Subject Column for Requester Conversations
When you are in View Request, it would be very nice if you could see the Summary as well. If there were a lot of conversations you could easily find the conversation you were looking for.
Example:
Current:
From: <paper clip> System On: December 14, 2010 09:59 AM
Improved
From: <paper clip> System Summary: Fwd: License Confirmation On: December 14, 2010 09:59 AM
The Summary would be the subject line of the email preferably with the ##<Request#> removed.
Thank you,