3rd Party SSL Woes
Build 70234 of DC. I'm able to enable HTTPS with the selfsigned certs and connect to via port 8383. Generated csr, submitted and received official cert (used 2048 in command line as we cannot get 1024 certs from InCommon setup). However, after copying the .key and cer, renaming cer to crt and re-starting server, I get no response from server at the previous 8383 port. I verified the service started and as far as I can tell all is OK. Did the same process for our OpManager install and the server
Availability Reporting
Does OpManager monitor just the network links or does it use all the thresholds for services / processes when calculating availability? If a monitored service is down then my manufacturing operation is down and that is a “hit” against my system availability.
OpManager - ServiceDesk Plus Integration not working
I am trying to integrate the OpManager to ServiceDesk Plus. Both are running fine on there own but when I go to Add-In setup and run a test, it does not connect. I have double/tripled checked settings and they are correct. I am running Op V 9000 and SDP 8015. I'm not sure if this is creating an issue since I can't find anywhere which tells me which versions are compatible.
Additional field not reflecting.
I have added new field under requestor details. But it is not getting reflected while creating a new ticket.
non-microsoft logs
Hi, Is there any possibility to import non-microsoft logs like Apache to EventLog Analyzer 7.0 ? Best regards Luk
Agent problem on Windows Server 2008r2 x64
Hi, I have problem with eventlog analyzer agent. I install agent remotely on windows server 2008r2 and it doesn’t transfer any data to sever. When i install agent manually it will not show up in server web console. I assume this is not network related problem because my firewalls are turn off and servers are on the same subnet. After agent installation one message is always appear in Even Viewer: "The ManageEngine EventLogAnalyzer 7 - Agent service is marked as an interactive service. However,
Reconfiguring a Managed Server to an Admin Server
How do I reconfigure a Managed Server to act as an Administrative Server? What are the ramifications for doing so?
Deleted device interface and I cannot add it back
I've deleted an interface on a device that was previously collecting data. After realizing my error, I tried to add it back but without success. How can I get it back?
SDP – any way of not creating a ticket when Email is received
Hi all, first posting on here so go easy on me ;) Not long started with current company and we have ServiceDesk Plus (7.6.0 B7600 – know it’s out of date), so I’m still feeling my way around the software and comparing it to other helpdesk software I’ve used. 1st question is …. Is there any way to set SDP to “NOT” create a ticket when incoming Email is received, basically we can get a lot of Emails from different people all on the same issue/subject (non-IT internal workflows cause this, nothing
Why does the CPU always show at 100%?
I have one of my Citrix server running Windows Server 2003 R2 w/ SP2, it has 2 Quad Core processors, and when monitoring CPU Utilization it is always recording all 8 cores at 100% but the server barely reaches 10%. I am using WMI montioring, and it works one all the other 30 servers I have but this one it continues to report 100%. All the other montiors for the server are accurate, any suggestions?
Pending Issues
Hi, If issues are pending after half an hour later, I want service desk to send e-mails to the related group and their manager for escalation. How can I do that? Thanks,
No technicians in drop down list now I have implemented sites
Hi all, I have recently configured ServiceDesk Plus for the sites feature. If I create a new request, or click on the 'Edit' button on an existing one, the 'Technician' drop down list is empty and any existing technician assignment is removed from the request. All technicians are currently associated with all sites and also with the 'not in any site' option. I can set a technician when I am just viewing the request (and click where it says 'Not assigned') - then the drop down list is correctly populated.
CPU utilization 100% on opmanager
I would like to ask what could be the reason why my opmanager monitoring display 100 CPU utilization while upon checking the server. Its actual CPU usage is less than 10 percent.? TIA
OPManager License
Hi, Can i purchase license for an unlicensed OPManager pro 8? Regards, Van
DonwGrade SDP Build 8017 to Build 8016
Hi!! I need to do a bakup restore but the backup file is done on the build 8016, how can i downgrade the SPD build 8017 to build 8016?
Configuration not working...
I have created the following configuration: Category: Drive Mapping Type: User Total Retry Count: 2 Target: Remote Office (Local Office) Excluded Items: None Disconnect all existing network drives: No Resource to be mapped: \\server\share$ The status always says "Ready to Execute." When looking at the Execution Status window, it does not list any computers--it only says: "For configuration deployed for Workgroup or Remote Office user(s), the targets will be shown only after getting status from client
Exchange Server with ServiceDesk Plus
Hi Support Team, Can we use Exchange Server on SDP without enabling POP service? regards, - Tuyen
Backing Up Data for Re-installation
What data needs to be backed up to re-install the server on Support Center Plus and Service Desk Plus? -Zack
Inline images not displaying correctly
Hi, I'm not sure if this has been fixed in a later version but we have a situation where if a user emails an image to us within the body content SC+ adds the virtual directory link within Apache as https://<URL>/inlineimages/workorder/<RequestID>/<Filename>. If a request is added by a contact through the client portal, or if a support rep adds it manually for phone-raised requests, the URL looks like https://<URL>/inlineimages/WorkOrder/<RequestID>/<Filename>. This means that the images aren't
Problem Creating new accounts
Hi, I can create only one account, when I try to create a second account I get the following error message: FAILURE :Account with same name or Login URL or support email already exists any help appreciated, Lior
Fresh installation of NetFlow Analyzer - 9500 binary?
