Ports opened for OPManager??
Dear Team, Which of the ports to be opened on the firewall for OpManager & Also for Netflow plug-in?? Regards, Girish Barhate
Software bundling...
Could there be some way to combine software that is picked up as separate components into bundles? Mac software is particularly guilty of treating parts of a bundle as separate components in scans - Office gets split into Word, Excel, PPT, etc (Office sometimes renames them separately as Word/Microsoft Word just to be awkward) and Adobe bundles split out into Photoshop, Illustrator et al. The scans pick up the separate software installs, but the license is for the bundle. It makes tracking the licensing
Problems with attachments
Since I updated our SDP-MSP to 7606, everytime we try to download an attachment to an email, we get the option to save a file "FileDownload.jsp". This file is actually the attachment, it's just renamed for some reason. Has this been reported? I'm running Firefox8.0 on Ubuntu 11.10 (so I assume this bug can put under the heading "Browser compatibility"? ;) )
Customize "Choose content variables"
Hello. I want to add to the template "E-mail requester when a request is updated." new content variable. Changes in the Request? How do I do?
Agent Duplicate ID
How to change Agent ID? J have 6 NCR computers with instaled agents, but only 2 computers are visible in Desktop Central Server? Marian
Anyone with over 250 technicians and 15,000 nodes
I am upgrading to 250 technicians and about 15,000 nodes. Does anyone have that much techs and. Nodes in their environment. I think we may also have about 800 tickets a day. Thanks Seetwobyte
Report on contracts and machines
Hi, I'm looking to generate the two reports below but not sure where to start! Would one of you guys be able to help? The report needs to include:- (I) List of all workstations & servers with a contract (ii) List of all workstations & servers without a contract ...and includes these fields:- - User - Department - Workstation (name) - Model - Serial number - Contact From Date - Contact To Date - Contract Status (Expired/Active) - Acquisition Date (if possible) It would be really useful if you could
How to remote local administrator from technician group?
Hi, I have a problem to remove local administrator from technician? I click on checkbox in front of local administrator account in technician page and deleted. Then it's not deleted and the check box in front of of local admin account is become disable.
Report showing 'time spent' above and below 15 minutes
Good Morning, I would like to create a report that shows out of all requests logged (last week) how many of them were closed in under 15 minutes and how many were closed in over 15 minutes. It would be great if I could also get a bar or pie chart to represent this data. Many thanks
custom Widget
We check the active and inactive sessions per Citrix Terminal Server with a total of 60 servers it would be nice to have a widget that displays the last value. This is possible per device but I am looking for a way to list al the servers with the last polled vallue sorted by nr of users. Is this possible ? Thanks in advance Ruud
Deleting custom fields
I have a template where I have used "Add new field" and dragged it into the template to create the custom field. I no longer require them now but when drgaging them back to the left of the screen where the list of fields are, there is no way to delete them.
How to Delete software which does not associated to any of device or devices??
How to Delete software which does not associated to any of device or devices?? I am using SDP version 8017.. & Database is Mysql..
Need help Please
Hi guys We are using Opmanager build 8812 , Can anyone tell me how to configure Gmail account (or any free web mail services) to be secondary mail , so in case my company mail service went down the gmail account will be the alternative . Thanks
MS SQL Database Permissions
Hello, I'm looking to install ServicePro 8.0 and after reviewing the installation documentation and this forum, I was wondering if i could get a question help answered about MS SQL databases 1. In MS SQL 2008 R2 Express, I'm looking to create a login for my Servicedesk db, because i would perfer not to use SA account to connect, as it seems like too much. for my new account i would like to know what permissions it would need exactly for that database. so the application continues to work correctly?
Cisco 2960 Temperature OID
I have load CISCO-ENVMON-MIB and initiate walk in it but unable to find OID of Cisco 2960 temperature monitor.. I have search over net and found .1.3.6.1.4.1.9.9.13.1.3.1.3.1 for temperature but this OID is not responding in this mib.
