Feature request in Reporting
I would like to have the option to save a report even though it's not functioning correctly. Currently you can only save a report after running it. I have been working on a report that wasn't functioning correctly and had to copy the query into notepad to save it or start from scratch each morning when I had to log into SDP. It would save a lot of time if "in progress" reports could be saved. As the tool administrator, I am likely to be asked to created a lot of custom reports and may not be able
Service Catalog Approvals
Hi... We are evaluating Servicedesk plus enterprise edition. We have integarded servicedesk plus with Active Directory and also imported some additional fileds also like Project manager. As per organisation process the approver should be a project manager we can configure this in service catalog but when project manager is changed in Active Directory then it should be change automatically in service catalog and also user should get a acknowledgement mail your request is send for approval.Does this
MySQL error
We have recently started to get the following error on our Webserver which has SDP installed and MySQL. Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. We are running v8.0 Build 8022 of SDP.
Can I pre-install remote control agent service on PCs ?
Hi there, I was wondering if there is a way to pre-configure or install remote control agent service on a PC in a deployment stage so that we wont need to wait long for the installation process when we use Remote Control in Asset management in Service Desk Plus. I tried to use the file "agent.exe" that is being copied automatically on C:\ when the remote control is initiated but it didn't work. I installed it as a normal application but then when I tried to use remote control it started the whole
Data Migration SDP
Dear Support We have a customer that use Service Desk Plus, but now they want to use Customer Support or Heldesk for MSP, so is there a way to migrate the data from SDP( indicents, users, etc..) to Customer Support or Helpdesk for MSP. Thanks for the Help!!
Custom WMI CPU Monitor
I've done this in the past without difficulty, but for some reason cannot get this to work now. I'm adding a custom WMI CPU monitor so I can have a 2nd threshold/condition on a device, and following the instructions per http://support.opmanager.com/sd/AddSolution.sd?solID=25802. I've added (copied from the default "CPU Utilization" Category) the below to my hostresource.xml file under the <POLL ID="Windows 2008 R2" section <CATEGORY ID="CPUCriticalUsage" command="cpu.vbs" description="Percentage
Service Desk Plus Performance Issues
We are new users to SDP, and are pretty happy with it overall, however we have noticed a few places where the system seems to take longer than normal (20 to 25 seconds) to respond, when a new incident is being saved, when closing a incident and when assigning techs and groups. The db is a MSSQL 2008 r2 in a cluster with 32gb of ram and dual quad core procs. The front end server is running in a VM, with 6gb of ram on a Cisco UCS host with dual 6 core procs. Any thoughts on how to speed these processes
log file format, batched execution
Hello, we would like to analyze the log file written by our applications. These log files have an own format. Is it possible to extend the log file formats supported by EventLog Analyzer by ourselves? Is it possible with EventLog Analyzer to process multiple log files located on different machines in a kind of batch mode? Best regards Armin Noll
8022 Hotfix Released over ServiceDesk Plus 8000
Dear Users, Hotfix over 8000 ( 8022 ) released. And you can refer to the details from the below announcement link for more details. https://forums.manageengine.com/topic/8022-hotfix-released Regards, Srikrishnan ServiceDesk Plus.
8022 Hotfix Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been addressed in this hotfix. http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Request SD-43214 : The description field during
ELA - General information
Dear All, I am evaluating Eventlog Analzer 7. I have added a new host (Windows 2003 with SQL server). I have noticed that ELA records only new events. Is there a way to configure ELA to records all events from the host? In order to get older events from the host, I an tried to import an evt log file. But I got the following error message : Could not find the message file for the following event sources: SQLSERVERAGENT; MSSQLSERVER; SQLISPackage; GVGazTest; GVGazDev; SQLISService; MSFTESQL;
Eventlog Analyzer 7 won't start as a service
When I start Eventlog Analyser with run.sh the application starts fine and I am able to access the portal. When I try to start as a service I get this: [root@slmprdc01 bin]# /etc/init.d/eventloganalyzer start /etc/init.d/eventloganalyzer: /opt/ManageEngine/EventLog/bin/wrapper: /lib/ld-linux.so.2: bad ELF interpreter: No such file or directory /etc/init.d/eventloganalyzer: line 137: /opt/ManageEngine/EventLog/bin/wrapper: Success I tried to reconfigure as a service, which was successful: [root@slmprdc01
Safari 5.1.1 and OSX Lion 10.7.2
Hello, I was wondering if you have started to or plan to support the default web browser on Macs, Safari? Attachments are saved as FileDownload.jsp and HdFileDownloadServlet. Thanks.
