Problem to Import Requesters from Active Directory
Hi, I got a problem with the import requesters from Active Directory. Everything have always worked but now the import process stays at 0%. I can log on to service desk trough Active Directory without problem but cannot import new requesters... Here are the errors shown in serverout0.txt : Users List : LDAP Enumeration Failure. (0x80072030) [SEVERE]|[79]|: Exception while fetching User List for OU [com.adventnet.sym.adsm.common.server.ADHandler]|[SEVERE]|[79]|: Error when importing. SO RETURNING...|com.adventnet.servicedesk.ServiceDeskException
problem pushing msi to client using Gina
I think my admin priveledges aren't correct. Im trying to install the msi on the client using GINA, but get random errors. I troubleshooted it down using the help documentation. However, it uses the word "admin" and doesn't explain if its the "local admin", the "DC admin", or the "adselfservice admin". Help
www.adventnet.com certificate about to expire
Hi, The certificate we are using for our AD Plus Installation is about to expire. Where can we get hold of a renewed certificate and how can we update it in the application? Thanks in advance, Lee
How to change the IP of an Oracle DB Server.
Hey guys, i've recently changed the IP of one of the Oracle DB Server. How can i do change the IP in the AppManager? I have tryed everything, even deleted the monitor. But when i add it back, it keep the old IP instead of the new one. How should i proceed? Thank you in advance.
Email distribution lists
I have a requirement tobe able to use SDP to send email to all registered users not just technicians. Can SDP be configured to allow messages to be sent this way? If so, how?
Widgets not displaying data.
Hello, I'm using OpManager Professional v. 8811. Sometimes widgets: * Top 10 CPU Utilization * Top 10 Memory Utilization don't display anything. Other widgets work. What can I do ? best regards Janusz Such
A few questions regarding WAN Agents
Hi there, We've been using DC now for about a year, but I keep running into an issue with our WAN agents. Information about our network might help... We are a construction company. Our network is a bit of a piece meal of technology at the moment, the IT department is only about 4 or 5 years old, and in that time there has been some major rapid growth of the company as it acquires other companies and expands. We are across 8 Any computer system that is within our VLAN or is at a remote branch that
Mcafee firewall Unsupported Format
Hi We are evaluating the ManageEngine Firewall Analyzer , when we imported log file form Mcafee firewall (Sidewinder G2) getting error message unsupported format. Date="2011-09-30 16:30:00 +0100",fac=f_http_proxy,area=a_proxy,type=t_http_req,pri=p_major,pid=13794,logid=0,cmd=httpp,hostname=abc.co.uk,srcip=192.14.202.202,dstip=192.23.54.16,request_command=GET,url="im.media.ft.com/m/icons/favicon.ico",result_code=200,sf_cat="Games/News, General News",bytes_written_to_client=3950,netsessid=4e85e07000021d11
Isilon Monotoring
Anyone out there had any success with monitoring Isilon storage systems? I have managed to connect to the Isilon but when I try to set up new Monitors using MIB Browser the MIBs are not readable. MIB Browser opens the RFC 1315 MIB by default, but when I try to use the ONEFS-MIB file the browser refuses to open it. I have tried to open the Isilon MIBs with MibBrowser.bat without success. I have also checked the MIBs with another browser (from System Pulse) and they parse ok. I have attached the two
Personal Wallpapers and Computer Name Change
Hi, I applied a configuration under the Display option to change the my computer name to the computer name. This applied but it also wiped out the personal wallpapers on each client. I didn't set a wallpaper and want to allow them to keep their personal wallpaper yet change the my computer name. Is there a way to do this? Thanks!
Service Pack for Desktop Central MSP
Hi, From where can we download the latest service pack for DesktopCentral MSP? The website does not seems to be updates with the latest service pack. Thanks, JZ
ManageEngine Free Syslog Forwarder Tool - Release
We take immense pleasure in announcing the release of ManageEngine Free Syslog Forwarder Tool. ManageEngine Free Syslog Forwarder Tool is a windows desktop dashboard tool which receives the syslog messages from syslog generating devices and forwards to the syslog server or collecting server. The tool act as a "Relay-server" and transports the syslog message from Device to servers effortlessly. Key Benefits : Forward syslog messages of Linux/Unix, routers and switching devices Forward syslogs to
op-manager is not showing cpu and WAN bandwidth utilization
I am using op-manager 8 and i am not getting any report of wan and cpu utilization report and some time snmp is not working properly. kindly help me someone. Khandesha Kothale Network and Security Administrator Mumbai.
