Resolution Template
It would be really nice that if we use a resolution template that SDP will automatically change the status. I'm not sure how others use this, but there has never been a time where we use a Resolution Template where we don't change the incident from an open type status to a closed status. We use "completed" but I'm sure others might use resolved. We don't ever however have it "open", then put in a resolution and let the ticket stay "open".