Event ID 624 monitoring
We are monitoring event 642 on our DCs for disable accounts for audit reasons and it works very well. However, when we try to fire off an event on ID 624 for account creation, we never see alarm or an email stating the condition was met. The event log rule is only set to look for the event id but have tried a combination of options in the rule to try and get it to work.
Request Update Notification
Is there any way to edit what triggers an Update notification email to the requestor? Things such as an added resolution, note that is set to public, and added file attachment would be worth the notification, not when a tech adjusts a group or category field. Our users complain that they are getting way to many update notifications and they don't really notice the changes because they are to fields that are not important or even visable to them. We would appreciate any help you can give us. Thank
Duplicate groups - ServiceDesk Plus 8.0 8020
When I click the dropdown for groups, I've noticed that many of my groups have been duplicated between 2 and 6 times. After selecting a group then I assign an incident to an individual, the group name will revert back to --Select Group-- but the individual name will stick. Any suggestions to fix? Thanks in advance!
Password Manager Pro can be configured to run in FIPS 140-2 compliant mode
The latest version (build 6403) of Password Manager Pro can be configured to run in FIPS 140-2 compliant mode. In addition, this version offers dual encryption, provision to prevent the execution of malicious code/script in the application to combat cross-site scripting. List of New Features / Enhancements include: Dual encryption of passwords and files for extra security. Sensitive data are now encrypted once in the application (AES 256-bit) and once in database PMP can now be set-up to run in FIPS
DeviceExpert build 5600 Released!
Hi, We are glad to announce the release of DeviceExpert build 5600. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5600 New Features and Enhancements New report depicting the End-of-Sale and End-of-Life status of devices Enhancements in compliance rule definition for checking the presence or absence of a specific strings in device configurations Option to schedule custom reports and export the report as
How to compress the file at the Workflows?
I'm evaluating the new OpM 9 and tried the Workflows. Since it has the function to file check and Delete/Move/Copy/Compress option. Delete/Move/Copy works without any problem. But when I try the compress, it does not work. I don't see the compressed file. Where it gets stored? Or is this malfunction?
AIX Disk I/O Statistics No Data Available
sorry about my poor english i am evaluating appmanager 10.1 and try to monitor aix disk io but get no data avaliable i can run iostat-d iostat -x via telnet below is the result: # iostat -d System configuration: lcpu=2 disk=3 " Disk history since boot not available. " # iostat -x Usage: iostat [-a] [-s] [-t] [-T] [-d] [-m] [Drives] [Interval [Count]] -a specifies adapter throughput report -s specifies system throughput report -t specifies tty/cpu report
Eventlog Analyzer fails to start on Server Reboot
I have a windows 2008 R2 Server that is hosting Eventlog Analyzer. It is working just fine except for when the server is restarted. When the server is restarted I have to go into taskmanager and stop the "mysqld-nt.exe" process. Next I click on the ManagerEngine EventLog Analyzer 6 icon on the desktop this successfully starts the service. If I close the command window that pops-up in the previous step, Eventlog Analyzer closes. Nothing else on this computer uses mysqld-nt.exe, I do have a
LDAP does not work correctly
Now works authorization through AD. I enter, I see a heap of fields, I have the rights of the administrator, etc. Has adjusted and has included authorization ldap. I enter under the same login/password and I can submit only the request and at its status to look. I include reversely AD. Again I see a heap of fields What I not so do? Whay LDAP does not work correctly? p.s. sorry for my english
Reset local pc password
Recently we bought AD Self Service Plus sw to let our user change them DOMAIN password. But when i'm not connected to the domain i can change the password on DOMAIN user and how i can change it in the same time on my pc ? If this is not possible there is a problem, because i could have an old password cached on my pc and the new passord on the same account on my domain. Please let me know. Regards. Paolo G
netflow analyzer 9 doesn't start if can resolv DNS.
Hi We're evaluating NFA v9 on a centos linux but it only start if the /etc/resolv.conf is configured with a google dns (8.8.8.8). It does not works wirth our DNS servers. When we run ./run.sh, with a DNS different from 8.8.8.8 it shows a error: Falied to start the server. Any idea why? Thanks Israel.
Customize Portal Live View
In ServiceDesk Plus MSP, I'd like to create a custom list view for the self-service portal. Portal/requesters can customize their list view clicking the Columns icon and then selecting columns to be presented in the list view. However, as a ServiceDesk administrator, I'd like to limit the columns that are shown or are available in the requester's list view. Related to this, I'd like to "hide" the SLA violated flags from the requester in the list view. Can anyone offer suggestions?
