ssh API (may be a program bug)
Hi all, I am using PMP build 6403. I configure a API user, it works fine and I can retrieve password. However I found a problem. My computer runs Ubuntu OS, PMP is running on Windows 2003. In my computer, I use this ssh command to reset password : $ssh -q -p 5522 simon@192.168.1.110 -i ./id_rsa RESET_LOCAL --resource=win2003-1 --account=wong --newpasswrd=Wong12345 --resaon=Rotating Password-2 Password changed successfully Then retrieve the password again and get strange result : $ ssh -q -p 5522
Network Monitor configuration questions
1) I have over 200 hundred switches I monitor with Network Monitor. I do not have, nor do I want to configure, DNS names for all of those switches. OpUtils pulls the System Name via SNMP. How can I replace the "DNS Name" column with a "System Name" column? I would love to do this everywhere in OpUtils, but the Network Monitor would be the first place I would like this change. 2) I have edited the email alerts to replace the "DNS Name" field with the "System Name" field and when I click the
Problems adding router
Hi, I just installed OpUtils 6 to evaluate IPAM. First thing that I tried to do was adding a router. The router is a Cisco 3725 multi layer switch with "ip routing" enabled. In OpUtils I filled in the IP address of the router, SNMP read community, vendor name, user name, password and password prompt. After a while, I got a message "login failed: Password or Prompt are incorrect. When I use Wireshark, I can follow the Telnet conversation and I see the exchange of the userid, the password, followed
Problem working with BlueCoat and Firewall Analyzer
Support Team - Firewall Analyzer, ManageEngine. Hi this is something that I have already done a couple of months back with your help, but doing it again .. i am facing problems..dont know why.. I am trying to integrate the proxy BlueCoat SG 5.x logs with the Firewall Analyzers. The format used is ELFF as suggested. But I am unable to integrate the Logs for analysis. Please find the below attached sample file to test in your environment and let me know what are the problems with this file. #Software:
Managing Service Contracts
Is there a way to manage service contracts in SupportCenter Plus? For example, am I able to put a service contract expiration date for each account, and then have SupportCenter Plus either disable new ticket requests or prevent completing tickets when that contract has expired?
Deploying ADManager with High Availability
Hi, We would like to know is how to put highly availability mechanisms for ADManager. Can we install it on two servers behind a network load balancer? Or can we do clustering of the ADManger Services? Or should we setup a standby server? Does ADManager support high availability? If so, wht hardware and software requirements should we consider? Thanks, ron
Creation of users on a Hosted MS Exchange setup
Hi, Can manageengine create users for a hosted exchange setup? We have this setup: HostDomain.com and hosted domains company1.com, company2.com When we create users for company1 company 2 etc, we notice that the Logon name(pre-Windows 2000) cannot be modified and is set to "HOSTDOMAIN\" instead of "COMPANYn\". Please guide us if this is achievable. Thanks, ron
change local password on all computers
Dear all, I'm looking for a way to change the password on all computers of my organisation in one shot using DC. Is there a way to do it? Regards.
Add a pocket pc to the DesktopCentral
Hi, I want to add and monitorize a pocket pc but I haven't the Category/Type in DesktopCentral. The pocket PC is a Symbol Pocket PC and has the Windows Mobile. Could you help me? Best regards, Rita Azevedo
Device Ping
I would like to know if there is something in OpManager that can do a simple ping command to a device and then report on whether the device is up or down. If anyone can point me in the right direction much appreciated. Many Thanks.
Incoming Mail
Hi, our outgoing email works well but not incoming. All conversation responded through Outlook are not centralized under the ticket. I have tried to stop the SDP service then restart but it seems not working after a test. Herewith the support file so you can review. Your precious help is very welcome, Regards, Jedidia
Problem scanning custom built machines
Hi, We recently distributed agent 1.05 to the workstations in our company through AD. However, everyone in one department has a custom built machine. These machines show as Model: System Product Name and Service Tag: System Serial Number so whenever one machine scans it replaces any other custom built machine already scanned. Is there a way around this? I tried to manually change the Service Tag in the asset information, but a new scan just resets it to "System Serial Number." Do we just need
Linking service catalog to robo technician password reset
Hi, I have created a template for the robo technician to automatically reset the password for a particular user. I would like this to be one of the templates in the Application Login section of the Service Catalog. There is a default template to request a password reset for an AD account, but I'd like to use the one I have created for the Robo Technician to resolve. Is there any way of doing this?
