Canned Responses
Hi, I am trying to create a Canned Response with the script below: =================================================================================== <STYLE TYPE="TEXT/CSS"> <!-- .COMPANY { FONT-FAMILY: "VERDANA"; FONT-SIZE: 14; FONT-WEIGHT: BOLDER; TEXT-ALIGN: CENTER; } .TITLE { FONT-FAMILY: "VERDANA"; FONT-SIZE: 12; FONT-WEIGHT: BOLDER; TEXT-ALIGN: CENTER; TEXT-STYLE: ITALIC; } .NORMAL { FONT-FAMILY: "VERDANA"; FONT-SIZE: 10; } .NORMALREF { FONT-FAMILY: "VERDANA"; FONT-SIZE: 10; FONT-WEIGHT:
Monitor process !
Dear Support , I want monitor process of server , but when i restart server or turn off and turn on programe , process alert is down , but process running , i know the ID numner is diffrence so it's alert . How to monitor process without ID number ? Thanks
Custom report only shows Top 25??
I am working with the trial of Firewall Analyzer 7 with our Sonicwall. I created a custom report profile for web usage showing only source, destination and date/time. While the report runs fine it only has the ability to show the Top 5,10,15,20 or 25 results. I want to be able to see all the results but it does not give an option to do that. How can I do that with a custom report profile. Thanks in advance, Adam
Notification Rule
Hi People, Is there a way to notify a Support Rep when an account or contact has some information changed ? Best Regards, Daniel Idalgo de Sousa
Monitoreos de Memoria en HPUX y CPU en AIX con CLI
Buenas tardes el reporte figura en 0% que debo hacer o tener en cuenta para poder que me muestre y capture la informacion respectiva?
Top X Least Available System Report
Is there a way to get a report of the top x least available systems with the associated outage history comments?
Time Entry Type
Hi, I am trying to delete a Time Entry Type, but I am getting the following error: What does I need to do if I want to delete a Time Entry Type previously used in the system ? Best Regards, Daniel Idalgo de Sousa
Filter Menu
Is there a way to order the filter menu ? I would like to show my filters on the top of this menu. Thanks a lot Kyner
Unable to add Cisco ASA to Dashboard
Hi I'm currently using ManageEngine Netflow Analyzer ver. 8 and so far its has been good. My issue is that, I have 2 Cisco ASA5510 running on version 8.2(2). One firewall sits at the Data Center which is another location and one sits here in the office. I'm able to add the office ASA to the dashboard based on the recommended configuration since its just internal network. But I'm unable to add the ASA from the Data Center which is another location considering I have added the recommended configuration
Ability to add a note to the technician when a request is re-assigned
Can you look to add the ability to add a note to the technician when a request is re-assigned please. At present you can add a note that is sent to the currently assigned technician, which is great, but when a request needs re-assigning it would be very useful to be able to annotate that re-assignment so the new technician knows why they have been assigned the work for instance. Ideally the re-assign screen could have an additional text box added below with the option to send the note to the outgoing
Hotfix 7610 released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7610 SD-25177 : Login Credentials where passed through the URL when the Pass-through Authentication is enabled and the user tries to login as different user issue fixed. SD-29143 : NullPointer Exception while dissociating a technician from a site, When 'None' is selected as a value of a condition under business
NetFlow: SAP Appl. Ports Mapping (more ports)
Hello, I'd like to measure how much of the bandwidth SAP Appl. are eating. in fact, SAP uses more ports than the below pre-configured ones in NetFlow Analyzer Prof. Plus Ver 8.5 : 4800 TCP All sap 4800 UDP All sap Any one worked on that before (i.e SAP Applications ports Mapping List you used)? Best approach ? Thank you
2 licenses override each other, why?
Hi There, I have 2 seperate licenses: one with 50 monitors and other with additional 25. 50-monitor-license is expired so it's renewed but when I install it AppMgr says I have only 50 licenses which should have been 75 instead. How can I make system recognize both of the licenses? Anybody has any idea?
Need to delete a trial version VMWare monitor
Doesnt Seem to be an option for this, anyone know how? Thanks in advance, Tim
Device already present in the System
[root@opm RemoveDBEntriesNew]# sh RemoveDBEntriesNew.sh 192.168.65.41 The device is removed from the DB successfully.Please restart OpManager Server to make the changes effective. I remove a device with RemoveDBEntriesNew.sh but i have the same problem. When i add a new virtual device opmanager show me "Device already present in the System". I dont know what i can do ??? please anyone let me know something.
