SLA report
Hello, today when I take a report of an SLA field OVERDUESTATUS chart created by the report is shown as figure attached. I wonder how I can change the color red (isoverdue = false) to blue and blue (isoverdue = true) to red. Thus the colors represent the best number.
add request servlet API No such user is available in specified DOMAIN
I am trying to add a user that's in my LDAP to my SDP as a requestor but I keep getting the error "No such user is available in specified DOMAIN" and I don't know what information I am missing or what I need to put in specifically for domain in order for it to catch that domain and process.
How define business rules on additional fields?
Hi, How do I define business rules on additional fields where the existing field, the value must fill in additional fields. Example: I created an additional field to report the percentage of completion of the request and that this field would be completed according to the status. Could you help me? Thanks Nestor
How can I use WMI?
I'm currently using the Win 7 Ultimate as the temp server to monitor. Remote Desktop access and SNMP works without any problem but cannot monitor with the WMI. Checked the DCOM (dcomcnfg) and activated the WMI at the services.msc. Also, Firewall is turned off. Still getting the 'Failure Reasons: WMI * Access is denied' I tried the scsript. \OpManager\conf\application\scripts>cscript cpu.vbs 192.168.10.X admin password Microsoft (R) Windows Script Host Version 5.8 Copyright (C) Microsoft Corporation.
How to change the favicon
Is it possible to change the favicon of the portal?
Unique dashboards for accounts
Is it possible to create a dashboard unique to an account? I would like to let the customers view their own dashboards related to their accounts.
Add Mailbox Enabled Users to Group
Hi; I need to make an automation about add mailbox enabled users in specified ou's to xyz group. I can export mailbox enabled users then import to bulk user modification but i need an automation. Thanks in advance
Cisco 2500 / 7200 routers
Dear All, Has any one trying to add Cisco 2500 router and cisco 7200 routers (Cisco IOS 11.0) to OP Mansger 8.0 , All other router work fine and add without any problem but I can't add Cisco 2500 / 7200 event it has the same setting of others routers, Any Ideas? BR, Ahmad Mansour
NetFlow
Hi, I downloaded and installed the Manage Engine Free NetFlow Analyzer but i am not able to add my router into it. So please some body can help me to add my router.
Can I enable all Requesters to see the Change tab?
We have internal customers (Requesters) that would like to be able to see Change requests (and raise change requests if possible). Is there a way to enable this? or do Requesters have to be promoted to Technicians to be able to do this? Regards, Tim.
Op Manager emails alerts issues
I notice that op manager emails alerts sent are in 12 hours clock (AM/PM) , how can I change this to 24 hour clock.
Find the ip address using skype ?
Hi, i'd like to know if it's possible to know the ip address of the computer which are using skype. The NBAR module says i have skype traffic, but i cannot find the ip address. Thank you.
Computer Inventory Only Showing One Monitor
I am trying to use SD to find all the monitors attached with serial numbers and I am unable to see all of the monitors.
User LogOn Activity
Hi, How can I filter out realy user logon activity report? Now ADAuditPlus show me all logon activities with for example services logons where user is configured service to start with her user name and password. I need get only logon activities where user type user name and password manually. It is possible? Thank for everyone why try to help me to resolve this issue.
DB backup
Dear Sir, I want to backup OpManager data. There are 2 ways : 1 GUI, 2 command line script. 1. GUI Mode: In Windows 2008 > All Programs > ManageEngine OpManager > DB Manager > Data Maintenance. When I run the Data Maintenance, it prompt "Please stop the OpManager server". The OpManager is running. 2. Command line script In Windows 2008 > command prompt, c:\program files (x86)\manageengine\opmanager\bin\backup\ BackupDB_Mysql.bat This script works fine without error. The OpManager is running. Please
Install Password Manager Pro on Ubuntu 10.04 x64
Does anyone tested the installation on Ubuntu 10.04 x64. I have installed does not work. Did the following: sudo apt-get install openjdk-6-jdk sudo chmod a + x ManageEngine_PMP.bin sudo. / ManageEngine_PMP.bin Then starts the initialization Java ... and everything stops. Is there a release for x64 Linux?
Windows Updates Attention
Hi All We are running Opmanager build 8812. I Would like the opmanager to create an Attention/alart event, when a windows server (Windows 2008 R2) is having updates pending install, so the resposible administrator for that server can shedule and install the updates pending... Sometimes we are not seeing that servers has updates pending before we logon to the server to do some other task.. Regards, Steffen.
Difference between Service Catalog and New Incident
Hi all I want to know what is the main difference between New Incident tab and Service Catalog tab and how can i relate these to tabs together. Thanks in Advance Negin
Images in the Soultion Issue
The images that are inserted in the solutions are displayed as blank when viewing in the internet. I think there is an issue with the image urls. When viewing in the intranet, everything is fine. The urls are: http://[url]/inlineimages/Solution/1/imagename.jpg However it should be: http://[alias url]/inlineimages/Solution/1/imagename.jpg
NCM and Netflow plugin cause OpManager crashed
Hi all, Our Opmanager suffer a problem after NCM and Netflow plugin installed. 1. After the 2 plugin installed according the install instruction, the Opmanager cannot login that popup message"Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server" 2. We reboot the Opmanager server and run RepairDB.bat. After batch file running finished, the Opmanager still cannot login same as above. 3. We uninstalled the 2 plugin and reboot the server
Error when creating a custom view for requests
When I try to save a new Custom View filter for requests as soon as I try to save it I get the following error : HTTP Status 500 -
How setup requesters to sign in with their Active directory Creditntials
I have just download and installed the Professional version of ServiceDesk. I just go done importing requesters from my domain Controller, and setting up my technicians. But i cant seem to figure out how to get users to send requests from their account. I've attempted to send request by logging in through the web browser connected to my Servicedesk server.
