MS SQL parameters
Is it possible to change some MS SQL paramaters like Lock Requests/Min, Lock Waits/Min to seconds interval, for example Lock Waits/Sec .... ?
How to bulk delete the support reps?
We have accidentally imported 300 users as support reps from AD. Is there a way to bulk delete these users?
Attachment of e-mails seem to be lost
Hi, I'm evaluating SCP... I'm running into the following problem: 1. I sent a new request by mail, including attachment, but I'm not sure where it went.... (where am I supposed to find it back in SCP?) 2. When I reply to the confirmation e-mail with attachment, I sent another e-mail. This one shows up in the conversation, however the paperclip icon remains dimmed, so again, no attachment found. I already increased the attachment size from 5 to 250Mb, but to no avail. I'm using the trial
File in use
When deploying a software is there a way to know if the software is currently being used (file opened) at a workstation and notify the user to close the application before the deployment occurs?
how to send snmpv3 traps using webnms simulation toolkit 7
hi, i have downlaoded trial version of webnms simulation toolkit 7. i'm able to send & receive snmp v1 and v2 traps, but not v3. can anybody tell me how.
Bug: Page listing, defaults, and select all
Tools > Wake on LAN > Wake Up Now I currently have 58 PCs added. When I go into Wake up now, it shows 1-10 of 58, even though the default is 25 per page. Selecting 25 does nothing and still only lists 10 per page. If I go back into Wake Up Now, and select 50, I get 50 per page. When clicking into Wake Up Now, I get 10 per page. I can do a select all by checking the box next to Name and it will select the 10 PCs listed. If I change the view to 50, 75, or anything higher per page, the select all
Add a pocket pc to Desktop Central devices
Hi, I want to add and monitorize a pocket pc but I haven't the correct Category/Type in DesktopCentral. The pocket PC is a Symbol Pocket PC 8800 with Windows Mobile. Could you help me? Best regards, Rita Azevedo
Update Servicedesk Plus license
how do I key-in my new Servicedesk plus license if my current license has already expired ? Right now, I cannot access the webpage after the expiry date of my old license.
Keywords for Service Catalog Searches
I understand the Service Catalog is searchable - is there any way of adding keywords to templates? E.g. I have a template to report a paper jam, and when searching for "paper jam" the template is shown in the results. However if someone was to search for "paper jammed" it returns no results. Can I add keywords for templates to make searching easier for users?
ManageEngine ServiceDesk Plus On-Demand Service Outage.
There was a service outage from Dec 14th 9:15 AM Pacific time to Dec 14th 12.15 PM Pacific time. This was due to a network issue on our side (not application or database related). We have now fully restored the service and it should be working normally. Our teams are monitoring the situation closely, and if you encounter any trouble, please let us know. We apologize for the downtime and are taking all measures to avoid this in future. ManageEngine On-Demand runs in the Zoho infrastructure and
Minor changes requested for list views
There are two things I'd like to see in list views. 1. A navigation bar at the bottom of list views (Requesters, tecnicians, requests, etc) in addition to the one at the top. I just find it annoying to scroll all the way to the bottom then find I have to scroll all the way back up to go to the next page. 2. I'd like the ability to resize columns in list views as well. I think this has been mentioned here before, so add my vote to the list. Thanks, Sheila
different device template for multiple farms of linux machines
Hi, Each farm of linux machine is used for different purpose and has different monitoring requirements. Is it possible to create multiple linux server device templates, one for each farm of machines? Is it possible to get the automatic device discovery mechanism to automatically categorize each machine? Perhaps base on ip address or hostname? One approach I can think of is to run multiple OpManager. This is not ideal because of I have multiple banks of machines for different use. Thanks, Jamesk
Migration of Data from TrackIT to ManageEngine Service Desk plus
Hi, We have 3-4 years of data in TrackIT, we need to migrate the data to Service Desk plus. Do you have tool for it? what is the best and easiest way to do it.
