Cost per hour based on Account rather than Technician
Hi, Our chargeable hourly rate is determined by the client (Account) rather than the techician performing the work. Is this supported? Thanks, Michael.
report: only summary or details problem
when i create a report, i can select "summary and details" or "only summary" that the reports are equal. i user 6.2 version
VMWare Host Icon?
Ok so one of my ESX hosts has a yellow exclaimation icon but there are no alerts or anything pointing out what exactly the problem is. Has anyone experienced this and what did you do about it? 2nd question simply revolves around VSphere 4 and distributed vswitches. Can opManager monitor the distributed switches or just the local switches? Is it something that is going to be coming down the line? My distributed switches are pretty important in my infrastructure. Thanks for any help. Adam
Missing attached file
I have found a very big problem. I start to write a reply to an issue and after a few minutes a draft will be created automatically, good. But if I attach a file before the draft is saved/created, then when I send the reply there is no file. I can see the text of the attachment but when i try to open it it says, no file found.
upgrade problem network views lost
We have upgraded opmanager from build 8030 to SP7 8720 and hotfix 8721. After the upgrade the map -> network view -> are lost. Only this text is there: No Network has been added. We have tried to rediscover a network but it is not added to the network view. How can we fix this
Limit SMS on Opmanager !
Dear support , I was test send SMS by OpManager , i wan't limit send sms ( if a lot of device is down or device up / down a lot of at same time ) like funtion ELA Configurations of Eventlog Thanks !
Error on Exchange Server when fetching mail
We get an error on our exchange server when ServiceDesk Plus fetches mails from it. We get the message below: Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0 Logon account: <username> Source Workstation: <ECHXSERVER> Error Code: 0xC0000064 Please note that the mail fetching works fine aside from this error message on the Exchange server
Problem with Business Rules
So I set up a simple business rule where it should react on an email from myself. And then send me an email notification. I send an email to the service desk, I see a BusinessRule_EMail_2114_NOTIFICATION in the system log. But I don't get the email, I do get all the other associated emails with the creation of a new ticket. It also doesn't do the category move requested in the rule. We are on 8.0.0 Build 8004 Any help getting this working ?
Workstation scan fails.
The error message is: FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation. I've updated to the latest version 8.0.0 Build 8004 It only happens on our computers running Windows 7 64bit. Workstation scan works OK on computers running Win7 32bit, Win Vista or WinXP. The firewall is disabled on the workstations. I've tried the solutions on these pages. - http://forums.manageengine.com/topic/dcom-message-when-scanning-workstation - http://www.manageengine.com/products/service-desk/help/adminguide/introduction/troubleshooting.html
Technician missing under Requests by Technician field
I created a new user about a week ago on SDP v8, however he does not appear under Requests by Technician via the Dashboard menu.
Fortigate and Netflow interface statistics do not match
We are running version 8.6 of Netflow Analyzer and collecting data from a Fortigate 310B using sflow. When I verify the LAN interface statistics (14h30) directly on the Fortigate, it shows the interface at approximately 35Mbps. When I verify Netflow Analyzer for the same period, it shows 200 Kbps. Fortigate 310B is running V4.0 build 0291 Thanks,
Scanning Printers with SDP 8.0
Three issues: 1. If i do a network scan using local credentials with username blank and password blank (HP printers dont have password set), none of the printers get scanned properly. 2. I can scan printers individually by hitting the scan now button in the Assets > Printers view. This succesfully discovers and creates a new printer asset by specifying the printer IP, local credentials and telnet. However when I go to update the asset by clicking into it and hitting scan now i get the message "FAILURE
split to new request goes overdue
just wanted to knwo if anyone has a solution for it. if i have a request and the end user replies to that request that has to go as a separate request, usu i split the conversation as a new request. then the new request created shows as overdue although the original request is not overdue, even the due by date is still far ahead. y does it happen?
Delete backups
Good day, Is there any plan to create a feature where the software automatically deletes backup files older than a specified number of days?