Opmanager 9 enterprise for windows
Hi we just recieved a licence renewal from you guys, we had version 8 and upgraded to 9 with our licence before upgrading to version 9. In summary when we installed verion 9 with new license normal standalone 64 bitversion, we could not add more that 500 devices on opmanager for monitoring. we were advised to opt for enterprise version. I downlaoded both probe and central on enterprise version 9 64 bit for windows and installed it on my server but I am unable to get the most recent lisence on Probe
Custom Report - calls assigned to a Group by a Technician
Hi, I would like to run a report that shows all calls assigned to a particular group, by a certain Technician, in the past month. Please let me know if you need any more details.
GetAsset and getCategory operations in servlet API
Hi, I'm using servlets API to open new Requests. I have 2 questions: 1. I'd like to visualize in the html form all the active Categories (and related Subcategories) that a Requester can set. There is an operation (an hypothetical "getAllCategories") to do this? Actually, I'm doing a direct sql query on DB to get categories, but i don't like this workaround.. 2. It's similar to 1. question, but about Assets. I'd like to visualize in the html form all the Assets related to Requester. There is
Alarm - clear delete
Hi, im new to Opmanager. The test system is up and runnig with snmp, syslog, NTlogs, escalations and so on. But I am not shure about the alarm clear and delete buttons. Whats the difference? I didn' find it in the manuals. If I clear one Alarm, this type of alarm will never show up again? Can I reactivate this type of alarm? It seems i pressed the clear button for many alarms during initial configuration ... Thanks in advance Thorsten
OpManager does not start after a reboot..
Whenever I reboot my server (for patches or maintenance) OpManager and NetFlow Plugin never start up automatcially. I've had this issue and submitted numerous tickets on it but it never gets 100% fixed.. The service just keeps crashing and keeps repeatedly trying to start.. What I have to do is go into services and stop the service (stop it from trying to start over and over).. I then go into taskmgr and kill: jqs.exe, jucheck.exe, jusched.exe, and mysqld-nt.exe. I then go back to services and start
Service Catalog - delete question
Hi How do I delete a question that is created in Service Catalog, Add Resource and with Add question? I have a lot of questions that is wrong. //Peter
There is some wrong with the URL?
There are some questions on OpManager 9000(build 8812)+NFA plug-in 9000: 1、 The problem of URL. When opening the interfaces on OPM, we click some application, and then it will turn into the NFA-plugin, but it is shown no data. 2、The customer want to have a report that includes device additional info and interface additional info in one report. Can the OPM do that? Thanks !!!
RIELLO UPS - NETMAN 102 & 202
Hi I am trying to find out if anyone has successfully created monitors for the UPS combination (RIELLO rack mount UPS with NETMAN 102 and NETMAN 202 SNMP/Network cards installed? Further to this does anybody have working MIB files for the above combination? I am trying to setup monitoring for my UPS devices and would love some help with everything from creating the NEW device, to creating new monitors to setting the appropriate thresholds etc. there is not any templates for this product. Op manager
Error de acceso denegado Error Code:80070005
Hola, tengo el siguiente mensaje despues de instalar el producto por segunda vez despues de una version de evaluacion, ahora instalé el producto en produccion y necesito resolver el problema, son dos controladores de dominio windows 2003 R2 Estándar y obtengo el siguiente mensaje. java.lang.Exception: Access is denied - Error Code:80070005
vmware add-on for apmanager
my company already using apmanager for more than 1 year. Now, we plan to extent it's monitoring abilities to esx. When i try to monitor, i need to install the add-on. Where can i install the trial-version of the add-on? We want to try it first. Fyi, we use version 10 Thanks, adri
After reboot, AppManager will not start
I am working with an AppManager installation (10030) that is monitoring a Windows machine and a MSSQL server. I had not removed the sample monitors (Tomcat, portmonitor, etc) that are created during the initial install. So there were a total of 7 ( I believe) monitors defined. According to the license page at the time, 2 required a license and 5 did not. For this installation we planned to let the AppManager roll over to a free license which it seemed to do. When the machine rebooted earlier
Support link and monitor link throwing exception in AM
Recently, we have been getting cpu utilization alarms from Am server spiking above 95%. I also noticed that when I click on the support tab and server links in the monitors>Icon View>, it gives the error below: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NoClassDefFoundError com.adventnet.awolf.chart.ChartInfo.generatePieChart(ChartInfo.java:1220) com.adventnet.awolf.tags.AMWolf.doEndTag(AMWolf.java:116)
Technical Support
# ./ManageEngine_ApplicationsManager_6.bin -console InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ................................... ................................... ................................... ...................................
Windows Event Logs
I see that AppManager can pull data from the Windows Event Logs. Does this process actually pull the events from the event log and make them searchable? If they are pulled, how are they stored in AppManager? For the Event Logs to stand up in a court of law, they must be stored in binary format. Once the logs are pulled, are they cleared from the server? Thank You, Kris
Warn users who try to pickup a ticket if the ticket has been picked-up moments before
Currently there is no warning when you pick up a ticket which has just been picked up (and gui updates are no more often that 3mins so it's easy to miss). Can this be added as a feature? In the meantime is there any existing functionality which could be used to alleviate this (such as mail notifications to a group when a ticket is picked up)
wrapper.conf Java Heap Size
Hi I am running SDP on a server with 2gb memory. My Initial Java Heap Size is 128mb and my Maximum is 512mb. Is this enough or should I increase it? Thanks.
