Can you restrict incident templates to a site?
Can you restrict incident templates to a site or technician group so people don't have to choose from a long list? This is for technicians when applying a template to an existing request. Thanks, Dean
Time entry
We just updated to the latest build and when a tech goes to close a ticket under resolution tech input all the info and clicking " add time entry " it will not give the option to add time. Tech has to click Time Entry tab in order to input time. tech is using IE 9 and firefox 7. doesn't work with either browser, before the updated worked with both browser.
New PM task
I would like to create a new PM task that appears in the Unassigned queue on a daily basis. SD+ requires that I assign a technician to this task. Our field techs rotate in and out of the office, so I can't assign to the same tech on a daily basis. I want all techs to see this daily PM task and have a tech take ownership. This is a simple task that anyone can perform. I am trying to 'spread the wealth' by cross-training, so to speak by having more than one person perform the task. Is there a way
Memory Utilization formula in OpManager 8
Is there a way to change the calculation of memory utilization in OpManager 8?
dcconfig.exe application error
I have one workstation giving a dcconfig.exe error. The following is the windows event log entry. Event ID:1000 Faulting application dcconfig.exe, version 0.0.0.0, faulting module dcconfig.exe, version 0.0.0.0, fault address 0x00065150. We are using the following version Product Name: ManageEngine Desktop Central 7 Product Version: 7.0.0 Build Number: 70242 Agent Version: 7.2.41 Distribution Server Version: 7.2.24 Any help would be appreciated
Schedule Shutdown with failed status
Dear Forum, I'm having problem with Schedule Shutdown, i have been monitoring this situation since upgrading from version 7.2.34 to version 7.2.39 (21/09/2011). Using version 7.2.34 the schedule shutdown running smoothly, after upgrading to version 7.2.39 the schedule shutdown is failed in the same day for almost all agents with remarks "Connection refused: connect" or "Agent is not reachabable". After restarting the Desktop Central server the schedule shutdown running smoothly, but i'm having this
Block Software installs
Is there a way to block software from being installed? I realize that the Prohibited software removes unwanted software, but I would like to stop users from installing certain programs in the first place. Is this something can currently be accomplished or will it need to be an added feature in a later build update?
Logged in technicans
Hi, Can I please request an updated version of this report: http://forums.manageengine.com/topic/technicians-logged-in To work with version 8017 of ServiceDeskPlus. The report would show the currrently logged in technicans. I am using the MySQL database version. Regards, SDP-User.
opmanager ncm plugin-in issues
Hi, I am using registered OpManager 8812 and NCM plugin 5580. Few issues encountered as follows. 1. When I change the view to display 50/100 items, it displays only the first 20+ items and there is no scoll bar for scrolling to view the remaining items. Using both IE and firefox. 2. Once a credentials profile is created, there is no option to edit the profile. The only way is to create another profile. There is also no option to delete credentials profie. 3. Once a device is assigned
How to change attach file directory
The customers have installed SDP on drive C: and they have been facing disk space problem. The problem is the system has many attach files and they want to relocate ‘fileAttachments’ folder to drive D: to decrease disk space on drive C: Can they do this and How they do this? Please advice. Customers use SDP 7.6 build 7608. Best regards, Songtham
Application Manager - Manager MySQL Error 134
Hi, My manager seems have a lot of this error in the event viewer Event Type: Error Event Source: MySQL Event Category: None Event ID: 100 Date: 06.11.2011 Time: 17:24:03 User: N/A Computer: APPMGR-MGR Description: Got error 134 when reading table './amdb/am_parentchildmapper' For more information, see Help and Support Center at http://www.mysql.com. Do you know what is that? The reboot of the system did not solve that. Jerome Linxe System Ingenior OFAC - Geneva
URL monitors stop working
Hi. We have several URLs being monitored by OpManager but after a few days of adding them they randomly stop being managed (not all at the same time). If we choose to manage them they are fine for a few days (or sometimes weeks) but then break again. See the screenshot to see what happens. The sites are working fine, so it's not that (some are internal, some are external) Has anyone else had this issue? If so, is there a solution for it, or a log file I can consult to figure out what's going
AD Manager Plus stops working after a server reboot
The AD manager plus stops working after i reboot the server. It works fine till the restart. The service (ManageEngine ADManager Plus) is missing in the server's services list as well. Server Info: Windows Server 2008 Enterprise (x64) [6.0, Build 6001] I tried the 'Install ADMP Service' option after the reboot, still no luck. Any Suggestions? This is a critical issue. Any response will be highly appreciated.