How can I give a Technician permissions to edit Requester details using Roles, without giving them full admin rights?
Hi, I've created a 'Role' for some of the technicians in our remote office to be able to manage requests and assets. I also want them to be able to create or edit existing requesters to update the details for users at their site, however I cannot figure out how to do this. I've had a look on the forums, and there are a few references to using the'Editing Requester' permission in the Role under 'Advanced Permission'. I have that ticked, along with 'Adding Requester', however it does not give them
How to make emails in the same request?
When I use ServiceDesk Plus, I meet a problem. I have different settings on incoming and outgoing mail servers. For example, I set A as the incoming mail server, and B as the outgoing mail server. If a user sends an email to A, then SDP fetchs this email from A and converts it to a request. I use SDP to read this request, and also I reply this request to that user via B mail server. After that, the user gets my reply. Then, the user continues to send me some feedbacks in the same email. At this
Report showing asset movements from In Stock to In Use
Hello We are looking to use ME SDP as our primary asset management tool. To do this we would really like a report that shows asset movements, specifically what has changed status from 'in stock' to 'in use' the last week/month. Is it possible to create such a report? If so, please could you provide the query code/instructions. Many thanks
Release Tracking
I'm after a bit of advice with regards to releases. Currently I'm using Requests to track releases. A call is raised for an issue that needs to be addresed, the developers develop and add a VSS path via a note, this is then approved for PRE via notes, passed to a technician to release, the outcome of the release is recorded via notes again. This is repeated for SYS, UAT and Live, with redevs inbetween. The problem I have is once an issue has gone through several version numbers the notes section
Netflow Analyzer and Microsoft SCOM
Hi! We need a single point for monitoring and alerting and we will use SCOM for this. Does Netflow Analyzer have integration in Microsoft SCOM like SolarWinds utils? What kind of integration with SCOM possible? Thnx!
newly disovered interfaces?
Hi I have a router that acts as a VPN sever too. I have very strictly only exported netflow data for 7 of the router's interfaces. The data is analysed wonderfully and it is working flawlessly. HOWEVER Everytime a VPN user connects and a new tunnel is created, it seems that NetFlow Analyzer then picks up the Interface via SNMP, and adds the Interface to the router automatically. NOT the desired result unfortunately Is there any way that I can stop this behaviour, or any way at the very least that
Importing different product types with same asset name
I'm trying to import new assets into the printer (IT asset) product type, however some of the printers have the same asset name as our wireless print servers (non-IT asset) product type. I understand that I cannot have two assets with the same name under the same product type, however I assumed that if they were different product types the name wouldn't matter. Can someone please explain in detail how this works? Thanks for your help!
by mistake changed the opmanager port to 9090
HI, All by mistake i changed the opmanager port to 9090 from 80 to 9090, how to reconfigure opmanager port back to 80
Setting up WAN monitors
I've installed a Cisco ASA 5505. When I browse through the list of devices to label my router this particular router doesn't show up. Can I manually add it and if so how?
Questions regarding Junk filter on Notifications
Hello! I have been trying to get the Junk filter to work the way i want to but I'm not getting it quite right. We have a number of domains, eg. test.net, trial.net, testing.net, etc. We want all these domains to be able to send mail into our installation of SD+, but we want to block out all the rest. I have tried using the "Sender does not contain" function, and add the domains there, comma separated, but it just don't seem to work. It won't send a notification (which i can see in the request). Right
Import alerts from SCOM 2007 R2 into Service Desk? Connector?
Hi We are currently using Service Desk and have recently moved to Microsoft SCOM 2007 R2 for alert management. I am wondering if anyone has already developed a SCOM connector for Service Desk so that alerts are published from SCOM into Service Desk using the API? Personally I would not like to have to re-invent the wheel and make one from scratch. Neil
ad audit plus french domain controler supported ? when ?
Hi all, You AD audit plus software is extremely interesting. I have 1 DC in English, and 2 in French. The software don't work with DCs in French.... Maybe just a configuration to change ? maybe you have a solution ? need to wait a new release ? bye bye. for information I use AD password manager, and AD manager and both work correctly...
