How to handle people who rotate on call?
We have a number of situations where we would like to assign certain work orders to different people based on a schedule. Has anyone discovered a way to do this?
End of support for OpManager Versions 6.x and 7.x
Hello Users! With the release of OpManager 8.x version in February 2009, and the work for the next major release well under way, we are announcing the end of support for the older versions- OpManager version 6.x and 7.x. The specifications of the announcement are available here . We will be happy to assist you with any queries you have. So feel free to post them here or write to us at opmanager-support@manageengine.com. Best Regards Vidya OpManager Team
Supportcenter Plus does not show Portal Page
I got problem after old license expire. Now I just add new license, but I found that Portal page menu is gone. And cannot connect to http://support.thepractical.co.th:8080/sd/SolutionsHome.sd", It shown that page have been disable. I cannot find the menu "portal page" in admin menu. Please advice me how to enable this. Thank you in advanced Matee Witawasiri.
SNMP Trap issue.
Dear all, There is SNMP Trap (eg., Warmstart, Coldstart) about device down. But I couldn't SNMP Trap about Device Up. Thank you in advance. Ko Young Suk.
Level of Admin Rights
Hello Support Team, I would like to user Desktop Central to know who the currently logged on user is for a machine on the domain. The Active Directory Team is hesitant in providing me Domain Admin Rights. Is there any lower level of administrative access using which I can check currently logged on user through Desktop Central. Your help is greatly appreciated. Best Regards,
Invalid License File - Error code : 535
Hi, i got this error MSG when start the application, what i can do right now? could you please offer your help to me. thanks (mikeay@gmail.com
Billing and Project modules
I was told by AdventNet a while back that there would be Project and Billing modules implemented this year. Is there any news on these features as for us they would be extremely useful? Thanks for your time.
Receiving alarms without monitor
Hi again! I am monitoring some printers. One of them has an alarm message that the toner level is 10% and the threshold value is 15%. The correct statement is that the toner level is 10%. But the threshold for this monitor is set to 5%. Therefore the alarm is wrong. I cleared the alarm. 5 minutes later it came up again. I cleared the alarm again and deleted the monitor. 5 minutes later it came up again. I remember that when I added the device (few months ago) I set up the threshold for the monitor
Compatibility
Hi, Could someone confirm if Opmanager 8.0 (8052), using respectives addons, can monitor the follow products?: - Windows Server 2008 R2 - MS-SQL 2008 - Microsoft Exchange 2010 - VMWare ESX 4 If not, when it will be available? Thanks Paulo Santos
what is the scheduled date for the next update / patch
I would like to know when the next update / patch for Opmanager will be released. Where can i find that schedule ?
ssh-based FreeBSD monitor not alerting when sshd daemon dies
We've setup several FreeBSD machines to be monitored using ssh logins. As a test, when we shutdown the sshd daemon on one of those machines, the monitor for that machine did not send out any alert indicating that the machine was "offline". The monitor simply stopped polling. The poll cycle was set at 1 minute, and we waited in vain for 30 minutes for an alert to be sent. Or even an indication that there was a problem. The monitor show the FreeBSD system as "green" the entire time. The only indication
Accessing the database with .Net
Hi, Currently we have a website which our users login with their AD account. Upon implementing this feature, we want to require each user to update their information. How can we query the database from our website to check if the user has updated the appropriate fields? FYI: We are using ASP.NET C#, but if you have a VB example that's fine too as we'll make the required translations.
How to Query the Database via ASP.NET
Hi, We have a website which users login using their AD accounts. Upon im plementation of the ADSelfService Plus software, we'd like to query the database to make sure the user has already provided their password questions/answers. How can we access the database via our website to query the database and check to see if the user has provided such information described above (so that we can then redirect them to update such information)? FYI: We will be implementing this in C#, but any VB example
Does the installation of AD SelfService Plus require a schema extension to Active Directory.
We have the standard edition installed and are thinking of upgrading to the professional level to access the GINA extensions. Will this require an Active Directory Schema extension/change? Thanks!
Notification problem
I have problem with saving telephone numbers in all notifications. Whenever I want save: +33 (0)1234 1234, I get 33 (0)1234 1234 The plus sign (+) in front of the number always disappears. It happens with all the notifications. Any idea? Thanks
PolicyStatusUnspecified error - Error Code : 80004005
I am getting the following error after installing the latest service pack (4050). The ADAudit Plus is telling me to Configure "Default Domain Policy" to enable auditing events for domain (although it had been done before) and it gives me the error above when I click to configure it (even though the service is running with a privileged account). The domain controllers are all Windows 2008 R2.
Ability to add graphs to Query reports
Could you look at the option of tying in the graph module with query reports. It would be so good to be able to create a custom report of various stats by month and then be able to show them in a graph WITHIN the application. Appreciate this is probably a big ask, but don't get anything unless you ask and atleast there can be an assessment of priority and demand for this as well. Regards, Andy
Duplicate critical Status in Business view
Hi All, We have a problem with Business views we've created that contain shortcuts to other business views and the shortcuts to those views show as device critical when no devices associated to that view show critical. More specifically: When a machine belonging to a specific business view and not used in any other, changes to the status of critical another business view alarms together for the same problem, but there is no link or reference of this machine in the second. Can anyone provide
Ability to enhance message sent in alert
We often alert on errors in the Windows event log. many of the events have very cryptic descriptions and don't provide any information on what needs to be done to address the problem. It would be nice if alerts had a "custom message" field that would alow us to explain to the technician where to go to get information or how to address the problem.
