Change password for users with expired password
Hi all, i know that using ADSelfService Plus is possible to let user change their password, but is the same for users that have already EXPIRED PASSWORD ? regards Paolo G
add attachment to service catalog
I would like to add a ROI document to the hardware service catalog for hardware request.. Can this be done???
Editing a report after wizard creation makes dates static??
I created a report yesterday to list all requests for HR department groups that gathers information from the previous day. I've done similar reports with different time frame filters with test data. The one I created yesterday is to be the production report that HR requested. Since they just started using ServiceDesk Plus yesterday, there was no live data for the report to collect. I ran it today as a quick test and was surprised to find out there was still no data available to report although there
Allow only one user to export passwords
I want only one user to be able to export passwords. Other users are allowed to run an export, but with the passwords hidden. I've deselected the 'Include passwords...' option in 'General Options'. Then I've created a group with only this specific account in it. I then edit the settings of the group, and select the 'Include passwords...' and save. However the option gets disabled automatically again, thus not allowing that one account to export the passwords. How can I allow only one or two people
Exchange Reporter Plus 4.1 Build 4120 RELEASED!!!
Greetings from ManageEngine Exchange Reporter Plus Team! We are glad to announce the availability of Exchange Reporter Plus 4.1 Build 4120, an enhanced version of our Exchange Server Analysis and Reporting solution. Mailbox Permission Analysis capabilities of the product have been enhanced and from now will be compatible with the 64-bit Exchange Management Console (EMC). Users can now install the 32 bit Exchange Reporter Plus to view Mailbox Permission Reports for both 32 bit and 64 bit Operating
Dashboard displayed on login page
Is there anyway to display the dashboard on the login page or other off sight web page? Thanks, Bill
Leave Type schedule
Deal all When I want to set my leave time it is only based on Date . I want to know Is there any way that i set the time also in my calendar for leave type for example when there is a meeting that is scheduled for me i want to set my leave time from 10:00 am till 11:00am on Date 10/01/2012 Regards Negin
Custom WMI Monitor
I am attempting to create a custom WMI monitor. The instance that I am attempting to monitor does not appear when I select the WMI class, but I am sure it is on the server. Any ideas?
Daily Report
Hi All I have a question about how to get the daily report for month instead of hourly for a month. when i choose to see the report of a particular IP address from 1st date of month to last date, it shows always in hourly average. Instead I need daily average. Kindly help
Invalid License file - Error 1067
Hi I created and Exchange server and we cannot login to our smtp and IMAP servers(Incoming tab). We got an error saying about trusted self sign certifate, so we followed some steps to create a file called “jssecacerts” and we did that successfully. But when I try to restart the ManageEngine ServiceDesk Plus service, I got the following error message: “Windows could not start the ManageEngine ServiceDesk Plus service on servername. Error 1067: The process terminated unexpectedly.” Was trying to
Cannot create a custom view
When I create a new Custom View and try to save I get the following error : HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
Interfaces are not discovering
Hi, In one of our cisco router interfaces are not shown. As procedure I have done the following steps 1. Went to the snap shot of the device and then to the interface tab. (figure interface1.png). 2. Clicked on rediscovery button then it shows all the interfaces. (figure interface2.png). 3. Clicked on 'save' then 'ok'. (figure interface3.png). 4. It shows 'adding the interfaces'. (figure interface4.png). 5. Then it shows 'interfaces added successfully'. (figure interface5.png). 6. But none of the
Hotfix 9011 Released
Dear All, We have released a Hotfix (build 9011) which need to be applied on only on top of 9010 build. Few customers faced some issues during upgrade and are addressed in this hotfix. They are SMS server setting configuration breakage issue is fixed. The custom TCP service monitors are now displayed properly after the upgrade. An issue in creating statsdata–<date> (to store daily raw data) table at times, is now fixed. Notification profiles related DB restoration issue has been fixed now If OpManager
Disabling Dynamic Requester adding doesn't work
I disabled the function to dynamicly add requesters not present in the application. Yet still when someone sends an email to the servicedesk plus build in address a new requester is being created. I use ServiceDesk Plus for managing customer support. Each customer has his email declared and an account created in the system. But people often send emails from different aliases causing havoc in the client database. Does anyone know why this option (disabling dynamic requester creating) might not work?