Monitoring OpManager Itself
A few days ago we had an outage on our OpManager software which meant that we stopped being alerted by the system for almost 24 hours before it was noticed that the services had crashed out (once restarted we then had to run repairdb.bat), this has meant we have lost availability data, but more importantly hadn't been alerted to faults on our infrastructure for this time. In response to this we'd like to monitor the opmanager services and growth of log files or DB to ensure in future we are made
monitoring interval for a device category vs. monitoring interval for a particular monitor (e.g. disk utilization)
What is the relationship between monitoring interval for a device category (Admin->Monitoring Intervals) vs. monitoring interval for a particular monitor (e.g. disk utilization)? Every monitor (e.g. disk utilization) has a required interval field. Does that make the device category monitoring interval unnecessary?
Implementation Plan
Hi, I've been asked to implement OpManager within a customer environment. Does anyone have an implementation plan showing the steps/decisions required? Would appreciate any help/advice. Many thanks
under linux the ShutDownOpManager.sh require X11
This is an issue on Linux. Both the installation script and startup script works fine without X11. However, the shutdown script require X11. There is no reason for this requirement and most production Linux boxes don't for X. I had to manually kill the server. Here is the output. # ./ShutDownOpManager.sh Exception in thread "main" java.awt.HeadlessException: No X11 DISPLAY variable was set, but this program performed an operation which requires it. at java.awt.GraphicsEnvironment.checkHeadless(Unknown
Remote MySQL user password reseting
Password Manager Pro looks to have some great remote password resets (via agentless method) but I'm having an issue with password verification and reset on MySQL Server user accounts. Normally our MySQL Servers are only bound to localhost and do not except remote connections. Does PMP support SSH Tunnels for the agentless method? If not, could it support SSH Tunnels? Additionally, I can foresee this causing issues as you'd have a Linux resource for the local SSH account and then a MySQL Server resource.
Network Configuration Management plugin for OpManager 9 pulls hosts, but not credentials or asset details from opmanagerdb
Good day folk, It appears redundant, that one would install the Network Configuration Management plugin for OpManager 9, and have to retype credentials/asset details all over again for a separate MySQL DB instance for each and every network device. Is there anyway we can get a sync right off the bat, something like: IF installing for OpManager, THEN: IF SNMPcredentials table exists in opmanagerdb, THEN: INSERT SNMPcredentials-stuff INTO `deviceexpert`.`somecredentialtable`
apply template doesn't work under the following use case
1. discover a new device 2. suppose for whatever reason, OpManager manager is unable to categorize the device 3. manually categorize device (let's say Windows 2008) 4. modify device template for Windows 2008 5. apply Windows 2008 to new device. At this point, the apply operation doesn't work. The new device does not get any of the monitors from the device template. There is no error reported either.
Merry Christmas and a Happy New Year 2012!
On behalf of Team ServiceDesk Plus On-Demand, we wish you a very Merry Christmas and a Happy New Year 2012!
Sites reappear after deleting...
Hi I'm very new to ServiceDesk so this is probably be a something very easy to sort.. Under Sites in the Admin page i have 85 different sites listed which have our department names listed, we only have 1 site. When I delete the sites they reappear the following day. I'm guessing this is related to the Active Directory import but I can't see a setting to ignore Sites. Any pointer would be great fully received...
notifications not sending alerts
I'm running the latest opmanager. I have verified that the mail server works. I created an email profile and told it to use every condition for alerts. I attached it to the server being monitored. When the service goes down I do not get an alert.
Problem to delete subnet "100.0.0.0/8"
Hi, In the Discovered Subnets, I got a subnet "100.0.0.0/8". I approved this subnet, but now, I want to delete it. Unlike othet subnets, I cannot delete this one. Is that because it is such a big subnet? Is there a way to get this "100.0.0.0/8" subnet deleted? Many thanks, Raphael
disable disks problem
i installed desktop central agent to a newly installed win7 pcwhen i try to apply the disable disk configuration to this pc the local hard disk drives also disappear
Desktop Central Custom Field
Hi, I want to know; Can i add new custom field on AD Sync tab ? When added new computer active directory i want to know and i have to use field or somethink to get agent installed new computer's and agent not installed computers.. And notify mail of course.. Is that possible ??
