Trigger reports
Hi DC team, here I come with an other idea (while using DC, I see a lot of small improvements that would be nice to implement so I just share them for you to decide). Currently, we are able to create custom reports and schedule any report being allowed to send them via an email with an attachment. This is nice but by experience, I noticed that the more emails we receive, the less we pay attention to them. If I receive reports from DC everyday I will pay a lot less attention them than if I just receive
Agent Auto Deletion
Some products have a facility that will auto delete agents from the central server after X amount of days in order to keep the DB clean from stale entries (example: Symantec Endpoint Protection). In case that the agent re-connects back after it has been deleted, it is added again to the DB as a new entry Regards, Admin
SSH : is it possible to replace expect "legacy" login with SSH key sign in ?
At our shop we have several Linux boxes on which I would like to implement check through SSH. At present I am not satasfied at all with the CLI monitoring. SSH key sign in is so easy and robust, I fear the present solution in opmanager is unstable and risky towards security and a simple prompt change. Any tips on this ?
SDP - Incedent/Service Request - Email ID to Notify - Button to browse and choose multiple email recepients from requesters and technicians
Hi, When a requester creates a new incident or service request, the is an option called "Email ID to Notify" right under the description. It would be nice to add a button, allowing to browse and choose email recipients registered in SDP (requesters and technicians). For example if a requester wants to cc his managers on a particular request. Thank you, Miron
Monitor Oracle Application Server Application
I created a new oc4j application container called "TestMonitor" on my OAS server to test the WTA. When I was done testing, I deleted the application from OAS. Now, my OAS monitor says that it is in a critical condition because the "TestMonitor" application is down. Yep, it's down... because I deleted it. How do I clear that application out of the monitor? Thanks, Kris
Possible to copy or clone a Service in Service Catalog?
I just created a rather lengthy Service to create a new user in the service catalog that I would like copy and rename it so that I can just modify one or two options without having to re-create the entire thing. Is that possible?
Time Spent Report -Graphic
I need your help, with a Custom Report that I did create.My report is a Time Spent Report. And I am Grouping by Sub-Category. I will send you all screen shots necessary. My question is related with the Graphic. Because if you check, it is using the number of records of the Report to create the statistic, instead get the numbers of Hours Spent. For example:For Issues/Errors: We have 39 hours Other: 2 hours Scheduled Prevetive Maintenance: 49 hours. But the graphic is not being created,
80005000 error on bulk import using csv and template
Hi, I am currently evaluating ADManager and am having problems doing bulk imports of users using a csv file, sample: sAMAccountName,givenName,initials,sn bloggsf,fred,,bloggs It imports the CSV file ok and I can see the user details, I can either select a template, or leave template blank and set the OU. Then when I click Create Users some of the attributes for the users show as null and I get an error, e.g. User Name Logon Name Password Status null bloggsf null Error In Creating User,Unknown Error
Tomcat Error
hi, for a quick evaluation I tried to install ManageEngine_EventLogAnalyzer.bin on a debian 4.0 machine with -console option. everything worked well but now when trying to access http://server:8400 I get an tomcat error: --- HTTP Status 404 - /event/index2.do type Status report message /event/index2.do description The requested resource (/event/index2.do) is not available. Apache Tomcat/5.0.28 --- did not find any documentation on howto install EventLogAnalyzer ... any help appreciated... best regards,
email notification
Hi, Can I set the email notification in the template request? I must send email when the user opens the request with particulare sub-category. For example: When 1) sub-category is ‘MEV’ I must send email to :xxxxx.yyyy@libero.it 2) sub-category is ‘MCO’ I must send email to :aaaaa.bbbb@libero.it thank you for any help! Zezzik
I can't get syslog from juniper SRX1400 with juniper os
I can't get syslog from juniper SRX1400 with juniper os I can see syslog from SRX1400 realtime,but I can't see firewall in cantrol pannal
NetFlow Analyzer Enterprise Edition 7.7 - Released
Hello All, We are happy to announce the release of NetFlow Analyzer Enterprise edition version 7.7 . Here is the list of major features & enhancements that have gone into this release: Feature list: Alert Profile Option to add new alert criteria based on DSCP and IP address. Option to add Threshold type like volume,speed, and packets Schedule report Option to include business hours for weekly and monthly time period. Overall report for IP groups Mail Server settings Support for Secure SSL encryption
Batch or Tool for update many information
Hi, I have been facing the problem about Technician Group, When I changed the technician from group A to group B, the technician can't view thier old tickets on group A because these tickets can view by technician from group A only. This problem can solve by manually edit group from edit request page. However, I have a large information to correct and I can't manually correct them. Do you have any batch or tool for update a large information like this case? Best regards, Songtham
Active Directory user authentication
It would be much better to be able to log in to Op Manager using our AD credentials rather than local Op Manager authentication.
Top Ten Mailbox Size
Hi Guys How do I setup the home page option for top ten mailbox size graph? Thanks rttggssit
Unassign login details for requester
As per the subject. I have a few requesters (Admin -> Users -> Requesters) with login details assigned, I am wondering how I can remove the login details. I have tried editing the requester and removing the login name, however I get an error prompt to enter a login name.
