Customise dashboard portlet
Hi, I am presenting the Service Desk Plus Enterplise proposed as a tool for ITSM. I need to customize things like the dashboard, including other views such as open requests by item, group, ... Can you help? Thanked.
Execute program, pass tag to script variable
I'm executing an Action of type 'Execute Program' which calls a perl script. This works ok. example: action: LogServiceRequest "$MONITORNAME" The problem is that i can't pass any tags to a variable in the perl script (for example $monitorname = $ARGV[0];) When I execute the perl script manually, and specify arguments (fe monitorname), then the arguments are passed correctly to the variable within the perl script. The question is why a can't pass any tag to a variable? Thanks in advance, Bram van
Send alert after X minutes
Hello, Running 8723, is it possible to send an alert if RAM stays higher than 90% for 10 minutes? Thanks.
Request Time Spent calculated incorrect for sites others than Default Settings
Hello. I've created several sites with option "Copy Default Settings", updated Operational Hours and Working days, Requesters, Technicians and Technician Groups. When I create request by requester with new site, Time Spent calculated as Operational Hours are 24x7 but only for working days. For example: working days are Monday and Tuesday, Operational Hours 7:00 - 17:00. Request was created on Monday at 10:00 and closed on Tuesday at 10:00. Request Time Spent value 24h00m, but should be 10h00m. If
Drag Drop Remote Session Screen
Hi, On Desktop Central; I have a 2 monitors and i want to drag drop Remote Session screen to my second monitor. Im using active x It's not working, could you help ? Regards,
Wake on LAN tool in desktop central
It won't save more than 10 computers/targets when configuring a scheduled task for wake on lan. I can add more than 10, but once I submit the task, only 10 are saved. If I edit the task and add computers again, when selecting, I can select all again and it lists fine, but once submitted, only 10 are saved.
shipping address
Hi, Is there anyway to enter shipping address that is not associate with site manually? Or is there anyway to add more field for shipping address such as contact person, e-mail, telephone number Thank you
What's happening with SupportCenter Plus?
I'm getting worried with the apparent lack of evolution regarding SupportCenter Plus. I'm a paying client (50C + 3BU), and I'm getting tired of reading the following replies: 1. We will take this as a feature request and would incorporate this in one of our future updates; 2. The upcoming build will have the fix for that; 3. We are looking into the issue. Will provide an update once it is fixed; And so on... must make an update to your canned responses. But the problem is that simple things aren't
manage sub contracts/accounts
I'm using the 7.9 version and can't find away to manage my sub account. For example I have several sub accounts under one account with different contracts. the need to be there in order to share the the account with they requests. The only alternative way that I can think of is the option to allow diffident account to be associate's BUT I couldn't find this option.. Is there any alternative way to resolve this problem
Monitor DNS lookups
Is there a way OpManager can alert if a DNS lookup fails? For example, if nslookup/dig cant resolve a host, an email alert would be sent off. Thanks.
How can i add change automatically
Dear team, can i add change automatically by using api like add incident thanks
Requester contact info box modification
Hi Support Please add the function to be able to modify the fields that automatically populate once the the requester field is filled. We would like to see, the VIP field, Managers Name, employee number, Description and Organizational details to show. And we would like to be able to decide what is shown. Name, phone number and title is not enough.
Hyperlinks in report
Hi, When I run a report in ServiceDesk, I see hyperlinks to requests. Can I add hyperlinks to my own query report? Regards, k.
Request FREE technical consultation on using Password Manager Pro
Hi, If you are evaluating Password Manager Pro or if you are just installing it to production after purchase, you can tell us what you are trying to achieve and request technical consultation absolutely FREE of cost. We will assist you in accomplishing your goals. This free consulting service is offered to enable you exploit the full potential of the product. Just fill-in this online form and submit your contact details. Our technical consultant will get in touch with you. Thanks, Bala ManageEngine
Missing Functionality
ServiceDesk Plus 8.0 Organization Details, Mail Server Settings, doesn't support Exchange for Incoming and Outgoing. I would purchase this product if it only had this feature. We don't allow POP, IMAP, or anything else. Can this be added
Notes option on creation canvas.
Hi Support We would like to see the option to add notes right on the creation canvas. So as you create a ticket, you see an add notes is option prior to submitting the ticket.