OpManage Backup/Restore
Where would I find documentation for the database backup/restore utilities?
OpenMQ monitoring?
Folks has anyone successfully setup a monitor for OpenMQ? It's a Message Queue mechanism built in to Glassfish. I've got Glassfish monitors setup and Java Monitors setup but I cannot seem to find a way to monitor OpenMQ itself (I cannot connect with either Glassfish, Java or JMX Monitors).
task id and how to view it in support center plus
I would like to know how to use task id in our support center plus. If a task will be added to a request, can I search for that task via it's id?
Can't get scheduled tasks to run?
Maybe I don't understand the time zone setup (which IMO is a bit bizarre in how you set the time) but even though I have it set so its showing the EDT of a few min ago, the scheduled tasks did not kick off. The only tasks that have run were the ones that ran upon install. There's no indication of an error, there's just nothing happening. In addition the Exchange Report Plus Service, is that actually the agent that gathers info? It's set to automatic but its currently not running, nor does it successfully
SSO no longer working
This has been one headache after another. First SSO worked flawlessly. Then a hotfix came out and SSO is broken. Then another hotfix comes out and SSO is kinda working. Worked with a Tech and got SSO working again, kinda. Now, new hotfix comes out (7610) and SSO is broken once again. What kind of idiots run your QA department? If my company delivered products with as many bugs as you guys do, we'd be out of business. I'm really tired of hotfixes and patches that introduce more bugs than they
Error occured while discovering the ESX. Kindly contact support@opmanager.com
Good morning, Running build 8720, I get the above error message when trying to add and ESX 4.0.0., 261974 using the add host under virtual devices. I am using the root account to connect. Thanks.
error starting pmp after upgrade
Hi, I upgraded to PMP 6.2 an outdated PMP server (Centos 5.3). My problem is that when I start the service I get: ---------------- at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(Unknown Source) at com.mysql.jdbc.ExportControlled.transformSocketToSSLSocket(ExportControlled.java:66) at com.mysql.jdbc.MysqlIO.negotiateSSLConnection(MysqlIO.java:3824) at com.mysql.jdbc.MysqlIO.doHandshake(MysqlIO.java:1222) at com.mysql.jdbc.Connection.createNewIO(Connection.java:2638)
Problem and Change worklog details
Change Work Log Entry: Change ID Subject Change Description Created Time Time Spent in Hrs Cost Entry Description Technician Cost Entry date Category Requester Resolution MY-SQL: SELECT cd.changeid 'Change ID',cd.title 'Subject',cd.description 'Change Description',DATE_FORMAT(FROM_UNIXTIME(cd.createdtime/1000),'%d-%m-%Y %k:%i')'Created Time',ct.timespent/3600000 'Time Spent in Hrs',ct.description 'Cost Entry Description',au.first_name 'Technician',DATE_FORMAT(FROM_UNIXTIME(ct.RECORDEDTIME/1000),'%d-%m-%Y
Solution reports
Category / Topic Subject / Title Contents Created By Created Time Last Modified By Last Modified Time Status MY-SQL: SELECT KB_Topics.TOPICNAME 'Category / Topic',Solution.TITLE 'Subject / Title',Solution.DESCRIPTION 'Contents',Creator.FIRST_NAME 'Created By',DATE_FORMAT(FROM_UNIXTIME(SolutionInfo.CREATEDTIME/1000),'%d-%m-%Y %k:%i') 'Created Time',Updater.FIRST_NAME 'Last Modified By',DATE_FORMAT(FROM_UNIXTIME(SolutionInfo.LASTUPDATEDTIME/1000),'%d-%m-%Y %k:%i') 'Last Modified Time',Sol_StatusDefinition.STATUSNAME
Applications Manager 9.2 released!
Applications Manager release 9.2 is now available for download on our website. The highlights of this release include brand new capabilities such as support for monitoring VMWare, Memcached and PostgreSQL servers as well as enhancements to other features. Here is a quick glance at what version 9.2 offers: Virtualization Monitoring: Out-of-the-box support for monitoring the availability and performance of VMware ESX/ESXi host servers and their guest virtual machine instances. Applications Manager
AppManager Virtualization Plug-in question...
