ManageEngine ® Firewall Analyzer 7.2 Released
ManageEngine ® Firewall Analyzer 7.2 Released We are glad to announce the release of ManageEngine Firewall Analyzer 7.2 (GA) Download Standalone Edition Distributed Edition Read More What's new in this release? 7.2 - Build 7021 - Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Collector Server The general features available in this release include, Collector Server contains all the features of Firewall Analyzer Standalone Edition 7.2 - Build 7021 - Standalone
custom fields
Is it possible to get a report with custom fields defined for a specific service in the service catalog? thanks
Custom Fields and reports
How could I get the custom fields that I added in a service catalog template to a report? in order to get the report with those fields too. I'm no refering to the common fields which are OK, but not the ones you add for each category of the service catalog ie. request ID / subject /client / Category / Custom Field 1 / custom Field 2/ ...
delete products or archive products (Build# 7804)
With categories, it is possible to 'archive' old categories. However, i am not able to do this with products. I would like these 'old' products NOT to show in our Request templates. Please advise
95th Percentile Average
We are running OpManager build 8025. Our bandwidth graphs for our various devices are showing the 95th Percentile graphs, but they are averaged instead of the real 95th% number. Is it possible to switch this to use the real 95th number instead of an average of the 95% of our traffic?
URL monitor
How could I add a URL monitor to a business view? thanks in advance
google map api error
I am using my gmail id to generate google map api, but when i am pasting that api in opmanager google map api text box it is showing error "this site needs a different google maps api key. A new key can be generated at http://code.google.com/apis/maps/signup.html"
Configure OPManager to send Mails to multiple users
Hello, I'm new to OPManager. When trying to set the Mail Server Settings, i'm able to send an email notification to one user, but how am i going to send a notification to multiple users? Can someone help me in this please?
Multiple GL Codes per PO?
Is it possible to have different line items with different GL codes? What about having different line items be associated with different location codes? It seems like the entire PO is linked to a single GL and location Code, but we like to have a single PO to the vendor with different line items going towards different GL Codes and different lines going to different location codes.
Notify when Task Finishes
Once, I marked "Notify when Task Finishes" option for my Automate Patch Deployment Now , I don´t want it to send me an email everytime it runs, but although I unmark it and click Save, it stays marked and I get the email Is this a bug ? This is my version Desktop Central Components Versions [Build No: 70251] Here you can find the versions of various components bundled with Desktop Central Desktop Central Component Version Details Desktop Central Server 7.0.2.51 Desktop Central Agent 7.2.49 Desktop
Migrate OpManager
Hi, I´m going to migrate OpManager to another server, from a phisical to a virtual server, from 32 bits to 64 bits, with RAM of 4 GB to 8 GB. My idea is to make a full backup and after use to restore it into the new server; i shouldn´t be having any troubles at all doing this, right? Do you have any suggestions or a best practices process to do it? Thanks And Regards.
Timing a Technician
I am trying to figure out how the timer works with incidents and how to track the technician's time completing. I tried going through the admin guide and what not, but it's still not clear to me. Mostly, when a new incident comes in, the timer is on, then when I assign it to a technician, does the time start over? Or how would some of you recommend it be setup? Thanks in advance.
Requester add restriction when creating request
when adding a request, is there a way to not allow a user to add a requester if they are not in the dropdown list? The list has lastname firstname and some users are typing in the first and then last name and of course they are not in the list. The user is prompted that the requester does not exist and asks if they want to add them... is there a way to disable this? best regards, jerry
SDP 8.1 Beta - Online Demo
Dear Users, The ServiceDesk Plus 8.1 Beta Online Demo is open for public and the same can be accessed from the URL, http://beta.servicedeskplus.com In case of any issues / feedback please contact us at beta@servicedeskplus.com You may face some UI issues, browser issues & localized translation issues. We are into the phase of issue fixing that were raised internally and also by the closed beta testers. After this we will have a couple of testing cycles. We can assure that we are definitely in
Surveys - more question types
Hello. Is there anything in the roadmap for the ServiceDesk surveys? A big thing for me would be allowing different types of questions - some questions cannot be answered by a scale of satisfaction levels. The big one - "Did we fix your problem?" just needs a simple Yes or No. As it stands, to do that, every question would have to be Yes/No. Could you add the ability to add a Yes/No option and different dropdown or radio button options for each question? Thanks.
failed installation in redhat linux enterprise 6...
hi, I'm running Redhat Enterprise Linux 6 with xWindows installed. When I try to run the installer, it get as far as: #./Manage-------.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. is the installer support rhel6 OS? Any suggestions and help is much appreciated. thanks
Inclusion of Notes in Report
Is there a way to include a request's notes in a report? Custom SQL query? Any ideas? Thanks, Christian
Why not have release management?
Why not have release management?
7704 - Requests tab limited to 100 entries per page and strange 'row count' option appeared
Hi, I would like to request that the number of incidents which the system can display on each page be increased from 100 to include the previous values of 250 and 500. It seems strange to remove this functionality. Also, could the Row Count 'button?' be removed and the actual row count be displayed by default as it used to be? There seems absolutely no point in forcing users to click this text after every refresh of the page. It only takes a few milliseconds for this value to update on our
AD Self Service plus Error (Permission Denied Contact System Administrator )
Hi We have Ad self service plus installed in our Network. We have one problem with this. one any user trying to unlock or reset the password are getting the following error Error :- Permission Denied Contact System Administrator One more thing actuallly i wan to clear. that when we logout from that server where we have installed this software then AD selfservice stop working. Is it normal. or any configuration error. PLease advice. Thanks in advance.