Installed Client Software
Hi, I want to create a report that can tell me if a certain piece of software is installed on a client machine. The issue is that it cannot use from Add / Remove Programs as the program has a generic name but lots of components. I want to report on a certain executable being on a folder on a machine. Is this possible? Thanks Paul
Changes use and comparison to another Helpdesk
Our team is currently evaluating SDP and looking to improve on how we currently do things in comparison with CA's ServiceDesk (which we currently hate). Currently we use Changes to submit a ticket to initiate work and approvals for software updates. These updates are for in house applications. Right now when tickets are submitted it is done by the developer and is assigned to the developers group. Based on the category chosen there will be pre defined workflow tasks that require approval or rejection
SDP Disable categories
Hi to all, is it possible to disable old categories manually in SDP? Thanks in advance
Reports to $DEPT_HEADER$
We decided to send a monthly report to managers containing some numbers. How do I know who are the managers, let it scheduled in SDP but it would be much easier if we could schedule the time to report for a filter exist $DEPT_HEAD$.
Hotfix 8007 Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / enhancements addressed in this hotfix ( 8007 ) release. New features / Enhancements in 8007 : (Released on: 13th January,2011) SDF-35443: Discarding emails from non existing users. When enabled, any mail from email addresses which are not present in ServiceDesk Plus user database will be discarded and not
Sharing individual resources within a resource group
I hope someone can help with this. Our Web Admins group is using resource groups to organize resources for quicker and easier password management. The issue is, there are certain admins that will require some passwords from a group without the full group. When one or two resources of a group are shared, they show to the user without the associated group or parent group. This makes it much more difficult to keep passwords organized. Is it possible to share some resources from a group without sharing
Our site vs the demo site
We are on version 8 and have noticed that when we browse the demo site it works fine with the Google chrome browser but out local helpdesk site shows the quick actions bar all messed up and when we edit a request it popups a message saying Mozilla < 1.3 Beta is not supported!. We run our install on a windows box anyone else have a problem with this? Thanks.
Getting Total Count of Open Requests
Hi there I am trying to get a count of the total open requests either via API or RSS. I can do it direct in SQL but woudl like to avoid that option. Am i missing something in the API or is there no way to get a list of recently opened calls? Cheers JB
OpManager 8 Professional License
Hello, We've a license for OpManager 8 Professional (unlimited devices) What is going to happen if we upgrade to 9? Thanks
IT automation in opmanager
The new IT automation option is very nice, but when I tried to compress/delete old files, I only get files compressed or deleted in the folder I specified, not the ones in the nested folders it contains. Is this the expected behaviour or could I get the entire folder tree compressed/deleted?
'File Monitor' not work for Desktop category
Hi all, I am using OpManager v8 build 8812. I already setup some devices in OpManager : a windows 7 and a windows 2008 machines. Windows 7 is under 'Desktop' category and windows 2008 is under 'Server' category. At the windows 7 machine, 'Monitors' tab, 'File Monitors', I click 'Click here' nothing comes up and I saw a error prompt at status bar. In Windows 7 machine, 'Passwords' > 'Test Credential', SNMP and WMI are Passed. However in windows 2008 machine, the 'File Monitors' function works fine.
