unable to set mail server setting
Hi all I am trying to set up my mail server on Service Desk. I set POP server on port 110 for incoming and SMTP server on port 25 for outgoing mail server settings to send and receive mails but there is an error while i want to reply the request. There is an error message which is: " Sending notification failed" I have to say that there is no problem with receiving mails from mail server,I mean that i can receive the e-mail which has set for sending/receiving mails to/from service desk automatically
Collecting logs from hosts through firewall
Dear Team, We have different hosts(windows and linux) in different networks connected by firewalls, we want to setup our eventlog analyzer in the most high secured network, which means we have to setup in our firewall some rule set to make this happen. and plus, we are only allowed to establish connections from the higher secured network to lower secured ones. In this case do you have any idear what to do, or is there any detailed manual to guide us do so? Thank you in advance! Tim.
Exclude Events From Report
Hi, Can you tell me how to create a report that will show all Application Errors, Failures and Warnings except certain Events? For Example: I want the report to return all Application Errors, Failures and Warnings except Event IDs of 1711 and 1529. I've tried entering the event IDs in the "Except" box but they still show in the report. Thanks.
OpsMan 9 - Virtualization Question- Changing Catagories
So've Ive upgraded to v9 and have a question about the new Virtualization part. I have 33 HyperV server and when I go to change their catagory from Server to VirtualDevice I get a popup: " The Device Catagory Cannot be changed to Virtual Device, if not discovered as a VirtualDevice"... Since I have 33 hosts I want to move into this new catagory I need away to do it other then deleting and then redoing them if possible... Anyone found the trick? I'd hate to have to set these all up again. Would
Servers with the same SID
Hi, I’ve got a problem with retrieving logs from certain machines . In eventlog analyzer console I’ve got access denied 0x80070005 on those servers, and I would like to know is it possible that because that servers were cloned and have the same SID as well as NetBIOS name they might have problem with authentication in eventlog analyzer?. Servers are on different subnets. Best Regards Luk
Free SQL Health Monitor: Access to the path '...\bin\sd.sdf' is denied
I'm getting the message: Access to the path '...\bin\sd.sdf' is denied. Exceptioin in write to file. I have full access to my Win7 workstation that I am running this. So why am I getting this? Thanks,
AIX Agent Installation
Hi I tried to install Password Manager Agent in AIX version 6.1 and 5.2 this error appears: 0403-057 Syntax error at line 87 : `(' is not expected. any suggestion?
Customised field information "leaking" to other user's sessions?
Hi, two of our users have notified us of a phenomenon concerning customised fields in the personal section of the PMP: Sometimes columns relating to fields the user did not add to the category appear in a category. In one user's case he sometimes had columns for fields one of his co-workers had added to his own similarly named category and vice versa. When opening an entry or the category's settings only the user's own fields were shown and no fields corresponding to the alien columns. This does
changing the password expiration date
Is there an easy way to change or remove the password expiration on a password? I have some user that have mistakenly set a password expiration date on a password that does not expire.
How to change the browser title on the login page?
Is it possible to change the browser title on the login page. Currently it says "ManageEngine SupportCenter Plus"
Update image file used in PO template?
Hi, Can someone please remind me how I change the image used top left of the Purchase Order template. Can't for the life of me find it... Thanks!
Problem or Not?
We noticed today when you search for keywords under Problems it doesn't check the associated assets with the problem. Is this a problem? missing feature? or working as intended?
SNMP Nbar says "no data available"
Hi, Netflow Analyzer in installed on my server, NbarTest.sh says everything is ok : ---------------------------------------------------------- NbarTest.sh XX.XX.XX.XX 161 public Device supports NBAR. Trying to Get the values of protocols Table. unknown ftp http egp gre icmp ... ---------------------------------------------------------- The data is here, because when i do a show ip nbar protocol-discovery on my routeur, i have : ---------------------------------------------------------- #show
Delayed typing in Description field.