Data for NIC interface are not collected
Hello, Since 3 days, data stopped to be collected for NICs interface for all devices. I'm using OPManager 8052 with MS SQL back end. I saw that for all edvices, it is not showed and maybe collected. I need these data which are included in management reports Can you help me quickly on this matter ? Best regards Philippe
Opmanager 8.7
I couldn't actually download 8.7 via the upgrade links because the UK/Britain/Great Britain/England is not listed in the country drop down. Undeterred I downloaded it from the trial link and installed it, eager to see the support for vSphere 4. Irritatingly, it has only picked up our 12 vsphere servers as linux boxes, exactly the same as 8.5 did, I've rechecked the community strings are correct, which they are. Any ideas please?
When will version 8.7 be ready?
Good day. According this blog http://blogs.manageengine.com/opmanager/2010/05/24/what-s-new-with-opmanager-8-7-webinar version 8.7 is "just about ready". Please is this true?
Blocking the IP and MAC Address.
Dear OpUtils Support Team, Our korea's many enterprises wants to blocking the IP and MAC Address. And they are interested in OpUtils product. But the OpUtils is impossible taht the IP and MAC Address is blocking NOW. Can you plan the support in Roadmap?
View Request CC
In many of the email requests we receive in SD+ have other people as CC or BCC. It would be nice to be able to view that information by default. Now we can only check that information by clicking "reply" and check if SD+ is using the CC field. Sometimes there are CEO's and even people that matter as CC. /lakend
Exporting a Report
I've created a URL Report, however I am only able to create a PDF/CSV of the Top 5 - 25. What I need is a report/export of all URLs. I would like to report/export all URLs a particular host has accessed not just their Top X sites. When I click the view-all on the results page, the export function goes away. Is there anyway to export all URLs (given certain parameters) to CSV?
GINA and Citrix
Hi, We are just demo-ing the AD Self Service product, and want to know if the GINA extension will deploy and work correctly within a Citrix environment? Any info would be appreciated. Many thanks, Andy, UK.
Group Policy Modified by?
Hi, We would like to see a feature specially in Group Policy to know which admin has modified the policy. I haven't checked yet whether I can do that or the report geneerates that feature, but it would be an added advantage for us admins to find out who did the change. John Francis
Assign Asset with Business Rule
Is there a way the business rule can assign an asset? This could be very handy when e.g. a printer sends an e-mail to servicedesk with the error message. This printer could be automatically linked via the asset to the problem. At this moment, this is still a manual action creating time.
Can Not Scan Inventory
When I Scan workstation using IP it gives following error:- FAILURE :Database exception while discovering workstation. Please report the problem to the system administrator, with the Error Code - 1,163,246,398,808. In network scan it also doen not add any inventory. I am using RED hat enterprise 4.0
Disable automatic e-mail -> ticket convert
Accordingly FAQ http://www.manageengine.com/products/service-desk/faq.html#RequestCreation3 all new e-mail without tracking number converts to ticket. How disable automatic convert ?. But SDP must continue fetch e-mail. Is it possible ? Thanks in advance. BR, Basil
Change Service Account Password
We need to change the ServiceDesk Plus Service Account Password. Can anyone tell me where I all need to change this password to make sure that ServiceDesk Plus continues to work as needed.
NFA Database fine tuning
Hi, Can you please tell me the exact syntax of fine tunning the NFA 5.0 database. I have dell server with 4 GB RAM and Intel 3.60 Ghz Processor. Please tell me where to apply the commands. Thanks, Ali
Report on Notes
Hi, Is it possible to run a report on technicans to see how many notes they have updated during a set time period. Thanks
Customer get a notification update when an internal note is added to a SR
Hi ManageEngine, The notification option "When the request is updated" configured in Admin tab - Notification Rules - Request tab - Contact Notifications - Acknowledge Contact by Email, sends an email to the contact even if the note added was internal (From within a SR - Actions - Add Note - leave unchecked "Show this notes to Contact also"). I think an email should only be sent if that option is checked. Thanks in advance, Roberto.
XMPP Support
Hi, I can't find any documentation to confirm that there is support for alert notification via XMPP or similar. Are there any plans to support this option in future? Thanks in advance. Mike
Exporting Functions
I've created some URL reports. However, when I try to export the data, or view the PDF, I am only able to get the Top 5-25. When I click the 'view all' button, there is no export function. For example, I'd like a report of all URLs visited by a particular host - not just their top 5 or 25. Yes the data is available on the screen, but there is no report/export function so I can send the data to appropriate mgmt. I've even tryed to create my own SQL query in the DB Console, but that is limited
Can you assign to particular device the IP address?
Hi All, Can you assign to particular device the IP address? Our customer wants to assign to particular device using OpUtils tool available IP address. Is it possible? If it is impossible, can you add this feature in the future? Thank you in advance. Ko Young Suk Telemant Corp.
Bad Reports
Hello, we have some problems with daily reports . We run OpManager 8052 ... Please see the attach, look for START and END date ...
Firewall Analyzer with PIX firewall
Hi, can anyone tell me how frequently does firewall analyzer download or get the logs from firewall. can we change that frequency.?? what is teh time Gap between traffic report on fireanalyzer and actual on firewall. Thanks satish
SR's created from emails do not include attachments
Hi ManageEngine, We have SCP configured in a way that even if the contact is not recognized by SCP, it will pick the incoming email and will create a SR. So for every email fetched 1 SR is created. We've noticed this works fine but it does not include attachments. So if a non recognized contact send an email with an attachment, the SR will be created but the attachment won't be added. We're using build 7603. Thanks in advance, Roberto.
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