Scheduled Restart Task Saves Wrong Computer Selection
We have about eight different servers (let's refer to them as serverA thru serverH) that each have a scheduled task for restarting; these restarts are staggered out about 5min each so they are not all restarting at the same time. The problem is, it constantly displays serverA in the TASK for serverF, even though we continually select serverF for that task. In our list of computers/servers in Desktop Central, the eight servers show up correctly (correct server name, correct IP, etc). We have tried
twitter problem sending alarms
Hi ,,do you known when will be resolved the problem with sending alarms on Opmanager on twitter service? thanks
SLA reports
Hi Team, 1) How is the SLA report calculated on SD+ tool. 2) Does the timer stop ticking when the ticket is put ON_HOLD ? If yes, then does the SLA timer (for due date) keep ticking ? Regards Vinod
under linux, RestoreDB.sh looks for backup script in the wrong place.
# ./RestoreDB.sh BackUp_DEC21_2011_17_32_09_9010.zip WARNING! Attempting to restore the data !!! This will result in loosing your current data !!! Do you want to continue [y/n] ? y NetFlow Plug-In is not installed jdbc.RestoreException: File does not exists : /opt/ManageEngine/OpManager/BackUp_DEC21_2011_17_32_09_9010.zip. at jdbc.RestoreBackup.extractZip(RestoreBackup.java:1053) at jdbc.RestoreBackup.restoreDB(RestoreBackup.java:74)
Interface down : ifIndex.10: - Alarm
I have a machine with 3 NIC's (2 disconnected, 1 active) running Win 2008. The active interface is being monitored under interfaces. I continue getting the alarms "Interface down : ifIndex.10:" Could anyone tell me what does this alarm refer to and how can i stop this? Thanks in advace.
Asset and requests.
Can the Asset information fields be added to a request ?
OpManager Modules
i'd like to know more about all opmanager modules. Could you give this information ? check the file attached http://bonitas.zohocorp.com/customer_uploads/2011_12_22_3_37_26_opmanager_modules.txt
Notification Profiles Error Page
Hi Happy New Year after upgrading to 8030 my notifications stoped arriving. I Upgraded to 8040 thinking that it may fix the problem but no luck. I tried to email a report and it works ok so the problem is on OpManager somewere. I tried to go From Admin Tab to Notifications profiles and i receive a page says Error!! My environment is on SQL 2005. I already tried repairdb.bat but it does not display any errors. ID 4205386. The title of the request is : Notifications Profile corrupted After
UDF_date1 field in notification
Good day. I have trouble with UDF_DATE1 field in notification. This field comes in e-mail in a date format, despite the fact that it contains date and time. Maxim
Custom date field is not correctly displayed in notifications
Hello SDP Support, I've got a small problem with custom date fields. I've created a date field in the Requesttemplate that is called: When did the alarm appear. In the Request form the correct timestamp is show as 29.09.2011 11:30, but in the Email notification it just shows 29.09.2011. When I look in the email source code there is also just the date but no time. Is there any way to include the time correctly? Using Build 8016. Kind regards Thomas
Top N Source/Destination/Application Graphs Empty
My NetFlow Analyzer 9 server filled up on disk space yesterday. I made the data retention parameters as follows to remedy it: Raw Data Retention: 1 week One Minute Data Storage Settings: 1 Month Now, I have the following situation: My Top N Source/ Top N Destination and Top Application graphs all say "no data to display". The log file at /opt/ManageEngine/NetFlow/server/default/log/serverout0.log is giving me the following error, but I'm not sure if it's related: com.mysql.jdbc.exceptions.MySQLSyntaxErrorException:
AD import works with domain.com but not netbios domain
Recently when trying to import requesters using the netbios domain name it only showed the Users OU from active directory. I determined that if I switched and used the fqdn - domain.com I was able to see all the OUs from AD and import properly. The following day I tried logging in as a technician and I could not. When entering my name the domain name changed from domain to domain.com and my password was not accepted. I logged in as another user using local auth and went to admin, technicians and
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