What's happening with SupportCenter Plus?

I'm getting worried with the apparent lack of evolution regarding SupportCenter Plus.
I'm a paying client (50C + 3BU), and I'm getting tired of reading the following replies:

1. We will take this as a feature request and would incorporate this in one of our future updates;
2. The upcoming build will have the fix for that;
3. We are looking into the issue. Will provide an update once it is fixed;

And so on... must make an update to your canned responses.

But the problem is that simple things aren't solved...
An example: the problem regarding the "Log on to" initial option. It should have been solved ages ago... At least the option to set the default should be available... and it's REALLY annoying... most of my users must login 2 times, because almost everyone never remembers to change from the Local to AD...

It's urgent to, at least to the paying costumer, show what are the options being explored, what is the roadmap, and so on....

Eduardo Costa