Canned Responses
Hi,
I am trying to create a Canned Response with the script below:
===================================================================================
<STYLE TYPE="TEXT/CSS">
<!--
.COMPANY {
FONT-FAMILY: "VERDANA";
FONT-SIZE: 14;
FONT-WEIGHT: BOLDER;
TEXT-ALIGN: CENTER;
}
.TITLE {
FONT-FAMILY: "VERDANA";
FONT-SIZE: 12;
FONT-WEIGHT: BOLDER;
TEXT-ALIGN: CENTER;
TEXT-STYLE: ITALIC;
}
.NORMAL {
FONT-FAMILY: "VERDANA";
FONT-SIZE: 10;
}
.NORMALREF {
FONT-FAMILY: "VERDANA";
FONT-SIZE: 10;
FONT-WEIGHT: BOLDER;
}
.NORMALDET {
FONT-FAMILY: "VERDANA";
FONT-SIZE: 10;
TEXT-ALIGN: CENTER;
}
.SHADOW {
WIDTH: 500PX;
MARGIN: 2PX 8PX 8PX 2PX;
BACKGROUND: #CDC9C9;
}
.INNER {
WIDTH: 500PX;
POSITION: RELATIVE;
BOTTOM: 6PX;
RIGHT: 6PX;
BACKGROUND: #DBDBDB;
}
.SHADOW2 {
WIDTH: 450PX;
MARGIN: 2PX 8PX 8PX 2PX;
BACKGROUND: #0147FA;
}
.INNER2 {
WIDTH: 450PX;
POSITION: RELATIVE;
BOTTOM: 6PX;
RIGHT: 6PX;
BACKGROUND: #DBDBDB;
}
-->
</STYLE>
<P CLASS="NORMAL">Prezado(a) $ContactName,<BR><P CLASS="NORMAL">Seguem abaixo os detalhes do atendimento prestado e finalizado em:<BR>
<BR>
<CENTER>
<DIV CLASS="SHADOW">
<TABLE CLASS="INNER">
<TR>
<TD CLASS="COMPANY" COLSPAN="5">$AccountName</TD>
</TR>
</TABLE>
</DIV>
<BR>
<DIV CLASS="SHADOW2">
<TABLE CLASS="INNER2">
<TR>
<TD CLASS="TITLE" COLSPAN="4"><B><U>Dados do Atendimento</B></U></TD>
</TR>
<TR>
<TD CLASS="NORMALREF" COLSPAN="1"><B>Nº da Requisição:</B></TD>
<TD CLASS="NORMALDET" COLSPAN="3">$RequestId</TD>
</TR>
<TR>
<TD CLASS="NORMALREF" COLSPAN="1"><B>Data de Abertura:</B></TD>
<TD CLASS="NORMALDET" COLSPAN="3">$CreatedDate</TD>
</TR>
<TR>
<TD CLASS="NORMALREF" COLSPAN="1"><B>Contato:</B></TD>
<TD CLASS="NORMALDET" COLSPAN="3">$ContactName</TD>
</TR>
<TR>
<TD CLASS="NORMALREF" COLSPAN="1"><B>Analista:</B></TD>
<TD CLASS="NORMALDET" COLSPAN="3">$SupportRep</TD>
</TR>
<TR>
<TD CLASS="NORMALREF" COLSPAN="1"><B>Link de Acesso:</B></TD>
<TD CLASS="NORMALDET" COLSPAN="3">$RequestLink</TD>
</TR>
</TABLE>
</DIV>
<BR>
<DIV CLASS="SHADOW2">
<TABLE CLASS="INNER2">
<TD CLASS="TITLE" COLSPAN="5"><B><U>Requisição</B></U></TD>
</TR>
<TR>
<TD CLASS="NORMALDET" COLSPAN="5">$Description</TD>
</TR>
</TABLE>
</DIV>
<BR>
<DIV CLASS="SHADOW2">
<TABLE CLASS="INNER2">
<TR>
<TD CLASS="TITLE" COLSPAN="5"><B><U>Resolução</B></U></TD>
</TR>
<TR>
<TD CLASS="NORMALDET" COLSPAN="5">$Resolution</TD>
</TR>
</TABLE>
</DIV>
</CENTER>
<P CLASS="NORMAL">À disposição para posteriores esclarecimentos,
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When I use the HTML script with the <STYLE> tag it did not work. Somebody could help me ?
Daniel Idalgo de Sousa