get the list "where are all NICs (both
Ability to change the status of a SR automatically when an update is received from the customer
Hi ManageEngine, We would like to have the ability to change automatically the status of a SR when a new email is received from the customer. The idea would be: Having an option in the Admin tab where we could define to have the SR changed to a customized status, for example: If the SR is in a user created status like "Awaiting Customer", if a new email is received from the customer and added as an activity to the SR, be able to automatically change the status of the call as "Awaiting Engineer"
View list - next page error
Hello, Running Opmgr 8720. I have 365 devices in a business map. When I show in the list and then I either hit show 500 records to see all the devices on one page or choose the arrow to goto the next page, the error "no devices found for the the XXXXX category." I have uploaded the support logs. Thanks.
ASA 8.3 doesn't show the OUT Traffic
Dear all I have added the ASA 8.3(1)6 to the firewall anlyzer 6.0 but I can see only the IN-Traffic but I can't see the OUT-Traffic. Please find the attached image and advise. Thanks,
I cannot import CSV in Add Subnet
Dear All, Please help me.. ASAP, I cannot import CSV in Add Subnet error code: Data Imported Fail Import Failed : 1 [ServletException in:/lan/IPAMMainPage.cc] For input string: "null"' What solution? Thx u... Best regards, Rowan
Business Rule - 'if Site is"
Is it possiblel to create a rule that will target a site, so for example in the default settings, I want to create a rule that will say if a user of siteA creates a request it will do what I want.
Scanning Switches Please wait.
Dear support , I'm using OpUtils : Release Version 5.8 Build Number 58005 built on window 2k3 , i'm using IE 8 on windows7 to Scan All on Switch Port Mapper , but it running Scanning Switches Please wait a long time and never stop , i press on Stop Scanning , but it running , not stop . Please help me to fix this problem , thank a lot !
Business rule question on SDP Version 8 beta
Hi All, I've been trialling Version 8 of SD+ and found it to be very good. I have run into a slight issue which I thought I could work around, but I'm missing a field in the Business Rule options to help me through; I'll explain the background. We regularly have people email the helpdesk and because we're all busy people, the calls often don't get picked up. For this reason, I've set all new emailed calls to have a half hour escalation SLA to ensure they're assigned. But I need to ensure they don't
Monitoring Postgree Database
dear team,nnhi, I just want to know, if there is a monitoring facility in AppManager that allow me to monitor Postgre Database performance.nThank you very much.nnregards,nnStevanus
Virtual Machine monitor
Hi Guys, We recently converted one of our servers into a Virtual environment and since then the monitor is always coming up as being down as it cannot ping the server. Although if i ping the server from the monitoring server it comes up fine and find it via IP and DNS. The virtual machine is located on the applications manager server as well. Any ideas? Details are as follows: Host OS (applications manager server): Windows 2003 Ent Server Vm software: Vmware server 2.0 Virtual machine: Windows 2000
VMWare ESX Monitoring
Hi, Are there any plans to introduce esx monitoring to app manager as there is with opmanager? Many Thanks.
VMware ESX 3.0 cannot monitored via SSH
Hi App-Support! If i what to add a new monitor over ssh, an VMware ESX 3.0, i cannot connect to this Server. After i click on "Add Monitor" AppManager never brings back a new status window. With "putty" the connect with same user/pw works fine. I look in the messages log on the server and find this entry: sshd[29791]: Did not receive identification string from Is it an ESX Firewall Problem? Or SSHDeamon config Problem? Application Monitor is up to date with Build 7100 SP1. Kind regards, Alexander
VMware monitor add on
Hi, Do you have any plans to release a VMware monitor for AppsManager just like you did for OpManager? We currently monitor our ESX servers with the builtin Linux monitor, but we'd like to see more details. Thanx!
monitoring vmware server?
hi, is there any way or are there any future plans about how to monitor vmware server instances? what about a generally roadmap for applications manager? many thanks, ben
Need specifics reports
Hello, My managers wish to have the following information. (SDP Buil 7506 and MS SQL Server) 1/ To calculate for every request, the elapsed time between its creation ( Open) and its attribution in a technician, which for us corresponds to the status ( Assigned). 2/ To calculate this average time, over the previous week and the previous month. ----------- 3/ To Calculate for every request, the elapsed time between its attribution to a technician, who for us corresponds to the (Assigned) status and
Problems to see scheduled reports
Hello After upgrading release in Support Center, some scheduled reports disappeared of screen. I have to delete it, but I can´t and the contact continues to receive it. How to solve the issue? Regards Denise
Two Bugs Relating To Task Lists
Hi, I have two problems to report, using 7610 but they existed in previous versions also. The first relates to viewing my open tasks. I view my open tasks by clicking "Show All" from the "Home" -> "My Tasks" section. This brings me here <hostname>/TaskDetails.cc?TYPE=MYOPEN After I click on a task, and perhaps change its title, and hit save, instead of just bringing me back to the list of "my open tasks", the page now displays ALL tasks every created. The URL is still <hostname>/TaskDetails.cc?TYPE=MYOPEN
Virtual Server 2005 monitoring
How i can monitor a host with VS 2005? the VM performance? The WMI class is //root/vm/virtualserver but i can't see it in "Windows Performance counters" monitor in the host. Is possible in the future release to have a compliant monitoring with VS or vmware or Xen or Hyper-V?
How can i take temperature report?
Hi, We are using "OpManager version : 8720 (32 Bit). We monitor a lot of router's temperature. Can i take temperature report for these devices? Regards.