Close Tickets
Hi, I am evaluating ServiceDesk Plus MSP Professional Edition. I would like to find out if end users (requesters) can close tickets. Thank You, Bledar
is it possible to add script monitors with out attaching them to a server?
I'm monitoring a URL and graphing the number returned. this works well enough. The issue is the apparent need to attach the script to a server .. the data being monitored has nothing to do with the server and confuses people when they see an alert ..
Sending Notification Fails...
Hi Support, We receive error msg "Sending notification failed" while sending reply or forward with Request. It was working great before. Could you please help to fix this issue? Attached is the Support File.
Free Ping Tool 2.0 bugs
Found some issues with this application. Tried it on 2 PC's, both with Win7-64. Let it install to default path C:\Program Files (x86)\ManageEngine\Free Ping Tool 1: When I write an IP address int HostAddress field and press "Add", I get a message box saying "Host does not exist" 2: When i use the "Save" button I get an exception: System.Runtime.InteropServices.ExternalException: A generic error occurred in GDI+. at System.Drawing.Image.Save(String filename, ImageCodecInfo encoder, EncoderParameters
removing custom SNMP Monitors ..
I've been experimenting with the SNMP monitors and have collected a few that just don't work right. How do I go about deleting them from the lists? Annoying having to come up with new names when I adjust one. thanks
Time Spent Reports not working
Hi there Everyone, Firstly, Seasons Greetings! We have a test installation of SupportCenter Plus which has started misbehaving when running the Time Spent reports. Any other report runs fine but clicking on the Time Spent reports always produces and error indicating there is an image file with problems and that it should be removed within the server configuration. We have backed up the test data and restored it into another fresh 7902 which worked fine with its own Time Spent reports before we restored
Linking SLA with Costumer
Hello, I want to link different SLA's to different costumers that i've put in my system. Can someone help me please? Thank you in advance... With kind regards, Önder
Displaying graphed data from a script monitors on the dashboard.
Example would be data we get from our service reporting the number of logged in users. The script is working and I can view the graph when I view the server I've attached the script to. I'd like this data to be displayed on a dashboard that we have setup on a big monitor. is this possible?
Technician can only view his own request, not those he is assigned to
Hi - I have created a new technician. I have Associated him to all Sites and Associated him to all Groups. I have assigned him to a role of 'Service Desk Technicians' which gives him full permissions to all types of tickets. Service Desk Technicians are allowed to view 'All' I have assigned 19 tickets to him. Nonetheless, when he logs in, all he sees is the request panel and within the request panel, he just sees the 1 request that has him as the requestor. He cannot see any of the tickets assigned
Failed installation Fedora 14
I get the following when I execute the bin file. [root@OpManager ~]# ./ManageEngine_OpManager.bin -console InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ................................... ................................... ...................................
Can't add request templates
Hello, We're evaluating SupporCenter Plus 7.9.0 and we can't add any extra request templates. When we design a new template and save it, it doesn't show. We have tried this several times, under 2 different logins but it won't work. Is this some kind of restriction within the trial version? Regards, Kees
Server based monitors
We are rebuilding our opmanager environment, and over the years some of our servers have had process and/or URL monitors added to them individually to the server, rather than the admin console. This causes an issue because the associations are only shown from a monitor that's been placed in the admin console. I need a query that can be executed to identify all the process and/or url monitors associated to any given server. Please Help.
Cant Install Asset Explorer in Debian
Hello everyone. I am here due to i cant install Asset explorer in "Debian-6.0.2.1-amd64", the shown message is: root@infra:~# ./AssetExplorer.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ...................................
Security Concerns of enabling Customer Portal
Hi, We are thinking of enabling outside user access to SCP. The plan is to set up a DynDns and port forward from router to SCP server and enable https. What security practices should I be concerned about - since we would be having a considerable amount of secure information on the SCP? Is the application tested against exploits in such scenarios? Kindly advise. Regards Renjith
Survey Update?
