Location Awareness in iPhone App
Location awarenes on the iPhone app would really improve its functionality. It would be great to be able to automatically assign jobs to maintenance staff who are currently at a specific site. You could also allow the staff to view all jobs pending for the current location. I would see this as also being handy in the ServiceCentre Plus application (we use that ourselves) too as we often send service staff to do a regular visit to a client and having a quick list on your phone of issues pending for
Netflow invalid path
After installing Netflow Analyzer, we see the below when trying to access it via OpsManager - PLEASE HELP!! HTTP Status 400 - Invalid path /netflow/jspui/dashBoard was requested -------------------------------------------------------------------------------- type Status report message Invalid path /netflow/jspui/dashBoard was requested description The request sent by the client was syntactically incorrect (Invalid path /netflow/jspui/dashBoard was requested).
Evaluating VoIP monitors
We have been evaluating VoIP monitors on build 8812 and have a couple of questions. 1. MOS value The MOS value is always reported as an integer value (4). Shouldn't it be reported as a decimal value (i.e. 4.3)? 2. Treshold for Packet Loss When we create a new monitor, Opmanager shows the treshold value for packet loss as percentage (this is in the window before you press submit button to create the monitor). When monitoring packet loss it seems like Opmanager uses the number of packets that is
Monthly Report - Closed and opened requests
Hello! I am somewhat capable when it comes to simple queries, but working with multiple joins, etc, I start to get lost. I am looking for a monthly report that produces the following for <Last_Month>: --------------------------------------------------------- | Site | Category | # Opened | # Closed | --------------------------------------------------------- This report could group based on Site and Category to produce a matrix, or it could just be a tabular report. Any help would be greatly appreciated!
Audit History Report error
Hello! When running Audit History Report, i'm getting the following error. Can you help with troubleshooting this? net.sf.jasperreports.engine.JRException: Errors were encountered when compiling report expressions class file: 1. Syntax error on token "??????", invalid AssignmentOperator value = (java.lang.String)("?? "??????"" + " ");//$JR_EXPR_ID=9$ <----> 2. Syntax error on token "??????", invalid AssignmentOperator value = (java.lang.String)("?? "??????"" + " ");//$JR_EXPR_ID=9$ <----> 3. Syntax
"Deploy" not working?
I have an Automated Patch Deployment task configured to "Scan, Download and Deploy" Patches, but still appear some missing patches. Is not supposed that that kind of task is intended for the automated installing those missing patches? What am I doing wrong?
Scheduled Shutdown Failed
Dear Forum, When using the Scheduled Shutdown status is Failed and comments are not available. What is the problem precisely ? Thank u very much Regards sorry can not upload pictures, always appear error "Please click Browse and select an image file" error when I click on the picture already
Server Failure, problems after restoring backup.
Server failed. Did a reinstall of manageengine and restored the database. I noticed i wasnt getting any completed inventory/patch scans for about a week or two. The agent status on all the clients stated they needed to be updated, so i did an uninstall of all the agents. I went around to the some of the machines and noticed the icon was no longer in the taskbar. So i did an install of the agents on all the computers(120) and the install fails. I checked the event viewer for details and the errors
Notification emails not sending emals.
Team: We have configured the mail server settings correctly and have received the test email. However, when setting up Notifications we get the below error with different email address domains - gmail, msn, hushmail, etc. Please help!! Notifications log attached. Exception occurred while executing Send Email action. Please verify the settings for the same
7904 Hotfix released
Dear Customers, We have released our Hotfix 7904 Here you can download the Hotfix 7904 http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of features included and issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7904 Thank You. Regards, Arun SupportCenter Plus
Auto create mailbox
Hi, I am wondering if there is anyway I could get exchange to automatically create a new mailbox for the user once a new user request has been submitted to ServiceDesk Plus. I was thinking maybe a Powershell script could do this but I'm not sure.
tasks without approval
Tell me please why task is assign to technicans and groups without approval? It's correct? I saw only one checkbox "Do not asiign technician befor Service Request is approved" it would be nice if the same checkbox will be available for tasks. Thank you/
ServiceDesk Plus within an iframe & a Web Viewer WebPart
I would like to run Service Desk plus from within an iframe viewed from a web part in SharePoint services. However, this is preventing categories from displaying in the drop down, and get the following errors(I've shortened the URLs): Homepage Line: 82 Char: 2 Error Permission denied Code:0 URL: .../HomePage.do New Request page Line: 1187 Char: 5 Error: Object doesn't support this property or method Code: 0 URL .../WorkOrder.do Can you tell me what's falling over here and how I might resolve it while
Announcement: Planned Service Update on Jan 1, 2012
We have planned to do a service update to "Zoho Accounts" on Jan 01, 2012, from 00:30 PST to 01:00 PST. We are taking required measures to ensure that ServiceDesk Plus On-Demand services will not have any impact during this period. We will post here once the update is completed. Please refer here for more information on this update.
