Need a report to pull the total and per user lockout totals for a custom period from the domain. i do not want the events listed just a Total and Per User total.
Need a report to pull the total and per user lockout totals for a custom period from the domain. i do not want the events listed just a Total and Per User total. Example Total Locked out users for Custom time period is = 296 Users Locked out Jdoe = 7 times Jdane = 10 times jsmith = 5 times and so on. Is there a report to do this? I am running AD Audit Plus V4.1.0
Updatemanager still failing with X11 display errors even with the -c flag
[astern@nocfs /opt/PMP/bin]$ sudo ./UpdateManager.sh -c Press i to Install v to View installed ServicePack versions e to Exit Choose an Option:i Enter the patch file to install:/opt/PMP/tmp/ManageEngine_PasswordManager_Pro_6200_6201_to_6300.ppm Installing PMP.exe 100% Completed [\] Error Occured... Uninstalling PMP.exe [/] Uninstallation Completed Do you want to continue ? Yes(y) No(n) Dec 20, 2011 4:44:23 PM
Availbility, Response Time and Packet Loss
Hi, Based on the Health Report below, pls advise how OpManager get the output of the below: a) % Availability (by ping the server?) b) Response Time of the devices – statistic get from the server? Which server counter used and what formula used to calculates for the # of ms? c) % Packet Loss – statistic get from server? what formula used to calculates the %?
How do Application manager detect if a windows service has been shut down?
How do Application manager detect if a windows service has been shut down? How do the shut down action trigger the alarm?
SDP Hotfix 8021 Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Issues that has been went in this Hotfix [8020] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp Enhancements in 8021 (Released on: 21st December,
OutofMemory Error while loading MIB files using loadMib method of adventnet java API
Hi, I am getting java OutOfMemoryError problem in my current web application .. following thing explains the problem in detail a) java heap space given in application is :334MB PermGen space: 64MB b) every time fetching & setting data to and from device MIB file will be loaded. c) Once the operation done.. snmptarget will be released I am getting OutOfMemoryError while loading LACP, LLDP, RSTP mib files... initially this problem will not occurs after doing some operation i am getting
Hide Default Request Template
Hi, Is there a way to hide the default request template from the requester? That option appears to be greyed out. I want to create a new template that hides category selections from requesters. At this stage we don't want requesters to have access to multiple templates. If we remove the category fields from the default template, technicians can then not see it either. This is obviously an issue as they have to categorise the request. Thanks Stef
Service Request Task Management Workflow
Hi, I would like to know if ServiceDesk Plus Service Catalog is capable of automated task management workflow. For an instance, a service request has been created. Task should be done in sequential manner. Example, after the assigned person to perform TASK 1. That's the only time or it will automatically notify the next assigned person to perform TASK 2 and so on before the service request is accomplished. Let me know if ServiceDesk Plus Service Catalog is capable of such workflow. Thanks, Ella
Cisco ENVMON MIB unable to load in MIB Browser
Cisco ENVMON MIB unable to load in OP manager MIB browser and provide an error. I need to load this mib for cisco router temperature traps. I am attaching the error snap shot. BR Farhan
Reset admin settings
Hi, i have a problem. I have add multiple column "Feed Custom Data for Computer" and when it reload the page it produces this error: [ServletException in:/jsp/admin/feedCustomData.jsp] java.lang.IndexOutOfBoundsException: Index: 41, Size: 41' If I enter in the system as another account with administrator role all runs ok. There is a way to reset admin settings about columns visibility? Thanks
Delete additional incident fields
After playing with SD+, we have created many additional incident fields we do not want. How do we delete these? I do not see the option to do so.
Software report
I have found a report that return software and the site. https://forums.manageengine.com/topic/workstations-with-a-software-order-by-region-and-site what i need is to return the workstation owner. and neglect the siteid, and the laptop check as well.
Vulnerable Systems that really aren't.
I have several systems on my network that consistently show up as either Vulnerable Systems or Highly Vulnerable Systems. When I investigate the missing patches they inevitably are patches that don't apply to the systems (Security Update for CAPICOM (KB931906) on a server that has no media software installed, for instance). How do I clean these up so the machines no longer show up as blue or red?
