Custome Report to include notes/ work log text
Hello, I would like to know how i can include the text in the notes/ work log section of a ticket in a customer report. Any help is appreciated . . . Thank you, Kenn Smith
Notification Profiles
The whole notification profile functionality needs a complete re-write. The "profile" should be based around the RULES that are applied to devices and not the MESSAGE that is sent/emailed as is currently the case. For example, I would want to create a profile or template for domain controllers that would monitor particular services and events. I would then save that profile and apply it to all my domain controllers. That RULES profile could then be associated with a message template similar to what
Migration to latest version
We're currently running version 7 of OpManager. We are looking to install the latest version (8.7) on a new machine, migrate over our existing settings to the new machine, and then decommission our old OpManager server. Is it possible to migrate settings?
Can OpManager support monitoring a folder and sending out files present via the notification system?
Can Opmanager be used to monitor a folder for the existence of small text files and then send out each one through its notification system? We have a variety of systems that generate short alarm text files (<200 chars) with a .alm extension that are placed in a known location on a server and then a notification system is needed that monitors this location and sends out any .alm files out to groups of operators via SMS or emails. We would also want to be able to send other extensions or predetermined
Only inbound traffic showing
I'm using pfSense which only shows one interface but includes in- and outbound information for that interface. According to your FAQ I should add another interface which then would report its incoming traffic. But in my case that's not possible. Is there any workaround for that issue?
Service Desk Plus Purchase Order Requester
Hi All, We have been using SD Plus for a number of years now and would like to make the move to using the PO part of the application. I can see where you can make a requester a PO approver however cannot see where a standard requester can actually create a PO. Can this be done or can only a technician only create a PO? Thanks Brett
Increase number of "Request - Additional Fields"
Hi, Can the number of Text Additional Fields be increased from the current limit of 24. We have already used the maximum available to create our custom request templates. Also it would be useful if there was more customisable options available with the request template to create headers and group fields together - similar to the requester details.
Syslog Report Problem
Dear All I have configure my Cisco 2811 router to send syslog messages to my OPM. in live syslog viwer i can see a syslog relating to FAN Failure problem on my router but when using Report==>Syslog Event , no event is shown, do u have any idea about such problem, how can i solve the problem? Regards
about helpdesk requeter queue
i have downloaded the trial for the help desk. i am trying to create a scenario where a requester will not send the request just then. he only wants to save it. can you suggest me a way for that?
Restore Data
Hi There, I have reinstalled my application and trying to restore the data. After I shut support center down, i start the restore and it runs the same line over and over saying... requestScheme is http any idea's
Hotfix 8002 Released
Dear Users, An Hotfix upgrade over 8000 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 8002 (Released on: 8th November, 2010) SD-34203: Duplicate requesters being created when a request is raised through email is fixed. This issue will occur when the case of the E-mail Id changes, irrespective of the number of requesters(Only a part of this issue got addressed 8001. So the issue ID remains the
E-mail technician when a request is appended by reply template
Have these been altered? Before the upgrade to SDP 8.0 when SDP sent out 'request is appended' emails is contained the information that had been added to the request which saves a huge amount of time having to check the tickets each time just to find out there is no action to take. I have had a look at the template and there does not appear to be a way to add the required infomation.... Anyone else noticed this?
Sending a reply fails
We get the following error when we try to reply in a ticket.. Exception while trying to send notification for Request ID : 15905 Mail sending failed.
Monitoring IBM BLADE with OPM 8
Hello, How should i configured OPM to monitor IBM BLADE Center servers from ? Thanks.
Customized Patch Report
Hi There "vulnerable patch scan" I need a customized report that show total number of missing patches for a given group of servers. It should not show all missing "MS Patches" but all missing "Windows Server 2003, Enterprise SP2" patches in a List. So that I see Server1 missing 2 Server2 missing 12... So, I don't see how to use Filters for my own reports! Pat
Scan Solaris with local credentials.
