Hi All,

 

we have some troubles with merged request:

 

if you merge two requests the oldest request no. will be used, ok so far ....

 

but if the customer asks for questions for the merged request (that with the higher no.) you will not find this request any more ....

 

so, how do you search for those (merged) request, when you do not know the older request no. ????

 

you will not find this request any more ......

 

 

Any ideas or solutions to fix this situatiion ?

 

 

Regards,

Robert Weitersberger