wrong DNS entries for computers
What is a stale period for cached DNS entries ? # with a selected "Resolve DNS names automatically by default " option all record are old and don't coresspond to current one mapping. Example: Dst IP: lp014.xxx.xxx witha source IP 10.20.40.7, DHCP server's log shows that this IP adress was leased to LP008, not to LP014 Lp014 has been turned of for arround 1 day. I couldnt find any DNS aging related settings. And one more when I try to enter "Click here to add new Domain/Site" settings nothing happens.
unable to add " Today's Packet Loss"
I need to add "Today's Packet Loss" monitor in routers but unable to integrate with notification profiles. Kindly find attach snap for your understanding Farhan,
NetFlow plugin always doesn't work normally?
The NetFlow module in OPM has not worked in the recent. After restarting the service of it, it can work, but it can’t work after some hours. How to explain and solve the problems? The devices can normally send flow to the server of OPM. The netflow plugin 9000 is enterprise edition.plx
Help! Have problem about cisco device
I have setup cisco device on PMP v6.4.0 password only change on enable secret or enable password only password on username hadn't reset. Anyone have anyhelp for this problem thank you
Great service
Hello, I rang about an issue I was having on the 23rd of December. As the lines were busy, I had to leave a voice message. It is now the 30th of December. I will wait to see when (if) I will get a call back. This is not the first time that this has happened. Maybe your service is as good as your product. Thanks, A user
Converting Field MM2COMPLETEREQUEST
Hi there. I'm trying to convert, in a Microsoft Sql Server 2008, the field MM2COMPLETEREQUEST from table RequestCharges using the following command but it does not work well. Look: SELECT RC.MM2COMPLETEREQUEST, DATEADD(s,RC.MM2COMPLETEREQUEST/1000,'1970-01-01 00:00:00.000')FROM RequestCharges RC WHERE RC.WORKORDERID = 3887 the result is a date in the year of 1970, but the correct is 2011-12-27 900000 1970-01-01 00:15:00.000 7200000 1970-01-01 02:00:00.000 My question is: What I need to do to
Approval based on field Manager from AD import
it would be nice if user import from AD could gather and save in a new field the users manager and then you can send requests to be approved by this manager in the actions menu of requests
Technician's permission to change CAB stuff
Hello, At this moment any technician in SDP has a possibility to add/remove a CAB member. How is it possible to restrict technicians in this aspect? Best Regards, Vlad
Error in system log viewer (Exception while trying to send notification for the request.)
Hi I am getting the error in the screenshot (Exception while trying to send notification for the request.) when service desk tries to send out e-mail notifications to a e-mail addresses in a specific domain. I have checked and our domain and IP is not blacklisted on the recipients mail server, I am able to send mail to the domain when loggin in to the webmail with the account used for our servicesdesk mails. Thanks
Remote Desktop Setting
Remote Control is not avialable in Service Desk Plus Professional. Only Remote Destop Setting is available. How can we take remote desktop through SDP.
Dashboard missing information. Some widgets not showing data.
Hi. My dashboard view has multiple widgets and some of them are missing information. This happened after a server restart. I ran the repairdb.bat script a couple of times and when I start the opmanager service it comes back with "Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server " Eventually it comes back and the password for the admin account does not work. I tried resetting the password but although it mails me the password i still
Default Language of Browser
Hi, I corrupt some think on SDP language and now its working for only english or turkish (I have to select on SDP menu), when i click to default, its not giving automatic language from my browser. How can i fix these ? Could you give me path of language folders or somethink ? Regards, Thank You..
Recommended live database size and archiving
What is the recommended number of tickets to keep in a live database? I'm just curious how to size this for archiving purposes. Right now, we are averaging about 1500 tickets per month. How will archiving affect reporting against tickets? Will it have any impact with the relations to changes or problems?
