Hi!
Before creating a new topic with the same question, I did a search on the issue I have
https://forums.manageengine.com/topic/operational-hours
https://forums.manageengine.com/topic/variable-operational-hours-on-working-days
https://forums.manageengine.com/topic/different-hours-for-saturday
https://forums.manageengine.com/topic/work-with-two-different-operational-hours
https://forums.manageengine.com/topic/variable-operational-hours-for-weekend-help-desk-working-days
https://forums.manageengine.com/topic/variable-operational-hours-for-help-desk-during-weekend-work-days
All these people are asking about the ability to have different work hours on different days of the week.
I am curious about this feature cause it's very necessary. Some of these requests listed date back from 2006.
I also did a search on the Feature IDs provided on those topics and I could not find any of them.
Overnight and extra work hours (off the schedule) should be charged differently, by day of the week and by site as well.
Can we have this added to the roadmap of upcoming features?