Link requests not available by Ticket-ID
Dear ManageEngine Staff! I just found out that somehow I am not able to link to requests to each other as easy as it should work. Would you please look into this? Currently I want to link one request to another one. But somehow - I am not able to search by ticket-ID .. I have to scroll or search for the 2nd request that I want to be linked to (tried all views like "my opened", "my pending", "all" requests).. Would you please fix that in future releases, that I am able to enter the Ticket-ID and
No information is displayed in cpu and disk utilization dials
Hello, We added few linux servers in opmanager and the devices are discovered successfully but no information is displayed in cpu and disk utilization dials. I used the mib browser and got the below result for the .1.3.6.1.2.1.25.3.3.1.2 oid Sent get request to 10.12.11.22 : 161 Request Failed: Get Response PDU received from 10.12.11.22 Error Indication in response: There is no such variable name in this mib. Errindex: 1 So do I have to edit snmpd.conf file in those servers? if yes, then what lines
FCR reporting?
I'm just wondering what other ServiceDeskPlus users are doing for First Call Resolution reporting. We've never gotten a report to work quite right... I want to know when someone Resolves a Phone Call mode ticket as they are opening it...and I want to know if someone Resolves an Email mode ticket the first time it is edited--so more of a First Contact Resolution than First Call (luckily the acronym is the same). Does anyone have similar reports working for them?
How do I edit text on the Customer Portal 'Submit a Ticket' page?
Clicking the 'Submit Ticket' link from the customer portal launches a "Submit a Ticket" page (Request.sd). This page contains the text "Please submit your ticket below by selecting the appropriate business unit". There is no such selection on the page and if there was, I would not need it. So how can I edit the text to remove the reference to business unit and hence make the 'words' match the page content?
WMI monitors stopped working
Good morning to everyone. Last Friday (Dec 9th) we updated our OpManager setup to V9 build 9010. Everything was running just fine for several hours after the update. That same day at 00:00 all WMI monitors stopped working. I can see reports up until Dec 9th 23:58 but nothing after this date and time. When I check the SNMP and WMI credentials they all pass. All monitored devices stopped responding to all WMI monitors. No updates were installed on the monitored systems or on the OM server except
Change Management vs. CMDB
I've heard a lot about CMDB being included in ServiceDesk Plus 8.1 . Is that the same function that is Change Control in 8.0 Enterprise Edition? The online beta is Plus, and it has some of the Change requests in it. This is probably a simple question, but I am having a difficult time understanding the difference between CMDB and Change Control. Thanks, Dave
Windows Update and Desktop Central
All, New to Desktop Central... If it's now handling all software updates, including security updates, what needs to be done with Windows Update (WU)? I see there's a script to disable it on the target machines, but is this necessary? Will Desktop Central take over all WU functions even though I haven't disabled WU and not cause any patches to install that haven't been approved ?
No device is currently exporting NetFlow
Hello, I am trying NetFlow Analyser trial version with a Fortinet Firewall and I get the message : "No device is currently exporting NetFlow " I have double checked settings on the fortinet and everything is OK. I have used wireshark to check that the packets are coming on the computer with NetFlow Analyser is installed and I can see the packets. Also if I use sflowtrend to test, on the same machine, same port (with NetFlow stopped of course) I can see information coming on sflowtrend. Any help would
Move user to another domain
Hi, Is it possible to move a user to another domain (there is a trust between the domains)? Regards, Steven
Build 8017 on linux?
Is Build 8017 just for windows? When I go to the service pack website on our linux server I only get the download for build 8007. Thank you.
Hotfix update
Everytime I complete a Hotfix update on desktop central I have to update each agent manually. Am I doing something wrong? Is there an easier way to update the agents?
failed changeDB from SDPlus default install to an external database?
hi, is it possible to changeDB from default install of service desk plus to an external database? heres the error: [root@storage2 bin]# ./startDB.sh Running stand alone DB server DB_HOME /opt/ManageEngine/ServiceDesk/bin/../mysql DB_PORT 33366 TMP_HOME /opt/ManageEngine/ServiceDesk/bin/../mysql/tmp 120105 17:33:52 [ERROR] Can't start server: Bind on TCP/IP port: Address already in use 120105 17:33:52 [ERROR] Do you already have another mysqld server running on port: 33366 ? 120105 17:33:52 [ERROR]
set reminder for another technician
Hello It would be useful to adapt the reminder function in a way to be able to set reminders for other technicians, in the same way that you can set task for another technician. Thanks.
Resize Solutions' "Contents" text box
In the Solutions module, is it possible to resize the "Contents" text box? It's too small and we'd like to make it larger. Thanks!
ADSelfservice
Is there any way to get a snapshot of the computers with the previous installation of GINA? Thank you.
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