Assign a Template
Is it possible to have a specific template automatically used depending on which E-mail Address a query was sent to? Currently, I have a number of mailboxes which users send requests to. Setup in Exchange, I have a transport rule that moves all of the mails to the supportdesk mailbox. Within SupportDesk I then have a business rule that looks at where the mail was originally sent to and makes changes dependant on that. This system works well however, recently one of the techs has asked if all their
SNMP v3 Opmanager and Nortel/Avaya
Hello, I have over 200 Nortel/Avaya switches, mix of 5500 and 8600. I am moving all these to SNMP v3 as part of our PCI compliance. I have created new credentials in Opmanager to reflect v3. When i update a device with the new credentials, it fails , when i try to "rediscover now" again it fails. the only way i seem to be able to get Opmanager to use V3 credentials correctly is if i remove the device using RemoveDBEntries.bat, restart Opmanager Server and re-discover the device.Then it works fine
OpManager 8812 map and list views display different device numbers
Hi - I upgraded my OpManager last night from 8721 to 8812 using the upgrade packs required per ManageEngine web site (files ending 8810 and 8_1_2). After the upgrade, I noticed that when viewing my maps, the items shown are different depending on whether I am viewing the Map view or the List View. For example, Servers map view shows 42 servers, list view shows 44 servers Routers map view shows 91 routers, list view shows 109 routers Etc. Any idea how I can fix that? Thanks
assign multiple assets to an incident
It would be really cool if you could assign multiple assets to an incident instead of referring only to the one asset which can be selected in the 'Requester details' box of an incident Thx, Marc
Discovering WorkGroup Machines in Desktop Central
Discovering WorkGroup Machines in Desktop Central Can you please assist with this stuff, I haven't the Server having any such options. Regards Ajinkya Ghare
Netflow plugin becomes unavailable
We are starting to have an issue where the Netflow plugin stops and no flows are being processed. We have to restart the OpManager service to get it going again. We are on the latest version of both OpManager and the Netflow plugin. We also have the NCM plugin. All are running on the same server running Windows 2008 R2 with 8GB RAM. We are looking at 70 flows from Netflow. Is there a way to monitor with OpManager port 8888 and if the Netflow plugin stops we would be alerted? It was down for
Weird Graphs
Hello, Wondering if anyone else is having the same problems I am with my graphs. I am seeing weird ups and downs in my graphs. The poll rate is 1 min but still shows the above. I am testing out opmanager and cant seem to figure out what it is. The table data shows the points just fine. Any ideas? Thanks in advance. Jeff
Incident Template
Hi All, I am setting up ServiceDesk for the first time and I have edited the default incident template to a layout that works for my organization. When I select 'New Incident' from the SD Requests page, the template appears the way I wish. However, when a new email is received, the old layout is used by default. My question is, is there a way to edit the default template for requests received via email? Below are screenshots of 1, how I would like the template laid out and 2, the way it is currently
Opmanager login error after upgrade
Yesterday I upgraded Opmanager from 7200 & above to 8050. While the installations didn't end with an error, I started receiving "Oops looks like a few tables got corrupted. Don't worry.. Run RepairDB.bat from bin directory and restart the server" errors when I trying to login. I tried repairdb many times, with no error messages, but that didn't solve the issue. I found log files in \logs directory that includes many errors as below. What should I do to repair this issue. I only have the conf folder
Monitor ajp connector pool stats
We are doing some troubleshooting on one of our servers, and we need to monitor the ajp connector pool stats. We can see the info in the jmx console: http://localhost:8180/status?full=true But is there any way to monitor this in App Manager? Cheers, Paul
Im looking for a way to publish some app manager in an external application.
Hey guys im looking for a way to publish some server elements, for example the overview report in an external IIS webserver. Any ideas if this is possible? Thanks in advance. Alex
How publish some elements from Applications Manager?
Hey guys Im looking for a way to publish some Applications Manager elements, a server overview for example, the idea is use the Appmanager elements to publish in an extranet. Any documentation url that could help? Thanks in advance.
