My users are complaining that the search function used for searching solutions does not work very well and makes it tough to find what they need.  Here is an example I was given and verified.

 

The user wants to find instructions on how to add their company email to their iPhone.  They use the search term "iphone use", as well as "how do I add email to my iphone" but nothing is returned.  We have a solution document using the key words "iphone, mail, email, exchange, webmail, sync, apple, mac" but the search does not retun this article.

 

The user only gets the result if they type "iphone" only.  There needs to be a better search function which doesn't force the user to figure out what one word will work, they should be able to use a phrase or multiple words (not in a specific order) and get the article they need.

 

This really needs some work guys.  Thanks.