AD Additional Fields in Incident template
I'm not sure if I'm missing the procedure on how to do this, but is it possible to have an additional Requester field that's populated from Active Directory visible on an incident template? At the moment I'm not seeing anyway of seeing the contents of the additional details other than clicking on the persons name and opening their details.
Asset module and Active Directory
I have a list of computers that are possibly no longer in use, some are in other office locations. For arguments sake let’s say that the computer names range from LP001, LP002, LP003… etc. up to LP010. Since I cannot confirm that all of these computers are no longer used, could I not disable the computer(s) in Active Directory and when I run an Asset scan, they would not be added to the Asset list of ”failed during last scan list”?
How to rename 'New Incident' buttons back to 'New Request'
Hi - I upgraded my OpManager last night from 8721 to 8812. After the upgrade, the ‘New Request’ button on all the panels changed to ‘New Incident’ and the technicians are finding it confusing. On all the Panels, where there used to be a button for ‘New Request’ the button now says ‘New Incident’. On the Requests Panel, in the Request screen, the ‘New Request’ button has also been replaced with ‘New Incident’, but the ‘Edit Request’ and ‘Link Requests’ buttons remain unchanged. I am attaching
Export data from test instance to rpoduction instance
I have a test instance of the servicedeskplus tool set up to test modifications. We are adding support for a lot of new tools and services and have set up all the fileds in the test instance. I need to know how to export the changes from the test instance and import them to the production instance. The fields we have changed or added are: Category Subcategory Level Priority Request Closure Code Incident Additonal FIelds Business Rules Service Level Agrrement Requester Additonal fields Technician
Report links are pointing to wrong server
Hi there, We recently upgraded to the newest version of ServiceDesk Plus Enterprise. Since then, it seems all the links that allow you to drill down into a call are pointing to our development server even though the current DB connection is pointing to production. Can you tell me how these links get their URL and if I can change this some how? Thanks Eva
Custom Query joining SnmpInterface and Alert tables
Can you give me an example of a query joining the Alert and SnmpInterface tables? I need to report on IFCIRCUITID and IFALIAS for Discard or Error alerts.
Service Catalog: Dynamic Approvers List in Workflow
Hi! Hopefully, this has not already been asked. I have created a new "resource" field in a Service Request form called "Manager E-mail Address". Is there anyway to use whatever the requester enters into this field as the Approver in the Workflow? I know right now, you have to preset the Approver list but as different requesters have different Managers, we can't use a pre-defined list (and of course, we don't want to send to all Managers for approval for one requester). Thoughts/suggestions?
How Publish MPS+ Service Desk Online, Windows Server2008r2 datacenter. Cloud environment.
Hi all We just bought MSP+ Service Desk, already done configuration, How to publish it online? We have Windows DataCenter 2008r2 installed on my company cloud account using IBM Smart Cloud. How to link the application to server & to be public. i have enable ISS Roles in the server. but dont know how to configure. if use localhost:8080, no issue, can access. Kindly advice. Nee help we want to configure, so my customer can log report from outside network/public using website
getting alarm propertis for invoke chassis view(nar file)
please see this code in events browser for invoke nar file: <MENU-ITEM action_type="openframe" action_value="com.nrdc.bts.chassis.btsChassis? MS_HOST=localhost&HOST=${name}&CLIENT_SERVER=TCP& ;PORT=${snmpport}&URLPREFIX=./&MS_MODE=3& ManagedObjectName=${node}&MS_PORT=9001& CLIENT_CLASS_NAME=com.adventnet.nms.client.ms.MSClientTransporter& XMLFILENAME=btsChassis.xml&CONFIG_CLIENT_IMPL=com.adventnet.nms.config.NmsConfigClient"
Windows Server 2008 Patches : KB2510581 (missing size) and KB2607712 (no patch)
Dear Forum, I would like to ask patches for Windows Server 2008 : 1. KB2510581 (different size) http://catalog.update.microsoft.com/v7/site/Search.aspx?q=kb2510581 2. KB2607712 (no patch availaible) http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB2607712 Thank you very much for support :)
Ticket Status
Hello Support team, I want to know if there is a way to auto-update the ticket status to assigned once I assign a ticket to a specified technician or a group. Thanks, Jedidia
Lease Asset Data
In case of Leasing information of IT Asset and Non-IT Asset, how can I import Lease trigger or Leasing start date and end date by CSV file? Thank you Namfa
Software License Management - Enhancement
Dear All, We are planing to enhance the software license management system, so we need your contribution to enhancing this feature and if you faced any difficulties in software licensing or if you need any new features in software licensing kindly post your comments here. Here is the list of features to be included in our product. Suite license management. Ability to add Software License Agreement(s). Notification for expired software license agreement(s). Support for renewing the
OWA monitoring (w/logon test)
http://www.manageengine.com/network-monitoring/howto_demos/url_monitor/demo.html Is not clear for examples of testing to make sure logging into a OWA URL completes. Can you please provide specific example of URL test configuration of testing OWA URL?
Unable to add device
We are unable to add devices in opmanager
Feedback
Hello, We're currently testing Servicedesk+ to see if it fits in with our requirement against several other products and found it very good. If possible, I'd like feedback on your experiences such as: Pre and post support and sales Using the application and how it helped you and the people you support. Many thanks
How to erase all application mappings?
How to erase all application mappings at once?
Netflow Analyzer Interface Data: Which Direction is "IN" and Which Is "Out"?