Bug? The ever expanding subject line
Ever since we upgraded to 7.5 (we're now on 7512), when technicians reply to a request, the subject is always prepended with the request number. When there are multiple replies, the subject of line gets out of control and unreadable. In my reply request template, I have this in my Subject field: "Re: Ticket: #$RequestId : $Title"
assigning a category to a support Rep in helpdesksetting
i assigned a category to a support Rep in helpdesksettings, but when we get a new request it stays unassigned. What am i doing wrong? I also tried it with businessrules this doesnt work either. Thanks Wesley
Ask the Expert: Post your questions on NetFlow Analyzer 9.5
Welcome to Ask the Expert discussion. The current topic coincides with the release of our latest product version, NetFlow Analyzer version 9.5 BUILD 9500. Use this discussion to post questions regarding NetFlow Analyzer 9.5 - you can discuss about the new product features, existing features, issues or anything at all in your mind regarding ManageEngine NetFlow Analyzer. Your questions will be answered by our expert panel consisting of product architects and senior TAC engineers. Check this discussion
Send request to help desk is not available
We are using the Desktop Central that came with the upgrade from MSP center lite to MSP Center Plus. The Desktop central agent no longer has the ability to send a help desk request. Is there a way to get this back?
Building a Custom Report.
When I try building a custom report it does not let me include more than one computer. I want to make a custom report that shows how much hard drive space is avalible for a couple of computers. It works fine when I add one computer but shows no data when I add more than one to the filter. Please help. I need to make a report that shows about 5 of my servers not my whole network.
'Outlook Calendar Integration with SupportCenter Plus' Beta version
Dear Customers, We are bringing in a new feature 'Outlook Calendar Integration' in our next release. By this week, we are going to provide a beta test build for the customers. Interested customers can send us a mail to supportcenterplus-support@manageengine.com to test this feature. Note: This test build will work with Outlook 2003 and Outlook 2007, we have some issues in Outlook 2010. Once its ready with 2010 , we will update you. Thank You Regards, Arun SupportCenter Plus
Desktop Central 7 with non windows domain controller
We are considering getting rid of our windows SBS and replacing it with a Linux-based OpenLDAP/Samba server as a domain controller and for authentication. Does anyone know if Desktop Central will still work properly with this setup? I'm not sure if it uses the current Windows domain controller for pushing software/configurations/updates/etc. Thanks.
custom reports with technicians that has worklogs less then 7 working hours
Dear support, one of our clients reported that they need advance report about their technician activity. Please give recommendation, if you know how to help in this questions, because i cant find the way how to complete this task. Main statements: Company has 8 hours working day. If technician has !less then 7 hours !in worklogs during day period - then it should be +1 in report. Totally report should be during last month. Example: Michael - +5 because 5 days during the month he has problems with
incorrect time display
This year, our country has abolished the transition to winter. Now is the time, the graph shows is not correct. What should I do?
Update to 9500 did not apply
Upgrading an install of build 9000 to 9500 does not appear to have worked. I followed the upgrade instructions and applied the .ppm, but when I restart NetFlow Analyzer and login, it still shows as build 9000 in About. UpdateManager does list SP2 as having been applied though. Any advice is appreciated. Thanks!
Scheduled SPM fails frequently
Hi, in our environment the switch port mapper usually fails after one or two cycles. SPM is showing "Scanning...", but nothing happens. Also scheduled scans in another Switch group doesn't happen after that. We had the issue with 50018 as well, but it still isn't fixed in v6. Anybody experiencing the same? Regards GWHome
Automatic Close stopped working after upgrade
Currently running 8.0.0 Build 8017 Requests are set to close after 2 days, however this automatic rule has stopped working .. It seems to have stopped working since upgrading to latest version of ServiceDesk plus. I've confirmed under 'Request Closing Rules' that the 'Close Requests After' is set to 2 days, however requests that were resolved on Friday (04/11/11) are still sitting at 'Resolved'. Thanks!
Uptime Widget
Is there an easy way for me to get a widget to display the uptime on all my devices or devices I choose? I have the SNMP monitor already running on each server. I created a Top N for a Performance Monitor widget. But it only shows lowest ever value, highest ever value and average. I would like the current value to be displayed.
When will OpManager Distributed Version 9 be released?
