we are having an issue since upgrading to version 8.  We have all the latest service packs now loaded.  Whenever we reply to a request for more information the user replies to the email they get, instead of it going into the conversation of the already open ticket, it creates a new ticket with their reply.  This was working completely fine before the upgrade

 

any ideas?

 

 PLease help

 

Version 8.0.0 , Sp 8003