Hi, I'm receiving the following errors while trying to scan a solaris box using local credentials (Root): FAILURE :Problem while scanning Workstation. Please report the problem to the system administrator, with the Error Code - 1,289,236,836,236. Thanks,
Top N Statistics by requester & deptartment
Does anyone know how to generate the "Top-N" report? I tried the built-in and custom query but can't do it. Any comments will be great.. Thanks in advance.
Security Questions Case Sensitive
It appears that the answers to the security questions are case-sensitive. Is there a way around this? I'm finding that people capitalize the answers to some questions but not all and then they can't remember which ones they capitalized. It sure would be easier if case sensitivity wasn't an issue. Thanks in advance!
Local Account Management for Non-Domain Servers
Hi, In evaluating your product, I tried to add a non-domain server to the ADSelfService management. Is this possible? i found only one topic from 2008 I believe that mentioned it was not supported, but intended for future release. Thanks for your time, Toros Asadourian
Please vote for the ability to disallow or notify end users of remote control...
Hello i was told to ask for the feature enhancement to allow users to agree to the remote control session about 146 days ago. right now, 40 people have voted for this feature. I'm thinking advent net needs to see how many of us care about this.... so, i'm asking that end users such as myself please take the time to visit this link from the roadmap site and vote for this feature? even if you dont care about it, it is important (urgent) for me to be able to do this so i can drop my current remote
Couldn't get lock for..
Hi all, Any idea why this happens when trying to restore? C:Program FilesManageEngineOpManager in ackup>RestoreDB.bat BackUp_NOV1_201 0_16_41_44_8721.zip ******************************************************** * Warning!!! Attempting to restore the data !!! * * This will result in loosing your current data!!! * * Press Ctl+c to quit the operation. * ******************************************************** Press any key to continue . . . java.io.IOException: Couldn't
SQL Monitoring in Premium Edition
I am failing to Monitor the SQL Service & parameters with 800410010 Specified Class is InValid Error while adding the SQL Paramters. I have executed wmiadap /f on w2k3 Enterprize Server .The Database in SQL 2008(32 Bit)
Hotfix ( 8001) over SDP 8000 released
Users, Hotfix (8001) over SDP 8000 got released. The issues fixed in the hotfix are : SD-34203: Duplicate requesters being created when a request is raised through email is fixed. When the user's mail id is configured as Example@test.com and when the user send's a mail to SDP with from address as example@test.com, then a new requester will be created instead of using the existing one.This issue will occur for customers who have more than 1000 requesters. SD-34201: In Mssql set up, approvals sent
Hotfix 8002 Released
Dear Users, Hotfix over 8000 has been released. Please refer to the announcement for more details. https://forums.manageengine.com/#Topic/49000004479137 Regards, Srikrishnan ServiceDesk Plus. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Unable to Link Requests
I have been attempting to link a number of requests however I always receive the following error message - HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: 13 com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51) com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
Cannot Act on the Change Manager role
I'm starting the configuration of the Change Management; in the administration -> users -> role management I cannot edit the SDChangeManager role to add some of my user such a Role, since it is not possible to edit such a group, as shown in the attatched file. This way I cannot define which users have the role of Change Manager. Did I miss any previous step, or is ther any config trip? I'm using ManageEngine ServiceDesk Plus 7.6.0 on Windows 2008 R2 with MySQL DB in Italian. Thanks
Report is being generated Message Box
It looks like I have a similar issue with the mysql DB. The report is being generated message box appears but never completes. I will send a diag file for you to look at Thanks Mark
Feature Request
Hi I would like to request for a feature related to the time of password used. 1) The user should have an option to request for certain time, in case, they want to extend, it has to be mentioned. "The said password is set to use for 30 minutes from the time user checks-in, if you want to specify the duration, please specify" This would help the administrator to request an extended time if required. 2) The password manager should have the authority to accept or limit the time to default 30 minutes,