can not send mail in purchar
can i help you ? I have configuration email and test user send mail outsite insite ok I have case i enter Purchase order choose Action/Send email Vendor. http://www.manageengine.com/products/service-desk/help/adminguide/contracts/contracts-notify-vendor.html But when send mail notice Sending notification failed. If login as administrator i can send mail to vendor ok
How to upgrade OpManager v9010 standalone to v9010 enterprise central version
Hello, Our situation is we upgraded our Opmanager standalone server from version 8812 to 9010 include NCM and Net-flow plugins. The standalone server database is MS SQL on another server. Company purchased Enterprise license and we will change our ops architecture from standalone to Central-Probe arch for monitoring more remote sites that don't have VPN link. We will keep the central database in the head office that take all the ops data. The remote probe server will use mysql database only store
No Notify Options under Configure Ports
In previous version there was an option to uncheck Notify under Configure Ports on Cisco switches, routers, ect. I am currently evaluating OpManager 6 at my new job and found there is only a manage checkbox option under Configure Ports. I have over 30 switches/routers and getting an IF FA xx/xx port down, link down, ect everytime someone unplugs from data port of shutdown their computer. I would like to only be alerted for important ports such as uplink feeds and fiber connections between the switches,
Help with some queries Total work log time
Hello, I m trying to build some MySQL queries around the incident requests could you please assist : 1- a query that can be ran weekly and get the sum of the tech time elapsed for all the tickets worked ( weekly total for the last 4 weeks ) 2- top five ticket for specific techs that contain the highest total amount of work log time for the last 6 days 3 - top 5 categories and number of tickets for each cat for last 6 days 4 - total amount of ticket worked the previous week (all tickets with work
resolution - save and resolve
Hello, I would like to have the technicians be able to set the request status to 'resolved' after they have added their resolution? There is currently a 'Save and Close' button, but we would like to add a resolution, save and set status to resolved. Can it be done from the resolution screen/tab. What is the easiest / quickest way (least amount of steps) to do this. We are currently running version 7.9.0, Build number 7902. Thank you! Cheryl
mib browser broken on 2nd click of "Get" button
Steps to reproduce: 1. open the MIB broswer 2. enter ".1.3.6.1.4.1" in Object ID input field 3. click "Get" button, this will come back success 4. now click "Get" button a second time (or you can add another number to the end of the OID before clicking) An error pops up box with no message inside. Please see attached jpg. Notice underneath the error box, the data from the first "Get" button click is still there.
A quick post/note about my experience with switching to the Linux version.
Originally we ran the NetFlow Analyzer software on a 64 bit Windows 2008 server (VM). As with most windows based software packages that deal with a lot of data and correlation it was good, but sluggish. Looking at the NetFlow Analyzer software on our Windows deployment I noticed that some pieces were Unix/Linux software packages that have been ported to Windows. I decided to bring up a 64 bit Ubuntu VM (with the same hardware specs as the Windows VM) side by side with the Windows version and compare
how to add UCD-SNMP-MIB oid to device template
Hi, This is a newbie question. I am trying to add swap memory usage on a linux box to the linux device template. In particular: ssSwapIn, memSwapError, etc (1.3.6.1.4.1.2021.11.3, 1.3.6.1.4.1.2021.4.100, ...). My understanding is this is from the UCD-SNMP-MIB. These memory swap usage monitors are not part of the standard monitors in OpManager (i.e. not in the Add Monitors list). I click on "New Monitor" and select SNMP. The "Add New Monitor" form has a field for SNMP OID. However, I cannot
Agent ORACLE
Good morning, I installed with my whole AppManager server farm, but I have a series of questions to ask in reference to the lack of documentation that I can not find on the site. The first is: I have an Oracle DB v10 I want to know why Hit Ratio tab displays three values (Buffer = 95% = 99%, and Data Dictionary Library = 95%) but are not true, how do I change them, or how do I delete them from my video screen? The second question: I always have my Oracle DB, I sometimes arrive segle alert which
Assign Group autoclose...
Hello everyone I have noticed that for some time now when I assign a request to a technicians the window named Assign Group and Technician doesn’t autoclose as before. What can it be? Thank you!
Execute program, pass tag to variable
Hi, I created a execute program alarm: LogserviceRequest.cmd "$MONITORNAME" But once I`m tryin to pass the variable to the batch file, for example with "set arg1=%1", arg1 isn't containing any value. When I run the command from a command promtpt manually: LogserviceRequest.cmd "test1" The variable contains test 1. So the question is how a can push a tag to a variable. Thanks in advance. With kind regards, Bram
Add Attachments
There should be a button, maybe under the actions drop down, for Add Attachment. Currently the only way I know how to add an attachment is it actually edit the ticket. We have had users try to do so and accidentally change the description field.
SDP - forward all new requests / responses to existing requests to another tech
Hi, In our organization the IT department consists of 1 technician and the IT manager. We have a business rule in SDp, which will assign the technician to every new request of any type. The question is: when a leave is marked for the technician in the scheduler, how can all new requests/user replies to existing requests be forwarded to the IT manager (since where is no one else to handle the requests while the technician is on leave)? Thank you, Miron Shabalin
Event ID 644 - Locked Out Report contains duplicate entries
We have a daily report which reports on event 644 occurences (Windows user locked out). For some reason our report contains duplicate entries for the same user. * It has the same time stamp * It is from the same source server This is an intermittent issue. Can anyone advise on why this occurs?
custom Windows event log
Many application manufacturer design there software to custom log in windows eventlog. Right now we can only monitor Application / Security / System ... What if an application we need to monitor is logging in an other source. That is the problem i am having right now.