How to Monitor Number of Flows
Hello: We have NFA Professional Plus 9.5 and have about 160 interfaces being monitored. Our flow count is generally about 5000, sometimes goes upto 7000. We are using MS Sql as the database backend. Our NFA box itself is Xeon dual core dual proc box with 12 GB RAM and is solely used for NFA. We are having stability issues with this product. It crashes frequently and stops collecting data. In repeated tech support calls we are told that it might be due to peak flows exceed the capacity of the
Cannot start SDP after server dissaster
Hello Support Team. We've got the problem. Description: we had Service Desk Plus 8 (patch 12) installed on Win 2008 (Virtual machine) with external MS SQL 2005 Database. Suddenly we lost our virtual machine with Service Desk (Help Desk), but DB was still working fine. We installed Server again from scratch, install Manage Engine 8 ( to first on local MySql DB), patch it to 8 patch 12. Then try to connect to working original external DB (changeDBServer.bat show fine connection). But we cannot start
deleting program from laptop
This "ManageEnginePlus" program can not be deleted from my laptop, even in calling and talking to IT, problem still exists. I have no clue how to get, take or delete this program if IT can't help either.l
Add Problem Using Insert code
Dear Team i need a query to run on sqlserver 2008 to add problem can anyone help me Thanks
IIS Integration with ADSelfService Plus?
Is there a way to integrate ADSelfService Plus with IIS? Typically we use host headers on all our external sites and I can't find a way to do that natively within ADSSP. If it is not possible, how can I change the IP address that ADSelfService Plus uses? I found an old post from 2009 with instructions but they were for an older build and were fairly confusing. Any ideas?
7.000sp2.246 minor annoyance
Today I decided to add an extra IP so my users laptops can connect to a public IP when out of the office. I thought it moist logical to do this in the DC server migration settings and simply put the original name and IP in the Server IP box and my public (firewall mapped) IP in the secondary IP box and push it out to all clients. Effectively migrating to and from the same server but advising clients that a second IP is available for when they cannot see the primary IP. It will not let me do this,
How to determine what an Unknown Protocol
We have huge volumes of data being transmitted using an unknown protocol. Is there a way to determine what port is being used as the list only shows as 'unknown'. I suspect it may be traffic across our VPN. Damian
Prohibited software report update - shows old data
Once prohibited software has been removed from the computer, it still shows that software as being installed on the user's computer. For example; John-PC installs uTorrent.exe which is banned. We remove the software from John-PC, but when we load up the Systems with Prohibited Software tab within the Configure Prohibited Software option it still shows John-PC as having uTorren.exe installed. I have clicked the Refresh View and Generate Asset summary, but it still shows John-PC as having the prohibited
Creating to separate system requests with one pointing address for each
Hello every body. we have the service desk plus installed in our company and we have been using it. it's really a great tool which help us very much. they system is setup-ed and working fine. A new request raised from another department in our company which they work in a different way. from what they are requesting it look like that we have to change the layout of the system totally . what I'm asking is it possible that we have two different address for the system example : "Help" will be logging
Event ID 624 monitoring
We are monitoring event 642 on our DCs for disable accounts for audit reasons and it works very well. However, when we try to fire off an event on ID 624 for account creation, we never see alarm or an email stating the condition was met. The event log rule is only set to look for the event id but have tried a combination of options in the rule to try and get it to work.
Request Update Notification
Is there any way to edit what triggers an Update notification email to the requestor? Things such as an added resolution, note that is set to public, and added file attachment would be worth the notification, not when a tech adjusts a group or category field. Our users complain that they are getting way to many update notifications and they don't really notice the changes because they are to fields that are not important or even visable to them. We would appreciate any help you can give us. Thank
Duplicate groups - ServiceDesk Plus 8.0 8020
When I click the dropdown for groups, I've noticed that many of my groups have been duplicated between 2 and 6 times. After selecting a group then I assign an incident to an individual, the group name will revert back to --Select Group-- but the individual name will stick. Any suggestions to fix? Thanks in advance!
Password Manager Pro can be configured to run in FIPS 140-2 compliant mode
The latest version (build 6403) of Password Manager Pro can be configured to run in FIPS 140-2 compliant mode. In addition, this version offers dual encryption, provision to prevent the execution of malicious code/script in the application to combat cross-site scripting. List of New Features / Enhancements include: Dual encryption of passwords and files for extra security. Sensitive data are now encrypted once in the application (AES 256-bit) and once in database PMP can now be set-up to run in FIPS
DeviceExpert build 5600 Released!