Handling an email where servicedesk is in the bcc field
We get quite a lot of emails that are sent to us at our company email address that we really want on ServiceDesk. If we reply to the client we lose the initial part of the email conversation if we transfer it to SD. Could we have the feature added so that if we put the SD email address (or another that SD recognises) in the bcc of the email, when SD sees that its email address is in the bcc field (rather than "to" or "cc") it creates the job based on the email address of the primary recipient of
Schedule Inventory Scan - Save changes's button couldn't be clicked
Dear Forum, When i use Schedule Inventory Scan menu to make schedule, I've experience the save changes's button couldn't be clicked. I've compare Schedule Inventory Scan menu with Schedule Vulnerable Update menu, the save changes's button in Schedule Vulnerable Update menu could be clicked normally. I'm also attach screenshot of Schedule Inventory Scan menu. Thanks & Regards
USB hard disk in inventory list
I recentky attached a 2 TB USB hard disk to one of the PC under Desktop central management. I cannot find it's information under the inventory, computer, Hardware list. U run scan process on that PC, and I cannot find it update in the hardware list. Any suggestion? Raphael
IIS Monitor, Web Statistics, Delete Website
What does the "delete website" action do? I am planning to remove some website on my 'IIS MONITOR' because I'm not interested in seeing those statistics but i'm concerned that it might delete the website on the SERVER for good.
Automate time entry
Dear All, Is there a query that reports time spent by different Support Reps on a request? Is it possible to automate Time Entry every time something is changed on a request, not only on Close? Regards, Guest
Assign empty db to existing Servicdesk Instance
Hello, We are facing the following problem. We have a Adventnet test instance where we test the build updates before applying them to production server. Now our test database is corrupt and we have no valid backup. Is there any way to tell an existing SD installation (Build 8008) to create a new empty database? Thanks for your help and BR, Markus
Validate Ticket from external server
I was wondering if there was a way to pass a ticket number from an external application to SDP to see if it is a valid, open ticket.
Weekly Forward schedule of change requests
Is it possible to prepare a report for "Weekly Forward schedule of change requests", i.e., Change Requests scheduled from the current date & time to 7 days ahead. The current date & time would be the time when the query which would be running. My database is MySQL and my build is 8003 Thanks in advance
BI data
Would be nice to be able to present say on the log in page some data such as, current number of open tickets, total requests received today, this week, this month, last month. To give our users some insight as to how busy the help desk is.
Feed Custom Data for Computer in Desktop Central
Hi there, I have successfully imported a csv file with custom information for our computers into desktop central. However the only issue I'm having is that there are fields I want to change that I don't seem to be able to do. For example - the Primary Owner field. I want to set this to which branch, department, or job-site the computer is associated to. How would I go about doing that? Also - I primarily started looking into this only because Desktop Central can't seem truncate the product number
SupportDeskPlus Application for Blackberry / Windows mobile
Hi, is there an application for Blackberry or Windows mobile for outside technicans to adminstrate support requests in an easy way ? TX Martin
ISDN MONITORING
Hello friends, I have one query about ISDN , i have cisco 7500 router where have severl isdn links configure..i am monitoring this router using OPMANAGER . Now in general all my isdn links are down i use it as backup whenever framrealy goes down it comes up. i dont want OPMANAGER send me mails whenever it poll all isdn down interfaces... I want whenever isdn link comes up opmanger send me mail....can anybody guide me how can i configure this trap...using ciscoisdn.mib i can see status of the links.
ADManager Plus wins Windows IT Pro "Best Active Directory / Group Policy Manager" Awards!
Windows IT Pro Awards for 2011 have been announced and ManageEngine ADManager Plus bags two ‘Silvers’ – Editors’ Best and Community Choice - in the ‘Best Active Directory / Group Policy Manager’ category! We thank you all for giving us this victory! We thank you all for being our source of motivation and support! We are grateful for the faith you have in us which enabled us to win this award. We also take this as an opportunity to renew our commitment to deliver the best of products and services
Real Time Traffic Glitch - CCTV
I have 5 real time traffic Graphs in a CCTV View. Since Upgrading to the 9000 build, the real time graphs will flicker really bad. I have changed the refresh times and everything. Any suggestions? Happens in Firefox and IE
monitor error
I'm adding AD monitors to the my DCs and i'm coming across an error when testing the monitor. The service account we're using is not locked out, I successfully tested the WMI credentials and I confirmed the service account is a member of the domain admins group (I even added the service account to the enterprise admins group). These happens on multiple AD monitors. Any help would be appreciated. Device Name ABC123 Monitor Name Replication Traffic In Protocol WMI OID AD.Perf.DRAInboundBytesTotalPersec
Notification to requester if he/she reopened a ticket
Is there a possibility to enable such notification?
Servicdesk create a new empty db
Hi there, We are facing the problem that the db of our test instance of SD (Build 8008) got corrupted and as it is test we don't have a valid backup :). So I need to know if there is any possibility to create and attach an empty database to an existing SD installation. Thanks and best regards, Markus Purker
Account Loggon Sessions
Can OpManger alert when a particular AD account credentials are used with the server or service it used?
NetApp FAS2040 Monitoring
We are implementing several of these NetApp filers and wish to monitor & report on them through OpManager ( build 8721). We have uploaded the NetApp MIB and worked at creating a new device template with monitors. Long story short, no conclusive results. For instance, CPU Utilization or used and free space on volumes. Has anyone else had any success creating these monitors? Thansk in advance.
Export Data?
Hi All, I'd like to know how to export SLA settings, categories and Technicians from the old server to the new one? Thanks in advance.
Adding IP groups using text file
How do I add IP groups using a text file
Multiple notification when changing status after "closed"
Hi, Since 7903, when we change a status request from "closed" to another custom executed status, the request receive an new message. We have 2 more status after "closed", how can I do to stop sending new email notification when I change status from "closed" ?? Thanks. Regards, Romain Guillaume.
Notification email alerts not receving
Dear Support, Email alerts not receiving from three days. pls can you help me out.
Changing "category" and "sub-category" names
Is there anyway to change the actual "Category" name? I know you can change the drop down menu, however I would like to change the name from "category" to something different in the template area. ManageEngine SupportCenter Plus
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