CTI - click to dial failed
Hello,
I'm currently testing click-to-dial (next part will be incoming pop-up). I'm using CTI on ManageEngine SupportCenter plus 7.6.0 (trial version). I have the user "Administrator" with the (monitored) extension 3001 trying to dial a contact with the number 3002. The extension 3001 doesn't ring and i get on screen the message "Not able to complete the call".
Following now is the asterisk manager log. I see there that the user "manager" connects to asterisk, tries to see some information, logges off and then tries to dial. Of course, asterisk doesn't allow dialing without authentication.
Is there any workaround for this?
Thank you,
root@ubuntu:~# ngrep -s 1500 port 5038 -T
interface: eth0 ([*removed*]/255.255.255.240)
filter: (ip or ip6) and ( port 5038 )
###
T +29.059254 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000243 [*removed*]:5038 -> [*removed*]:49277 [AP]
Asterisk Call Manager/1.1..
#
T +0.001398 [*removed*]:49277 -> [*removed*]:5038 [AP]
action: Challenge..actionid: 25618534_0#..authtype: MD5....
##
T +0.000085 [*removed*]:5038 -> [*removed*]:49277 [AP]
Response: Success..
#
T +0.000015 [*removed*]:5038 -> [*removed*]:49277 [AP]
ActionID: 25618534_0#..
#
T +0.000014 [*removed*]:5038 -> [*removed*]:49277 [AP]
Challenge: 330389320....
#
T +0.000298 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000682 [*removed*]:49277 -> [*removed*]:5038 [AP]
action: Login..actionid: 25618534_1#..key: 45e10a6dd1f4ad3d11cbe7582edad60b..authtype: MD5..username: manager....
#
T +0.000074 [*removed*]:5038 -> [*removed*]:49277 [AP]
Response: Success..
#
T +0.000014 [*removed*]:5038 -> [*removed*]:49277 [AP]
ActionID: 25618534_1#..
#
T +0.000013 [*removed*]:5038 -> [*removed*]:49277 [AP]
Message: Authentication accepted....
#
T +0.000320 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000368 [*removed*]:49277 -> [*removed*]:5038 [AP]
action: Command..actionid: 25618534_2#..command: show version files pbx.c....
#
T +0.000109 [*removed*]:5038 -> [*removed*]:49277 [AP]
Response: Follows..Privilege: Command..
#
T +0.000015 [*removed*]:5038 -> [*removed*]:49277 [AP]
ActionID: 25618534_2#..
#
T +0.000342 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000694 [*removed*]:5038 -> [*removed*]:49277 [AP]
No such command 'show version files pbx.c' (type 'core show help show version' for other possible commands).
#
T +0.000079 [*removed*]:5038 -> [*removed*]:49277 [AP]
--END COMMAND--....
#
T +0.000347 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.513059 [*removed*]:49277 -> [*removed*]:5038 [AP]
action: Command..actionid: 25618534_3#..command: show version files pbx.c....
#
T +0.000452 [*removed*]:5038 -> [*removed*]:49277 [AP]
Response: Follows..Privilege: Command..
#
T +0.000020 [*removed*]:5038 -> [*removed*]:49277 [AP]
ActionID: 25618534_3#..
#
T +0.000099 [*removed*]:5038 -> [*removed*]:49277 [AP]
No such command 'show version files pbx.c' (type 'core show help show version' for other possible commands).
#
T +0.000307 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000015 [*removed*]:5038 -> [*removed*]:49277 [AP]
--END COMMAND--....
#
T +0.000523 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.513508 [*removed*]:49277 -> [*removed*]:5038 [AP]
action: Command..actionid: 25618534_4#..command: show version files pbx.c....
#
T +0.000076 [*removed*]:5038 -> [*removed*]:49277 [AP]
Response: Follows..Privilege: Command..
#
T +0.000015 [*removed*]:5038 -> [*removed*]:49277 [AP]
ActionID: 25618534_4#..
#
T +0.000088 [*removed*]:5038 -> [*removed*]:49277 [AP]
No such command 'show version files pbx.c' (type 'core show help show version' for other possible commands).
#
T +0.000231 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000012 [*removed*]:5038 -> [*removed*]:49277 [AP]
--END COMMAND--....
#
T +0.000396 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.514049 [*removed*]:49277 -> [*removed*]:5038 [AP]
action: Command..actionid: 25618534_5#..command: show version files pbx.c....
#
T +0.000078 [*removed*]:5038 -> [*removed*]:49277 [AP]
Response: Follows..Privilege: Command..
#
T +0.000015 [*removed*]:5038 -> [*removed*]:49277 [AP]
ActionID: 25618534_5#..
#
T +0.000086 [*removed*]:5038 -> [*removed*]:49277 [AP]
No such command 'show version files pbx.c' (type 'core show help show version' for other possible commands).
#
T +0.000232 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000013 [*removed*]:5038 -> [*removed*]:49277 [AP]
--END COMMAND--....
#
T +0.000404 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.514201 [*removed*]:49277 -> [*removed*]:5038 [AP]
action: Command..actionid: 25618534_6#..command: sip show user 3001....
#
T +0.000076 [*removed*]:5038 -> [*removed*]:49277 [AP]
Response: Follows..Privilege: Command..
#
T +0.000015 [*removed*]:5038 -> [*removed*]:49277 [AP]
ActionID: 25618534_6#..
#
T +0.000224 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000055 [*removed*]:5038 -> [*removed*]:49277 [AP]
.. * Name : 3001. Secret : <Set>. MD5Secret : <Not set>. Context : default. Language : . AMA fl
ags : Unknown. Transfer mode: open. MaxCallBR : 384 kbps. CallingPres : Presentation Allowed, Not Screened. Call l
imit : 0. Callgroup : 1. Pickupgroup : . Callerid : "" <>. ACL : No. Sess-Timers : Accept. Sess-Ref
resh : uas. Sess-Expires : 1800 secs. Sess-Min-SE : 90 secs. Codec Order : (none). Auto-Framing: No ..
#
T +0.000050 [*removed*]:5038 -> [*removed*]:49277 [AP]
--END COMMAND--....
#
T +0.000305 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000364 [*removed*]:49277 -> [*removed*]:5038 [AP]
action: Logoff..actionid: 25618534_7#....
#
T +0.000037 [*removed*]:5038 -> [*removed*]:49277 [AP]
Response: Goodbye..
#
T +0.000014 [*removed*]:5038 -> [*removed*]:49277 [AP]
ActionID: 25618534_7#..
#
T +0.000012 [*removed*]:5038 -> [*removed*]:49277 [AP]
Message: Thanks for all the fish.....
##
T +0.000348 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000203 [*removed*]:49277 -> [*removed*]:5038 [A]
......
#
T +0.000420 [*removed*]:49277 -> [*removed*]:5038 [AF]
......
##
T +0.000767 [*removed*]:49269 -> [*removed*]:5038 [AP]
action: Originate..actionid: 4690700_16#..timeout: 30000..exten: 3002..async: true..callerid: "3001" <3001>..context: default
..priority: 1..channel: SIP/3001....
#
T +0.000055 [*removed*]:5038 -> [*removed*]:49269 [AP]
Response: Error..
#
T +0.000017 [*removed*]:5038 -> [*removed*]:49269 [AP]
ActionID: 4690700_16#..
#
T +0.000012 [*removed*]:5038 -> [*removed*]:49269 [AP]
Message: Permission denied....
#
T +0.000328 [*removed*]:49269 -> [*removed*]:5038 [A]
......
#
T +0.199187 [*removed*]:49269 -> [*removed*]:5038 [A]
......