Hi, We are glad to announce the release of DeviceExpert build 5600. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5600 New Features and Enhancements New report depicting the End-of-Sale and End-of-Life status of devices Enhancements in compliance rule definition for checking the presence or absence of a specific strings in device configurations Option to schedule custom reports and export the report as
How to compress the file at the Workflows?
I'm evaluating the new OpM 9 and tried the Workflows. Since it has the function to file check and Delete/Move/Copy/Compress option. Delete/Move/Copy works without any problem. But when I try the compress, it does not work. I don't see the compressed file. Where it gets stored? Or is this malfunction?
AIX Disk I/O Statistics No Data Available
sorry about my poor english i am evaluating appmanager 10.1 and try to monitor aix disk io but get no data avaliable i can run iostat-d iostat -x via telnet below is the result: # iostat -d System configuration: lcpu=2 disk=3 " Disk history since boot not available. " # iostat -x Usage: iostat [-a] [-s] [-t] [-T] [-d] [-m] [Drives] [Interval [Count]] -a specifies adapter throughput report -s specifies system throughput report -t specifies tty/cpu report
Eventlog Analyzer fails to start on Server Reboot
I have a windows 2008 R2 Server that is hosting Eventlog Analyzer. It is working just fine except for when the server is restarted. When the server is restarted I have to go into taskmanager and stop the "mysqld-nt.exe" process. Next I click on the ManagerEngine EventLog Analyzer 6 icon on the desktop this successfully starts the service. If I close the command window that pops-up in the previous step, Eventlog Analyzer closes. Nothing else on this computer uses mysqld-nt.exe, I do have a
LDAP does not work correctly
Now works authorization through AD. I enter, I see a heap of fields, I have the rights of the administrator, etc. Has adjusted and has included authorization ldap. I enter under the same login/password and I can submit only the request and at its status to look. I include reversely AD. Again I see a heap of fields What I not so do? Whay LDAP does not work correctly? p.s. sorry for my english
Reset local pc password
Recently we bought AD Self Service Plus sw to let our user change them DOMAIN password. But when i'm not connected to the domain i can change the password on DOMAIN user and how i can change it in the same time on my pc ? If this is not possible there is a problem, because i could have an old password cached on my pc and the new passord on the same account on my domain. Please let me know. Regards. Paolo G
netflow analyzer 9 doesn't start if can resolv DNS.
Hi We're evaluating NFA v9 on a centos linux but it only start if the /etc/resolv.conf is configured with a google dns (8.8.8.8). It does not works wirth our DNS servers. When we run ./run.sh, with a DNS different from 8.8.8.8 it shows a error: Falied to start the server. Any idea why? Thanks Israel.
Customize Portal Live View
In ServiceDesk Plus MSP, I'd like to create a custom list view for the self-service portal. Portal/requesters can customize their list view clicking the Columns icon and then selecting columns to be presented in the list view. However, as a ServiceDesk administrator, I'd like to limit the columns that are shown or are available in the requester's list view. Related to this, I'd like to "hide" the SLA violated flags from the requester in the list view. Can anyone offer suggestions?
Opmanager 9 enterprise for windows
Hi we just recieved a licence renewal from you guys, we had version 8 and upgraded to 9 with our licence before upgrading to version 9. In summary when we installed verion 9 with new license normal standalone 64 bitversion, we could not add more that 500 devices on opmanager for monitoring. we were advised to opt for enterprise version. I downlaoded both probe and central on enterprise version 9 64 bit for windows and installed it on my server but I am unable to get the most recent lisence on Probe
Custom Report - calls assigned to a Group by a Technician
Hi, I would like to run a report that shows all calls assigned to a particular group, by a certain Technician, in the past month. Please let me know if you need any more details.
GetAsset and getCategory operations in servlet API
Hi, I'm using servlets API to open new Requests. I have 2 questions: 1. I'd like to visualize in the html form all the active Categories (and related Subcategories) that a Requester can set. There is an operation (an hypothetical "getAllCategories") to do this? Actually, I'm doing a direct sql query on DB to get categories, but i don't like this workaround.. 2. It's similar to 1. question, but about Assets. I'd like to visualize in the html form all the Assets related to Requester. There is
Next Page