Service Desk Plus Server giving Invalid License file error( Error 535 )
I am experiencing issues with our Service Desk Plus server. Originally the site was exhibiting odd behaviour( ie: clicking on a specific ticket would just reload the the list of tickets ect ). So I rebooted the server, which normally fixes the issue but then I found that the server would get hung up while loading Manage Engine. After a couple of attempts to get it to boot up I got an "Invalid license file" error. The exact error code is Error: 535. Can anybody help me out?
BUG in Request List Display
Hi, I use SD+ v7 build 7004. When I uncheck all column in 'Display column menu' except column Created Date and Completed Date, I can't revert this action because the 'Display column menu' also gone..!!! Please see attachment, as you can see "Search menu' is also gone!! I have tried restart SD+ service but nothing happen. How to solve this problem?? Please help. All help appreciated. Thanks.. Tamam
Timer - SLA - Due By Date
How many timers are there? Is there one for the SLA, and one for time spent on a request? Or is there just one timer used for both, the time the request was opened to resolved and for the SLA? For example: 1:00 Request is submitted. 2:00 Status is changed to Onhold, stopping the timer. 4:00 Status is changed to Open, starting the timer. Now, it has been 3 hours since the request had been submitted, but the timer has recorded 1 hour. Which time governs the SLA? The 3 hours or the 1 hour?
Change Management
Who will assign a change request to Technician in "Change Management".
Outlook and SharePoint integration?
can service desk be integrated with sharepoint? specifically send and/or receive tickets and updates?
Report to show how many tickets were take in and closed that day
I'm trying to figure out how to generate this report/graph that would show the amount of Incedents taken in and closed that day. Thanks
Conversation Time
I am trying out Netflow 9.5 and seem to have a weird issue where when I go into a device's interface and then conversations it will show no data unless I go back more than two hours then it will show recent conversations. I.E a custom selection from 1-4pm to see the 3-4pm data. Also the recent coversations show up fine on TopStats dashboard and all the times seem fine on other pages. I have verified router and server times are in sync.
Creating Report with Asset & Change Details
Hi, I want to create a report where it will display the Asset Name and also the Change Details (found in the Asset category under Requests). Is it possible? Example: Server Name Change Details Completed Time ---------------- ------------------ --------------------- server1 Applied Security Patches Nov 3 2011 Thanks
Does we calculate how much time the request is on Hold?
Dear Team, Does we calculate how much time the request is on Hold? Regards, Vaishali
Notification by email when there are 5 wrong logon attemts in x minutes
Is it possible to get an email from adaudit when someone tries to use a bad password, x times in x minutes? Regards Ralph
Firewall Analyzer Hits Question
Hello, i have installed the Firewall Analyzer and i send all the syslogs from ASA 5520 to the Firewall Analyzer. I have a question as regards the hits. What are the hits? It is every communication (session) from one IP to another? If for example a mail server begins a smtp communication with another mail server this is done with one hit? If this mail server send multiple email on one smtp session to another mail server this is one hit? Thank you
Asset Deletion
Hi, We have deleted assets but after a few minutes they show back up as Workstations/Servers that failed during last scan. The scheduled scan has been disabled. How do we permanently remove this assets ? Thanks, Jon
Attachment accessible thru URL
Hi, while testing some url's i noticed that via the url /workorder/FileDownload.jsp?module=Request&ID= the attachment for any given ID is available for download by non registered users (aka for the world to see). Is this a bug or did i miss something in the configuration?