Adding Groups
Is there any way to create new groups? I only have the option of selecting the default groups of either Hardware Problems, Network, or Printer Problems.
change the group
Hi, how to change the group for a large number of requests? best regards, Denis
Technology Focus: Cisco Medianet - Monitor your media traffic
Welcome to "Technology Focus". The featured technology this month is Cisco Medianet. This IOS technology available on your Cisco devices can help in proactive monitoring and faster troubleshooting of all media related incidents thereby enhancing the overall rich media application experience. Our joint webinar with Cisco titled, "Cisco Medianet Media Monitoring – Accelerate troubleshooting and Cut costs", saw Ms. Patricia Costa, Product Manager, Cisco, discuss in detail about Cisco Medianet and its
Incorrect Information is displayed
Hi there, Opmanager is displaying incorrect HDD utilization of one of the Linux servers. At dashboard it is displaying one partition is 67% full but when you go to the snapshot page of that device it is displaying disk usage is 100% and generating false alarms. I requested the linux team to manually check the disk usage of that server, it was only 65% full. I thought that I have misconfigured the device so I deleted the device and re-added it to opmanager but the result was same. I tried to reinstall
Top 10 CPU not showing Virtualized devices
We are testing OpManager and i have a question, On the "Home - Overview" page i have the "Top 10 CPU Utilization" widget added and i have set it to show ALL DEVICES. Why does this widget not show any of the Virtualized devices in there? So far only Servers added independantly are showing but no virtual machines OR ESX hosts are showing their CPU usage in this widget. The Virtual Machines and ESX Hosts do however show their CPU usage if you look at the "Virtualization" tab...but it would be nice
WMI Gettining Failed
Dear Support, Im trying to add exchange and Ms Sql Services but it s WMI failed but Snmp passed. I have opened firewall port : 135,445 WMI services are started. Apart from these what require to do activity. Im using Opmanager 9.0 evalution. Please help me out.. Regards, Hussain
Images in Solutions not displaying when viewing on internet
We have inserted several inline images in solution articles. The images are displaying correctly in intranet but not in internet. They are all blank. The sourse of the images direct to "[server]/inline/solution/number/filename" In our case I guess it should direct "Alias URL/inline/solution/number/filename". Regards
Linux host won't retrieve data
Hello, I have setup a windows PC as data collector. The machine is called "Log-Collector" And I want it to collect log files from a Ubuntu 10.04 server. On the windows machine EventLog Analyzer is working correctly on port 8400. So I added a Unix machine in the interface. Used the default port: 514. And on the Ubuntu machine I configured rsyslog.conf and on the bottom of the file I added: *.* @Log-Collector It adds the machine, it can ping the machine, but it doesn't collect any logs. The 2 machine's
How to change email template trap receiver
How to change email template trap receiver in Oputils6 ? I want to add ifAlias in mail. Thanks, Peter PP.
Sorting IP addresses
When sorting by the IP address column, is it possible to sort by octet rather than by straight numbers? For instance, when I sort by IP address, they are listed in this sort of order: 10.1.11.32 10.1.11.6 10.10.11.1 10.114.11.1 10.5.11.1 10.81.11.1 I would like to see that sorted like this instead: 10.1.11.6 10.1.11.32 10.5.11.1 10.10.11.1 10.81.11.1 10.114.11.1
Clearing out old port info
When I'm looking at ports on a switch old info is still listed on some ports. Is there a way to clear out old info?
Virtual Access Interfaces
We have set up netflow to our LNS router as we would like to monitor our DSL users usage and report back to them. Netflow reports all the the live connections as Virtual Access interfaces as shown on the router. When the connection is reset however we have a different VI assigned thereby making the graphs useless. What is the best way to monitor our DSL users using this? Regards Steve
A russian characters display trouble on asset page
Please, help resolve a problem! See attachment.
Default request problems
Hello, i'm runnig MSP 8016 and i have a problem with Default request template. I configured the fields needed, saved changes then tried to create a request. In the New Request view i can see my Default request template, my chosen fields and create a new request. But when i used to manage my requests, i see all the fields i didn't chose, that i deleted from my template. In other words - on the creating screen i see my manually configured template is OK, on the Edit Screen - me and all my Specialists
Make alert when no flow or below thresholds?
Is there any way to make alert when no flow for IP Group, or when Utilization, Volume, Speed below defined criteria. Example 1: Volume for IP Group NOT exceeded 1MB, 3times, in 5min. Example 2: IP Group don`t receive flows for 5min.
Graph Color Cutomization
Hi, A good day to you ! Is there a way to customize the color of the graphs to match a criteria ? Thanks, Jon
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