SDP Purchase Order Approval Workflow
We have started using approvals for POs and have to manually control the process to send the PO to each approver, one at a time. We are on 7611, which supports multiple approvers, however we cannot use this feature as there is no way to control the workflow process (there is no workflow process). We need to route IT related purchases to a series of approvers, who will only approve if the person before them approved the PO already. This is the classic run in through the chain of command scenario.
Error 501
The Qengine server initialization is getting failed with error code 501 and in the logs we get invalid license file 535 java.io.EOFException Please help us in troubleshooting this issue
Mail Fetching Just Stops
Two Days ago, I noticed that SDP was no longer picking up any of the mail sent to the exchange mailbox we have set. After some troubleshooting I get this error message when I to re-enter the POP settings -> FAILURE: E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. This is the second time this happen, with the first having no real reason on why it just started to work again. So far... I have re-enter all settings
Resolve and pickup notification
Hi Is there anyway to setup notification for technical in the same group when someone in group is pickup or resolve case? Thank you
unable to set mail server setting
Hi all I am trying to set up my mail server on Service Desk. I set POP server on port 110 for incoming and SMTP server on port 25 for outgoing mail server settings to send and receive mails but there is an error while i want to reply the request. There is an error message which is: " Sending notification failed" I have to say that there is no problem with receiving mails from mail server,I mean that i can receive the e-mail which has set for sending/receiving mails to/from service desk automatically
Collecting logs from hosts through firewall
Dear Team, We have different hosts(windows and linux) in different networks connected by firewalls, we want to setup our eventlog analyzer in the most high secured network, which means we have to setup in our firewall some rule set to make this happen. and plus, we are only allowed to establish connections from the higher secured network to lower secured ones. In this case do you have any idear what to do, or is there any detailed manual to guide us do so? Thank you in advance! Tim.
Exclude Events From Report
Hi, Can you tell me how to create a report that will show all Application Errors, Failures and Warnings except certain Events? For Example: I want the report to return all Application Errors, Failures and Warnings except Event IDs of 1711 and 1529. I've tried entering the event IDs in the "Except" box but they still show in the report. Thanks.
OpsMan 9 - Virtualization Question- Changing Catagories
So've Ive upgraded to v9 and have a question about the new Virtualization part. I have 33 HyperV server and when I go to change their catagory from Server to VirtualDevice I get a popup: " The Device Catagory Cannot be changed to Virtual Device, if not discovered as a VirtualDevice"... Since I have 33 hosts I want to move into this new catagory I need away to do it other then deleting and then redoing them if possible... Anyone found the trick? I'd hate to have to set these all up again. Would
Servers with the same SID
Hi, I’ve got a problem with retrieving logs from certain machines . In eventlog analyzer console I’ve got access denied 0x80070005 on those servers, and I would like to know is it possible that because that servers were cloned and have the same SID as well as NetBIOS name they might have problem with authentication in eventlog analyzer?. Servers are on different subnets. Best Regards Luk
Free SQL Health Monitor: Access to the path '...\bin\sd.sdf' is denied
I'm getting the message: Access to the path '...\bin\sd.sdf' is denied. Exceptioin in write to file. I have full access to my Win7 workstation that I am running this. So why am I getting this? Thanks,
AIX Agent Installation
Hi I tried to install Password Manager Agent in AIX version 6.1 and 5.2 this error appears: 0403-057 Syntax error at line 87 : `(' is not expected. any suggestion?
Customised field information "leaking" to other user's sessions?
Hi, two of our users have notified us of a phenomenon concerning customised fields in the personal section of the PMP: Sometimes columns relating to fields the user did not add to the category appear in a category. In one user's case he sometimes had columns for fields one of his co-workers had added to his own similarly named category and vice versa. When opening an entry or the category's settings only the user's own fields were shown and no fields corresponding to the alien columns. This does
changing the password expiration date
Is there an easy way to change or remove the password expiration on a password? I have some user that have mistakenly set a password expiration date on a password that does not expire.
How to change the browser title on the login page?
Is it possible to change the browser title on the login page. Currently it says "ManageEngine SupportCenter Plus"
Update image file used in PO template?
Hi, Can someone please remind me how I change the image used top left of the Purchase Order template. Can't for the life of me find it... Thanks!
Problem or Not?
We noticed today when you search for keywords under Problems it doesn't check the associated assets with the problem. Is this a problem? missing feature? or working as intended?
SNMP Nbar says "no data available"
Hi, Netflow Analyzer in installed on my server, NbarTest.sh says everything is ok : ---------------------------------------------------------- NbarTest.sh XX.XX.XX.XX 161 public Device supports NBAR. Trying to Get the values of protocols Table. unknown ftp http egp gre icmp ... ---------------------------------------------------------- The data is here, because when i do a show ip nbar protocol-discovery on my routeur, i have : ---------------------------------------------------------- #show
Delayed typing in Description field.
When creating a service desk ticket users are experiencing delays when typing out their descriptions, this seems to happen only when connected to a virtual server. If I log into service desk on my local machine using IE 8, 9 or firefox it is fine but when I rdp into a server or even login from the server itself there is a terrible delay in typing and no other program is affected in this way. Any idea's what may be the cause of this problem? Regards
Next Page