We have recently upgraded to Applications Manager 9.2 and I saw a new monitor type of VMWare ESX/ESXi so I thought I'd point it at our VCenter server and see how it went. It did brilliantly! Except.... I've already got a heap of O/S monitors for many of the virtualized systems and they've now been duplicated by the VMWare monitor which is chewing up my license count... However, if I remove the O/S monitor then I don't get the link from the other monitors back (eg. the MySQL or Apache monitor back
Privileges to monitor active directory
How can I monitor Active directory without giving domain admins privileges to the application manager user? else How can monitor any machine without using an administrator account? Thanks in advance Carlos J.
email profile association
Hi, I know an email profile can be associated with the "associate" button. However, now i do have 2 email profiles which i would like to compare in what they are associated with. How can this be done ? I can't find some button to see associations per email profile ? Neither can i see all associations for 1 email profile in a summary. thanks, Sebas
Registered contact issue
Hi, I set contact auto-addition like this. Then, I sent email request from hotmail account (jeff_a_@hotmail.com). The request was logged and contact was also logged. Then, I tried to register using hotmail account on Customer portal, but I got this message. So, I clicked on "Forgot password" and found this message. These two messages makes me very confused. I looked up the contact from Admin page and I could find it under "All contects". But I could not find it under "Registered Contacts".
Migrate to a new server
I need to migrate my existing installation onto a new server...how do I migrate the settings without having users re-enrolling?
User close their own ticket
A lot of times users will put in a ticket and then figure out the solution for themselves. It would be helpful if they could go to the resolution tab of the ticket and close it themselves. I would say they should be able to change the status to completed, add text and save the ticket, but not save as solution.
New Request TO & CC
Dear All, How to insert the CC or BCC email ID's in Main Request page or support Rep so that new request will be sent to both CC,and BCC because at the moment the request only sent to TO IDs, we need to configure CC & BCC IDs field as well. Saeed Ahmed.
NFA not listen on TCPv4 address
Hi All! I upgraded NFA from version 7002 to 8500 on RHEL 5.4. After upgrade NFA no listen on TCPv4 address. Only on TCPv6: [admin@ocean ~/]$ netstat -na | grep 9996 udp 0 0 :::9996 :::* Whats wrong? How I can fix this?
TicketOwner?
In SLAs there is a TicketOwner$ option, is that the requester or the technician?
Cannot Create SAP CCMS Monitor in Appmanager
Hi, Have successfully added monitor for an SAP Server , however, when I try to add a monitor for SAP CCMS, I revieve a popup which should include a list of CCMS choices, however it is empty. ALL prerequisites for the SAP monitor have been met (SAP Java connector, etc ) and we are licensed for the SAP monitor. Tim
Can't deactivate Categories in SD Configuration Wizard
I am trying to deactivate categories in Sd but not delete them. I was previously able to do this but can't now. i am currently on SD version 7608. Is this changed from 7600?
V8 Beta Template Question
Hi All, I'm currently trialling the new V8 beta which seems to be really good. However, I'm trying to find a way to change the SLA violation templates and after much searching, I can't seem to track them down. Can someone point me in the right direction? Thanks a lot, Scravid.
Product associate to a Group
In our company the Products are associated to a specific Group, but I didn´t find a way to configure it in SC+. So i would like to suggest this process. A configuration to set that a specific product is associate with a exclusive group ou for all groups. Because sometimes we need to change the Group and the Product associated to that request. If the user forget to change the Product it will be use to proceed with the Group that this Product is not supported. Am i clear ? Best Regards, Kyner
Font changes per row in OpUtils 5.8
In tables that list computers and users, I notice the font changes between a serif and a sans-serif font. Is this by design? How can I make the font-style consistent. It's really annoying!
Customize watch and make calculation with OID
Hi there, I´m evaluating OpManager software and I have a few doubts: 1: Can I customize the watch in a device snapshot page with another monitor? 2: In a pre existing device template or in a new one, How can I create a new monitor that allow me make same calculation with the OID? 3: How can I change the OID of a pre existing monitor template? 4: Where are the templates files (in wich folder)? I Can edit them direct? Exemplo for item 2: (.1.3.6.1.2.1.25.2.3.1.4.1*(.1.3.6.1.2.1.25.2.3.1.5.1-.1.3.6.1.2.1.25.2.3.1.6.1))/(1073741824)
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