Hello,

 

I am currently attempting to update from version 8812 to 9910 using the ppm that was sent to me, but after going through the process my installation is still claiming that it is version 8812.  While the UpdateManager.bat is running I did manage to capture the following in the DOS window:

 

C:\OpManager\bin>echo off
java.io.FileNotFoundException: C:\OpManager\conf\copydata-dictionary.xml (Access
 is denied)
        at java.io.FileOutputStream.open(Native Method)
        at java.io.FileOutputStream.<init>(Unknown Source)
        at java.io.FileOutputStream.<init>(Unknown Source)
        at java.io.FileWriter.<init>(Unknown Source)
        at com.adventnet.me.opmanager.operations.server.OpmPreInvocation.createD
DWODTD(OpmPreInvocation.java:426)
        at com.adventnet.me.opmanager.operations.server.OpmPreInvocation.copyCus
tomFieldTables(OpmPreInvocation.java:335)
        at com.adventnet.me.opmanager.operations.server.OpmPreInvocation.install
(OpmPreInvocation.java:214)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(
Unzipper.java:311)
        at com.adventnet.tools.update.installer.Unzipper.invokePreInstallationCl
asses(Unzipper.java:138)
        at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPat
ch.java:274)
        at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:2
24)
        at java.lang.Thread.run(Unknown Source)
Some problem occured while copying the data-dictionary file without DTD.
java.io.FileNotFoundException: .\conf\ipslaTables.properties (Access is denied)
        at java.io.FileOutputStream.open(Native Method)
        at java.io.FileOutputStream.<init>(Unknown Source)
        at java.io.FileOutputStream.<init>(Unknown Source)
        at com.adventnet.me.opmanager.operations.server.OpmPreInvocation.createA
File(OpmPreInvocation.java:322)
        at com.adventnet.me.opmanager.operations.server.OpmPreInvocation.copyIPS
LATableNames(OpmPreInvocation.java:302)
        at com.adventnet.me.opmanager.operations.server.OpmPreInvocation.install
(OpmPreInvocation.java:215)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.adventnet.tools.update.installer.Unzipper.contextPreInstallation(
Unzipper.java:311)
        at com.adventnet.tools.update.installer.Unzipper.invokePreInstallationCl
asses(Unzipper.java:138)
        at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPat
ch.java:274)
        at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:2
24)
        at java.lang.Thread.run(Unknown Source)
Error occured while writing the monthly and daily tables into property file. Kin
dly check.
NetFlow Plug-In is not installed
Exception from copyUpdatedJarFile :java.io.FileNotFoundException: C:\OpManager\c
lasses\OpManagerCharts.jar (Access is denied)
Exception from copyUpdatedJarFile :java.io.FileNotFoundException: C:\OpManager\c
lasses\OpManagerStartupClasses.jar (Access is denied)
Exception from copyUpdatedJarFile :java.io.FileNotFoundException: C:\OpManager\c
lasses\NmsClientClasses.jar (Access is denied)
Exception from copyUpdatedJarFile :java.io.FileNotFoundException: C:\OpManager\c
lasses\OpManagerClientClasses.jar (Access is denied)
Exception from copyUpdatedJarFile :java.io.FileNotFoundException: C:\OpManager\c
lasses\vijava220090625.jar (Access is denied)
Exception from copyUpdatedJarFile :java.io.FileNotFoundException: C:\OpManager\c
lasses\OpManagerDistribution.jar (Access is denied)
Exception from copyUpdatedJarFile :java.io.FileNotFoundException: C:\OpManager\c
lasses\NmsServerClasses.jar (Access is denied)
Exception from copyUpdatedJarFile :java.io.FileNotFoundException: C:\OpManager\c
lasses\OpManagerServerClasses.jar (Access is denied)
Exception from copyUpdatedJarFile :java.io.FileNotFoundException: C:\OpManager\c
lasses\OpManagerDBConfig.jar (Access is denied)
DEBUG : Properties from OpmPostInvocation install method : {version=8.0, patchve
rsion=AdventNet_ManageEngine_OpManager-9.0-SP-0.1.0, context=BE, product=AdventN
et ManageEngine OpManager, parentDialog=com.adventnet.tools.update.installer.Ins
tallUI[dialog0,748,328,425x425,invalid,layout=java.awt.BorderLayout,modal,title=
Installation Wizard ,defaultCloseOperation=DO_NOTHING_ON_CLOSE,rootPane=javax.sw
ing.JRootPane[,4,23,417x398,layout=javax.swing.JRootPane$RootLayout,alignmentX=0
.0,alignmentY=0.0,border=,flags=16777673,maximumSize=,minimumSize=,preferredSize
=],rootPaneCheckingEnabled=true], mode=true, home=C:\OpManager}
Build Number === 8812
 Setting the Locale Parameters - Language : en   Country : US

 

 

Given the large number of Access is Denied messages I saw I am assuming something is not working as intended.  I have tried launching the updater with "Run as Administrator" but it near instantly closes.  The software is installed on a Windows 2008 server (64-bit) server.  Any help would be greatly appreciated.