Can I create requests from a technician to another technician?
Our company has Support Center Plus, we are looking for the possibility to create requests inside the different areas of the company, to achieve this goal we need to create requests from one technician to another, is that possible ? Thanks Felipe Botero
WMI counter for Disk idle % percentage incorrect
I have added a WMI counter for Disk Idle % on 8 servers. 4 of them are correct. The other 4 are way wrong. If I watch perfmon, the disks are idle over 95%, OPManage is showing more like 20% on the reports and the TOP 10. If I go to the montior and click test, it comes back wrong the first time and the correct with every click of the test button after that. But alas, the reports then will only show a blip of being correct and then they go back to being incorrect again. I'm running 8112, patiently
Latest update does not appear to be applying itself
Hello, I am currently attempting to update from version 8812 to 9910 using the ppm that was sent to me, but after going through the process my installation is still claiming that it is version 8812. While the UpdateManager.bat is running I did manage to capture the following in the DOS window: C:\OpManager\bin>echo off java.io.FileNotFoundException: C:\OpManager\conf\copydata-dictionary.xml (Access is denied) at java.io.FileOutputStream.open(Native Method) at java.io.FileOutputStream.<init>(Unknown
Real Stauts of Server
Hello In Application Manager i want know the real status of Down of server in Linux using SNMP her it uses ping to monitor the Linux server is there any otherway to know the real staus of Down of Linux using SNMP Require some help regards
Merge Request Problem
Hello, I have the following problem: merging requests in list-view causes an error and the relevant requests are deleted without any entry in the system-log. The error message is in german sorry: FEHLER :Problem beim Versuch, die Anforderung mit der markierten Anforderung zu verbinden. Bitte melden Sie das Problem an den System Administrator, benutzen Sie den Fehler Code 1,324,375,039,614. ServiceDesk Plus 8.0.0 Build 8020
Compressed Logs
I need to be able to show a report that stats the event ID and how many times it has occured, rather than showing each event occurance. for example: Event ID 1234: Desrciption - Occrued 24 times Event ID 2345: Description - Occured 12 times etc etc This will save a lot of time and paper if we need to print reports. Can this be done?
ManageEngine EventLog Analyzer 5 - Disk full
Hey I have a very small problem, ManageEngine EventLog Analyzer 5, has consumed the availble disk space on my machine, there is 0 Byte availble. How do I reclaim some of the diskspace, I would rather do that instead of just expanding my disk usage? Brg Tune
renew expired license
i use trial version of servicedesk 8 and have some role and settings that define and created. i have some day delay and when comeback to my office , i get expired license. please let me know how can renew lisence with new license and getback to working site without lose working information
Installation failing on Windows 7 64 bits, but not on 32 bits.
I am evaluating Desktop Central and I have a 3rd party application I am testing the installation, it did install fine on a Windows 7 32bit SP1 workstation, but on others Windows 7 64bit SP1, I am getting the error below: “This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.” I have been looking at your KB and in Google and have not been able to find
Firefox Proxy Settings
I am using the Internet Explorer template for setting proxy settings. Is there a template available to set proxy setting for Mozilla Firefox? Thanks, Robert Adams
parse error loading tripplite ups mib
attached is the latest official tripplite mib provided directly by tripplite support. i am getting an error when i drop it (and the ups mib provided) into the mibs dir and try to load it. screen shot attached. please help! Error parsing MIB:TRIPPLITE-MIB.txt Exception while loading MIB:Could not parse the file C:/Program Files/AdventNet/ME/OpManager/./mibs/TRIPPLITE-MIB.txt. The error occured at the line no: 355 ,column: 1. The MACRO definition ( OBJECT-TYPE,TRAP-TYPE, ...) may be missing. or
Why some WMI performance counters(in OPManager9) differ from same counters in windows performance monitor?