Service Desk Plus Stop Working
Hello, i have service desk plus on a win2003 server, but frecuently the services of Service Desk stop working and i have to restart the server every time to make service desk plus work again. i already aumented the ram on mysql and the wrapper. What else can i do to fix these problem??
Adding an Apache Monitor Displays as an IIS Monitor
I have attempted to add 9 Apache monitors, but for 2 of them, they always display as IIS servers. Why? How do I get them to display as Apache servers? I choose Apache, and enter the same settings as the others, but they still will not display as Apache. Thanks, Kris
ServiceDesk category / sub category / item display question
Hi - In the ServiceDesk / Admin / Category panels, the Category, sub Category and Items are displayed sorted alphebetically. But when I look at those same items in the requestor interface, they are sorted by the SQL item number and so Requestors spend quite a bit of time searching through them. Is there a way to sort the items alphabettically for the Requestor view? Perhaps a sample will help: From ServiceDesk / Admin / Category screen: Category: Desktop Sub Category: Adobe Acrobat Adobe Reader AV
OpManager MSSQL 2005 database seems too large
Hi - I upgraded my OpManager last night from 8721 to 8812 using the upgrade packs required per ManageEngine web site (files ending 8810 and 8_1_2). The upgrade took much longer than expected - the MSSQL backup took 58 minutes and the database reorganization done by package 8_1_2 took more than 45 minutes). I was monitoring both the application and SQL server using Task Manager during the upgrade and didn't see any resource constraints. My MSSQL database is 82G, which seems quite big and I suspect
Bandwidth expense
Approximately, how much do large corporations spend yearly on Bandwidth, and how much can Manage Engine save these companies using their Network Management tools?
Amazon EC2 Error
I would appreciate any help you guys could provide. I added an Amazon account to a group, and the group shows Resource is down, even though the EC2 Instances show completely Available and Healthy. In addition, the S3 buckets do not show up in the account. I added a different Amazon account and all works perfectly fine. If it helps: Thank you in advance for your help!!! Installation Information Host Name ip-0A74A52B OS Type & Version Windows 2003, 5.2 OS Version 32 Bit Database Type MySQL Working
Strange behavior
I am testing out PMP and I'm noticing some strange behavior. We have a few linux boxes setup with SSH based password reset but every so often, PMP try's to connect to these boxes via telnet and ssh on its own. Does PMP do some sort of check to see if the host(s) are alive? If so, can this be shut off? We only want it to connect to these hosts when PMP is scheduled too and we only want it to connect via SSH, not telnet.
SSH keys not synchronizing to HA secondary server
I've noticed that ssh keys are not being synchronized between the primary and secondary servers when accounts are created and removed. The only time they seem to be synchronized is when ./HASetup.sh is run during HA setup. Is this a known issue? Does synchronization of this directory need to be done outside of PMP? Thanks
Accounting Traffic with NetFlow Analyzer
Hi Guys, My goal is to count all external traffic my servers are generating. Here some facts about the network. The physical landscape looks like this Servers – Switch (with sflow) – Loadbalancer – Firewall – External Network/WAN Unfortunately the Firewall doesn’t support any flow-protocol but the switch does. For accounting issues I just want to check how many traffic my servers are sending over the wan connection. I installed NetFlow Analyzer and created IP groups per device/server. They look
Upgrade from PMP 6302 to 6303, wont start java .sql.SQLException error
Hello, I have followed the upgrade steps to upgrade PMP from 6302 to 6303 in order to ultimatly upgrade to the newest version of 6402. Once I complete the upgrade pack it says to start the PMP server, however it will not start. A reboot also does not seem to help. I keep getting the same erro in the wrapper.log file. See Below: INFO | jvm 1 | 2011/11/09 14:56:50 | Starting Server from location: C:\Program Files\PMP INFO | jvm 1 | 2011/11/09 14:57:04 | Could not create connection; -
Automatic Inventory of Cisco Device serial numbers
Is it possible to automatically read the serial numbers of a Cisco(c) device and put it into some additional fields for inventory purposes. We used NeDi before. NeDi read the informations via SNMP an saved the serial numbers of every device in the database. In Example:Catalyst 6506-E - Chassis Serial - Modul Serial - SFP Serial a.s.o. It would also be cool if it could be realized, which serial number belongs to which chassis in VSS (Virtual Switching System). Today we only get the chassis serial.
problem with trial version (error when assigning roles)
Dear support, we make an installation of latest trial version of password manager. Imported users from AD, but we cant do 2nd step (assign roles) We recieve simply error while processing request. There was no any additional configuration. That is fresh system, with fresh installation of trial software. What is wrong? How ti solve that problem?