I've configured NetFlow on the outside interface of a Cisco ASA5510 firewall. Data flow is fine. I know from the fw and other monitors we have that the majority of traffic on this interface is coming from the Internet in to our fw. In NA, drilling down to the interface data and looking at the Traffic tab I find the traffic graph and the categories: IN and OUT. However, the majority of the traffic is displayed as "OUT". So, I'm confused as to what direction you guys assign as "in" and "out" and can
SDP still send/receive while 'Mail Fetching status is STOPPED'
Hi Support, I got a complaint from the customer about mail fetching. sometime SDP still send/receive emails while the customer has stopped Mail Fetching feature. If you want more information or have any recommendation, please tell me. Best regards, Songtham
Desktop Central - migration from MSP Center Lite
Ok, we had the MSP Center Lite solution since before. We upgraded to version 9 - that means MSP Center Plus. By this we lost patch management and more. With this in mind we now have Desktop Central as well. But my question is - how can i migrate the customer settings from MSP Center to Desktop Central. As of what I've heard they should be able to run over the same agent, but how do I do the migration of customer data?
Robust request search?
There does not appear to be anyway to search requests apart from a default 1 word search option on the left hand column. What if you need to search your requests for a request that has the words 12 rings in it, but not necessarily contigious? Is this being fixed soon? Thank you!
How can I automatic clean up some unused log?
Hi, How can I create a auto schedule to clean up some unused log in DB. Example, remove the Notice level data in DB which more then 10 days? Thnaks in advance!
How to customize the host type with Important Events
Hi, Is it can customize the host type with their important events too. As I only found four types (Unix, syslog, cisco, windows). Can I customize by myself and the show what their important events in dashboard? Thanks in Advance
How to prevent data from being truncated
I am logging data from linux device and when I look at the live data, process name is sometimes longer then 39 characters. When I look at the report, process name is truncated to 39 characters. How can I increase limit to more than 39 characters?
Eventlog Analyzer sending SysLog alerts
We have a centralized SYSLOG server currently in use. Are there any plans to include the ability for Eventlog Analyzer to forward alerts to an external SYSLOG server?
Hows Database Filter work?
Hello, I still no idea hows does the Database Filter work. I have two example. 1. Remove the notice level at old record. After I created the rule, but no idea where I can schedule run it? 2. Remove some duplicate message heading log when store in DB. I found many duplicate message in each syslog, and I would like to remove those message when storing in DB. But no idea how it work even I created the fule in Database Filter. Please advise. Thanks in advance.
Log Analyzer Report schedule once per year
Hi, i would like to know if there is a workaround to schedule a report once a year. The default option do not permit it. Thanks in advance, Flavio
Sending SMS verification for password resets?
We're using ADSelf Service Plus for password resets, unlocks, etc.. We would like to enable the SMS verification feature for password resets, but under the settings it only has an option for having a physical modem attached. Is this the only way to enable SMS? The last post I saw on this was nearly 2 years old, was hoping that had changed. Our server running Self Service Plus is a virtual machine, is there any way to enable it to send SMS verifications? Any guidance would be much appreciated.
Top 10 Mailboxes By Size
Hi Guys My home page does not populate the top 10 mailbox size graph, is there any specific setting that must be enabled, I've already created a essentials data gathering & mailbox account properties schedule that runs immediately Any help Thanks
OS Deployer 3 to multiple sys over the Network
Using this product, what is the best approach to accomplishing the following real world example?: Campus environment OS Deployer Server on same subnet as DHCP server serving all campus computers (not same server, just same subnet) Campus computers currently running a Windows OS Unable to physically go to each computer to force PXE boot or use bootable media, so that's not an option. Need to deploy a new master image to all campus computers without PXE or bootable media Is this possible using
After remove monitor with "the interface down" on a device ,but it still alert when interface down!
After remove monitor with "the interface down" on a device ,but it still alert when interface down! How can I slove the issue? Thanks.
Company Logo
Is there a way to put our company logo on the web portal instead of having the Manage Engine logo? Thanks, Jason
Function for Schedule Report ?
Dear Support I need to provide daily schedule report to every IT team. Can multipe reports send together with one email ? Can I send the report to my management using Cc ? Thanks Regards Frankie
Google Chrome Download
In Service Desk Plus, when downloading any attachments in the requests, it doesn't open the attachment but rather shows it as "HdFileDownloadServlet". This happens to any type of attachments that is sent to the service desk from users (pdf, doc, wav, ect ect..) Is there a fix for this for Chrome?
free version of desktop central for server 2008?
just curious... i noticed the free version is for 2000/2003. will there be a version for 2008 anytime soon?
Computer Specialist can not see accounts in other OU's
We are a school system and we have computer specialist at each secondary school. We have rolled out ADManagerPlus for them to reset passwords for their students. They only have rights to their schools OU. We are finding they go to reset a password and get user not found. They go to create the student account and it states that one with that student id already exist. Now they have to call us to move the account into their OU which is what we want, we don't want them moving students between OU's but
Can I delete "AdventNet\ME\ServiceDesk\reports"?
Can I delete "AdventNet\ME\ServiceDesk\reports" or at least clean it up some way? This folder is three times the size of my ServiceDesk database and is nearly impossible to open. Thanks
Netflow analyzer
Hello. I installed Netflow Analyzer on Windows 7 32b. And saw on my Dashboard information about my router. Then I installed Netflow Analyzer on Red Hat Enterprise 6.1 and I didn't see information on Dashboard, "No device is currently exporting NetFlow / sFlow Packets at Port 9996". I used same ip addresses on the Windows and Linux. I used "tcpdump port 9996" and I saw packages from my router. Thank you. Grigory
Desktop Central Agent
Hi Desktop Central agent installed on desktop which is in the workgroup, when we right click on taskbar icon and say send request to helpdesk, its not showing the from email address. the desktop is configured with pop email but agent not picking up the from email address. how we can get that in place so that we can avoid typing from address everytime. Thanks in advance Lorance
Reporting on the history tab
Will it ever be possible to run reports using the report wizard rather then the query report on the information supplied on the history tab?
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