Change in Pass Through Authentication Servers
Hi. We recently changed our domain controllers in our network and forgot to update Servicedesk before the old servers were decommissioned. Can you please let me know the best way for us to manually change the DNS Servers in our Servicedesk Plus Configuration. Thanks in adance Dean
Notification Rules Problem
I'm testing out SupportCenter (7607) to see if it would be a good solution for our support group. It's working fine with the exception of the notification rules. Specifically the "update" notification. It seems that when a Support Rep replies to a ticket via e-mail, the Support Rep gets both update e-mails and the user gets none. The web interface seems to work fine. In addition, every time I change any data on the ticket it sends an update notification. Consequently, our customers would get
Netflow wrong sum traffic packet.
Dear All, I have a problem about Netflow summary traffic packet like a picture. as the picture I'm on application tab to view application packet summary if you focus a red border you will see TCP_App Application with packet summary 826.62KB and then I click link for more detail like a picture below. In page application detail the packet summary(see at red border) it not equal with packet summary previous page. Please kindly explain me why the summary packet valume in both page it not same
Scheduled Reports
Hi, We have a scheduled report that generates reports daily. But after some time the scheduled report is being deleted. We have no idea how it happens. Nobody knows the admin password aside from me. Please help. Thanks.
OpManager, WMI-based resource monitor is not showing any data on the Virtual server
Dear Support, we have a problem,now i am testing tral version of latest OpManager. I have tried to install it on the virtual server 2003 under Hyper-V 2008. there is no problem with configuration of Hyper-V. this server also hots other 3 servers without any problems. The strange thing - Opmanager is working normally with SNMP devices, AND Windows Server 2008 Domain controllers. But when i am trying to add other servers (windows server 2003, 2008 and even XP) in the same network - it is added normally,
errors during monitor of a server
While monitoring a server somethimes the monitor has a problem. The messages are like these: Error # The RPC server is unavailable. Error # Not found authentication failed, please verify username and password when such error apears the monitor stay's green like nothing is going on. Is this nomal behaviour? TIA rene
Custom login not working
I followed the instructions found in the solutions of SDP to modify the login page. The only thing I changed was added the word "test" to the page. The page displays correctly, but when I sign in, the browser clicks over and over again like I'm being redirected back and forth between 2 pages. If I then click on my favorite for the site I am brought to the home tab with me signed in correctly. While the page is clicking, I did a View\Source and this is what I see <!DOCTYPE html PUBLIC "-//W3C//DTD
"Enable Local Authentication"
I have a litttly tricky problem, I am unable to logon with SD Admin account after disabling the option 'Enable Local Authentication", but able to login with all domain accoutns except Administrator any help
http status 400 - Invalid Path /getMoreTopics was requested
HTTP Status 400 - Invalid path /getMoreTopics was requested type Status report message Invalid path /getMoreTopics was requested description The request sent by the client was syntactically incorrect (Invalid path /getMoreTopics was requested). Apache Tomcat/4.1.27 Any ideas Please help!
Hyper-V on Applications Manager
Hi, Is possible monitoring Machines on a Hyper-V environment? Oscar Moya V.
OpManager URL monitoring
Hi, I'm trying to monitor a URL using OpManager. At the moment the URL is in giving an error 500, but OpManager is reporting the URL as being up. When clicking the "Check Now" button, it appears that OpManager is not actually testing the URL as it is returning valid content rather than the error 500. Does OpManager cache URLs that are being monitored, and, if so, is it possible to prevent it doing so? Thanks in advance for any suggestions.
ServicePack 7513 Released
Hi, ManageEngine ServiceDesk Plus -MSP has released its latest service pack 7513 and is available for Download Now. We have introduced couple of salient features which was most requested, please find those feature description & fixed issues information below. Enhancements made SLA based on first response time. Along with resolution based SLA we have introduced one level escalation for first response time management. API for ServiceDesk Plus - MSPApplication Programming Interface (API)
Error Occured While Generating Widgets--Need Help
Error Occured While Generating Widgets ,also The Dials like Cisco Memory Utilization ,Backplane Utilization are not showing for any device.
Auto User Creation
A way to script/batch/auto create users based on template with command line in order to schedule creations without opening up a browser. cishawk
Templates
We have 2 installation's of Opmanager (One free Build 8720) on one site (One licensed Build 8720) on another site. The problem is that at least one template on the free version does not exist on our licensed version, why would this be ? The free version uses the builtin MYSQL the licensed version uses MSSQL and both installations are on virtual servers. Can someone help at all ? Regards Scott.
Adding VM ESX Question
Hi everyone, We've been monitoring our Vmware ESX server for a few months and it's been working ok. From the server screen we can click the VM server and see all the virtual machines information. I noticed now Op Manager has a category under "Maps" for "Virtual Devices". Nothing shows up there though. If I attempt to Add a new host, and enter in the the VM server's IP address with the username and password, it complains the credentials are invalid. I know they're right because I can sign into the
SD+ Not keeping modifications made to request template
Im trying to add and move fields in a customized request template as an administrator/local auth.. It allows me to save it but it doesnt keep the changes and goes back to random format. Im on build 7609 and dont see anything addressing it on 7610.
Approval Requests being Deleted
After an upgrade from version 7.5 build 7510 to 7.6 build 7608 some of our technicians have noticed that a few days after an approval is sent over to management the approval request disappears from the ticket and is no longer viewable under the ticket history. The particular requests were still in the pending approval state. Has anyone else experienced this?
Software tracking by user
Hello, Some of our software is licensed per user - an individual user can install it as many times as they want. Is there a way to track this in SDP?
Patches Folder
Hi, Once an update has been successfully applied is the data in the folder C:\AdventNet\ME\ServiceDesk\Patch still required? Thanks
ASN Reports
How do you generate and schedule reports based on AS Numbers?
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