PXe Boot Automation within DesktopCentral
Hi Guys is there a chance that anybody has come across being able to Pxe Boot a machine remotely using Desktop central? Could that be a future addition to desktop central? Without having to rely on O/S Deployer.
Desktop Central 7 (Free) DynDns
i need a solution for DynDns agents (over WAN).
Inventory doesn´t show true information
Hi, A client has a problem that some PC with Solid Edge X version and Service Pack B, and the inventory shows the same PC with Solid Edge X version and Service Pack A and Service Pack B. After uninstall agent, remove PC from the Desktop Central panel and install the agent, now inventory shows the correct information. How could I reset, remove or force to update the inventory for a PC and not to spend much time uninstalling, removing,.... ? Thanks!
Java 1.6.0.29 Patch Problem
DC Team, I am having a strange issue trying to utilize patch management to update my workstations from Java 1.6.0.26 to 1.6.0.29. No matter how I configure the upgrade, the end result is Desktop Central reporting the patch was applied successfully. However, the machines still still have only 1.6.0.26. I've tried with and without reboots. With and without the Zoho signed Java Helper. At start up. At refresh. With or without user intervention, etc, etc... Tried calling support, 2135 EDT,
Changes Enhancements
Add a Change ID Look field similar to the Go To Request function on the Incident Tab.
Mimimum Technician Time
Is there a way to set the mimimum time for a technician? In our case, we have a minimum of 15 minutes even if the ticket is 7 minutes, etc. Thanks in advance...
Some questions after evaluating SCP
Hi all, We're considering to switch from BMC Remedy to SupportCenter Plus and are evaluating it right now. I have some questions though... Maybe you can help. 1. We are planning to use the BU functionality since we have about a dozen of BU's ourselves. Our BU's are mostly identical except for the geographic area that they serve and some times the market segment they work in. Products and services are mostly identical though. We noticed though that after initital creation of the BU's, you can't propagate
Derive new business view from existing?
Is it possible to derive a new business view from one that you have already created? I spent a good chunk of my time a few days ago creating a view of part of my infrastructure, but now I want to diagram out specific portions and it would save me tons of time if I could just derive a new view, delete all the irrelevant items for that portion of my infrastructure, and then save that view as a new one.
Mailbox Content Gathering
When running the Mailbox content task to, only 247 out of over 1000 mailboxes are available when checking under "Folder message count and size". What am I missing or is this a possible bug? TJG
Migrate dB from 2005 MSSQL to 2008 MSSQL
Is there a faq for this? I'm looking specifically for the "pointing the app to the location of the new db" part. Thanks
Shipping/billing address size limit in Purchase
The last Mac browser that allowed me to enter more than 30 characters in the Shipping Address and Billing Address fields when creating a new PO was Firefox 3.6.23. Chrome, Safari and newer versions of Firefox do not allow more than 30 characters to be keyed or pasted into those fields. Firefox 7 on Windows also has the problem. Explorer 8 seems to be fine. This is true for Service Desk Plus 7 and 8. any idea what's going on, and when a solution will be available? thanks
Disk Utilization discrepancy
Hello, we are using AppManager10 to monitor Disk utilization on hour systems. I get the following on AppManager: Disk Utilization Disk Used (%) ↑ Used (MB) Free (%) Free (MB) Threshold /repositories 85 101,039 15 18,084 However, when I check on the actual system I get the following: /dev/mapper/VolGroup00-Repositories 117G 99G 12G 90% /repositories Can you please advise why there is a 5% difference between AppManager and the Linux
Manual DNS entries are not working
I am evaluating version 7.1 using a Zywall 35. Everything is working fine except a few things. I have set the intranet settings and selected "No lookup at all. I want to see IPAddresses everywhere." option and have configured the maximum number of DNS to 20000. In "Manual DNS Configuration" I have entered about 50 entries. Most of these are for additional IP addresses that are set for websites in IIS not actual resolvable hosts. I have restarted the service and the server but the manual DNS entries
Exchange Reporter Plus 4.1 Build 4110 RELEASED!
