Hi Karups,

Thanks for your reply. I have few more questions to ask

 

1.I need one feature that the requester should only be able to view service catalog or Request tab but not both.

2.As soon as request is raised in Service catalog the SLA starts but the SLA should start only after all the approval of all the approvals or else the SLA gets violated.

 

3.Can we maintain a hierarchy of approvals. Below is the scenario of the same.

 

 Suppose i have raised one request and it should go for an approval to my Reporting Manager and once he approves it then it should automatically  go to my departmental head, i dont want the approval mail to be generated to both of them simultaneously, it should go in a hierarchical order.

Thanks,
Amandeep S. Deol