Hello,

i have special SLAs with different resonse times and different resolve times. But I can not find a possibility to define them in SupportCenterPlus.

For example:

- Operational Hours

general operational hours are from Monday to Friday from 8am to 6pm.

- SLA:

is from Monday to Friday from 9am to 5pm - with 1 hour response time and 2 hours resolve time

the rest of the time (5pm to 9am, Weekend and Holiday) we have 2 hours response time and 5 hours resolve time.

Is there a way to display this data correctly? So that I can also activate escaltion-management and run correct reports.

TX and best regards

Martin