Greetings from ManageEngine Exchange Reporter Plus Team! We are glad to announce the availability of Exchange Reporter Plus 4.1 Build 4110, an enhanced version of our Exchange Server Analysis and Reporting solution. Coming on the heels of a build release that happened just about a fortnight ago, this new version has 3 NEW REPORTS to offer, which are as follows: Recently Created Mailboxes: Shows all the mailboxes created in the past “n” days. Mailbox Store Occupancy Split-Up: Indicates the mailbox
"Closed By" report
Hey gang Is there anyway of producing a report of which technican has closed which requests? We know you can see which technician the request was assigned to when closed but this is not what our management want to report on. Appreciate any help.
Windows 7 & Symantec Endpoint Protection: Asset Scan does not work
HI We have rolled out Symantec endpoint solution across our enterprise (Both WXP and W7) and now the Asset scan does not work. Are there any ports need opening via Symantec threat protection? Any help is appreciated. Cheers Michael
Windows Health Monitor error code 11004
Hi, What is the error actually tell me? .... Error Code : 11004. Error Description : The requested name is valid, but no data of the requested type was found. .... I manage to add server that is in a domain but the one not in the domain will get the error code above. Please help me...
Change Management workflow
Hi, I have been using SDplus for a number of years and find it a great product. Recently I decided to upgrade to the enterprise product to use the change management function, and am having some trouble getting my head around it. I've read through the admin guide but still have some questions When a technician raises a change why are they able to choose status?, specifically the approved status. The workflow that makes sense to me is that all changes default to a status of requested, except for
one font + size for manage engine
Hi, How can you set one font & size for manage engine? I dont want people to change their font and size. Thanks! Wesley
assigning the category to a supportrep. what am i doing wrong?
i assigned a category to a support Rep in helpdesksettings, but when we get a new request it stays unassigned. What am i doing wrong? Thanks Wesley
Last Resend for Approval Date
I would like the request for approval, "Sent On" date to display the most recent date that the approval was sent on. Either it be the one time I sent it, or the last time that I resent it. Right now, it doesn't change from the first time I sent the first request for approval. I have two requests that are waiting to be approved. I went to "Resend for Approval". Closed the request, did something else, came back...then I forgot which one I just resent for approval. What I'd also like to know
App Manager 10 can't connect to Oracle 11
I have just downloaded and installed App Manager 10 (Windows 64-bit), and I am unable to create a monitor for Oracle 11g. I ran the OracleDebug.bat file, and here is the output: C:\Program Files (x86)\ManageEngine\AppManager10\bin\troubleshooting>OracleDebug.bat hgorcl 1521 system *********** orcl Discovery for database using hostname hgorcl and port number 1521 successfull after 51 ms Discovery for database using ip address 10.1.1.190 and port number 1521 successfull after 1 ms Unable to connect
HOWTO: Update Product Number
Trying hard not to be a dummy... How do I update the product number for hardware monitored to reflect warranty details correctly. Wayne
Bulk rediscover?
Is there any way, other than deleting and then rediscovering, to rediscover several devices from list view (servers, switches etc...) ?
Modify Change request template.
Hello, how I can modify template for Change request? Is it possible, for example, remove "Service Affected" and "Assets Involved" from template? Regards Pavel
How to block VM Guest Discovery?
Since the upgrade to Appmanager 10 and the addition of support for VMWare we have been having a problem: When we add a VmWare host to Appmanager all of the guest OS VMs get added automatically as monitors. Some of these guests are shut down, which generates alarms, but more importantly all of our licences are immediately consumed. Is there a way to stop the VMWare monitor from discovering and automatically adding guest monitors? We need to be able to only add monitors that we actually want to
OID in OPManager
Hi Gabriel, I can view all trunk state in MIB browser just need an OID for example: .1.3.6.1.4.1.6889.2.8.1.14.1.1.4 but in OPManager need add OID one by one for example: .1.3.6.1.4.1.6889.2.8.1.14.1.1.4.1.1 .1.3.6.1.4.1.6889.2.8.1.14.1.1.4.1.2 ..... How to show all state in OPManager?
