Request Update Notification
Is there any way to edit what triggers an Update notification email to the requestor? Things such as an added resolution, note that is set to public, and added file attachment would be worth the notification, not when a tech adjusts a group or category field. Our users complain that they are getting way to many update notifications and they don't really notice the changes because they are to fields that are not important or even visable to them. We would appreciate any help you can give us. Thank you.