Hi,

In our organization the IT department consists of 1 technician and the IT manager.

 

We have a business rule in SDp, which will assign the technician to every new request of any type.

The question is: when a leave is marked for the technician in the scheduler, how can all new requests/user replies to existing requests be forwarded to the IT manager (since where is no one else to handle the requests while the technician is on leave)?

 

Thank you,

 

Miron Shabalin