Device Expert Configuration Export - Disaster Recovery
Not sure I missed this. But when exporting the configurations in DE, which configuration is it, the Current or Baseline? The DR documenation seems not to address specifically which configuration. Any clarification is greatly appreciated. Thank you, Josh
Update FREE version from NetFlow Analyzer 8.5 to NetFlow Analyzer 9.5
Dear ManageEngine, I have a simple question for you: We are using your NetFlow Analyzer, it's a fantastic product. Now we are using a free version because we have to collect information only from 2 interfaces. We want to move from version 8.5 to version 9.5 If we will update the software, all data (configuration and historycal information) will be lost??? Regards Marco
SCP again
This week i tested SCp again (whe use topdesk now) but i came to the following..... There is now a billing option and that is nice, the export option is useless nobody works with the application it support. But have they tought on the following? When is something ready for billing? When the project is closed, so the invoice department must see only real billable tickets The the other problem, most of our clients have a SLA for fixed pricing except if it is a project that is not coverd by the SLA.
Modify multiple fields with a CSV
Hello, Here is my situation, I have a list from Human Ressource that I need to import and update the fields. Some of these field are already populated. The information I have from HR is below. First name Last name employee ID Office Descrition Telephone Email How would I go about to do my update, since each field has different information? Thank you, Rosanna
Service Desk Shift Reports
I would like a report that shows Service Desk SHIFT activity. This would require a report for Serivce Desk technician shift times. i.e. The following DATE: October 20, 2011 Shift: 6am - 6pm Technician on-shift: Joe Smith Incident requests: 0pened: 23 Resolved: 12 Assigned: 11 Service requests Opened: 18 Resolved: 12 Assigned: 6 Critical or High Priority: Inident # 37129 - Email exchange server down - Curent Status: Resolved Incident # 37143 - Executive area
Technician reports
IS there a way to generate a report of the days/times that technicians log on and off the service desk?
Genrate the Ticket number to be start from a certain number
Dear Team kindly i have install supportcenter and i want to make the WorkorderID which is the number of tickets to begin count from 100 not 1 how can i do these thanks
Possible Bug in Purchase order process
We have recently started using the PO part of the system. Ive setup a number of additional fields to show on my PO. When I raise the Po all of my additional fields show. Once Ive completed the PO however, if I generate the PO copy by using ACTIONS email to Vendor, one of the fields (cost centre) does not show on the generated copy. If however I choose, print preview of the same PO and then choose to 'send' (email) that to the same vendor all of the fields are present in the resulting PO.
OP Manager dont show CPU and Memory utilization
Hi all, I am using OP manager 8 professional. After some time (1 or 2 days) OP manager stop to show Memory, CPU, Response time and Disk utilization information then i simply run DBREPAIR few times or restart services of manage engine, after that it working fine but for just 1 or 2 days. Kindly find attached shots for your reference and help me in this regards. Regards, Arshad Ahmed
Inventory not updated correctly
Greetings, Not sure if this is a known issue, or if a ticket should be opened but here's the issue: For many software items, the DCentral inventory is not 'updated' correctly for many software packages that are patched or upgraded. These packages do not have duplicate entries in add/remove programs, or in the registry hive section where it seems DCentral pulls much of its software inventory info from: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Software such as Adobe
Forgot Admin Account Password
Hello, It was password reset day a couple days ago so I changed all the admin passwords and forgot the local admin account password for DC. Is there a way I can reset it or change it? I read somewhere you can through the command line but I don't know how. Any assistance would be greatly appreciated. Thanks, Ryan
Incomplete asset scanning
Hello guys, Got a problem with asset scanning in that it does not seem to scan everything, especially with software: gonna give one example. I have an dedicated Exchange Server 2010. I use agentless scanning. I noticed only three things were getting scanned with agentless scanning: - Microsoft Silverlight - Windows Server 2008 R2 Enterprise - Windows Internet Explorer 9 The strange thing is it does detect hardware and (which is noticable almost every scan) the free space on drives. So i thought,
Up Time Availability Mismatch
Hi. When i check the router's up time in device availability report, it shows it is up since 18 hours 46 mins. But when i check it from the router's console, i saw it's up time as 2 days 6 hours 28 minutes.What causes this mismatch? Thanks.
Update ServiceDesk Plus
Dear I've updated the 0009 version of ServiceDesk at 0017. After the update, I can not see the images that were in the service catalog templates.
Edited Time Spent Report Graph Always Shows Count
I am trying to create a Time Spent report with a graph based on the pre-defined 'Time Spent by Technician' report. I would like it to show the sum of time spent per technician but I cannot get it to do so. The column summary is set to 'Time Spent - Sum' but the graph always displays the count of cost entries. Any help would be gratefully appreciated. Cheers John
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