Disabling Dynamic Requester adding doesn't work
I disabled the function to dynamicly add requesters not present in the application. Yet still when someone sends an email to the servicedesk plus build in address a new requester is being created.
I use ServiceDesk Plus for managing customer support. Each customer has his email declared and an account created in the system. But people often send emails from different aliases causing havoc in the client database.
Does anyone know why this option (disabling dynamic requester creating) might not work?
Or is there an option to assign multiple email adresses to a single account?
I use ServiceDesk Plus for managing customer support. Each customer has his email declared and an account created in the system. But people often send emails from different aliases causing havoc in the client database.
Does anyone know why this option (disabling dynamic requester creating) might not work?
Or is there an option to assign multiple email adresses to a single account?