Hi We are currently using version 8 and holding off configuring and exploiting it in the hope version 9 becomes available soon as promised. Is there an actual date? If we did populate all the fields in version 8 can we port this across to version 9 without haveing to type it all back in ? Thanks Andy
HOWTO: Install MS Lync 2010 Client
Looking to install Lync onto my domain. Has anyone been successful with getting this product installed. W...
Mail server settings
Hi I have recently changed the mail server settings to use a different mail server. But when I set the "From Email ID" field, it is being ignored and the mail is being sent from the address that opmanager uses to authenticate with the mail server. Thanks Dave
which Cisco NetFlow version by NetFlowAnalyzer version 9.5 BUILD 9500 used?
Excuse me, which Cisco NetFlow version by NetFlowAnalyzer version 9.5 BUILD 9500 used? NetFlow v5 or v9? I need use "ip flow-export version 9" or "ip flow-export version 5" in Cisco router?
How to duplicate OpManager to another site
Hi, I have OpManager that running fine in primary site. Since there were quite number of changes / configurations were done, is there a way we can duplicate the OpManager from primary site to other site? The most significant configuration what we done is SNMP traps, MIB files, Notification Setup, and Device template. So, doing this all over again is not a best practice and its time consuming as well. Note: All site using their own license key. -- Regards, Anandharaj System Engineer (Unix / Linux)
IPGroups Order By Traffic
Hi, We've seen this throughout a number of versions and doesn't yet seem to be fixed. When we're in the IP Group view we cannot order by actual IN / Out traffic. When trying to order by traffic it does not differ between bps, kbps and mbps properly, i.e. it will list like: 107Mbps 90Mbps 87bps 10bps 5Mbps Ordering by actual utilisation is fine, however, utilisation is of no use to us. We would much rather see which IPGroup is actually doing the most traffic in and out of our data centre. Since
Register A first Time Fix
Hi how in manage engine do you register a first time fix at the helpdesk ? How would it be identified in reporting ?
one standard font and size for service rep
Hello, Just new to the program. How can you set one standard font and size for everyone? Thank you! Wesley
Changing Mail Server Settings
I am trying to change the email account used to fetch and send emails to SD+. I stopped mail fetching, made the changes on both the incoming and outgoing page, and restarted fetching. SD+ receives new requests sent by email to the new address but it continues to default (FROM field) to the old email address for replies. I have also restarted the SD+ service on the server but there was no change in behavior. There were no errors when the outgoing email information was saved. The new account
Configuration... Copy File... (when newer)
I'd really love to see the Copy File/Folder option fleshed out so that it can be done based on file date. Basically you'd select copy file, select the copy from location, select the copy to location and would have the criteria set to when newer. Then based on the file/date stamp I'd be able to overwrite a custom MS access .ade file our developer creates whenever a new version is available. Of course this would have to be combined with the ability to rerun this configuration at every login which I
Content Variables - Logged In User & Description
Two questions: 1. We do not use the "Alert the following technician(s) by e-mail when a new request is created" notification because when the daily preventative maintenance tasks are created each morning, these are included in this notification and we don't want to be notified of the PM tasks this way. So, we have a business rule to email Technicians of a new request. Much to our disappointment, the email template here does not contain a "Description" variable. Therefore, when we get the, "A
Automatically applying settings/applications to new computers
Hi I do not know if this is already a feature or not but is there a way to set a configuration that is mandatory for all computers even if desktop central does not know about the computer yet? E.G if we add a new machine to active directory, Desktop Central would automatically push a configuration down to it, or if a piece of mandatory software was removed, Desktop Central would re install it during the next refresh interval?
HP Product Number
Hello! I am trying to update my warranty information for my workstations. Specifically, HP workstations. I know that you need to add the information in the custom feed area. My issue is that when I go to put in the product number (i.e. VS844UT#ABA) in, I get the following error "Warranty Details cannot be fetched because the given details are wrong". This also makes DC think that the computer is out of warranty when in fact, it is not. Thanks Charles
Difference between Desktop Central and Desktop Central MSP?
What's the difference between Desktop Central and Desktop Central MSP? When do we use Desktop Central and when to use Desktop Central MSP?
How to use Desktop Central to Disable Java updater - jucheck.exe
Anyone know how I can use Desktop central to disable Java from trying to update. I have Windows 7 boxes not and it is getting anoying for people it keeps prompting them for permissions to run. I don't want it to run at all.
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