Opmanager 6.0 Java Problem
Dear Support we use opamanger v6.0 for a while. there are more than 250 cisco devices to monitor under OP v6.0 with last patch. We are running on window 2003 with 8 GB RAM. We try to run MapMaker for about 30 business view, the screen just hang and we have to STOP/Restart OP services everytime ? The Java.exe just running about 120MB of memory. How could I fix the problem: 1. We are running IE6 & IE 7 with same problem. 2. We are running on HP DL380 Server with only 32 MB video memory, Is that goging
Error Editing Technicians
Please see attached. This error always happen when trying to edit a user in vain, Version 8.0 with new patch added. Problem existed even before patch was added. Regards Elvis Serret Central Bank of Seychelles
Disable the Supportview for Technicans
Hi all, is there a possibility to disable the support view for technicans? I just want the administrator to use the Support but not our technicans. Best regards Thomas
Send CAB notification to specific members
Currently when the "Send for Recommendation" button is clicked in a change, an email is created with all of the CAB members pre-populated. However, if you add a new CAB member after this initial notification is sent, there is no way to send a notification to that one person - everyone has to be notified a second time. It would be nice to have checkboxes next to the CAB members (checked by default) to indicate who to send the message to, or some similar feature so that the recipient list can be customized.
Permissions for Adding Passwords to Resource Groups
Is it possible for somone with modify access to a resouce group to add passwords? I'd prefer not to give somone manage access.
Is the 95 percentile bandwidth report accurate if it does not take into consideration the traffic is being tagged and manipulated with COS?
Is the 95 percentile bandwidth report accurate if it does not take into consideration the traffic is being tagged and manipulated with COS? We have 4 COS queues.
Closing request - Product field
Is there a way to require the product field to be filled in before closing a request? I don't see the product field in the request closing rules. Thanks Klaus
Problem with licensed upgrade
Currently, I'm using Netflow analyzer with single installation license fee for 100 interface pack. If I would like to upgrade licensed to 250 interfaces. Do I neet to buy the addition pack with 50 interface + another pack with 100 interface ?
Error on log when adding a new server to OpManager
It sayd "Added" but it doens´t show as a "server" and on the logs I have 18:17:41:396 PM com.adventnet.persistence.DataAccessException: [MANAGEDOBJECTID] Exception occured while inserting rows 18:17:41:396 PM at com.adventnet.persistence.DataAccess.createDataAccessException(DataAccess.java:2228) 18:17:41:396 PM at com.adventnet.persistence.DataAccess.insertRows(DataAccess.java:1874) 18:17:41:396 PM at com.adventnet.persistence.DataAccess.add(DataAccess.java:200) 18:17:41:396 PM at com.adventnet.me.opmanager.server.util.MODBUtil.addMODetails(MODBUtil.java:50)
SupportCenter Plus and ServiceDesk Plus
We currently have an actively used installation of ServiceDesk Plus. Several non-IT functions are piggy-backing on the tool for tracking their issues, however, this isn't the best model for them. We are evaluating SupportCenter Plus for use by the non-IT functions. I'd love to know if there is integration between the two tools. Is it possible to send a ticket from one system to the other? What about with FacilitiesDesk? Does it integrate with SupportCenter Plus? Thanks.
Netscreen unnumbered Interfaces not shown.
Hi All, Hope someone can help me with the following problem; We have a variety of netscreen devices (5GT, ssg5, ssg20, ssg140's) annd setup as static route based site-to-site vpns. All VPN's are bound to independent unnumbered tunnel interfaces I can add the devices to OpManager perfectly and it gives me a nice tx rx overview of the physical interfaces. Unfortunately I couldnt figure out how to add the tunnel interfaces of each device in the "interface box" of the device "snapshot". By browsing through
Alert when Opmanager loses connectivity
Hello, Running Opmgr 8721. I saw this alert from last night: NULL OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established. Can you have Opmanager send an email alert once it regains network connectivity? This would be very helpful. Thanks.
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