Netflow Analyzer 9.5 unable to use ipfix with extenstions of sonicwall
hi iam trying to use the netflow analyzer for flows exported from sonicwall when iam using ipfix with extensions the flows are not detected by netflow only when i use netflow version 5 the flows are detected and some stats are being show.. how to use netfix with extensions. Thanks & Regards Satish
Ubuntu server 10.04, run as service, no packets captured and slows down server
Just installed ELA 7 No error messages when installing, but it will not run as a service, had to start it manualy with run.sh The symlink in /etc/init.d/ is in place (was created by install) when I do: # /etc/init.d/eventloganalyzer console Running ManageEngine EventLog Analyzer 7.0... exec: 272: ./wrapper: not found I get the above error message Also hte ELA slooows down the system considerably. I configured a firewall to send syslog msg to ELA, no messages seems to be received, I used
Cisco messages not showing
Hello, I'm trying to configure EventLog to capture syslog logs of a Cisco PIX. The problem is that, in the dashboard it shows me that there are logs but when I click for the details it says me "No data Found". What can I do? Thanks in advance
Reports not showing the whole day data
When I'm running a report both "one time" and "scheduled" - it is only showing around 2 hours of logs. Anyone here having similar situation? Thanks.
Eventlogs from NetApp storage (security logs)
Hi, we nave some NetApp storage that will report about security event (login,logout,cigs audit) as windows events. From a server with computer management is possible to connect to those filers to manage them as windows servers but they are not real windows server so some management function are missing but envelog viewing work correctly. I've tried to get event logs with eventlog analyzer 7 but I get an roc error connecting so I think that ELA is trying to get something more then only logs (host
EventLog Analyzer - Good source for training material?
I am trying to learn (quickly) the basics about managing EventLog Analyzer. Where can I find some good reference/training materials? I'm a total newbie and right now, I can't even figure out how to stop the software from finding and monitoring network devices on its own. We'd like to manage that ourselves but it seems to find devices and then starts to monitor them all by itself. Thanks, Mark
batch update specified requests?
A challenge for you: I am scoping a reimplementation of our Servicedesk Plus installation. It has been incorrectly and badly used in the past so I need to assess whether to start completely from scratch with a clean install or clean and reconfigure the current install. We're talking about 56.5k existing tickets so it's not a small scale project... If I provide a data dump of all requests that have a request status that is not 'closed' would it be possible to batch update them to 'closed'? There
Purchase Order - Print Preview, Send page by eMail
As the PO that is produced for eMail purposes does not hold enough information ( can this be tailored) I have tried using the Print Preview, then Send Page by eMail. This works OK apart from preceeding all of the � characters I get the following:- example: Price Adjustment (£) Is there a way to fix this other than manually removing the offending characters or amending the template of the eMail sent to the vendors. Damian
Custom Binary Attributes
We are currently evaluating ADManager Plus for user creation. We have several extended user attributes in AD that we have added to ADManager Plus. These are text (CHAR) fields and binary (true/false). We have added the attributes as Custom Attributes in ADManager and they show up on the Modify User screen. We can modify the text entries without problems. BUT - the binary entries, which show up on the Custom Attributes list as text fields, will not take anything that we enter. We have tried entering
Upgrade 8.0 to 8.1
Hello. We purchased version 8.0. Soon you have a new version - 8.1. We have to pay to upgrade?
Custom Reporting � Previous Weeks Closed Tickets
I have to provide management with a weekly report that contains the following: Total Number of Tickets Closed Previous 7 Days = Break Down of Each Category (Software, ect�) = Total Number of Tickets Open Greater Than 7 Days = Total Number of Tickets Closed Year To Date = Average Number of Tickets Closed per Week = Is there a custom query that would be able to produce all of this info on one report for me? If not, is it possible to get each report so I can then manually combined them (Like I did with
Service Desk Queries
Q: Can we add custom users if AD account is not available ? Q: For notification we can use Gmail, Hotmail & yahoo etc i.e. requestor have these id’s instead of exchange, AD account? Ans: Ye Q: How the licensing work service Desk? Q: For the requestor access is Arabic supported if its supported so any limitation is there?
SDP and Asset Explorer CMDB documentation and info
We currently have Asset Explorer implemented in our environment and are also evaluation ServiceDesk Plus and I was wondering if there is any integration/linkage between Asset Explorers CMDB and SDP? If so where can I find documentation or white papers on how it works specifically with SDP? I was able to find the CMDB for Asset Explorer here http://www.manageengine.com/products/asset-explorer/help/cmdb/cmdb.html But in the SDP admin guide (http://www.manageengine.com/products/service-desk/help/adminguide/index.html)
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