When creating a service desk ticket users are experiencing delays when typing out their descriptions, this seems to happen only when connected to a virtual server. If I log into service desk on my local machine using IE 8, 9 or firefox it is fine but when I rdp into a server or even login from the server itself there is a terrible delay in typing and no other program is affected in this way. Any idea's what may be the cause of this problem? Regards
Customise dashboard portlet
Hi, I am presenting the Service Desk Plus Enterplise proposed as a tool for ITSM. I need to customize things like the dashboard, including other views such as open requests by item, group, ... Can you help? Thanked.
Execute program, pass tag to script variable
I'm executing an Action of type 'Execute Program' which calls a perl script. This works ok. example: action: LogServiceRequest "$MONITORNAME" The problem is that i can't pass any tags to a variable in the perl script (for example $monitorname = $ARGV[0];) When I execute the perl script manually, and specify arguments (fe monitorname), then the arguments are passed correctly to the variable within the perl script. The question is why a can't pass any tag to a variable? Thanks in advance, Bram van
Send alert after X minutes
Hello, Running 8723, is it possible to send an alert if RAM stays higher than 90% for 10 minutes? Thanks.
Request Time Spent calculated incorrect for sites others than Default Settings
Hello. I've created several sites with option "Copy Default Settings", updated Operational Hours and Working days, Requesters, Technicians and Technician Groups. When I create request by requester with new site, Time Spent calculated as Operational Hours are 24x7 but only for working days. For example: working days are Monday and Tuesday, Operational Hours 7:00 - 17:00. Request was created on Monday at 10:00 and closed on Tuesday at 10:00. Request Time Spent value 24h00m, but should be 10h00m. If
Drag Drop Remote Session Screen
Hi, On Desktop Central; I have a 2 monitors and i want to drag drop Remote Session screen to my second monitor. Im using active x It's not working, could you help ? Regards,
Wake on LAN tool in desktop central
It won't save more than 10 computers/targets when configuring a scheduled task for wake on lan. I can add more than 10, but once I submit the task, only 10 are saved. If I edit the task and add computers again, when selecting, I can select all again and it lists fine, but once submitted, only 10 are saved.
shipping address
Hi, Is there anyway to enter shipping address that is not associate with site manually? Or is there anyway to add more field for shipping address such as contact person, e-mail, telephone number Thank you
What's happening with SupportCenter Plus?
I'm getting worried with the apparent lack of evolution regarding SupportCenter Plus. I'm a paying client (50C + 3BU), and I'm getting tired of reading the following replies: 1. We will take this as a feature request and would incorporate this in one of our future updates; 2. The upcoming build will have the fix for that; 3. We are looking into the issue. Will provide an update once it is fixed; And so on... must make an update to your canned responses. But the problem is that simple things aren't
manage sub contracts/accounts
I'm using the 7.9 version and can't find away to manage my sub account. For example I have several sub accounts under one account with different contracts. the need to be there in order to share the the account with they requests. The only alternative way that I can think of is the option to allow diffident account to be associate's BUT I couldn't find this option.. Is there any alternative way to resolve this problem
Monitor DNS lookups
Is there a way OpManager can alert if a DNS lookup fails? For example, if nslookup/dig cant resolve a host, an email alert would be sent off. Thanks.
How can i add change automatically
Dear team, can i add change automatically by using api like add incident thanks
Requester contact info box modification
Hi Support Please add the function to be able to modify the fields that automatically populate once the the requester field is filled. We would like to see, the VIP field, Managers Name, employee number, Description and Organizational details to show. And we would like to be able to decide what is shown. Name, phone number and title is not enough.
Hyperlinks in report
Hi, When I run a report in ServiceDesk, I see hyperlinks to requests. Can I add hyperlinks to my own query report? Regards, k.