Unable to update a Group Membership
I have been trying to add myself (network administrator) to a group but keep getting the following error: 5 -Access is denied (Terminal Service / Folder Creation) Reasons: User does not have rights to create a homefolder. Users do not have access over terminal services. Can you tell me what I may be doing wong? I have domain admin rights over our AD. Thank you!
Limit Dashboard Information
Is there any way to limit what shows up on the dashboard for a technician? For instance, I have created a user that can only Reset Password, Unlock Account, and run Group Membership Reports for their OU only. However, when I login with this tech's account, the dashboard shows more than I want this person to see. Not all of the areas have actual numbers in them, but this tech can click on Number of Groups and even though it shows zero, it will list all groups in the domain. I would like to limit
Importing Security event log from NetApp Storage
Hi, we have some NetApp Storage that are publishing audit logs in .evt format. We can connect via Microsoft "Computer Management" MMC tools to administer it (it's just publishing some of the computer management tools) and we are able to see security events via the Microsoft Event Viewer MMC plugin. When trying to connect to this storage from ELA 7 we get an RPC error, probably because ELA is trying to do some checks and the storage is not responding to them. The only events published in this way
Granting 'Send As' Permission in Exchange 2007
Hi, the granting of this permission seems to be missing. I am running the latest version. I can grant 'full mailbox access' and 'send on behalf' but cannot grant the 'send as' permission. Can you advise if this is in the works? Regards, GAC
Problem with Dashboard View Customization
Hi, I was going to create some custom dashboard view in ELA 7 but after I put a view name and select some group to be shown I get returned to the dashboard view list and my new view is not created. Anyone know if it's a known problem and how to solve it?
ELA causes high RAM usage on Domain Controller ( Win Server 2008 )
When I add My Domain Conrollers ( On Win server 2008 ) in ELA console for collecting Event Log from them, RAM Usage of Domain Controllers goes up and continue stays up forever . I have just this problem on Win Server 2008 DC, I didn't have such a problem on Win server 2003 DC !!
USB Security on MobilePhone
Can we set on usb security "Selfphone can use a modem but block all storage request" Is it possible ?
Finding out employees
When we perform a reply or forward to a request, it would be nice to be able to find the name of the employees not only search them by email address like we have to do now
unable to start servicedesk
Hi, i am unable to start servicedesk as the options in the tray is grayed out!! i belive i've exceeded the trial period also. but it should then go to the free period but it did not??
OS Processor Queue Length alerts on Domain Controllers
Hello, we are testing the OpManager product to see if it would be a good fit for us. I've noticed that all of my domain controllers have a high number of OS Processor Queue Length hits. This inspite of the fact that the CPU utilization is less than 5%. I searched the forums here and read through the other posts on this issue. I decided to run perfmon on my domain controller which had a queue length of 34 and watched it realtime for a few minutes. From what i can see, the OS Processor Queue Length
Desktop Central / Add Custom Field
Hi, I want to know can we add new field for all of my severs and i have to filter with same filter for reports.. This is very important situation for our customer, now license for 200 device if its works they will buy for 2000 device. Example: Add New Field > "My Special Workstations" > Filter by "My Special Workstations" > Go to report from same field.
When will Opmanager support IPv6 addresses?
We are using Opmanager to monitor many servers and hosts, and also need to be able to report uptime/etc based on IPv6 addresses. When will Opmanager be able to address IPv6 hosts?
VPN Cloud in map
Hi there, Is it possible to place an "VPN" cloud in the map of a bussiness so we can connect the routers to this cloud. Now the drawing is full mesh, 'but logical the routers are connected to an cloud. Regards Wilbur
No history or alerts generated for locked out accounts
I have had a few accounts get locked out due to password failures, but the Alerts section shows there is no data available. I even tried 90 days and still nothing. All the other historical data works (like accounts created,deleted, OU's modified, etc). I just don't get any locked out notices. Why do I not see this information? Thanks
MS Out of Band Patches
I have a two fold question. MS apparently is going to be releasing and out of band patch today (http://technet.microsoft.com/en-us/security/bulletin/ms11-dec) 1. When will this patch be available via Desktop Central? 2. What's ManageEngine's turnaround on Patch Tuesday patches being available in DC and what's that policy as it relates to these out of band patches?
Microsoft Office Upgrade
We are currently using the latest version of Desktop Central and monitoring all of our ~200 workstations. We would like to completely uninstall Microsoft Office 2007 and install Microsoft Office 2010. Is this something that Desktop Central can handle? We would like to run this over the weekend and when employees come in on Monday their workstation is up to date and ready to go.This would need to be applied to all 150 workstations that are all in house and 40 laptops that are never here, but they
Change Web Server Port
Is it possible to change the web server ports after the application has already been installed?
How can I Inactivate a Category
I want to inactivate a category. How can I do this?
workstation scanning results
Hello, We are having the following problem in SD+ version 8.0. When scanning a new workstation in our network we often receive information from another workstation that was already scanned. There is no difference if we scan the IP address or host name. For example when we scan the new PC A the username from PC B is filled in, so the original username asset from PC B is then empty. With this situation we do not have a correct asset overview we install a new workstation in our network with the
Table of Service Category in SQL Server
Dear all I want to find Service Category's table in database of SQL Server Could you please tell me the name of this table? Regards Negin
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