Changing logo dimensions
Is it possible to change the logo dimensions on the customer portal?
Monitoring 64-bit Counters with SNMP
I am using OpManager 8 to monitor the spare disk space on an Isilon cluster. The number of free blocks is represented as a 64-bit counter. I can read the counter in MIB Browser by setting the version of SNMP to v2c. I have tried to add a monitor to OpManager to monitor this counter but the monitor returns zero. I assume this is because OpManager is using SNMP v1 queries. How can I force OpManager to use SNMP v2c queries with this device? Can I do this within a Device Template?
MSSQL query - help needed
I have the MSSQL query: closed requests with group "Analityk HD", mode "WebForm" or "e-mail", with more than one change of priority. It works fine in SQL Server management Studio, but it doesn't work in ServiceDesk 8.0.19. query: SELECT CAST( SUM(A.changeonly) as FLOAT ) / CAST ( SUM(A.total) as FLOAT ) * 100 '% zgłoszeń z wielokrotną zmianą', A.FINALDATE FROM ( SELECT count(DISTINCT WO.WORKORDERID) changeonly, 0 total, CONVERT(date, dateadd( s, CONVERT( INT, FLOOR(wo.COMPLETEDTIME/1000) ),'1970-01-01
OpManager v9 upgrade - when will it be available?
OpManager v9 was released Nov 11th to much fanfare, but the actual upgrade/service pack to move to v8 has yet to appear. I've filled out the "form" on the service pack download page, but just got back this: ---------------- We have received your service pack request to upgrade to the latest version of OpManager. The service pack PPM will be emailed to you before this month end. This short delay is due to a breakage identified just before the official launch, which is getting fixed right now. We
Survey Overview Report
Hello. How come...when a survey has a Satisfaction level Summary of 10, why does it show up as a 9 rating in the Survey Overview Report? From what I found on the forum, "rating, is nothing but satisfaction level." Much thanks.
OpManager – issuing recursive alarms on 4 ISDN links on 2 routers.
Hi – I just inherited an installation of OpManager. There are 109 routers being monitored, and 2 of them are issuing recursive alarms on two of their ISDN interfaces. The alarms are: Interface 'BRI0/1/0-Physical-BR0/1/0' is down. These alarms occur regularly all day, every day about every 3-10 minutes. But, When I drill down into the interface display using OpManager, the interfaces show 100% availability. The routers have identical configurations: Router 1 interfaces: BRI0/0/0-BR0/0/0
Disk Utilization Report for Linux Servers discrepancy.
Hello, we are using AppManager10. I have setup an alert to monitor for Disk Utilization as follows: Disk Utilization Disk Utilization Threshold Value > 90 Value = 85 Value < 85 However, there seems to be a discrepancy on what AppManager says and the actual disk storage on the system. For example: Disk Utilization Disk Used (%) ↑ Used (MB) Free (%) Free (MB) Threshold / 85 3,377 15 589 But when I check the system I see the following: Filesystem
Solaris 8 Support
When I use the scan analysis on a Solaris 8 machine, the hostname changes to-f. I have brought many problems, for example, the fall in production systems and utomatic backups stop working until change the hostname again. Any update? Thanks.
Apporvals in service catalog
dears i have problem with send approval to department heads i configured everything in workflow of each service catalog and I'm sure from configuration when any user open request from service catalog should be after add request , approval email go to department head but this not happen , i want know whats problem ? & how i i can solve it ? note: in workflow i selected my manager and department heads and approval email go to my manager only thanks
trying to load cpqrack.mib error message
Error occured during the MIB parsing. The eError occured during the MIB parsing.
Support service complaint
Dear Sir/Madam, My name is Surapong Termphantunun who works for Bridge Business College which is in Sydney, Australia. I am using your trial network monitoring software which is OpManager. Today, I am writing to complain that I have been waiting your reply email which is about OpManager software for a week. I expect to complete setting up and configuring the software as soon as possible, but I still have a difficult setup with my production. I sent a couple of emails to find out what to configure
Create a Query Report Showing Approved and Denied requests and who approved/denied them
Hi My compliance department has asked if we could create a report once a month for them stating what requests their team has approved or denied. I have had a quick look through the forum and found the following script to be perfect, apart from the the fact that it will not pick up who approved the request, stating N/A in each occasion. So basically I need the report to list * Request ID * Title * Requester * Request Date * Approval Status * Approved By On a monthly basis. I believe I need to ask
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