Delete old surveys and start from scratch
Would you please provide the SQL to delete all old surveys from SDP? I am on an MMSQL db. Thanks.
Problem creating downtime schedule
Hi. I am using OpManager 8 (build 8052) and have an issue with the Downtime Scheduler for monitoring URLs. Some of our web sites are offline from 8pm until 7am the next day so I want to schedule downtime for this time window. However, when I set the start time to 20:00 and the end time to 07:45 it generates this error: End time should be greater than start time How can I get around this? I tried creating 2 schedules, the first from 20:00 to 00:00 and then a second from 00:00 to 07:00 but
How can I export the scanned software list or run a report that lists all the scanned software?
Brand new to Service Desk; we have version 8.0.0 Build 8013. I would like to either export the list of scanned software or run/create a report that does? Can anyone assist. Thanks.
Requester detail information
Hi, I'd like to disable some filed in "Requester detail" area. Is it possible to do? or maybe just not show some field it's ok too.
Report on Requests Resolved/Closed by a Different Engineer within time ranges like 1hr, 4hr ,8hr etc..
Dear User, Please find the query below to generate on: "No of calls resolved or closed by the a different engineer within - 1hour, 4 hour, 8 hour, 12 hour, 24 hour, 2 days, 5 day, 10 day, 20 days, 30 days, 45 days, and more Grouped by Impact" Tested in : MsSQL (SDP 8016) ,if you need any clarification please get back to us. Note : Please change the Date filter (marked in Bold Blue color) as per your requirement SELECT Impact.NAME 'Impact', SUM (CASE WHEN (WorkOrderOperation.OPERATIONTIME
Multilanguage Support for ServiceDesk Plus On-Demand
To meet the needs of a diverse and global user base, ServiceDesk Plus On-Demand is now available in 14 languages: English, French, German, Spanish, Russian, Dutch, Norwegian, Portuguese, Brazilian Portuguese, Swedish, Italian, Polish, Chinese and Taiwan Chinese. Support for additional languages is in the works.
Mobile Interface for ServiceDesk Plus On-Demand
ServiceDesk Plus On-Demand can now be accessed on a variety of devices as Android phones and iOS devices as iPhone and iPad. IT service desk teams can now support geographically distributed users that are mobile and untethered. Some links for you to explore more: Announcement: http://www.manageengine.com/news/service-desk-on-demand-mobile-access-news.html Mobile Interface Details: http://ondemand.manageengine.com/service-desk/mobile-web-app.html The platform independent mobile interface enables you
Support SNMP for Scanning Assets
We have several assets that we would like to represent in SDP On-Demand. These would include switches, printers, firewalls, etc. It would very useful if SNMP was an option when scanning for assets.
Printing of Sub Task from Change Tab
Hi SDP Team This is a feature requirement for Print option for Sub tasks in an Incident/Problem/Change Tickets regards Gopi ME Tech
Configure Network Interfaces for monitoring by OpManager
I am running OpManager 8 on Windows and have several Ubuntu 10.04 LTS servers. I have been able to get pretty much everything I want configured but cannot find a way to make OpManager identify the ethernet interface(s) in the servers. I haven't been able to find any information on net-SNMP or in the forums here.
How can I export scanned software list or run a report that list all scanned software?
New to service desk; we have version 8.0.0 build 8013. I'd like to either export the scanned software list or ideally run/create a report that does this? Any help would be appreciated. Thanks.
The RPC server is unavailable
The RPC server is unavailable when add isa server 2006
Linux AutoStart firewallanalyzer Service
Chkconfig doesn't work with firewallanalyzer service. How can I modify the autostart setting?
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