The error message is:

FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation.

I've updated to the latest version  8.0.0 Build 8004

It only happens on our computers running Windows 7 64bit. Workstation scan works OK on computers running Win7 32bit, Win Vista or WinXP.

The firewall is disabled on the workstations.

I've tried the solutions on these pages.

- http://forums.manageengine.com/topic/dcom-message-when-scanning-workstation

- http://www.manageengine.com/products/service-desk/help/adminguide/introduction/troubleshooting.html

Is there anything else i can check?

Let me know if i should provide any other information.

Thanks,

Anthony