If I click on show query for a custom report and I try to run it in the query builder lots of errors come up; link requester detail to requests, link tasks to requests with specific statuses
Not sure if this is a problem. If I click on show query for a custom report, cope the whole query and past it into the query section then try to run it exactly as is in the query builder lots of errors come up: This is what I copy: SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",std.STATUSNAME "Request Status",reqf.UDF_CHAR4 "Cost Centre" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN
VMWare NFS Disk Statistics
Latency and other disk I/O statistics for NFS datastores has been available since vSphere 4 was released. They are filed under datastore not disk in the VMWare client. Can they be added to the AppManager ESX monitoring?
VMotion into VMware monitoring
Dear, is it possible to monitor VMotion process? thanks.
MSP Individual Survey for each account
Right now for MSP, we can only turn on surveys for all accounts or no accounts. However, we would like to: 1. Have the ability to customize surveys for different accounts AND 2. Have the ability to turn surveys on for some accounts and leave them off for others. Thanks!
OpManagerDB running on a external mysql-server (ubuntu)
Hi! I've tryed to get the database on a axternal machine. Can't quite get it to work. It creates the database and some tables (318 to be precise). What ive done is change some parameters in: database_params.conf # url is of the form jdbc:subprotocol:DataSourceName for eg.jdbc:odbc:WebNmsDB url jdbc:mysql://xxx.xxx.xxx.xxx:3306/opmanager?dontTrackOpenResources=true&useUnicode=true&characterEncoding=utf8 AppModules TopoDB-MapDB-EventDB-AlertDB-PollDB-PolicyDB-USERSTORAGEDB # driver name drivername
Active Directory Authentication
I see in EventLog Analyzer where you can import AD users from OUs for AD authentication but all i want to do is give 2 users access via domain credentials. By importing an OU it will bring in WAY too many users. Is there a way i can just add 2 AD users to be able to log in via AD authentication or do you have to import all the users from a particular OU? Creating a seperate OU just for this would not be an option either.
Templates and Alert Profiles - Why doesn't it work this way??
So I have over 150 servers under my "Windows 2003" template.. After I setup the template with what I wanted to monitor I went through the Quick Config Wizard and assigned a notification profile to all the servers.. What I would think would and what I want to happen is whenever I add another server under my "Windows 2003" template it should automatically get that alert profile. However, it doesn't do this, unless I'm doing something wrong.. Anytime I add a new server I have to manually setup my alerts
Trying to start MySQL server failed
I want to restore my backup on test server, it's not working.. Could you help please. Database not started. Starting ......... Dec 5, 2011 5:44:40 PM com.adventnet.db.adapter.DBInitializer startDBServer INFO: Command to start DB server [cmd, /c, "..\bin\startDB.bat", 33366] java.net.ConnectException: Trying to start MySQL server failed at com.adventnet.db.adapter.mysql.MySqlDBInitializer.startDBServer(MySql DBInitializer.java:148) at com.adventnet.db.adapter.mysql.MysqlDBAdapter.setUpDB(MysqlDBAdapter.
Disabeling MS TCP Loopback interface
Hello, I am trying to disable the monitoring of the MS TCP Loopback interface. Is there a way to disable this? I am using OpManager. Kind regards, Rob
Asset issue - 2 computers not co-existing
In ServiceDesk I have 2 workstations with completely different sets of information. When I run a scan on Workstation 1, Workstation 2 is removed. When I scan Workstation 2, Workstation 1 gets removed. I am on ServiceDesk 8017 with the 1.05 client. I am also running MSSQL for the backend. Any ideas?
Request Category Sorting in Chrome/IE Different from Firefox
When creating a new request (or updating an existing request) in Firefox, the Category select drop down appears in alphabetical order. When doing this same activity in IE or Chrome, it appears to be sorted by the identification number of the category, rather than by its name. My question: is there any way to make Chrome and IE use the same sorting as does Firefox? I've attached two screenshots of what we're seeing in Firefox and then Chrome. Using SupportCenter Plus Professional build 7903. Thanks,
Monitoring file size within folder
Hello I would like to be able to monitor file sizes within a folder without specifying a specific filename. The folder acts as a drop box and then an automated process transfers the incoming files to another folder. The files are always called something different and sometimes there are multiple files dropped in at the same time. I don't know if it's possible to set up a wildcard of some sort so that the filename doesn't matter. for example, the monitor would scan the folder and see file1-11052112011.pdf
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