Question about OPManager9 OS is windows server 2008R2 + MS SQL 2008R2. when I add in OPManager MSSQL monitors 'Buffer Cache Hit Ratio' and 'Page Life Expectancy' they show me right results(do match with windows performance monitor), but when I add in OPManager ordinary performance monitors(with 'Add WMI Monitor') WMI class=SQLServer:BufferMAnager and I pick same 'Buffer cache hit ratio' and 'Page life expectancy' 'Buffer cache hit ratio' shows incorrect numbers -2,256,22732 why are these numbers
Query for extracting deleted Tickets Summary
Please provide the query for extracting the deleted Incidents Tickets Summary?
Remote Control Session
Hi, Is there a way for the requester to disconnect an on going remote control session ? Thanks, Jon
which snmp mib to monitor windows page fault
I have to monitor a bunch of linux machines and also a few windows box. I am running opmanager under linux. Because of this, I cannot use wmi. Which snmp mib should I use to monitor page faults under Windows server 2008? Note that memory utilization is not useful because with virtual memory, windows server 2008 is always showing full memory utilization.
Cisco 2960 temperature monitor
Hi, I able to add my Cisco 2960 switch in OP manager but it not able to show temperature. Kindly help me in this regard. Regards, Arshad Ahmed
Disable ae_scan script
Hi, there is any way to configure SDP to refuse data from ae_scan script? We need to be sure that nobody could use it. Thanks Enrico
What is Service Tag?
In Asset detail page, what is the meaning of Service Tag? Where does it come from? (in BISO or other) Is it unique?
firefox 8.0 attachments save as hdfiledownloadservlet
If I click on an attachment it asks me to save the file and saves it as hdfiledownloadservlet. If I rename the file to the correct extension (i.e. .txt) it opens fine. I tried this on both Chrome and Internet Explorer and it works fine, it only failed in Firefox 8.0. Running version 8.0.0 Build 8015
Converting Cluster Operations to single server
Running OpManager 9.0 Had two servers and now are running on just one, what was the backup server. How do I convince opmanager that the primary server doesn't exist any longer? The service starts and runs works well, but will die randomly when it looks to switch back. annoying..
Time Format
Is there any way that the application can be updated to use/support 12 hour time system as opposed to the 24 hour system? Being able to use 3:00 p.m. as opposed to 15:00 would make more sense for most users.
Report on Requests Resolved/Closed by a Different Engineer within time ranges like 1hr, 4hr ,8hr etc..
Dear User, Please find the query below to generate on: "No of calls resolved or closed by the a different engineer within - 1hour, 4 hour, 8 hour, 12 hour, 24 hour, 2 days, 5 day, 10 day, 20 days, 30 days, 45 days, and more Grouped by Request Type" Tested in : MsSQL (SDP 8018) ,if you need any clarification please get back to us. Note : Please change the Date filter (marked in Bold Blue color) as per your requirement SELECT RequestType.NAME 'RequestType', SUM (CASE WHEN
Work Log Bug
I recently noticed that there is a bug in the Work Log screen. The Executed Time shows Time 0 through 23 for hours. When selecting 7 hours it should show as 7 a.m. but it is showing as 8 a.m. instead.
What is right procedure to move the OpManager installation to another disk on the same server?
Hi, I need to install the OpManager on another disk on the same system. What would the best procedure be in order to keep the same database of the current installation? Regards, Panaiotis
vsphere monitoring
I'm trying to add my vmware hosts but they always come up as unknown. I tried using ssh and snmp credentials.
Adding screen prints into a message
Is there a way to add pictures to a request when working in the portal? I know I could add a document, but this will add additional steps that I try to avoid. What's the size limit for each request?
How to add UCD-SNMP-MIB
Hi, This is an urgent issue for me. I've wrongly posted the follow as a new discussion and I didn't get a response. It is really a question. This is a newbie question. I am trying to add swap memory usage on a linux box to the linux device template. In particular: ssSwapIn, memSwapError, etc (1.3.6.1.4.1.2021.11.3, 1.3.6.1.4.1.2021.4.100, ...). My understanding is this is from the UCD-SNMP-MIB. These memory swap usage monitors are not part of the standard monitors in OpManager (i.e. not
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