Request FREE technical consultation on using Password Manager Pro
Hi, If you are evaluating Password Manager Pro or if you are just installing it to production after purchase, you can tell us what you are trying to achieve and request technical consultation absolutely FREE of cost. We will assist you in accomplishing your goals. This free consulting service is offered to enable you exploit the full potential of the product. Just fill-in this online form and submit your contact details. Our technical consultant will get in touch with you. Thanks, Bala ManageEngine
Missing Functionality
ServiceDesk Plus 8.0 Organization Details, Mail Server Settings, doesn't support Exchange for Incoming and Outgoing. I would purchase this product if it only had this feature. We don't allow POP, IMAP, or anything else. Can this be added
Notes option on creation canvas.
Hi Support We would like to see the option to add notes right on the creation canvas. So as you create a ticket, you see an add notes is option prior to submitting the ticket.
How to Monitor Number of Flows
Hello: We have NFA Professional Plus 9.5 and have about 160 interfaces being monitored. Our flow count is generally about 5000, sometimes goes upto 7000. We are using MS Sql as the database backend. Our NFA box itself is Xeon dual core dual proc box with 12 GB RAM and is solely used for NFA. We are having stability issues with this product. It crashes frequently and stops collecting data. In repeated tech support calls we are told that it might be due to peak flows exceed the capacity of the
Cannot start SDP after server dissaster
Hello Support Team. We've got the problem. Description: we had Service Desk Plus 8 (patch 12) installed on Win 2008 (Virtual machine) with external MS SQL 2005 Database. Suddenly we lost our virtual machine with Service Desk (Help Desk), but DB was still working fine. We installed Server again from scratch, install Manage Engine 8 ( to first on local MySql DB), patch it to 8 patch 12. Then try to connect to working original external DB (changeDBServer.bat show fine connection). But we cannot start
deleting program from laptop
This "ManageEnginePlus" program can not be deleted from my laptop, even in calling and talking to IT, problem still exists. I have no clue how to get, take or delete this program if IT can't help either.l
Add Problem Using Insert code
Dear Team i need a query to run on sqlserver 2008 to add problem can anyone help me Thanks
IIS Integration with ADSelfService Plus?
Is there a way to integrate ADSelfService Plus with IIS? Typically we use host headers on all our external sites and I can't find a way to do that natively within ADSSP. If it is not possible, how can I change the IP address that ADSelfService Plus uses? I found an old post from 2009 with instructions but they were for an older build and were fairly confusing. Any ideas?
7.000sp2.246 minor annoyance
Today I decided to add an extra IP so my users laptops can connect to a public IP when out of the office. I thought it moist logical to do this in the DC server migration settings and simply put the original name and IP in the Server IP box and my public (firewall mapped) IP in the secondary IP box and push it out to all clients. Effectively migrating to and from the same server but advising clients that a second IP is available for when they cannot see the primary IP. It will not let me do this,
How to determine what an Unknown Protocol
We have huge volumes of data being transmitted using an unknown protocol. Is there a way to determine what port is being used as the list only shows as 'unknown'. I suspect it may be traffic across our VPN. Damian
Prohibited software report update - shows old data
Once prohibited software has been removed from the computer, it still shows that software as being installed on the user's computer. For example; John-PC installs uTorrent.exe which is banned. We remove the software from John-PC, but when we load up the Systems with Prohibited Software tab within the Configure Prohibited Software option it still shows John-PC as having uTorren.exe installed. I have clicked the Refresh View and Generate Asset summary, but it still shows John-PC as having the prohibited
Creating to separate system requests with one pointing address for each
Hello every body. we have the service desk plus installed in our company and we have been using it. it's really a great tool which help us very much. they system is setup-ed and working fine. A new request raised from another department in our company which they work in a different way. from what they are requesting it look like that we have to change the layout of the system totally . what I'm asking is it possible that we have two different address for the system example : "Help" will be logging
Event ID 624 monitoring
We are monitoring event 642 on our DCs for disable accounts for audit reasons and it works very well. However, when we try to fire off an event on ID 624 for account creation, we never see alarm or an email stating the condition was met. The event log rule is only set to look for the event id but have tried a combination of options in the rule to try and get it to work.
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