Resolution Type
Would be great if when We write the resolution We could select a Resolution Type.
With this We could search for Request with the same Resolution Type and see if our Customer needs something more than a simple Support.
Let´s me explain:
A Customer was 30 Solved Request in one month:
- 25 with the Resolution Type like "Traning"
- 5 with the Resolution Type like "System Error"
With this status we could ask to that customer we needs a Training on their local place, because we was a lot of request if the same problem.
Best Regards,
Daniel Idalgo de Sousa
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