Moscow TIMEZONE
Hello, We are in Moscow in Russia In Russia now has never transferred the time (the Decree of the President). The difference with GMT, we now always +4 hours, but the server time is still turned, and now the server time is behind the current 1 hour. Can you point me in the right direction to fix this ? Thankyou....
Pull security questions and answers directly from AD
Is there a way to pull the answers for the security questions directly from AD? What I would like to do is to have all users enrolled by default. The security questions would "what is your employee number?" what is your job title?" etc. Then questions would be the same for each user. Those questions would be mapped to a specific field in active directory. Obviously we wouldn't use the active directory update feature if this could happen.
report data unreliable after upgrade to NetFlow Analyzer 9.5 build 9500
Following my upgrade to the recently release Build 9500 update, my reports have become unreliable. I've seen a number of odd issues, such as: some reports have a new title when displayed, something like Aranajam data is inconsistent. e.g. a report with certain criteria with a time frame of the last 24 hours shows 12 flows, but if you change the timeframe to the last hour, and regenerate the report, it shows 279 flows (which is probably the correct number). The two reports are clearly inconsistent,
Time Spent per Department pie chart
I have setup a Matrix using TimeSpent to look at time spent per department, but I'd like to turn this into a scheduled report with a pie chart, however the chart only appears to count the number of requests rather than the time spent on those requests. Is there a way of achieving this without running the data through Excel? Assuming it can be done in Excel, I haven't tried.
Support Center - Unable to import from Active Directory
Hello. I am using SupportCenter Plus (version 7.5.0 build 7512) and don't seem to be able to use the Import from Active Directory option for Support Reps. It used to work but now it doesn't. When I choose the OU to import it just sites there forever saying 0% Completed... Imported 0 of 0 Contacts - see attached screen shot. Any advice or suggestions welcome. Nothing has changed in the SCP configuration or in our AD setup. Regards, Dave
BackUp Scheduling
Dear team Can i schedule the Back-Up on the different server? I have tried it before but there is error as Back-Up Failed. Please suggest. Regards, Girish Barhate
Users - Requesters
If we have more than one user requester from a Company can be created some filter from one of them to see all the cases his company has open/closed, etc. Regards.
Custom view per filter
I would like to suggest an idea. Have a custom column view per filter. example: I have a filter to show only OPEN requests. Within that filter I want to see ONLY the following columns: Name, ID, Create Date. I have another filter to show PENDING requests. Withing that filter I want to see ONLY the following columns: Priority, Due by date, Subject Is this possible?
OpManager Free Edition can support VMware Host ???
Hi Support, We tried to use OpManager (Free Edition) to monitor basic functional (CPU, Memory, Disk) on VMware Host. (see picture below, it is Bkk-vm01 – vm03) But it did not have any information about CPU and Memory. I’m not sure free edition that support vmware host. Regards, Thanachart.
Opmanager time is not match system time.
Please help me to do it on Ubuntu Server. Sorry, I am beginner.
Customization
Is it possible to disable the home page in Service desk, we simply want the customer to log a ticket in the request module
Print Job Sheet
I just updated to the latest version (7.9.0 build 7903), when I tried to do a print job sheet it doesn't include the resolution and time entry. Before updating the print preview include the resolution and time entry. is there a way to add these two option?
Selective Asset Scan
Hi, How do we do a selective asset scan. We do not want to scan all OU's in a domain but only the needed ones. How do we set this up ? Thanks, Jon
Issues with the latest browsers
Users, I am listing down all the issues that have been reported regarding various browser in this thread so that it can be tracked easily. IE 9 Sorting is not in alpha order for Category/Sub Category/Item display. [ Fixed in an 8015 ] FireFox 4 & 5 In the resolution tab in request details page, even if the resolution is entered, it says 'No resolution entered'.[ Fixed in an 8015 ] While editing a solution, the description is blank and appears on refresh.[ Fixed in an 8015 ] Inserting inline images
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