Update 7700 fails for MSSQL users - Cannot drop the index ‘WorkOrder.WorkOrder_IDX6’
Just in case anyone else gets this (or a similar) problem, during our test upgrade to v7700 we found that the upgrade failed when trying to drop a table index which wasn't present. The full error message was: Cannot drop the index ‘WorkOrder.WorkOrder_IDX6’, because it does not exist or you do not have permission. Following investigation from the SC+ Support and Development teams it was determined that this is a problem which can affect some MSSQL users. A patch has been produced, v7701, which has
Network map with Extreme and Juniper
Hi, I installed the latest OPM 8721 for a customer. He has Extreme switches and Cisco Access Point. Is it possible to discover the network topology as the software can do with Cisco? I added an Extreme and one Cisco AP I am sure is connected to the same switch. When I try to configure the Network map it shows an error. I don't remind which one I believe something like "I don't find switch information" or something like that. At the end I would like to know if the Network discovery is compatible with
HotFix 8721 for Service pack 8.7 is Released.
Hi, Its our pleasure to announce the release of HotFix 8721 for SP 8.7. Though it got delayed due to some unavoidable reasons, it has got fixes for many reported problems with few enhancements too. Here is the detailed list. Feature Enhancements: The Downtime Scheduler now has an option to schedule a downtime on a monthly basis Monitoring of Exchange 2010 is now supported The notification criteria for the Printer and UPS includes variables like paper jam, low toner, low battery etc. The threshold
Disabling "Test Mail from Application Manager" email
Hi, I have keep receiving "Test Mail from Applications Manager" every something minutes. How can I disable or change its setting? Thank you.
Bad attachment
Hi, In the SD+ (ver.7009 or 7011) installed on Windows 2003 with MSSQL-2005 there is a problem. When sending reply with attachment, client receives it without attachment. We ran an experiment and found out the following: If format is set to RTF(HTML) in notification rules setup then any email goes to client without attachments in mail, for example: we send mail from public e-mail server using SD+ then after some time we checked this mail via web interface of the mailserver and there was no attachment
Select a greyed out Custom event
In the past I have added a custom event in OP manager. After a while there was no need for this monitoring anymore so I deleted this event in the events screen. Time goes by and now I need to monitor this events again. I see the Event log in my screen but when I select it I get the message "Eventlog file already exists". How can I get this eventlog monitored again? I've added some screenshots
User credentials for local connections
Hi all, I have some windows-devices in my OPManager. I have a special Domain-Admin account that is used for WMI-scanning suing a special Windows credential. When I assign the credentials to a windows server and test it, I get the following erroro message: 80041064 - User credentials cannot be used for local connections. Refer Troubleshooting Tips The Troubleshooting tips state that I want to use the credentials to connect to the server on which OPManager is running. This is definitly NOT the case.
Service Catalog
Hi Karups, Thanks for your reply. I have few more questions to ask 1.I need one feature that the requester should only be able to view service catalog or Request tab but not both. 2.As soon as request is raised in Service catalog the SLA starts but the SLA should start only after all the approval of all the approvals or else the SLA gets violated. 3.Can we maintain a hierarchy of approvals. Below is the scenario of the same. Suppose i have raised one request and it should go for an approval
Resolution Template
It would be really nice that if we use a resolution template that SDP will automatically change the status. I'm not sure how others use this, but there has never been a time where we use a Resolution Template where we don't change the incident from an open type status to a closed status. We use "completed" but I'm sure others might use resolved. We don't ever however have it "open", then put in a resolution and let the ticket stay "open".
Issue with replies opening a new ticket
we are having an issue since upgrading to version 8. We have all the latest service packs now loaded. Whenever we reply to a request for more information the user replies to the email they get, instead of it going into the conversation of the already open ticket, it creates a new ticket with their reply. This was working completely fine before the upgrade any ideas? PLease help Version 8.0.0 , Sp 8003
Incomplete picklist in custom view
We created a additional request field type picklist named "Owner" with 65 items. When we create a request this field is correct usable. But when we want to make a custom view in our request and we want to select on this "Owner" field there are only 23 items selectable. We are using 8004. Best regards, Mark Flothmann Custom view selection : Request view :
500 Result limit for account searches?
When we do a search for accounts, it is limited to 500 results returned, even though we have accounts that meet the search criteria totalling in the 700's Is there a way to increase this result limit?
