Ability to add a note to the technician when a request is re-assigned
Can you look to add the ability to add a note to the technician when a request is re-assigned please.
At present you can add a note that is sent to the currently assigned technician, which is great, but when a request needs re-assigning it would be very useful to be able to annotate that re-assignment so the new technician knows why they have been assigned the work for instance.
Ideally the re-assign screen could have an additional text box added below with the option to send the note to the outgoing technician and or the new technician. The text could be preconfigured if required in the templates setup area, especially useful if you always want to tell technicians that work has been moved away from them, when they aren't actively using the workload lists, technicians who have light workload etc
Look forward to seeing this in near future release if possible.
Kind Regards,
Andy
At present you can add a note that is sent to the currently assigned technician, which is great, but when a request needs re-assigning it would be very useful to be able to annotate that re-assignment so the new technician knows why they have been assigned the work for instance.
Ideally the re-assign screen could have an additional text box added below with the option to send the note to the outgoing technician and or the new technician. The text could be preconfigured if required in the templates setup area, especially useful if you always want to tell technicians that work has been moved away from them, when they aren't actively using the workload lists, technicians who have light workload etc
Look forward to seeing this in near future release if possible.
Kind Regards,
Andy