I am wondering if there's any way to setup a survey to shoot out to user once in an email, or even once in general without having to send one out every time a request is closed, etc.
Questions About SDP 8.1
I was looking at the online demo of 8.1 and have a question. Will our users be able to create requests using a default form like they currently do or will they have to go through the catgory templates like the demo has setup? I also noticed this on the page when you click new incident in the requester portal, we are using Win7 and IE9.
Access control
Currently you need admin access to see/edit many features and it is an all or nothing condition with respect to the features on the admin tab. Ideally if we can create a role and select which features on the admin tab we would allow read-only/full access to. Currently I have the need to: allow everyone to have read only access to tech availability calendar need a super user to manage the SDP application for me when I am away but want to hide the survey results which contain confidential replies.
problem in adding a device
I am trying to add a device opmanager is saying "device is already present in the system" but when i am searching that device it is saying "no result found sorry your search returned no results". Before adding the device I checked it in mibsbrowser using mibbrowser.bat The device is a solaris server.
Multilevel threshold
Hi, Can we apply multilevel threshold in opmanager like Description CPU % Memory % Disk % Attention 85 85 85 Trouble 90 90 90 Critical 95 95 95 when cpu utilization exceeds 85% then it generates attention alert when cpu utilization exceeds 90% then it generates trouble alert and when cpu utilization exceeds 95% then it generates Critical alert. And same for Memory and Disk too. I am using 9000 build
Host name is invalid or not reachable
I am trying to install OpManager 9.0 but at the point of configuring the MS SQL server details it always fails with the following message: "Host name is invalid or not reachable" I've specified the details as follows: Hostname: mysqlserver\opmanager Port: 50490 Database Name: OpManagerDB Username: mydomain\opmanservice Password: ******** I know these details are correct but still it fails. Any suggestions for getting past this? It's not a firewall issue and I've given the user rights on
opmanager migration problem
Hi all, We have problem with opmanager migration and i have a few questions about our issues. Currently we have 8052 build and mssql 2000 database on another physical server than opmanager. We want to migrate to 9011 64-bit version and sql 2008. I installed 9011 64-bit version on ws2008 r2 64-bit. During installation opmanager database was automaticaly created on sql 2008. After that we did backup opmanager database from sql 2000 server(base for 8052 build) and restore to new created database on
PMP / An Error When Processing to Request / Audit tab not working / Fresh Installation
Hi, When I click AUDIT tab its giving below error.. I'm add resource name and passwords, when i click to resource name its giving below error Actually its fresh installation perhaps you have to check support file.. I'm add support file I've tried 3 different browsers and operating system. Mozilla Safari IExplorer Windows 7 2008 R2 2003 Is there a known to be a chronic problem with pmp ? How can we fix these ? Thank you.. Regards
MIBs for Cisco Wireless Lan Controller Model 2006
Hi , I am looking MIBs for WLC Model 2006 to show both the CPU Util and Memory dials but without success. Do you know wich MIBs to use? I´ll do a new template for this device but i need the mibs Thanks for your prompt reply. Brgds. Daniel
problem with install service desk linux 64 bits
Hi.... I have a problem when i try to install the service desk in a machine that have SO Ubuntu Server 10.04 TLS 64 bits, i put in the terminal the next secuence comands chmod 775 ManageEngine_ServiceDesk_Plus.bin ./ManageEngine_ServiceDesk_Plus.bin -cAfter that, it should been continue with the installation, but contrary to this, it returned to the promp ana@ubuntu:~$
add windows user logoff report
hi I have recently installed ADAudit 4.1 the last version, I wonder to know how to add Windows User Logoff report in my network ,same as Windows User Logon event which is includ in defult report, tanks in advance
Domain Admin Accounts---"Firecall Account"
We recently purchased PMP and one of the things I'd to with it is store an Emergency Enterprise Admin account in it. I would like for PMP to automatically change the password on this account after the person has checked it back in. Where would I look for instructions on how to do this? This account isn't associated to any particular machine but would primarily be used to AD changes on the Domain Controller.
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