Cost details
After updating Servicedesk Plus to version 8 to following problem began to occur. A few times a day the cost details vanish into ... I don't know what is happening but it looks like a bug to me
Can't access after restore database
i move ServiceDesk Plus | 7.6.0 to onther server and i have bauckup when i install ServiceDesk Plus | 7.6.0 in new server and restore the backup and run i face problem in login screen becuse i can't see domin combobox to select my domin note: in old server i configer it to integrated with Active director
Downtime scheduler for monitor group
Hi I have assigned a weekly downtime schedule to a monitor group. When I view the Availability Tab for Monitor Groups (Availability History) the downtime period is green (meaning UP), but when I drill down to the specific Monitor Group's Availability Tab the 3 associated monitors show purple (for Maintenance) ! ! Is it "working as designed" ? Is there a way to get the Monitor Group to be purple during downtime schedules ? I would like it to work the other way around - like: monitor group = purple,
Problem with Opmanager 8052
Hi. I have installed OpManager 8052, premium edition running on a PC with a processor with 2 cores, 4 GB of RAM and Windows 2008 R2 Standard. The database is mysql and contains 980 devices with 4900 interfaces. Once a week the service stops and backup is done the same with the graphical tool (Data Maintenance) For some time, I have the following problem: start the service after trying to enter OpManager I get the following message: "Error downloading client files from BE" Looking at the logs: stderrxxxx.log
Scheduled Reports based on Timeframe
Hi, Is there a way to generate scheduled reports (with accompanying automated mailout) that concatenate data based on a specific timeframe? for example - we wish to have a weekly report of server uptime, router uptime, alerts, etc over that 7 day period - but only those that occurred between the hours of 8am and 9pm in that seven day period. Essentially, we wish to create a framework for SLA.
"patches" directory
Hi, i'm trying the Desktop Central software in a test enviroment. I've deployed remotly the agent on a Windows7 and on a WinXp machines, after i created an "install patches" jobs, no patches were deployed in the clients, after inspecting the logs i discovered that the agent was trying to download the patches in a "patches" directory, under the agent installation tree, that was not present. I then manually created the directory, rebooted both clients and the patches started to be deployed. I plan
Unable to fetch Asset Details from ServiceDeskPlus
Hi Initially I have been using Trial version of ServiceDesk Plus 7 and I uninstalled it from my system. So whenever I try to update "Asset Details" in OPManager, it gives me the following error: Unable to fetch Asset Details from ServiceDeskPlus. Possible Reasons Check whether the device is added in ServiceDeskPlus Check whether the ServiceDeskPlus Server is running Can you please let me know what configuration I need to do in order to update the asset details even I am not using ServiceDesk Plus
When adding server using WMI, 4 monitoring instances show up on our server "map" list form.
I recently turned on our WMI credentials in the opmanager and re-added our servers to receive better performance monitors such as cpu utililzation and memory usage. By doing this, there were 4 instances of the same server in the list. I tried a different server on a different IP and had the same results. If anyone has an idea as to what is going on...please help. Thanks, Justin Rome
last user to access mailbox
is there a report i can run that will show if a specified user has recently accessed any mailbox? i know i can run reports to show permissions but i need to find out within the last 7 days if a particular user has accessed other resource mail accounts
How to add AD users ?
How to add AD users ?
Modify Date Ordered on PO
I'm trying enter several years worth of data, but the Date Ordered field is completely useless to me at this point. It appears it is currently a hard-coded date based upon when the PO was created, not actually ordered. I'd like to be able to change the Date Ordered field on a Purchase Order. Is there a way to do so and if so, how? If not, could we get this implemented?
Update Manager Field : Self-Service Portal
Hi, I Validate the Manager Field to update the User AD profil but under Self-Service Portal it still ingray and users can't modify them... Did I miss anything ?
Mobile Client for SCP
Will there be a mobile client for SCP as there is with service desk?
Difference between Resolved and Closed status?
I'd love to understand the difference between the default statuses of Resolved and Closed for Requests. From what I can determine, Resolved seems to be waiting for something, whereas Closed is a truly closed ticket. Thanks!
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