I am going to migrate from one distribution of Linux to another, and so I need to perform a fresh installation of NetFlow Analyzer. We have a license for Netflow Analyzer, but the current installation has been upgraded over time from around 7 to 9.5. Is there a 9.5 binary I could use to install directly to the 9500 release? Regards, Paul
New request using REST API
Hi all, I'm not practice about REST API, so I need some help. I'm trying to open a new request using http post method, but I don't know how to set the parameters. I created a simple test html form to do this: <html> <head> <title>test</title> </head> <body> <form name="test" action="http://localhost:8080/sdpapi/request" method="post"> <input type="text" name="subject" value="test subject"> <input type="text" name="description" value="test description">
SLA
when I create SLA it will be applied to the newly created request as per the criteria. is there's a way to apply the SLA on the already exist requests.
Contract Mgmt - Maintenace Cost
Is possible to input a single asset maintenance cost? Regards
Software Deployments and Global view
I would like to make a feature request. We have just installed the patch and have DesktopCentral integrated into ServiceDesk. It works well. I was showing the technicians how to use the software deployment and where they could see all the old jobs that had run (by selecting the Global radio button). When we went into one of the configurations, I realized that anyone can run that job using my elevated AD account that is in the job configuration. This would allow someone malicious to..let's say...install
I deleted a device by hazard and now, I cannot have it back under Netflow Analyzer
Hi, I am new to Netflow Analyzer. Yesterday, I created about 20 devices and this morning, I have deleted one device by hazard. Whatever I try, I do not succeed in having this device back under Netflow Analyzer. I there somebody who can help me? Many thanks
Distribution server file locations.
Hi, I have been using desktop central 7 for almost a year acronn our LAN and am looking to expand to update machines across our WAN. Our remote sites have only 1 DC at each site! - therefore - I have added a remote site and downloaded the agent zip file. Then I have installed the remote distribution server on the DC. This appears to install directly to the C: drive without any options. My problem being there will not be enough space on the c: drive to sync all the updates!! - Could you please
Is there a way to put ServiceDesk Plus Within an IFrame?
We have a corporate website and all of our other tools are integrated within it (dotnet framework) and the only piece missing is the ServiceDesk piece. It is really causing us an issue since this is the sole tool we use to log and track incidents? What is happening is when the Iframe is loaded, it is like it loses its CSS? Is there any way (fingers crossed) to fix this issue? ANY help on this would be VERY APPRECIATED!! Thanks Chad ~
Change Request Notifications
Hi All our e-mail notifications currently work correctly, with the exception of when an acceptance/rejection is made to a change request - does anyone know why this would not be working, as at present, a requester has to go into the change itself and check for responses. Many thanks Doug.
Netflow analyzer 9 problems
application services on the server not restarting. what could be the problem ?
outlook distribution list as attachment
When I attach an outlook distribution list to a service desk request, the attachment does not appear. All other types of attachments are ok eg word docs, excel spreadsheets, pdf's etc
Mass requestors deletion
Hello. Could you please advise how to perform a mass deletion of requestors from the SDP? Via SQL for example. Except embedded like 'administrator'
automated email interaction with our suppliers
Like a lot of companys we outsource some of our IT functions. We interact with these suppliers by automated emails containing data from their helpdesk systems. Is that something Servicedesk can automate for us? For example, * if an an automated email gets sent from our first-line support provider, the date gets scraped out and created as a ticket automatically in the helpdesk. * if we update the ticket with an action for them, it emails them back * if we then want to send the ticket to our
Manage Engine Netflow analyzer
How do you delete devices in Manage Engine Netflow analyzer?
Multiple Scheduled Scans
Hi Is it possible to set up multiple scheduled scans, as we have offices in different countries and therefore different time zones, and not all machines are switched on at the same time. As a result, we end up with a lot of machines being missed out of the scheduled scans. Thanks Doug.
Failed to communicate with client while updating workstation agent
I am running ServiceDesk 8017. Currently I am trying to deploy the latest agent (1.05) to our workstations. While doing this, I was receiving a lot of 'failed to communicate with client" errors. After some troubleshooting, I found that the AssetExplorer agent was stopped. When I tried to start it, I receive a message saying that the service is stopped because it has nothing to do. If I try to start it a few times, it finally starts and I can update the agent. However it does eventually stop
Displaying of products list in request form on customer portal
Dear Sirs, We would like to point out that: Displaying of products list in request form on customer portal is not so convenient as displaying products list in request form of user home page. It would be very useful for customers if products list in request form displayed same as in user home page. Attached you will find screenshot of product lists. Kind regards, Ilya Pavlov.
Asset Name changes from FQDN
I have been experiencing issues on my ServiceDesk server with asset scanning. Among these issues, I have noticed that most workstation names will switch between a Fully Qualified Domain Name and a non-FQDN every few scans. I had manually gone through and fixed all of the workstations, and I am watching them change back. I have the clients running the 1.05 agent and I am on ServiceDesk 8017. Please help.
1067 error
hello, I applied the 5.2 upgrade and now my service wont start with error 1067. I am running Windows 2008R2
ManageEngine Free Azure Performance Monitor Tool
Dear All, We take immense pleasure to announce the release of ManageEngine Free Azure Performance Monitor Tool. ManageEngine Azure Performance Monitor Tool, allows you to monitor performance of roles deployed in Azure environment by monitoring CPU Utilization, Memory Utilization in real time. This tool presents the resource usage in an elegant graph and reports. It also shows the important Performance Counters for the Web/Worker Roles present in a tree view. This tool also populates Event Log records
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